diff --git a/db_management/db_upgrade.rst b/db_management/db_upgrade.rst index 2f0d99161..c7a786039 100644 --- a/db_management/db_upgrade.rst +++ b/db_management/db_upgrade.rst @@ -263,12 +263,11 @@ Select *Production* purpose. Assistance ~~~~~~~~~~ -If you encounter issues or problems in the **production database**, please contact the Odoo Upgrade -Support: +If you encounter issues or problems in the **production database**, please contact the **Odoo +Support**: #. Connect to our `Odoo Support page `_. -#. Under the *Ticket Description* section, select *An issue related to my upgrade* ticket type. - Under the *Ticket Description* section, select the appropriate type related to your issue but +#. Under the *Ticket Description* section, select the appropriate type related to your issue but **do not select** the option *An issue related to my upgrade*. .. note:: @@ -284,8 +283,8 @@ Support: :alt: "Detailed Description" field in the support form on Odoo .. warning:: - If you choose another *Ticket Description* type, the request will be redirected to another - team than the upgrade one and will slow down the processing and response time. + If you choose *An issue related to my upgrade* as ticket type, the request will be redirected + to another team than the support one and will slow down the processing and response time. .. _db-upgrade/faq: