diff --git a/content/applications/websites/ecommerce/maximizing_revenue/media/comment_inbox.png b/content/applications/websites/ecommerce/maximizing_revenue/media/comment_inbox.png deleted file mode 100644 index d3107f02e..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/media/comment_inbox.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/media/comment_new.png b/content/applications/websites/ecommerce/maximizing_revenue/media/comment_new.png deleted file mode 100644 index 887a57f4d..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/media/comment_new.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/media/comment_setup.png b/content/applications/websites/ecommerce/maximizing_revenue/media/comment_setup.png deleted file mode 100644 index 961515be0..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/media/comment_setup.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/media/comment_unpublish.png b/content/applications/websites/ecommerce/maximizing_revenue/media/comment_unpublish.png deleted file mode 100644 index c746bcc06..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/media/comment_unpublish.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/media/comment_webpage.png b/content/applications/websites/ecommerce/maximizing_revenue/media/comment_webpage.png deleted file mode 100644 index a44c641bc..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/media/comment_webpage.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/reviews.rst b/content/applications/websites/ecommerce/maximizing_revenue/reviews.rst index 8466b573f..477da53f6 100644 --- a/content/applications/websites/ecommerce/maximizing_revenue/reviews.rst +++ b/content/applications/websites/ecommerce/maximizing_revenue/reviews.rst @@ -1,59 +1,65 @@ -=============================== -How to enable comments & rating -=============================== +===================== +Discussion and Rating +===================== -Publishing and monitoring customer experience will help you gain the trust -of new customers and better engage with your community. In 2 clicks, allow -your customer to share their feedback! +One of the best ways to make more informed business decisions is gather honest, genuine feedback +from your customers. -.. image:: ./media/comment_post.png +With Odoo, you can let customers share their thoughts, feelings, and opinions about your products, +website, and the overall shopping experience with just a couple of clicks. + +.. image:: reviews/discussion-rating.png :align: center + :alt: sample comment on product page -Setup -===== +Getting started +=============== -Activate comments & rating from the *Customize* menu of the product web page. +In order for customers to leave ratings and feedback on products, you first need to activate the +*Discussion and Rating* setting. -.. image:: ./media/comment_setup.png +To do that, go to a product page on the front-end of your website, and select +:menuselection:`Customize --> Discussion and Rating`. + +.. image:: reviews/discussion-setup.png :align: center + :alt: customize discussion and rating setting .. note:: - Visitors must log in to share their comments. Make sure they are able to - do so (see Portal documentation). + Customers need to log in in order to share their comments. (see + :doc:`../../../websites/ecommerce/shopper_experience/portal`). -Review the posts in real time -============================= +Review posts +============ -Whenever a post is published, the product manager and all the product followers -get notified in their Inbox (*Discuss* menu). +Whenever a comment on a product page is published, the user who created the product (and all the +product followers) get notified about it. The comment also shows up in the *Chatter* section on +that product's detail page in the back-end. -.. image:: ./media/comment_new.png +.. image:: reviews/chatter-comment.png :align: center + :alt: comment in chatter of the product detail form + +In the upper-right corner of the *Chatter*, you are able to follow the product (if you aren't +already). You can also see how many followers this product has in this section, as well. .. note:: - By default the user who created the product is automatically set as follower. + By default, the user who created the product is set as a follower. -Click the product name to open the detail form and review the comment (in the -product discussion thread). +Moderate and unpublish +====================== -.. image:: ./media/comment_inbox.png +You can view and moderate reviews and comments on the product page located on the front-end of +your website. You can also view comments in the *Chatter* of the product detail form in the +back-end of the website, but you can only moderate them on the front-end. + +To unpublish a post, open the product page on the front-end of your website, and click the +*Visible* button to turn it red (*Employees Only*). You can change it back the same way. + +.. image:: reviews/visible.png :align: center + :alt: comment on product page is visible -Moderate & unpublish -==================== - -You can easily moderate by using the chatter, either in the product detail form -or on the web page. - -To unpublish the post, open the product web page and click the *Published* button -to turn it red (*Unpublished*). - -.. image:: ./media/comment_unpublish.png - :align: center - -..tip:: - You can access the web page from the detail form by clicking the *Published* - smart button (and vice versa). - -.. image:: ./media/comment_webpage.png +.. image:: reviews/employees-only.png :align: center + :alt: comment on product page is only visible to employees diff --git a/content/applications/websites/ecommerce/maximizing_revenue/reviews/chatter-comment.png b/content/applications/websites/ecommerce/maximizing_revenue/reviews/chatter-comment.png new file mode 100644 index 000000000..31e6459a5 Binary files /dev/null and b/content/applications/websites/ecommerce/maximizing_revenue/reviews/chatter-comment.png differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/media/comment_post.png b/content/applications/websites/ecommerce/maximizing_revenue/reviews/discussion-rating.png similarity index 100% rename from content/applications/websites/ecommerce/maximizing_revenue/media/comment_post.png rename to content/applications/websites/ecommerce/maximizing_revenue/reviews/discussion-rating.png diff --git a/content/applications/websites/ecommerce/maximizing_revenue/reviews/discussion-setup.png b/content/applications/websites/ecommerce/maximizing_revenue/reviews/discussion-setup.png new file mode 100644 index 000000000..66d05807a Binary files /dev/null and b/content/applications/websites/ecommerce/maximizing_revenue/reviews/discussion-setup.png differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/reviews/employees-only.png b/content/applications/websites/ecommerce/maximizing_revenue/reviews/employees-only.png new file mode 100644 index 000000000..6d8d115be Binary files /dev/null and b/content/applications/websites/ecommerce/maximizing_revenue/reviews/employees-only.png differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/reviews/visible.png b/content/applications/websites/ecommerce/maximizing_revenue/reviews/visible.png new file mode 100644 index 000000000..0828a471a Binary files /dev/null and b/content/applications/websites/ecommerce/maximizing_revenue/reviews/visible.png differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/reviews/webpage.png b/content/applications/websites/ecommerce/maximizing_revenue/reviews/webpage.png new file mode 100644 index 000000000..5c464ed40 Binary files /dev/null and b/content/applications/websites/ecommerce/maximizing_revenue/reviews/webpage.png differ