[IMP] marketing automation: content improvements
closes odoo/documentation#12061
X-original-commit: 8f1d5d428c
Signed-off-by: Samuel Lieber (sali) <sali@odoo.com>
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Marketing Automation
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Marketing Automation
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====================
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====================
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The Odoo *Marketing Automation* application enables users to create dynamic campaigns with actions
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Use the Odoo **Marketing Automation** application to create dynamic campaigns with actions that
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that automatically occur within a defined duration, such as sending a series of timed mass emails or
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automatically occur within a defined duration, such as sending a series of timed mass emails or
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engaging with leads based on their interactions with marketing campaigns.
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engaging with leads based on their interactions with marketing campaigns.
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While the application is designed to be user-friendly for quickly creating, launching, and reviewing
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While the application is designed to be user-friendly for creating, launching, and reviewing
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marketing campaigns, it also provides advanced features to automate repetitive tasks throughout the
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marketing campaigns, it also provides advanced features to automate repetitive tasks throughout the
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database.
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database.
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@ -43,19 +43,15 @@ with a :ref:`campaign template <marketing_automation/campaign-templates>`.
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Configuration
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Configuration
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=============
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=============
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To install the *Marketing Automation* application, navigate to the :menuselection:`Apps application`
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To begin, make sure the **Marketing Automation** application is :ref:`installed <general/install>`.
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and search for `Marketing Automation`.
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In the list of results, click the :guilabel:`Activate` button on the :guilabel:`Marketing
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Automation` application to install it.
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.. important::
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.. important::
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Installing the *Marketing Automation* application also installs the :doc:`Email Marketing
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Installing the **Marketing Automation** application also installs the :doc:`Email Marketing
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<email_marketing>` app, as most features of Odoo *Marketing Automation* are dependent on that
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<email_marketing>` app, as most features of Odoo **Marketing Automation** are dependent on that
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specific application.
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specific application.
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Additionally, install the :doc:`CRM <../sales/crm>` and :doc:`SMS Marketing <sms_marketing>`
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Additionally, install the :doc:`CRM <../sales/crm>` and :doc:`SMS Marketing <sms_marketing>`
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applications to access *all* of the features available in *Marketing Automation*.
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applications to access *all* of the features available in **Marketing Automation**.
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The following documentation assumes that all three of these dependent applications are installed
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The following documentation assumes that all three of these dependent applications are installed
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on the database.
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on the database.
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@ -71,9 +67,8 @@ audience, based on predefined filters, triggers, and durations of activities.
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A new campaign can be created from scratch or from a :ref:`template
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A new campaign can be created from scratch or from a :ref:`template
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<marketing_automation/campaign-templates>`.
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<marketing_automation/campaign-templates>`.
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To create a campaign, navigate to the :menuselection:`Marketing Automation` application, from the
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To create a campaign, navigate to the :menuselection:`Marketing Automation` application and click
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main Odoo dashboard, to open the :guilabel:`Campaigns` dashboard. From here, click the
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the :guilabel:`New` button to reveal a new campaign form.
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:guilabel:`New` button to reveal a new campaign form.
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.. _marketing_automation/campaign-templates:
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.. _marketing_automation/campaign-templates:
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@ -89,22 +84,21 @@ To get started with a template, navigate to the :menuselection:`Marketing Automa
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from the main Odoo dashboard, to open the :guilabel:`Campaigns` dashboard, which displays six
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from the main Odoo dashboard, to open the :guilabel:`Campaigns` dashboard, which displays six
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:doc:`campaign template <marketing_automation/campaign_templates>` cards:
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:doc:`campaign template <marketing_automation/campaign_templates>` cards:
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- | :guilabel:`🏷️ Tag Hot Contacts`
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- | :icon:`fa-tag` :guilabel:`Tag Hot Contacts`
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| :guilabel:`Send a welcome email to contacts and tag them if they click it.`
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| :guilabel:`Send a welcome email to contacts and tag them if they click it.`
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- | :guilabel:`✌️ Welcome Flow`
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- | :icon:`fa-hand-peace-o` :guilabel:`Welcome Flow`
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| :guilabel:`Send a welcome email to new subscribers, remove the address that bounced.`
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| :guilabel:`Send a welcome email to new subscribers, remove the address that bounced.`
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- | :icon:`fa-check-square` :doc:`Double Opt-in
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- | :icon:`fa-check-square` :doc:`Double Opt-in
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<marketing_automation/campaign_templates/double_optin>`
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<marketing_automation/campaign_templates/double_optin>`
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| :guilabel:`Send an email to new recipients to confirm their consent.`
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| :guilabel:`Send an email to new recipients to confirm their consent.`
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- | :guilabel:`🔍 Commercial prospection`
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- | :icon:`fa-search` :guilabel:`Commercial prospection`
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| :guilabel:`Send a free catalog and follow-up according to reactions.`
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| :guilabel:`Send a free catalog and follow-up according to reactions.`
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- | :guilabel:`📞 Schedule Calls`
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- | :icon:`fa-phone` :guilabel:`Schedule Calls`
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| :guilabel:`If a lead is created for existing contact, schedule a call with their salesperson.`
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| :guilabel:`If a lead is created for existing contact, schedule a call with their salesperson.`
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- | :guilabel:`⭐️ Prioritize Hot leads`
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- | :icon:`fa-star` :guilabel:`Prioritize Hot leads`
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| :guilabel:`Send an email to new leads and assign them a high priority if they open it.`
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| :guilabel:`Send an email to new leads and assign them a high priority if they open it.`
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.. image:: marketing_automation/campaigns-dashboard.png
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.. image:: marketing_automation/campaigns-dashboard.png
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:align: center
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:alt: Six campaign template cards on the Campaigns dashboard of the Marketing Automation app.
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:alt: Six campaign template cards on the Campaigns dashboard of the Marketing Automation app.
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These templates are designed to be used as starting points for creating new campaigns. Click one of
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These templates are designed to be used as starting points for creating new campaigns. Click one of
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@ -112,8 +106,7 @@ the template cards to open the campaign form.
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.. tip::
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.. tip::
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To display the campaign template cards again after a campaign has been created, type the name of
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To display the campaign template cards again after a campaign has been created, type the name of
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a campaign that does **not** exist in the database into the :guilabel:`Search...` bar, then press
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a campaign that does **not** exist in the database into the search bar, then press :kbd:`Enter`.
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:kbd:`Enter`.
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For example, searching for `empty` displays the campaign template cards again, as long as there
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For example, searching for `empty` displays the campaign template cards again, as long as there
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is not a campaign with the name "empty" in the database.
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is not a campaign with the name "empty" in the database.
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