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[FIX] mail: how to choose allowed "From" addresses

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- Document changes from https://github.com/odoo/odoo/pull/69218.
- Explain that Office365 is now usable.
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Jairo Llopis 2021-05-26 10:49:36 +01:00 committed by GitHub
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content/applications/productivity/discuss/email_servers.rst
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@ -38,7 +38,8 @@ Then set your email domain name in the General Settings.
Can I use an Office 365 server
------------------------------
You can use an Office 365 server if you run Odoo on-premise.
Office 365 SMTP relays are not compatible with Odoo Online.
Office 365 SMTP relays are not compatible with Odoo Online unless you configure
Odoo to force the outgoing "From" address (see below).
Please refer to `Microsoft's documentation <https://support.office.com/en-us/article/How-to-set-up-a-multifunction-device-or-application-to-send-email-using-Office-365-69f58e99-c550-4274-ad18-c805d654b4c4>`__
to configure a SMTP relay for your Odoo's IP address.
@ -84,6 +85,48 @@ that is a CNAME with the value "odoo._domainkey.odoo.com".
.. _discuss/email_servers/inbound_messages:
Choose allowed "From" email addresses
-------------------------------------
Sometimes, an email's "From" (outgoing) address can belong to a different
domain, and that can be a problem.
For example, if a customer with address *mary@customer.example.com* responds to
a message, Odoo will try to redistribute that same email to other subscribers
in the thread. But if the domain *customer.example.com* forbids that kind of
usage for security (kudos for that), the Odoo's redistributed email would get
rejected by some recipients' mail servers.
To avoid those kind of problems, you should make sure all emails use a "From"
address from your authorized domain.
If your MTA supports `SRS (Sender Rewriting Scheme)
<https://en.wikipedia.org/wiki/Sender_Rewriting_Scheme>`_, you can enable it
to handle these situations. However, that is more complex and requires more
technical knowledge that is not meant to be covered by this documentation.
Instead, you can also configure Odoo to do something similar by itself:
#. Set your domain name in the General Settings.
.. image:: media/alias_domain.png
:align: center
#. In developer mode, go to :menuselection:`Settings --> Technical -->
Parameters --> System Parameters`.
#. Add one system parameter from these:
* If you want *all* your outgoing messages to use the same "From" address,
use the key ``mail.force.smtp.from`` and set that address as value
(such as ``outgoing@mycompany.example.com``).
* If you want to keep the original "From" address for emails that use your
same domain, but change it for emails that use a different domain, use
the key ``mail.dynamic.smtp.from`` and set as value the email address
that should be used in those cases (such as
``outgoing@mycompany.example.com``).
How to manage inbound messages
==============================