[IMP] general: iot troubleshooting printer addition
closes odoo/documentation#8574 Signed-off-by: Timothy Kukulka (tiku) <tiku@odoo.com>
@ -343,6 +343,154 @@ Save`.
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:align: center
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:alt: Receipt format using naming convention: EpsonTMU220B__IMC_LDV_LDH_SCALE35__.
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DYMO LabelWriter print issue
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----------------------------
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The DYMO LabelWriter has a known issue in printing with the :abbr:`IoT (Internet of Things)` box.
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The OpenPrinting CUPS server installs the printer using :guilabel:`Local RAW Printer` drivers. In
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order to print anything, the correct :guilabel:`Make and Model` needs to be set, so the correct
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driver is referenced when using the device.
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Additionally, a new printer needs to be added to reduce a print delay that occurs after updating the
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driver.
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.. important::
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The DYMO LabelWriter 450 DUO printer is the recommended DYMO printer for use with Odoo and the
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:abbr:`IoT (Internet of Things)` box. It **must** already be connected to, and recognized on, the
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:abbr:`IoT (Internet of Things)` box.
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The DYMO LabelWriter 450 DUO printer contains two printers in one: a label printer and a tape
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printer. Choosing the correct model (either DYMO LabelWriter 450 DUO Label (en) or DYMO
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LabelWriter 450 DUO Tape (en)) is crucial when configuring the following processes.
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To keep things consistent, both of the following processes detail the configuration for the DYMO
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LabelWriter 450 DUO Label (en) model. Change the model when needed.
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.. _troubleshooting/dymo/update_drivers:
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DYMO LabelWriter not printing
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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In the case where the DYMO LabelWriter is not printing anything, a new driver needs to be installed.
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First, open the OpenPrinting CUPS console by clicking :menuselection:`Printers server` at the bottom
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of the :abbr:`IoT (Internet of Things)` box homepage. Next, click on :menuselection:`Printers` in
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the top menu. Click into the printer in question, and select :guilabel:`Maintenance` in the first
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drop-down menu. Then, select :guilabel:`Modify Printer` in the second drop-down menu.
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.. image:: troubleshooting/main-modify.png
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:align: center
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:alt: Modify the make and model of the DYMO LabelWriter. Maintenance and Modify drop-down menus
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highlighted.
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Next, select the specific network connection/printer that the modification should be made on. Click
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:guilabel:`Continue`.
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.. image:: troubleshooting/modify-select-printer.png
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:align: center
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:alt: Printer selection screen with Continue highlighted.
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On the next page, click :guilabel:`Continue` to proceed to set the :guilabel:`Make` of the printer.
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.. image:: troubleshooting/modify-printer-dymo.png
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:align: center
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:alt: Printer modification screen with Continue highlighted.
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Under :guilabel:`Make` select :guilabel:`DYMO` from the menu. Click on :guilabel:`Continue` to set
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the :guilabel:`Model`.
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.. image:: troubleshooting/setting-make.png
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:align: center
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:alt: Setting the make page, with DYMO and continue highlighted.
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On the following page, set the :guilabel:`Model` to :guilabel:`DYMO LabelWriter 450 DUO Label (en)`
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(or whichever DYMO printer model is being used). Click on :guilabel:`Modify Printer` to complete
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setting the new driver, a confirmation page will appear.
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.. image:: troubleshooting/setting-model.png
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:align: center
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:alt: Setting the printer model page with DYMO LabelWriter 450 DUO Label (en) highlighted.
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After being redirected to a confirmation page, acknowledging a successful update, click on the
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:menuselection:`Printers` button in the top menu.
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All the printers installed on the OpenPrinting CUPS server appear, including the newly updated:
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:guilabel:`DYMO LabelWriter 450 DUO Label` (or whichever DYMO printer model is being used). Click
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into the printer that was just updated.
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To print a test label, click on the :guilabel:`Maintenance` drop-down menu to the left of the
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:guilabel:`Administration` drop-down menu, and select :guilabel:`Print Test Page`. The test label
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will print out with a ten-second delay if the driver update was successful.
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.. image:: troubleshooting/print-test.png
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:align: center
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:alt: Printing a test page from the administration drop-down menu in the OpenPrinting CUPs
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server.
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To reduce this delay a new printer will need to be added, follow the process below.
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DYMO LabelWriter print delay
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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To resolve the delay issue after modifying the driver, the printer **must** be reinstalled. To
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reinstall the printer, open the OpenPrinting CUPS administration page by clicking
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:menuselection:`Printers server`, at the bottom of the :abbr:`IoT (Internet of Things)` box
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homepage. Then, click on :menuselection:`Administration` in the top menu, then click :guilabel:`Add
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a Printer`.
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.. tip::
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If the DYMO LabelWriter 450 DUO printer is not printing at all, or is not recognizable (has a RAW
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driver type), then update the drivers on the device. See
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:ref:`troubleshooting/dymo/update_drivers`.
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.. image:: troubleshooting/add-printer-dymo.png
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:align: center
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:alt: Add a printer button highlighted on the Printer CUPS management page.
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On the next screen, in the :guilabel:`Local Printers` section, select the :guilabel:`DYMO
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LabelWriter 450 DUO Label (DYMO LabelWriter 450 DUO Label)` (or whichever DYMO printer model is
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being used) pre-installed printer. Click :guilabel:`Continue`.
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.. image:: troubleshooting/local-printer.png
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:align: center
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:alt: Add a printer screen on OpenPrinting CUPS with DYMO LabelWriter 450 DUO Label highlighted.
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On the following screen, modify the :guilabel:`Name` to something recognizable, as the original
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printer will still be present. Click :guilabel:`Continue` to be taken to the next screen.
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.. image:: troubleshooting/rename-printer.png
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:align: center
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:alt: Rename printer page in the 'Add a Printer' flow, with the name field highlighted.
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Next, choose the :guilabel:`Model`. Select :guilabel:`DYMO LabelWriter 450 DUO Label (en)` (or
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whichever DYMO printer model is being used), and finally, click :guilabel:`Add Printer` to complete
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the installation.
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.. image:: troubleshooting/choose-printer.png
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:align: center
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:alt: Choose model screen on the OpenPrinting CUPS console with model and add a printer
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highlighted.
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After being redirected to a confirmation page, acknowledging a successful installation, click on the
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:menuselection:`Printers` button in the top menu.
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All the printers installed on the OpenPrinting CUPS server appear, including the newly installed:
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:guilabel:`DYMO LabelWriter 450 DUO Label` (or whichever DYMO printer model is being used). Click
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into the printer that was just installed.
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.. image:: troubleshooting/printer-page.png
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:align: center
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:alt: Printer page with newly installed printer highlighted.
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To print a test label, click on the :guilabel:`Maintenance` drop-down menu to the left of the
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:guilabel:`Administration` drop-down menu, and select :guilabel:`Print Test Page`. The test label
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should print out immediately (one-to-two seconds delay).
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.. image:: troubleshooting/print-test.png
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:align: center
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:alt: Printing a test page from the administration drop-down menu in the OpenPrinting CUPs
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server.
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The Zebra printer does not print anything
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-----------------------------------------
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