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[IMP] email comms: feedback loop edit

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closes odoo/documentation#8279

X-original-commit: 2fad56f841
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Timothy Kukulka (tiku) <tiku@odoo.com>
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tiku-odoo 2024-03-15 10:01:00 -04:00
parent 071b7aa780
commit e616a8a71a
1 changed files with 6 additions and 6 deletions
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12
content/applications/general/email_communication/email_servers.rst
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@ -284,8 +284,8 @@ in the *System Parameters*. To override the following defaults they need to be a
The two system parameters are as follows:
- `mail.incoming.limit.period` (60 minutes by default)
- `mail.incoming.limit.alias` (5 by default)
- `mail.gateway.loop.minutes` (120 minutes by default)
- `mail.gateway.loop.threshold` (20 by default)
Add these fields in Odoo by first enabling :ref:`developer mode <developer-mode>`, and then
navigating to :menuselection:`Settings --> Technical Menu --> Parameters --> System Parameters`.
@ -293,13 +293,13 @@ Change the value of these parameters, as needed.
When an email is received in the Odoo database on the catchall email address or on any alias, Odoo
looks at the mail received for the given period of time defined in the system parameter
`mail.incoming.limit.period`. If the received email was sent to an alias then Odoo will reference
the `mail.incoming.limit.alias` system parameter and determine the value as the number of records
this alias is allowed to create in the given period of time (value of `mail.incoming.limit.period`).
`mail.gateway.loop.minutes`. If the received email was sent to an alias then Odoo will reference the
`mail.gateway.loop.threshold` system parameter and determine the value as the number of records this
alias is allowed to create in the given period of time (value of `mail.gateway.loop.minutes`).
In addition, when email is received to the catchall email address, Odoo will reference the emails
received to the database during the set period of time (as stated by the value in the system
parameter: `mail.incoming.limit.period`). Odoo will then determine whether any of the emails
parameter: `mail.gateway.loop.minutes`). Odoo will then determine whether any of the emails
received match that of the email(s) being received during the specified time-frame, and will prevent
a feedback loop from occurring if a duplicate email is detected.