fixup! [IMP] db_management: add doc for unlink db

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Damien Bouvy 2016-12-27 11:13:05 +01:00
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On-premise Database management
==============================
Register a database
===================
To register your database, you just need to enter your Subscription Code in the
banner in the App Switcher. Make sure you do not add extra spaces before or after
your subscription code. If the registration is successful, it will turn green and
will provide you with the Expiration Date of your freshly-registered database. You
can check this Epiration Date in the About menu (Odoo 9) or in the Settings Dashboard
(Odoo 10).
Registration Error Message
--------------------------
If you are unable to register your database, you will likely encounter this
message:
.. image:: media/error_message_sub_code.png
:align: center
:alt: Something went wrong while registering your database,
you can try again or contact Odoo Help
Solutions
'''''''''
* Do you have a valid Enterprise subscription?
* Check if your subscription details get the tag "In Progress" on
your `Odoo Account
<https://accounts.odoo.com/my/contract>`__ or with your Account Manager
* Have you already linked a database with your subscription reference?
* You can link only one database per subscription.
(Need a test or a development database? `Find a partner
<https://www.odoo.com/partners>`__)
* You can unlink the old database yourself on your `Odoo Contract
<https://accounts.odoo.com/my/contract>`__ with the button "Unlink database"
.. image:: media/unlink_single_db.png
:align: center
A confirmation message will appear; make sure this is the correct database as
it will be deactivated shortly:
.. image:: media/unlink_confirm_enterprise_edition.png
:align: center
* Do you have the updated version of Odoo 9?
* From July 2016 onward, Odoo 9 now automatically change the uuid of a
duplicated database; a manual operation is no longer required.
* If it's not the case, you may have multiple databases sharing the same
UUID. Please check on your `Odoo Contract
<https://accounts.odoo.com/my/contract>`__, a short message will appear
specifying which database is problematic:
.. image:: media/unlink_db_name_collision.png
:align: center
In this case, you need to change the UUID on your test databases to solve this
issue. You will find more information about this in :ref:`this section <duplicate_premise>`.
For your information, we identify database with UUID. Therefore, each database
should have a distinct UUID to ensure that registration and invoicing proceed
effortlessly for your and for us.
Too much users error message
----------------------------
If you have more users in your local database than provisionned in your
Odoo Enterprise subscription, you may encounter this message:
.. image:: media/add_more_users.png
:align: center
:alt: This database will expire in X days, you
have more users than your subscription allows
When the message appears you have 30 days before the expiration.
The countdown is updated everyday.
Solutions
'''''''''
* **Add more users** on your subscription: follow the link and Validate
the upsell quotation and pay for the extra users.
or
* **Deactivate users** as explained in this `Documentation
<https://www.odoo.com
/documentation/user/10.0/db_management/documentation.html#deactivating-users>`__
and **Reject** the upsell quotation.
Once your database has the correct number of users, the expiration message
will disappear automatically after a few days, when the next verification occurs.
We understand that it can be a bit frightening to see the countdown,
so you can :ref:`force an Update Notification <force_ping>` to make the message disappear
right away.
Database expired error message
------------------------------
If your database reaches its expiration date before your renew your subscription,
you will encounter this message:
.. image:: media/database_expired.png
:align: center
:alt: This database has expired.
This **blocking** message appears after a non-blocking message that lasts 30 days.
If you fail to take action before the end of the countdown,database is expires.
Solutions
'''''''''
* Renew your subscription: follow the link and renew your subscription - note that
if you wish to pay by Wire Transfer, your subscription will effectively be renewed
only when the payment arrives, which can take a few days. Credit card payments are
processed immediately.
* Contact our `Support <https://www.odoo.com/help>`__
None of those solutions worked for you? Please contact our
`Support <https://www.odoo.com/help>`__
.. _force_ping:
Force an Update Notification
============================
Update Notifications happen once every 7 days and keep your database up-to-date with
your Odoo Enterprise subscription. If you modify your subscription (i.e. add more users,
renew it for a year, etc.), your local database will only be made aware of the change
once every 7 days - this can cause discrepancies between the state of your subscription
and some notifications in your App Switcher. When doing such an operation on your
subscription, you can force an Update using the following procedure:
1. Connect to the database with the **Administrator** account
2. Switch to the Developer mode by using the **About** option in the
top-right menu (in V9) / in **Settings** (in V10): click on
**Activate the developer mode**
3. Navigate to the "Settings" menu, then "Technical" > "Automation" >
"Scheduled Actions"
4. Find "Update Notification" in the list, click on it, and finally click on the
button "**RUN MANUALLY**"
5. Refresh the page, the "Expiration" notification should be gone
.. warning:: You may have kept the same UUID on different databases and we receive
information from those databases too. So please read :ref:`this documentation
<duplicate_premise>` to know how to change the UUID.
After the change you can force a ping to speed up the verification,
your production database will then be correctly identified.
.. _duplicate_premise:
Duplicating a database
Duplicate a database
======================
You can duplicate your database by accessing the database manager on your
@ -36,128 +198,3 @@ other record by clicking on it and using the edit button.
.. image:: media/db_uuid.png
:align: center
Register your database
======================
To register your database, you just need to enter your Subscription Code in the
banner in the Appswitcher.
If you have this error message : **"Something went wrong while registering your
database, you can try again or contact Odoo Help"**
.. image:: media/error_message_sub_code.png
:align: center
***Good to check***
* Do you have a valid Enterprise subscription?
* You can check if your subscription details get the tag "in progress" on
your `Odoo Account
<https://accounts.odoo.com/my/contract>` or with your Account Manager
* Have you already linked a database with your subscription reference?
* You can link only one database per subscription.
( Need a test or a development database? `Find a partner
<https://www.odoo.com/partners>`)
* You can unlink the old database yourself on your `Odoo Contract
<https://accounts.odoo.com/my/contract>` with the button "Unlink database"
..image:: media/unlink_single_db.png
:align: center
Don't forget to confirm it
..image:: media/unlink_confirm_enterprise_edition.png
:align: center
* Do you have the updated version of Odoo 9?
* From July 2016 onward, Odoo 9 now automatically change the uuid of a
duplicated database; a manual operation is no longer required.
* If it's not the case, you may have multiple databases sharing the same
UUID. Please check on your `Odoo Contract
<https://accounts.odoo.com/my/contract>`.
..image:: media/unlink_db_name_collision.png
:align: center
In this case, you need to change the UUID on your test databases to solve this
issue. So please, read the documentation to know `How to duplicate a database
(on-premise) <https://www.odoo.com/documentation/user/9.0/db_management
/documentation.html#duplicating-a-database-on-premise>`.
For your information, we identify database with UUID.
Expiration message due to extra users
=====================================
If you have this error message : **"This database will expire in X days, you
have more users than your subscription allows"**
..image:: media/add_more_users.jpg
:align: center
When the message appears you have 30 days before the expiration.
The countdown is updated everyday.
***Solutions***
* Add more users : accept the upsell quotation and pay for the extra users.
or
* **Deactivate** users as explained in this `Documentation
<https://www.odoo.com
/documentation/user/10.0/db_management/documentation.html#deactivating-users>`
and **Reject** the upsell quotation.
*Now your database has the correct number of users, the "expiration message"
will disappear automatically after a few days, when the next verification will
be done. We understand that it can be a bit frightening to see the countdown,
so you can force a ping to accelerate the verification*
***How to force a Ping***
1. Connect to the database with the **Administrator** account
2. Switch to the Developer mode by using the **About** option in the
top-right menu (in V9) / in **Settings** (in V10): click on
**Activate the developer mode**
3. Navigate to the "Settings" menu, then "Technical" > "Automation" >
"Scheduled Actions"
4. Find "Update Notification" in the list, click on it, and finally click on the
button "**RUN MANUALLY**"
5. When you refresh the "Expiration" notification should be gone.
* Please check if you have correctly duplicated your database.
*You may have kept the same UUID on different databases and we receive
information from those databases too. So please read the documentation to know
`How to duplicate a database (on-premise)
<https://www.odoo.com/documentation/user/9.0/db_management
/documentation.html#duplicating-a-database-on-premise>` and change the UUID.
After the change you can force a ping to accelerate the verification.
Then your production database will be correctly identify.*
Database expired
================
If you have this error message : **"This database has expired, you have more
users than your subscription allows"**
..image:: media/database_expired.jpg
:align: center
You had 30 days to take action and now your database is expired.
***Solutions***
* Add more users : follow the link "Add more users" and pay for the extra users.
* Contact our `Support <https://www.odoo.com/help>`
None of those solutions worked for you? Please contact our
`Support <https://www.odoo.com/help>`

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