diff --git a/content/applications/services/helpdesk/overview/receiving_tickets.rst b/content/applications/services/helpdesk/overview/receiving_tickets.rst index 0960476d8..00e3cb0e7 100644 --- a/content/applications/services/helpdesk/overview/receiving_tickets.rst +++ b/content/applications/services/helpdesk/overview/receiving_tickets.rst @@ -91,7 +91,7 @@ builder's editor window, located under the :guilabel:`Field` section. As well, o information can be edited here, such as: - :guilabel:`Type`: which matches an Odoo model value to the field (e.g. `Customer Name`). -- :guilabel:`Input Type`: to determine what time of input the field should be, like `Text`, `Email`, +- :guilabel:`Input Type`: to determine what type of input the field should be, like `Text`, `Email`, `Telephone` or `URL`. - :guilabel:`Label`: to give the form field a label (e.g. `Full Name`, `Email Address`, etc.). Also control the label position on the form by using the nested :guilabel:`Position` options. diff --git a/content/applications/services/helpdesk/overview/sla.rst b/content/applications/services/helpdesk/overview/sla.rst index 402397f1f..b8820fab7 100644 --- a/content/applications/services/helpdesk/overview/sla.rst +++ b/content/applications/services/helpdesk/overview/sla.rst @@ -93,7 +93,8 @@ the name of the :abbr:`SLA (Service Level Agreement)` applied. next deadline will be displayed. Once a ticket satisfies an :abbr:`SLA (Service Level Agreement)` policy, the :abbr:`SLA (Service -Level Agreement)` tag turns green, and the :guilabel:`Deadline` field disappears from view on the. +Level Agreement)` tag turns green, and the :guilabel:`Deadline` field disappears from view on the +ticket. .. image:: sla/sla-deadline.png :align: center