diff --git a/content/administration/maintain/hosting_changes.rst b/content/administration/maintain/hosting_changes.rst index 6b6cd44f1..6fae51fc1 100644 --- a/content/administration/maintain/hosting_changes.rst +++ b/content/administration/maintain/hosting_changes.rst @@ -48,13 +48,37 @@ From Odoo Online to Odoo.sh From Odoo.sh to Odoo Online =========================== -.. warning:: Odoo Online is not compatible with **non-standard apps**. +#. Uninstall all the **non-standard apps**. +#. `Create a support ticket `_ and include the following: -1. Uninstall all the **non-standard apps**: test it in a staging build first, then do it in your production build. -2. **If you have time constraints, contact us earlier to schedule the transfer.** -3. `Create a support ticket `_ and include your subscription number and the URL you want to use for your database (e.g.: my-company.odoo.com). -4. We will make sure your database is compatible and upload it to our cloud. In case of technical issues, we will get in touch with you. -5. It's done! + - Your subscription number + - The URL you want to use for your database (e.g., `example.odoo.com`) + - Which brand you want to migrate + - In which region you want to be hosted: + + - Americas + - Europe + - Asia + + - Which user(s) will be the administrator(s) + - When (and in which timezone) you want the database to be up and running + +#. We will make sure your database is compatible and upload it to our cloud. In case of technical + issues, we will get in touch with you. +#. All done! + +.. important:: + - Odoo Online is not compatible with **non-standard apps**. + - Make sure to uninstall all the **non-standard apps** in a staging build before doing it in your + production build. + +.. note:: + - Make sure you select the **region** that is closest to your users to reduce latency. + - The future **administrator(s)** must have an odoo.com account. + - The specific **date and time** at which you want the database to be up and running are mainly + helpful to organize the switch from the odoo.sh server to the Odoo Online servers. + - Databases are **not reachable** during their migration. + - **If you have time constraints, contact us earlier to schedule the transfer**. From Odoo.sh to on-premises ===========================