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closes odoo/documentation#5069

X-original-commit: 921b483e2e
Signed-off-by: Martin Trigaux (mat) <mat@odoo.com>
This commit is contained in:
Martin Trigaux 2023-07-06 06:15:22 +00:00
parent e005fa9896
commit fb681d1305
12 changed files with 39090 additions and 1756 deletions
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277
locale/sources/administration.pot
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@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo saas-16.1\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-06-20 08:18+0000\n"
"POT-Creation-Date: 2023-07-10 08:34+0000\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"
@ -192,7 +192,7 @@ msgstr ""
#: ../../content/administration/install/deploy.rst:58
#: ../../content/administration/install/deploy.rst:153
#: ../../content/administration/install/deploy.rst:276
msgid "in ``/etc/odoo.conf`` set:"
msgid "in :ref:`the configuration file <reference/cmdline/config_file>` set:"
msgstr ""
#: ../../content/administration/install/deploy.rst:53
@ -409,7 +409,7 @@ msgid "RAM = 9 * ((0.8*150) + (0.2*1024)) ~= 3Go RAM for Odoo"
msgstr ""
#: ../../content/administration/install/deploy.rst:241
msgid "in ``/etc/odoo.conf``:"
msgid "in :ref:`the configuration file <reference/cmdline/config_file>`:"
msgstr ""
#: ../../content/administration/install/deploy.rst:257
@ -1709,6 +1709,7 @@ msgid ":doc:`../../applications/general/email_communication/email_servers`"
msgstr ""
#: ../../content/administration/maintain/domain_names.rst:3
#: ../../content/administration/maintain/odoo_online.rst:70
msgid "Domain names"
msgstr ""
@ -2158,7 +2159,7 @@ msgid ":doc:`/applications/general/email_communication/email_servers`"
msgstr ""
#: ../../content/administration/maintain/enterprise.rst:6
msgid "Upgrade Community to Enterprise"
msgid "Switch from Community to Enterprise"
msgstr ""
#: ../../content/administration/maintain/enterprise.rst:8
@ -2893,66 +2894,54 @@ msgid "Odoo Online database management"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:5
msgid "To manage a database, sign in to https://www.odoo.com and access the `database management page <https://www.odoo.com/my/databases>`_ by clicking on the user icon, then on :guilabel:`My Databases`."
msgid "To manage a database, go to the `database manager <https://www.odoo.com/my/databases>`_ and sign in as the database administrator."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:8
msgid "All the main database management options are available by clicking the database name, except the upgrade option, which can be accessed by clicking the **arrow in a circle** icon next to the database name. It is only displayed if an upgrade is available."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:-1
msgid "Clicking on the user icon opens a drop-down menu. \"My databases\" button is highlighted."
msgid "Accessing the database management options"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:14
msgid "Make sure to connect as the administrator of the database that changes will be made on."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:-1
msgid "Clicking on the gear icon opens the drop-down menu."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:20
msgid "Open the drop-down menu next to the database that changes will be made on by clicking on the gear icon."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:23
msgid "Several actions are available:"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:25
#: ../../content/administration/maintain/odoo_online.rst:15
msgid ":ref:`odoo_online/upgrade`"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:26
#: ../../content/administration/maintain/odoo_online.rst:16
msgid ":ref:`odoo_online/duplicate`"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:27
#: ../../content/administration/maintain/odoo_online.rst:17
msgid ":ref:`odoo_online/rename`"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:28
#: ../../content/administration/maintain/odoo_online.rst:18
msgid ":ref:`odoo_online/download`"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:29
#: ../../content/administration/maintain/odoo_online.rst:19
msgid ":ref:`odoo_online/domains`"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:30
#: ../../content/administration/maintain/odoo_online.rst:20
msgid ":ref:`odoo_online/tags`"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:31
#: ../../content/administration/maintain/odoo_online.rst:21
msgid ":ref:`odoo_online/delete`"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:32
#: ../../content/administration/maintain/odoo_online.rst:22
msgid ":ref:`odoo_online/contact-support`"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:33
#: ../../content/administration/maintain/odoo_online.rst:23
msgid ":ref:`odoo_online/users`"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:38
#: ../../content/administration/maintain/odoo_online.rst:28
#: ../../content/administration/odoo_sh/getting_started/branches.rst:293
#: ../../content/administration/odoo_sh/getting_started/settings.rst:77
#: ../../content/administration/odoo_sh/getting_started/settings.rst:113
@ -2960,157 +2949,133 @@ msgstr ""
msgid "Upgrade"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:40
msgid "If the database is *not* on the latest **Online version**, the administrator should receive an invitation to :doc:`upgrade <../upgrade>` the database. A :guilabel:`Rolling Release`` button on the database's main screen proposes an upgrade to the latest version (e.g., 14.0 to 16.1)."
#: ../../content/administration/maintain/odoo_online.rst:30
msgid "Trigger a database upgrade."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:0
msgid "**If the Odoo database's version is lower than the latest major release:**"
#: ../../content/administration/maintain/odoo_online.rst:33
msgid "For more information about the upgrade process, check out the :doc:`Odoo Online upgrade documentation <../upgrade/odoo_online>`."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:0
msgid "The database must be upgraded within two months. After these two months, an automatic upgrade is initiated."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:0
msgid "**If the Odoo database's version is equal to or higher than the latest major release:**"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:0
msgid "Disregard the invitation to upgrade as the database probably wouldn't benefit from new features every two months."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:53
msgid "Versions that are not supported anymore become deprecated and need to be updated to avoid security issues. Odoo recommends that the company initiate the upgrade, as this method allows for the company to request a test upgrade of the database to check for any discrepancies."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:58
msgid ":doc:`../upgrade`"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:59
msgid ":doc:`supported_versions`"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:64
#: ../../content/administration/maintain/odoo_online.rst:39
msgid "Duplicate"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:66
msgid "This allows to make an exact copy of the database to be able to perform testing without compromising the daily operations."
#: ../../content/administration/maintain/odoo_online.rst:41
msgid "Create an exact copy of the database, which can be used to perform testing without compromising daily operations."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:70
msgid "By checking :guilabel:`For testing purposes`, all external communication (emails, payments, delivery orders, etc.) are disabled by default on the duplicated database."
#: ../../content/administration/maintain/odoo_online.rst:45
msgid "By checking :guilabel:`For testing purposes`, all external actions (emails, payments, delivery orders, etc.) are disabled by default on the duplicated database."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:72
msgid "Duplicate databases expire automatically after 15 days."
#: ../../content/administration/maintain/odoo_online.rst:47
msgid "Duplicated databases expire automatically after 15 days."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:77
#: ../../content/administration/maintain/odoo_online.rst:52
msgid "Rename"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:79
#: ../../content/administration/maintain/odoo_online.rst:54
msgid "Rename the database and its URL."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:84
#: ../../content/administration/maintain/odoo_online.rst:59
msgid "Download"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:86
msgid "Instantly download a ZIP file with a backup of the database."
#: ../../content/administration/maintain/odoo_online.rst:61
msgid "Download a ZIP file containing a backup of the database."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:89
msgid "Databases are backed up daily according to the `Odoo Cloud SLA <https://www.odoo.com/cloud-sla>`_."
#: ../../content/administration/maintain/odoo_online.rst:64
msgid "Databases are backed up daily as per the `Odoo Cloud Hosting SLA <https://www.odoo.com/cloud-sla>`_."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:95
msgid "Domains"
#: ../../content/administration/maintain/odoo_online.rst:72
msgid "Use a custom :doc:`domain name <domain_names>` to access the database via another URL."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:97
msgid "Configure custom domains to access the database via another URL."
#: ../../content/administration/maintain/odoo_online.rst:75
msgid "You can :ref:`register a domain name for free <domain-name/odoo-register>`."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:100
msgid ":doc:`domain_names`"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:105
#: ../../content/administration/maintain/odoo_online.rst:80
msgid "Tags"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:107
msgid "Add tags to sort your databases out. You can search the tags in the search bar."
#: ../../content/administration/maintain/odoo_online.rst:82
msgid "Add tags to easily identify and sort your databases."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:112
#: ../../content/administration/maintain/odoo_online.rst:85
msgid "You can search for tags in the search bar."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:90
#: ../../content/administration/odoo_sh/getting_started/branches.rst:550
msgid "Delete"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:114
#: ../../content/administration/maintain/odoo_online.rst:92
msgid "Delete a database instantly."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:117
msgid "Deleting a database means that all data is permanently lost. The deletion is instant and for all users. It is recommended to create a backup of the database before deleting it."
#: ../../content/administration/maintain/odoo_online.rst:95
msgid "Deleting a database means that all data is permanently lost. The deletion is instant and applies to all users. It is recommended to create a backup of the database before deleting it."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:120
msgid "Carefully read the warning message that pops up and proceed only if the implications of deleting a database are fully understood:"
#: ../../content/administration/maintain/odoo_online.rst:98
msgid "Carefully read the warning message and only proceed if the implications of deleting a database are fully understood."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:-1
msgid "A warning message is prompted before deleting a database."
msgid "The warning message displayed before deleting a database"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:128
#: ../../content/administration/maintain/odoo_online.rst:105
msgid "Only an administrator can delete a database."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:129
msgid "The database name is immediately available for a new database."
#: ../../content/administration/maintain/odoo_online.rst:106
msgid "The database name is immediately made available to anyone."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:130
msgid "It is not possible to delete a database if it is expired or linked to a subscription. If needed, please get in touch with `Odoo Support <https://www.odoo.com/help>`_."
#: ../../content/administration/maintain/odoo_online.rst:107
msgid "Deleting a database if it has expired or is linked to a subscription is impossible. In that case, contact `Odoo Support <https://www.odoo.com/help>`_."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:136
msgid "Contact Support"
#: ../../content/administration/maintain/odoo_online.rst:113
msgid "Contact us"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:138
msgid "Access the Odoo `support page <https://www.odoo.com/help>`_ with your database's details already pre-filled."
#: ../../content/administration/maintain/odoo_online.rst:115
msgid "Access the `Odoo.com support page <https://www.odoo.com/help>`_ with the database's details already pre-filled."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:144
msgid "Invite / Remove Users"
#: ../../content/administration/maintain/odoo_online.rst:121
msgid "Invite / remove users"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:146
msgid "To invite users, fill out the email address of the new user and click on :guilabel:`Invite`. To add multiple users, click on :guilabel:`Add more users`."
#: ../../content/administration/maintain/odoo_online.rst:123
msgid "To invite users, fill out the new user's email address and click :guilabel:`Invite`. To add multiple users, click :guilabel:`Add more users`."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:-1
msgid "Clicking on \"Add more users\" adds additional email fields."
msgid "Inviting a user on a database"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:153
msgid "To remove users, select the users to remove and click on :guilabel:`Remove`."
#: ../../content/administration/maintain/odoo_online.rst:129
msgid "To remove users, select them and click :guilabel:`Remove`."
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:156
msgid ":doc:`/applications/general/users/manage_users`"
#: ../../content/administration/maintain/odoo_online.rst:132
msgid ":doc:`../../applications/general/users/manage_users`"
msgstr ""
#: ../../content/administration/maintain/odoo_online.rst:157
msgid ":doc:`/applications/general/users/delete_account`"
#: ../../content/administration/maintain/odoo_online.rst:133
msgid ":doc:`../../applications/general/users/delete_account`"
msgstr ""
#: ../../content/administration/maintain/on_premise.rst:3
@ -6670,44 +6635,92 @@ msgstr ""
msgid "If you are using the Website or Studio app, we recommend you always do a test upgrade before upgrading your production instance."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:6
msgid "Requesting a test upgrade"
#: ../../content/administration/upgrade/odoo_online.rst:5
msgid "Odoo databases can be manually upgraded directly from the main Odoo website. To upgrade an Odoo database, navigate to the `database manager <https://www.odoo.com/my/databases>`_ page and sign in."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:8
msgid "Go to your `database manager <https://www.odoo.com/my/databases/>`_"
msgid "The database manager page displays all of the Odoo databases associated with the user's account. Any databases that are not already on the most recent version of Odoo display an **arrow in a circle** icon next to the database name, indicating that the database can be upgraded."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:9
msgid "Click on your profile icon and select *My Databases*."
#: ../../content/administration/upgrade/odoo_online.rst:-1
msgid "The database manager page with an upgrade button next to the name of a database."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:0
msgid "Selecting My Databases under my profile"
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:14
msgid "Click on the up arrow button next to your main database name to proceed to the test upgrade."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:0
msgid "Selecting the action settings icon"
#: ../../content/administration/upgrade/odoo_online.rst:17
msgid "If the database's version is **lower** than the latest major release: the database must be upgraded within two months. After these two months, an automatic upgrade is initiated."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:19
msgid "In the pop-up message that appears, select the target version and then :guilabel:`Test` as purpose."
msgid "If the database's version is **equal** to or **higher** than the latest major release: you can disregard the invitation to upgrade, as the database probably would not benefit from new features every two months."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:23
msgid "The :guilabel:`Production` purpose doesn't appear if you didn't test your upgraded database at least once."
msgid "If a database is *not* on the latest online version, its administrator should receive an invitation to upgrade on the database's dashboard, displayed as an **arrow in a circle**."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:26
msgid "This triggers the automated upgrade process. A confirmation email is then sent to you with the the link to the upgraded database or to provide information if the upgrade failed."
#: ../../content/administration/upgrade/odoo_online.rst:-1
msgid "Invitation to upgrade on the database dashboard."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:30
msgid "You can also see and access your test database from your *My Databases* page."
msgid "Versions that are not supported anymore become deprecated and must be updated to avoid security issues. It is recommended to initiate the upgrade yourself and not wait for the automatic upgrade, as the former method allows you to request a test upgrade of the database to check for any discrepancies."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:36
msgid "Test database"
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:38
msgid "Click on the **arrow in a circle** icon to start the upgrade process. On the :guilabel:`Upgrade your database` pop-up, select the version of Odoo that the platform will be upgraded to. In the :guilabel:`Email to notify` field, enter an email address that will receive email notifications about the database upgrade."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:43
msgid "There is also a :guilabel:`Purpose` section on the pop-up that is used to specify the reason for the upgrade. However, at this stage of the process, the only selectable option is :guilabel:`Test`, as Odoo requires users to create a test copy of the upgraded database before converting the actual database."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:-1
msgid "The \"Upgrade your database\" pop-up."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:52
msgid "After filling out the form, click the :guilabel:`Upgrade` button. The pop-up disappears and the database being upgraded shows a red :guilabel:`Upgrade in progress` tag next to its name. An email confirming that the upgrade is in progress is also sent to the email address specified on the pop-up."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:-1
msgid "The \"Upgrade in progress\" tag next to the database name."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:61
msgid "Once the upgrade is complete, a new test database appears on the `database manager <https://www.odoo.com/my/databases>`_ page. To access the test database, click the drop-down arrow (:guilabel:`⯆`) to the left of the main database's name. Doing so makes the test version appear below it. Finally, click the green :guilabel:`Connect` button on the right side of the test version's row to go to the database."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:-1
msgid "A test database on the database manager page."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:71
msgid "Except for being on the newer version of Odoo, the test database is an exact copy of the one being upgraded. It is important to do extensive testing in this database to ensure that the upgrade has not altered or corrupted any data, and that all workflows still proceed as expected."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:76
msgid "Production database"
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:78
msgid "After confirming the integrity of the new version, return to the `database manager <https://www.odoo.com/my/databases>`_ page. Once again, click on the **arrow in a circle** icon next to the database being upgraded. The :guilabel:`Upgrade your database` pop-up appears as before, except that there is now a :guilabel:`Production` option under the :guilabel:`Purpose` section."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:83
msgid "Select the :guilabel:`Production` option and then click :guilabel:`Upgrade` to begin the upgrade process. As before, a notification email is sent to the email address provided and a red :guilabel:`Upgrade in progress` tag appears next to the name of the database."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:87
msgid "The production database is then taken offline and will be upgraded automatically. The time it takes to upgrade the production database should be similar to the time that was necessary to upgrade the test database. Make sure to inform database users of the scheduled downtime."
msgstr ""
#: ../../content/administration/upgrade/odoo_online.rst:91
msgid "After the upgrade is finished, the :guilabel:`Upgrade in progress` tag disappears and the database is upgraded to the version specified."
msgstr ""
#: ../../content/administration/upgrade/odoo_sh.rst:10

2
locale/sources/contributing.pot
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@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo saas-16.1\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-06-03 06:55+0000\n"
"POT-Creation-Date: 2023-07-10 08:34+0000\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"

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locale/sources/general.pot
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@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo saas-16.1\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-06-03 06:55+0000\n"
"POT-Creation-Date: 2023-07-10 08:34+0000\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"
@ -2571,7 +2571,7 @@ msgid "Grouping records on the Sales Analysis report"
msgstr ""
#: ../../content/applications/general/search.rst:95
msgid "You can also **custom groups** by using a wide selection of fields present on the model. To do so, click :menuselection:`Group By --> Add Custom Group`, select a field, and click :guilabel:`Apply`."
msgid "You can **customize groups** by using a wide selection of fields present on the model. To do so, click :menuselection:`Group By --> Add Custom Group`, select a field, and click :guilabel:`Apply`."
msgstr ""
#: ../../content/applications/general/search.rst:99

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locale/sources/legal.pot
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@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo saas-16.1\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-06-20 08:18+0000\n"
"POT-Creation-Date: 2023-07-10 08:34+0000\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"

2
locale/sources/marketing.pot
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@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo saas-16.1\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-06-20 08:18+0000\n"
"POT-Creation-Date: 2023-07-10 08:34+0000\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"

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locale/sources/sales.pot
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@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo saas-16.1\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-06-20 08:18+0000\n"
"POT-Creation-Date: 2023-07-10 08:34+0000\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"
@ -58,6 +58,7 @@ msgstr ""
#: ../../content/applications/sales/crm/track_leads/prospect_visits.rst:12
#: ../../content/applications/sales/point_of_sale/configuration.rst:6
#: ../../content/applications/sales/point_of_sale/employee_login.rst:13
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals.rst:11
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals/adyen.rst:13
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals/ingenico.rst:12
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals/six.rst:16
@ -1835,46 +1836,66 @@ msgstr ""
msgid "Creating a new payment method for a POS."
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods.rst:21
msgid "Selecting a :guilabel:`bank` journal automatically adds the :guilabel:`Use a Payment Terminal` field in which you can add your terminal's information."
#: ../../content/applications/sales/point_of_sale/payment_methods.rst:18
msgid "Selecting a :guilabel:`bank` journal automatically adds the :guilabel:`Use a Payment Terminal` field in which you can add your :doc:`payment terminal's information <payment_methods/terminals>`."
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods.rst:23
msgid "Credentials are mandatory to use a payment terminal. To learn how to configure the different terminals, check out the following documentation pages:"
msgid ":doc:`payment_methods/terminals`."
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods.rst:26
msgid ":doc:`Adyen configuration <payment_methods/terminals/adyen>`"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods.rst:27
msgid ":doc:`Ingenico configuration <payment_methods/terminals/ingenico>`"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods.rst:28
msgid ":doc:`Six configuration <payment_methods/terminals/six>`"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods.rst:29
msgid ":doc:`Stripe configuration <payment_methods/terminals/stripe>`"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods.rst:30
msgid ":doc:`Vantiv configuration <payment_methods/terminals/vantiv>`"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods.rst:31
msgid ":doc:`Worldline configuration <payment_methods/terminals/worldline>`"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods.rst:33
msgid "Once the payment method is created, you can select it to be used in your POS. To do so, go to the :ref:`POS settings <configuration/settings>`, select the POS for which you wish to make the payment method available in the :guilabel:`Point of Sale` field, and add the payment method(s) under the :guilabel:`Payment` section."
#: ../../content/applications/sales/point_of_sale/payment_methods.rst:25
msgid "Once the payment method is created, you can select it in your POS settings. To do so, go to the :ref:`POS' settings <configuration/settings>`, click :guilabel:`Edit`, and add the payment method under the :guilabel:`Payments` section."
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals.rst:5
msgid "Payment terminals"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals.rst:7
msgid "Connecting and integrating a payment terminal with your POS system allows you to accept multiple payment options, including credit and debit cards, making the payment process more efficient."
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals.rst:13
msgid "Go to the :doc:`application settings <../configuration>`, scroll down to the :guilabel:`Payment Terminals` section, and tick your terminal's checkbox."
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals.rst:-1
msgid "checkbox in the settings to enable a payment terminal"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals.rst:19
msgid "Then, follow the corresponding documentation to configure your device:"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals.rst:21
msgid ":doc:`Adyen configuration <terminals/adyen>`"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals.rst:22
msgid ":doc:`Ingenico configuration <terminals/ingenico>`"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals.rst:23
msgid ":doc:`SIX configuration <terminals/six>`"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals.rst:24
msgid ":doc:`Stripe configuration <terminals/stripe>`"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals.rst:25
msgid ":doc:`Vantiv configuration <terminals/vantiv>`"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals.rst:26
msgid ":doc:`Worldline configuration <terminals/worldline>`"
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals.rst:28
msgid "Once the terminal is configured, you can :doc:`create the corresponding payment method and add it to the POS <../payment_methods>`."
msgstr ""
#: ../../content/applications/sales/point_of_sale/payment_methods/terminals/adyen.rst:3
msgid "Adyen"
msgstr ""
@ -4155,107 +4176,204 @@ msgid "Invoicing Method"
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:3
msgid "Request a down payment"
msgid "Down payments"
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:5
msgid "A down payment is a partial payment made by the buyer when a sales contract is concluded. This implies both parties' full commitment (seller and buyer) to honor the contract. With a down payment, the buyers show their will to acquire the product and agree to pay the rest later, while the sellers are obliged to provide the goods by accepting it."
msgid "A down payment is a partial payment made by the buyer when a sales contract is concluded. This implies both parties' (seller and buyer) full commitment to honor the contract."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:10
msgid "Sometimes a down payment is required for expensive orders or projects. That way, you can protect yourself and make sure that your customer is reliable."
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:8
msgid "With a down payment, the buyer pays a portion of the total amount owed while agreeing to pay the remaining amount at a later date. In turn, the seller provides goods or services to the buyer after accepting the down payment, trusting that the remaining amount will be paid later on."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:14
msgid "First time you request a down payment"
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:13
msgid "Initial down payment request"
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:16
msgid "When a sales order is confirmed, you then have the possibility to create an invoice. Invoices are automatically created in drafts so that you can review them before validation. To create an invoice, Odoo Sales offers you 3 options:"
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:15
msgid "When a sales order is confirmed, the option to create an invoice becomes available, via the :guilabel:`Create Invoice` button, located in the upper-left corner of the sales order form. When clicked, a :guilabel:`Create invoices` pop-up appears."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:20
msgid "Regular invoice"
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:21
msgid "Down payment (percentage)"
msgid "Invoices are automatically created in drafts, so they can be reviewed before validation."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:22
msgid "Down payment (fixed amount)"
msgid "On the :guilabel:`Create invoices` pop-up, there are 3 options to choose from in the :guilabel:`Create Invoice` field:"
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:24
msgid "In terms of down payment, it can either be a fixed amount or a percentage of the total amount. The first time you request a down payment, you can set a percentage or a fixed amount of your choice, and select the right income account and taxes. These settings will be reused for future down payments."
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:27
msgid ":guilabel:`Regular invoice`"
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:-1
msgid "How can you do a down payment on Odoo Sales?"
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:27
msgid "If :guilabel:`Regular Invoice` is selected the other fields disappear, as they only pertain to down payment configurations."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:29
msgid ":guilabel:`Down payment (percentage)`"
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:30
msgid ":guilabel:`Down payment (fixed amount)`"
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:32
msgid "In terms of a down payment, it can either be a fixed amount or a percentage of the total amount."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:34
msgid "When you request your first down payment, a new product called **Down payment** will be created. This product will be registered as a **service** product with an invoicing policy of **ordered quantities**. As a reminder, you can edit this product and modify it at any time. Please note that if you choose **delivered quantities** as invoicing policy, **you will not be able to create an invoice**."
msgid "Once the desired down payment option is selected in the :guilabel:`Create Invoice` field, designate the desired amount (either as a percentage or fixed amount) in the :guilabel:`Down Payment Amount` field."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:41
msgid "Basic sales flow using down payments"
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:43
msgid "For this first example, we will use a 50% amount down payment with a product using **ordered quantities** as invoicing policy. Make sure to check out our documentation about invoicing policies here: :doc:`invoicing_policy` , before requesting your first down payment. When it comes to create and view the invoice, you will only have access to a draft invoice mentioning the down payment (as you can see below)."
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:38
msgid "Then, select the appropriate income account for the invoice in the :guilabel:`Income Account` field, and add a tax amount, if necessary, in the :guilabel:`Customer Taxes` field. These settings will be reused for future down payments."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:-1
msgid "What is a basic sales flow using down payments on Odoo Sales (1)?"
msgid "How to configure a down payment on Odoo Sales."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:53
msgid "There, you can post the invoice and register the payment of your customer. But, we all know that in real life this flow does not happen immediately. So, for now, you can return to the sales order. There, you will have the possibility to see the order as a customer with the **Customer preview** button or to reach easily the previous draft invoice with the **Invoice** button. In any case, the down payment will be mentioned on both (sales order and draft invoice)."
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:47
msgid "When a down payment is first requested, a new product called :guilabel:`Down payment` is created. This product is registered as a :guilabel:`Service` product, with an invoicing policy of :guilabel:`Ordered quantities`. This product can be edited and modified at any time."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:52
msgid "If :guilabel:`Delivered quantities` is chosen as the invoicing policy, an invoice will **not** be able to be created."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:56
msgid "Request a 50% down payment"
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:58
msgid "For the following example, the flow involves a 50% amount down payment on a product with :guilabel:`Ordered quantities` as the invoicing policy."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:62
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:184
msgid ":doc:`/applications/sales/sales/invoicing/invoicing_policy`"
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:64
msgid "When the order is confirmed (via the :guilabel:`Confirm` button), it's time to create/view the invoice, by clicking :guilabel:`Create Invoice`."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:67
msgid "Then, on the :guilabel:`Create invoices` pop-up window that appears, select :guilabel:`Down payment (percentage)`, and type `50` in the :guilabel:`Down Payment Amount` field. Lastly, click :guilabel:`Create and View Invoice` to create and view the invoice."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:-1
msgid "What is a basic sales flow using down payments on Odoo Sales (2)?"
msgid "Create invoices pop up window in Odoo Sales."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:63
msgid "To complete the flow, when the customer wants to pay the rest of his sales order, you must create another invoice. Once again, you will have the choice to make another down payment or to deduct all the down payments and so, paying the rest of the invoice as a regular invoice."
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:75
msgid "Doing so reveals the draft invoice, which mentions the down payment."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:-1
msgid "What is a basic sales flow using down payments on Odoo Sales (3)?"
msgid "A sample draft invoice with down payment mentioned in Odoo Sales."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:71
msgid "This flow is also possible with a down payment taking into account a fixed amount."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:74
msgid "Be careful that if you do a down payment with a product using **delivered quantities** as invoicing policy, you won’t be able to deduct all the down payments when it comes to invoicing your customer. Indeed, you have to deliver a product before creating the final invoice. If nothing has been delivered, you create a **credit note** that cancels the draft invoice created after the down payment. To do so, you have to install the **Inventory App** to confirm the delivery. Otherwise, you can enter the delivered quantity manually on the sales order."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:82
msgid "Modify the income account and customer taxes"
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:81
msgid "From there, the invoice can be confirmed/posted, and the payment can be registered. Return to the sales order, via the breadcrumbs."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:84
msgid "From the products list, search for the **Down Payment** product."
msgid "On the sales order, the option to view what the customer will see is available, via the :guilabel:`Customer Preview` smart button, and the :guilabel:`Invoice` button reveals the drafted invoice. In either case, the down payment is mentioned on both the sales order and draft invoice."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:-1
msgid "Creation of a down payment product on Odoo Sales"
msgid "How the down payment is mentioned on the sales order in Odoo Sales."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:90
msgid "You can edit it and under the **General Information Tab** you will be able to change the customer taxes. Now, to change the income account, you will need to install the **Accounting App** to have the possibility to see the **Accounting Tab** on the product form."
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:92
msgid "To confirm and register the first payment of the down payment, click the :guilabel:`Invoices` smart button to return to the invoice. On the :guilabel:`Customer Invoice` page, click :guilabel:`Confirm`, then :guilabel:`Register Payment` to open a :guilabel:`Register Payment` pop-up form."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:-1
msgid "How the register payment pop up looks in Odoo Sales."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:101
msgid "On this form, select the appropriate :guilabel:`Journal` and confirm that the down payment amount is correct in the :guilabel:`Amount` field. Then, make any other modifications to the other fields, if necessary, before clicking :guilabel:`Create Payment`."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:105
msgid "Odoo returns to the invoice, which now has a green :guilabel:`In Payment` banner visible in the upper-right corner."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:-1
msgid "How the initial down payment invoice has a green paid banner in Odoo Sales."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:112
msgid "Now, when the customer wants to pay the remaining amount of the order, another invoice must be created. To do that, return to the sales order, and click :guilabel:`Create Invoice`."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:115
msgid "On the :guilabel:`Create invoices` pop-up window, there is now an option to :guilabel:`Deduct down payments`, which is selected by default."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:-1
msgid "The deduct down payment option on the create invoices pop up in Odoo Sales."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:122
msgid "If the remaining amount is ready to be paid, the :guilabel:`Regular Invoice` option should be selected, and the :guilabel:`Deduct down payments` option should *stay* selected. Then, click :guilabel:`Create and View Invoice`."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:126
msgid "Doing so reveals a separate :guilabel:`Invoices` page, listing all the invoices for that specific sales order. Each invoice line item displays all the necessary information related to each invoice, along with the current :guilabel:`Payment Status`."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:-1
msgid "The down payment invoices page in Odoo Sales."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:134
msgid "To complete the flow, select the invoice with the :guilabel:`Not Paid` status, which opens that invoice. On the invoice page, click :guilabel:`Confirm`, then :guilabel:`Register Payment`, and confirm that the remaining :guilabel:`Amount` is correct. Then, click :guilabel:`Create Payment`."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:138
msgid "That pop-up window disappears, and a green :guilabel:`In Payment` banner is now present on the invoice. The line items on the invoice show that the total amount has been paid, including mentions of the down payment, and the flow is complete."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:142
msgid "This flow is also possible with the :guilabel:`Fixed amount` down payment option."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:145
msgid "If a down payment is used with a product that has a :guilabel:`Delivered quantities` invoicing policy, the down payments will **not** be able to be deducted when it comes time to invoice the customer. This is because, due to the invoicing policy, the product(s) would have to be delivered *before* creating the final invoice."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:150
msgid "If nothing has been delivered, a :guilabel:`Credit Note` is created, which cancels the draft invoice that was created after the down payment. To utilize the :guilabel:`Credit Note` option, the *Inventory* application must be installed, in order to confirm the delivery. Otherwise, the delivered quantity can be entered manually directly on the sales order."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:156
msgid "Income account and customer taxes modifications"
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:158
msgid "To adjust the income account and customer taxes attached to a down payment, navigate to the :guilabel:`Products` page (:menuselection:`Sales app --> Products --> Products`), search for the `Down Payment` product in the search bar, and select it to reveal the product detail page."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:162
msgid "On the :guilabel:`Down Payment` product page, click :guilabel:`Edit`, then scroll down to the :guilabel:`General Information` tab. In this tab, the customer taxes can be modified in the :guilabel:`Customer Taxes` field."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:-1
msgid "How to modify the income account link to down payments"
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:99
msgid ":doc:`invoicing_policy`"
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:170
msgid "To change or adjust the income account attached to the :guilabel:`Down Payment` product page, the *Accounting* app **must** be installed. With the *Accounting* app installed, the :guilabel:`Accounting` tab becomes available on the product page. That tab will **not** be accessible without the *Accounting* app installed."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/down_payment.rst:175
msgid "In the :guilabel:`Accounting` tab, the income account can be changed in the :guilabel:`Income Account` field, in the :guilabel:`Receivables` section. Once all desired changes are complete, click :guilabel:`Save`."
msgstr ""
#: ../../content/applications/sales/sales/invoicing/expense.rst:3

714
locale/sources/services.pot
View File

@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo saas-16.1\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-06-20 08:18+0000\n"
"POT-Creation-Date: 2023-07-10 08:34+0000\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"
@ -46,6 +46,7 @@ msgstr ""
#: ../../content/applications/services/field_service/default_warehouse.rst:16
#: ../../content/applications/services/project/project_management.rst:17
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:13
msgid "Configuration"
msgstr ""
@ -882,93 +883,6 @@ msgstr ""
msgid "Overview"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3
msgid "Forum and eLearning"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6
msgid "Forum"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8
msgid "To go above and beyond email, live chat, web forms, and phone lines, offer your customers a support forum. This way, customers might become more attached to your company as they would be investing time to get into details of your business. You also encourage the exchange of experiences and knowledge, supporting the feeling of belonging to a community (your community!)."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
msgid "Set up"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16
msgid "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and enable *Help Center*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:-1
msgid "Overview of the settings page of a helpdesk team emphasizing the help center feature in\n"
"Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23
msgid "Create, or edit a forum by clicking on the external link. Among the editing options, choose if you would like the *Forum Mode* to be *Questions*: only one answer is allowed per question or *Discussions*: multiple answers are allowed per question."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:-1
msgid "Overview of a forum’s settings page in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31
msgid "From now on, logged in users can start their discussions. To keep track of posts, go to :menuselection:`Website --> Forum --> Posts`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:-1
msgid "Overview of the Forums page of a website to show the available ones in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38
msgid "Turn tickets into forum posts by simply clicking on *Share on the Forum* on the ticket's page."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45
msgid "eLearning"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47
msgid "In addition to a forum, offer online courses. When doing so, you link your customers and users’ needs and questions to useful content, helping to boost efficiency as they can also find their answers there."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54
msgid "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and enable *eLearning*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:-1
msgid "Overview of the settings page of a customer care team emphasizing the feature elearning in\n"
"Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61
msgid "Once the structure and content of your course are ready, *Publish* it by clicking on *Unpublished*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:-1
msgid "View of a course being published for Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67
msgid "To keep track of your course statistics, go to *eLearning* and *View Course*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:-1
msgid "View of the elearning applications dashboard for Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid "Todo"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid "DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE AVAILABLE!"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
msgid "Getting started with Helpdesk"
msgstr ""
@ -1171,6 +1085,562 @@ msgstr ""
msgid "Manually folding a stage from the kanban view will not close the tickets in the stage."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:3
msgid "Help center"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:5
msgid "Odoo *Helpdesk* integrates with the *Forums*, *eLearning*, and *Knowledge* apps to create the *help center*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "Overview of the settings page of a team emphasizing the help center features."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:12
msgid "The *help center* is a centralized location where teams and customers can search for and share detailed information about products and services."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:16
msgid "In order to activate any of these features on a *Helpdesk* team, (*Forums*, *eLearning*, or *Knowledge*), the :guilabel:`Visibility` of the team has to be set to :guilabel:`Invited portal users and all internal users`. See :doc:`Getting Started </applications/services/helpdesk/overview/getting_started>` for more information on *Helpdesk* team settings and configuration."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:23
msgid "Since all of the *help center* features require integration with other applications, enabling any of them may result in the installation of additional modules or applications."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:26
msgid "Installing a new application on a *One-App-Free* database will trigger a 15-day trial. At the end of the trial, if a paid subscription has not been added to the database, it will no longer be active or accessible."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:31
msgid "Knowledge"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:33
msgid "Odoo's *Knowledge* application is a collaborative library where users can store, edit, and share information. The *Knowledge* app is represented throughout the database by a *book* icon."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "View of a message in Helpdesk focusing on the Knowledge book icon."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:41
msgid "Enable Knowledge on a Helpdesk team"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:43
msgid "To enable the *Knowledge* feature on a *Helpdesk* team, go to :menuselection:`Helpdesk --> Configuration --> Teams` and select a team, or create a :doc:`new one </applications/services/helpdesk/overview/getting_started>`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:47
msgid "When a team has been selected or created, Odoo displays that team's detail form."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:49
msgid "On the team's detail form, scroll down to the :guilabel:`Self-Service` section. Click the box next to :guilabel:`Knowledge` to activate the *Knowledge* feature. When clicked, a new field labeled :guilabel:`Article` appears."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:53
msgid "Clicking the :guilabel:`Article` field reveals a drop-down menu. At first, there is only one option in the drop-down menu titled :guilabel:`Help`, which Odoo provides by default. Select :guilabel:`Help` from the drop-down menu to choose this article."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:58
msgid "To create a new article, go to the :menuselection:`Knowledge app`, then hover the cursor next to the :guilabel:`Workspace` section heading, located in the left sidebar. Moving the cursor there reveals a hidden :guilabel:`➕ (plus sign)` icon."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:62
msgid "Click the :guilabel:`➕ (plus sign)` to create a new article in the :guilabel:`Workspace`. In the upper right corner of the page, click the :guilabel:`Share` button, and slide the :guilabel:`Share to Web` toggle switch until it reads :guilabel:`Article Published`. It can then be added to a *Helpdesk* team."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:67
msgid "Once an article has been created and assigned to a *Helpdesk* team, content can be added and organized through the *Knowledge* app."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:71
msgid ":doc:`Editing Knowledge articles </applications/productivity/knowledge/articles_editing>`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:74
msgid "Search articles from a Helpdesk ticket"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:76
msgid "When members of a *Helpdesk* team are trying to solve a ticket, they can search through the content in the *Knowledge* app for more information on the issue."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:79
msgid "To search *Knowledge* articles, open a ticket — either from the *Helpdesk* app dashboard, or by going to :menuselection:`Helpdesk app --> Tickets --> All Tickets`, and selecting a :guilabel:`Ticket` from the list."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:83
msgid "When a :guilabel:`Ticket` is selected, Odoo reveals that ticket's detail form."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:85
msgid "Click the :guilabel:`Knowledge (book)` icon, located above the chatter to open a search window."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "View of knowledge search window from a helpdesk ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:92
msgid "*Knowledge* articles can also be searched by pressing :command:`Ctrl + K` to open the command palette, then typing :command:`?`, followed by the name of the desired article."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:95
msgid "When Odoo reveals the desired article, click it, or highlight the :guilabel:`Article` title, and press :command:`Enter`. This will open the article in the :guilabel:`Knowledge` application."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:98
msgid "To open the article in a new tab, press :command:`Ctrl + Enter`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:101
msgid "If a more in-depth search is required, press :command:`Alt + B`. That will reveal a separate page, in which a more detailed search can occur."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:105
msgid "Share articles to the help center"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:107
msgid "In order for a *Knowledge* article to be available to customers and website visitors, it has to be published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:111
msgid "Even though the *Help* article has been enabled on a team, Odoo will not share all the nested articles to the web. Individual articles intended for customers **must** be published for them to be viewable on the website."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:115
msgid "To publish an article, navigate to the desired article, by following the above steps, and click the :guilabel:`Share` icon in the upper-right corner. This will reveal a menu. Slide the toggle button labeled :guilabel:`Share to Web` to read :guilabel:`Article Published`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "View of a knowledge article focused on sharing and publishing options."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:124
msgid "Solve tickets with templates"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:126
msgid "*Template* boxes can be added to *Knowledge* articles to allow content to be reused, copied, sent as messages, or added to the description on a ticket. This allows teams to maintain consistency when answering customer tickets, and minimize the amount of time spent on responding to repeat questions."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:131
msgid "Add templates to articles"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:133
msgid "To create a template, go to :menuselection:`Knowledge --> Help`. Click on an existing nested article or create a new one by clicking the :guilabel:`➕ (plus sign)` icon next to *Help*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:136
msgid "Type `/` to open the :guilabel:`Powerbox` and view a list of :doc:`commands </applications/productivity/knowledge/articles_editing>`. Select or type `template`. A gray template block will be added to the page. Add any necessary content to this block."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "View of a template in knowledge with focus on send and copy options."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:145
msgid "Templates will only display the :guilabel:`Use as description` or :guilabel:`Send as Message` options if they are accessed directly from *Helpdesk*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:149
msgid "Use templates in tickets"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:151
msgid "Templates can be used to respond directly to a *Helpdesk* ticket as a message, or to add information to the ticket's description."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:154
msgid "To use templates in a *Helpdesk* ticket, first, open a ticket, either from the :guilabel:`Helpdesk` dashboard or by going to :menuselection:`Helpdesk --> Tickets --> All Tickets` and selecting a :guilabel:`Ticket` from the list."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:158
msgid "Click on the :guilabel:`Knowledge (book)` icon above the chatter for the ticket. This opens a search window. In this search window, select, or search for the desired article. Doing so reveals that article page in the Odoo *Knowledge* application."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:162
msgid "To use a template to respond to a ticket, click :guilabel:`Send as message` in the upper right corner of the template box, located in the body of the article."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:165
msgid "Doing so opens a :guilabel:`Compose email` pop-up window. In this window, select the recipients, make any necessary additions or edits to the template, then click :guilabel:`Send`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:169
msgid "To use a template to add information to a ticket's description, click :guilabel:`Use as description` in the upper right corner of the template box, located in the body of the article. Doing so will not replace the existing text in a ticket's description. The template will be added as additional text."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:175
msgid "Community Forum"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:177
msgid "A *Community Forum* provides a space for customers to answer each other's questions and share information. By integrating a forum with a *Helpdesk* team, tickets submitted by customers can be converted to posts and shared."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:182
msgid "Enable forums on a Helpdesk team"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:184
msgid "To enable :guilabel:`Community Forums` on a *Helpdesk* team, start by navigating to :menuselection:`Helpdesk app --> Configuration --> Teams` and select a team, or create a :doc:`new one </applications/services/helpdesk/overview/getting_started>`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:188
msgid "Selecting or creating a team reveals that team's detail form. Scroll down to the :guilabel:`Self-Service` section of features, and enable :guilabel:`Community Forum`, by checking the box beside it."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:192
msgid "When activated, a new field labeled :guilabel:`Forums` appears beneath."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:194
msgid "Click the empty :guilabel:`Forums` field to reveal a drop-down menu. By default, there is only one option to begin with, labeled :guilabel:`Help`. That is the option Odoo automatically created when the :guilabel:`Community Forums` feature was enabled. Select :guilabel:`Help` from the drop-down menu to enable that forum."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:199
msgid "To create a new forum, type a name into the blank :guilabel:`Forums` field, then click the :guilabel:`Create and Edit` option. Multiple forums can be selected in this field."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:203
msgid "Set up a forum"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:205
msgid "The settings on a forum are managed through either the *Website* or *eLearning* applications. From the Odoo Dashboard, navigate to :menuselection:`Website --> Configuration --> Forums` or :menuselection:`eLearning --> Forum --> Forums`. In either case, select a forum to edit from the list."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:210
msgid "On the forum detail form, select a mode."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:212
msgid "The :guilabel:`Questions` mode allows for one answer/response for each post, while :guilabel:`Discussion` mode allows for multiple responses. To limit the forum to a single website, select it from the :guilabel:`Website` field."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:216
msgid "Under the :guilabel:`Order and Visibility` section, in the :guilabel:`Options` tab, choose how the posts should be sorted, by modifying the :guilabel:`Default Sort` field. Change the :guilabel:`Privacy` setting to change which users will have access to the forum."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:220
msgid "Below these settings, there is space to add a description for the forum. This description will be visible on the website where the forum is published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "Overview of a forum's settings page in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:228
msgid "Karma gains and karma related rights"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:230
msgid "When users interact on forums - either through posting questions, submitting answers, or upvoting responses - they earn points, called *karma*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:233
msgid "Karma points are used to build the credibility of a user within the community. The more positive interactions a user has on the forum, the more karma points they gain. Certain activities, such as posting without validation, or editing posts, require users to have earned a specific level of karma points to prove their legitimacy and trustworthiness."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:238
msgid "These figures can be adjusted on the :guilabel:`Karma gains` and :guilabel:`Karma related rights` tabs, located on the forums detail form."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:243
msgid "Karma gains"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:245
msgid "In the :guilabel:`Karma gains` tab, there are listed actions that will cause users to gain (or lose) karma points. Those actions are:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:248
msgid "Asking a question"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:249
msgid "Question upvoted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:250
msgid "Question downvoted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:251
msgid "Answer upvoted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:252
msgid "Answer downvoted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:253
msgid "Accepting an answer"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:254
msgid "Answer accepted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:255
msgid "Answer flagged"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:257
msgid "Karma related rights"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:259
msgid "In the :guilabel:`Karma related rights` tab, there are listed activities that users cannot complete, without having a specific level of karma points. Those activities are:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:262
msgid "Ask questions"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:263
msgid "Answer questions"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:264
msgid "Upvote"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:265
msgid "Downvote"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:266
msgid "Edit own posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:267
msgid "Edit all posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:268
msgid "Close own posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:269
msgid "Close all posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:270
msgid "Delete own posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:271
msgid "Delete all posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:272
msgid "Nofollow links"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:273
msgid "Accept an answer on own question"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:274
msgid "Accept an answer to all questions"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:275
msgid "Editor features: image and links"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:276
msgid "Comment on own posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:277
msgid "Comment on all posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:278
msgid "Convert own answers to comments (and vice versa)"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:279
msgid "Convert all answers to comments (and vice versa)"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:280
msgid "Unlink own comments"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:281
msgid "Unlink all comments"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:282
msgid "Ask questions without validation"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:283
msgid "Flag a post as offensive"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:284
msgid "Moderate posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:285
msgid "Change question tags"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:286
msgid "Create new tags"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:289
msgid "Create a forum post from a Helpdesk ticket"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:291
msgid "When a *Helpdesk* team has a *Forum* enabled, tickets submitted to that team can be converted to forum posts."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:294
msgid "To do that, select a ticket, either from a team's pipeline or from :menuselection:`Tickets --> All Tickets` in the :guilabel:`Helpdesk` application."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:297
msgid "At the top of the ticket detail form, click the :guilabel:`Share on Forum` button."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "Overview of the Forums page of a website to show the available ones in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:303
msgid "When clicked, a pop-up appears. Here, the post and title can be edited to correct any typos, or modified to remove any proprietary or client information. :guilabel:`Tags` can also be added to help organize the post in the forum, making it easier for users to locate during a search. When all adjustments have been made, click :guilabel:`Create and View Post`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:309
msgid "eLearning"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:311
msgid "Odoo *eLearning* courses offer customers additional training and content in the form of videos, presentations, and certifications/quizzes. Providing additional training enables customers to work through issues and find solutions on their own. They can also develop a deeper understanding of the services and products they are using."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:317
msgid "Enable eLearning courses on a Helpdesk team"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:319
msgid "To enable *eLearning* courses on a *Helpdesk* team, go to :menuselection:`Helpdesk --> Configuration --> Teams` and select a team, or create a :doc:`new one </applications/services/helpdesk/overview/getting_started>`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:323
msgid "On the team's settings page, scroll to the :guilabel:`Self-Service` section, and check the box next to :guilabel:`eLearning`. A new field will appear below, labeled :guilabel:`Courses`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:326
msgid "Click the empty field next to :guilabel:`Courses` beneath the :guilabel:`eLearning` feature to reveal a drop-down menu. Select an available course from the drop-down menu, or type a title into the field, and click :guilabel:`Create and edit` to create a new course from this page. Multiple courses can be assigned to a single team."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:332
msgid "Create an eLearning course"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:334
msgid "A new *eLearning* course can be created from the :guilabel:`Helpdesk` team's settings page, as in the step above, or from the *eLearning* app."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:337
msgid "To create a course directly through the *eLearning* application, navigate to :menuselection:`eLearning --> New`. This reveals a blank course template that can be customized and modified as needed."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:341
msgid "On the course template page, add a :guilabel:`Course Title`, and below that, :guilabel:`Tags`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:343
msgid "Click on the :guilabel:`Options` tab. Under :guilabel:`Access Rights`, choose the :guilabel:`Enroll Policy`. This determines which users will be allowed to take the course. Under :guilabel:`Display`, choose the course :guilabel:`Type` and :guilabel:`Visibility`. The :guilabel:`Visibility` setting determines whether the course will be available to public site visitors or members."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:349
msgid "Add content to an eLearning course"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:351
msgid "To add content to a course, click the :guilabel:`Content` tab and select :guilabel:`Add Content`. Choose the :guilabel:`Content Type` from the drop-down menu and upload the file, or paste the link, where instructed. Click :guilabel:`Save` when finished. Click :guilabel:`Add Section` to organize the course in sections."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "View of a course being published for Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:361
msgid "In order to add a certification to a course, go to :menuselection:`eLearning --> Configuration --> Settings`, check the box labeled :guilabel:`Certifications`, and :guilabel:`Save` to activate the setting."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:366
msgid "`Odoo Tutorials: eLearning <https://www.odoo.com/slides/elearning-56>`_"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:369
msgid "Publish an eLearning course"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:371
msgid "To allow customers to enroll in a course, both the course and the contents need to be published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:373
msgid "If the course is published, but the contents of the course are not published, customers can enroll in the course on the website, but they won't be able to view any of the course content. Knowing this, it may be beneficial to publish the course first if the course contents are intended to be released over time, such as classes with a weekly schedule."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:378
msgid "To make the entire course available at once, each piece of course content must be published first, then the course can be published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:381
msgid "To publish a course, choose a course from the *eLearning* dashboard. On the course template page, click the :guilabel:`Go to Website` smart button."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:384
msgid "This will reveal the front end of the course's web page. At the top of the course web page, move the :guilabel:`Unpublished` toggle switch to :guilabel:`Published`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:388
msgid "Publish eLearning course contents from the back-end"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:390
msgid "To publish *eLearning* course content from the back-end, choose a course from the *eLearning* dashboard. On the course template page, click the :guilabel:`Published Contents` smart button."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:393
msgid "Doing so reveals a separate page displaying all the published content related to that course. Remove the default :guilabel:`Published` filter from the search bar in the upper-right corner, to reveal all the content related to the course - even the non-published content."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:397
msgid "Click the :guilabel:`≣ (List View)` icon in the upper-right corner, directly beneath the search bar to switch to list view."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:400
msgid "While in :guilabel:`List View`, there is a checkbox on the far left of the screen, above the listed courses, to the left of the :guilabel:`Title` column. When that checkbox is clicked, all the course contents are selected at once."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:404
msgid "With all the course content selected, double click any of the boxes in the :guilabel:`Is Published` column. This reveals a pop-up window, asking for confirmation that all selected records are intended to be published. Click :guilabel:`OK` to automatically publish all course content."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "View of a course contents being published in Odoo Helpdesk back-end."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
msgid "Customer ratings"
msgstr ""
@ -2326,6 +2796,74 @@ msgstr ""
msgid "View of the email alias chosen on the dashboard view in Odoo Project"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:3
msgid "Recurring tasks"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:5
msgid "When handling a project, the same task often needs to be performed several times: for example, weekly meetings or status reports. The **recurring tasks** feature allows you to automate the creation of those tasks."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:10
msgid "`Odoo Tutorials: Recurring tasks <https://www.odoo.com/slides/slide/recurring-tasks-1946>`_"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:15
msgid "To enable recurring tasks, go to :menuselection:`Project --> Configuration --> Settings`, then activate :guilabel:`Recurring Tasks`, and :guilabel:`Save`."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:18
msgid "Recurring tasks are now activated on all existing projects. The feature can be deactivated on an individual project by clicking the drop-down menu button :guilabel:`⋮` next to the project name, then going to :menuselection:`Settings --> Settings --> Task Management` and disabling :guilabel:`Recurring Tasks`."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:24
msgid "Set up task recurrence"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:26
msgid "In an existing task, go to the :guilabel:`Recurrent` tab, then check the :guilabel:`Recurrent` box. A set of options allows you to configure the frequency: :guilabel:`Days`, :guilabel:`Weeks`, :guilabel:`Months`, :guilabel:`Years`, and the number of repetitions."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:30
msgid "On the scheduled recurrency date, a new task is created on your project dashboard with the following configuration:"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:33
msgid ":guilabel:`Stage`: first stage of the project dashboard (:guilabel:`New` or equivalent);"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:34
msgid ":guilabel:`Name`, :guilabel:`Description`, :guilabel:`Project`, :guilabel:`Assignees`, :guilabel:`Customer`, :guilabel:`Tags`: copied from the original task;"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:36
msgid ":guilabel:`Milestones`, :guilabel:`Deadline`, :guilabel:`Timesheets`, :guilabel:`Chatter`, :guilabel:`Activities`: those fields are not copied;"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:38
msgid ":guilabel:`Subtasks`: copied from the original task, which becomes a parent of all the tasks in recurrence;"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:40
msgid "A **smart button** on the task displays the total number of existing recurrences."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:43
msgid "To see the task in your project dashboard before the scheduled date, consider setting up the recurrence date to a day earlier."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:47
msgid "Edit or stop task recurrence"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:49
msgid "**To edit** the recurrence, open the task: a blue banner invites you to choose whether you wish to apply your changes to this task only or to a sequence of tasks."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:52
msgid "**To stop** the recurrence, open the task, then go to the :guilabel:`Recurrency` tab and uncheck :guilabel:`Recurrent`."
msgstr ""
#: ../../content/applications/services/timesheets.rst:8
msgid "Timesheets"
msgstr ""

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