diff --git a/content/applications/inventory_and_mrp/manufacturing/quality_control.rst b/content/applications/inventory_and_mrp/manufacturing/quality_control.rst index a1bfaf87d..c831345dd 100644 --- a/content/applications/inventory_and_mrp/manufacturing/quality_control.rst +++ b/content/applications/inventory_and_mrp/manufacturing/quality_control.rst @@ -8,3 +8,4 @@ Quality control :titlesonly: quality_control/quality_control_points + quality_control/quality_alerts diff --git a/content/applications/inventory_and_mrp/manufacturing/quality_control/quality_alerts.rst b/content/applications/inventory_and_mrp/manufacturing/quality_control/quality_alerts.rst new file mode 100644 index 000000000..3bfbefbff --- /dev/null +++ b/content/applications/inventory_and_mrp/manufacturing/quality_control/quality_alerts.rst @@ -0,0 +1,79 @@ +===================== +Create quality alerts +===================== + +Configuring quality control points is a great way to ensure that quality checks are performed at +routine stages during specific operations. However, quality issues can often appear outside of these +scheduled checks. Using Odoo *Quality*, users can create quality alerts for issues that are not +detected by automated processes. + +.. seealso:: + :doc:`Add quality control points ` + +Find and fill out the quality alerts form +========================================= + +In some situations, it is necessary to manually create quality alerts within the *Quality* module. + +.. example:: + A helpdesk user who is notified of a product defect by a customer ticket can create an alert that + brings the issue to the attention of the relevant quality team. + +To create a new quality alert, start from the :menuselection:`Quality` module and select +:menuselection:`Quality Control --> Quality Alerts --> Create`. The quality alert form can then be +filled out as follows: + +- :guilabel:`Title`: choose a concise, yet descriptive title for the quality alert +- :guilabel:`Product`: the product about which the quality alert is being created +- :guilabel:`Product Variant`: the specific variant of the product that has the quality issue, if + applicable +- :guilabel:`Lot`: the lot number assigned to the product +- :guilabel:`Work Center`: the work center where the quality issue originated +- :guilabel:`Picking`: the picking operation during which the quality issue originated +- :guilabel:`Team`: the quality team that will be notified by the quality alert +- :guilabel:`Responsible`: the individual responsible for managing the quality alert +- :guilabel:`Tags`: classify the quality alert based on user-created tags +- :guilabel:`Root Cause`: the cause of the quality issue, if known +- :guilabel:`Priority`: assign a priority between one and three stars to ensure more + urgent issues are prioritized + +The tabs at the bottom of the form can be used to provide additional information to quality teams: + +- :guilabel:`Description`: provide additional details about the quality issue +- :guilabel:`Corrective Actions`: the method for fixing affected products +- :guilabel:`Preventive Actions`: procedures for preventing the issue from occurring in + the future +- :guilabel:`Miscellaneous`: the product vendor (if applicable), the company that produces + the product, and the date assigned + +.. image:: quality_alerts/quality-alert-form.png + :align: center + :alt: An example of a completed quality alert form. + +Add quality alerts during the manufacturing process +=================================================== + +Odoo enables manufacturing employees to create quality alerts within a work order without accessing +the *Quality* module. From the work order tablet view, click the :guilabel:` ☰ ` hamburger menu +icon in the top left corner and select :guilabel:`Quality Alert`. + +.. image:: quality_alerts/work-order-tablet-view-menu-button.png + :align: center + :alt: Access the work order menu. + +The quality alert form can then be filled out as detailed in the previous section. After saving the +form, a new alert will appear on the :guilabel:`Quality Alerts` dashboard that can be found through +the :menuselection:`Quality --> Quality Control` menu. + +Manage existing quality alerts +============================== + +By default, quality alerts are organized in a kanban board view. The stages of the kanban board are +fully configurable and alerts can be moved from one stage to the next by dragging and dropping or +from within each alert. Additional options are available for viewing alerts, including graph, +calendar, and pivot table views. + +.. tip:: + Filter alerts based on diverse criteria like date assigned or date closed. Alerts can also be + grouped by quality team, root cause, or other parameters found under the :guilabel:`Filters` + button menu. diff --git a/content/applications/inventory_and_mrp/manufacturing/quality_control/quality_alerts/quality-alert-form.png b/content/applications/inventory_and_mrp/manufacturing/quality_control/quality_alerts/quality-alert-form.png new file mode 100644 index 000000000..8befa7f2f Binary files /dev/null and b/content/applications/inventory_and_mrp/manufacturing/quality_control/quality_alerts/quality-alert-form.png differ diff --git a/content/applications/inventory_and_mrp/manufacturing/quality_control/quality_alerts/work-order-tablet-view-menu-button.png b/content/applications/inventory_and_mrp/manufacturing/quality_control/quality_alerts/work-order-tablet-view-menu-button.png new file mode 100644 index 000000000..e31bbd3b7 Binary files /dev/null and b/content/applications/inventory_and_mrp/manufacturing/quality_control/quality_alerts/work-order-tablet-view-menu-button.png differ