This is a long term project, following the recurring question we currently face at the support func & tech
Done in the commit:
1/ Modify the references to discuss/advanced/ to match a newly created folder
specific for email communication (more generic and not specifically linked to the discuss app).
2/ Creation of the new folder under 'Practical Information' in the documentation/user (bottom of the page)
that will handle of the mechanism around emails, including (none exhaustive list):
- email_communication/get_helped.rst > A file that is providing reason why the emails might not be properly sent + contact the support and what to tell them. in order to have the quickest and best answer.
- email_communication/get_started.rst > A small introduction of the content of this section Email communication
- email_communication/advanced/mail_servers.rst > An explanation on how to use an outgoing mail server in Odoo.
- email_communication/advanced/
- ...
task-1925363
A lot of customer are writting ticket with this issue:
When sending a TEST mail marketing from a campaign, they received a
403 error - Access Denied.
It's happening because the res_id is equal 0 and _valid_unsubscribe_token
from mass mailing controller is expecting it to be <> 0.
The res_id is given by the recipient dropdown of the mass mailing campaign
that allows Odoo to match a known record in Odoo.
opw-2202026
