Commit Graph

10 Commits

Author SHA1 Message Date
Baptiste Vergote
871c0ee760
[IMP] mailing: clarification for support question
This is a long term project, following the recurring question we currently face at the support func & tech

Done in the commit:

1/ Modify the references to discuss/advanced/ to match a newly created folder
specific for email communication (more generic and not specifically linked to the discuss app).

2/ Creation of the new folder under 'Practical Information' in the documentation/user (bottom of the page)
that will handle of the mechanism around emails, including (none exhaustive list):

- email_communication/get_helped.rst > A file that is providing reason why the emails might not be properly sent + contact the support and what to tell them. in order to have the quickest and  best answer.

- email_communication/get_started.rst > A small introduction of the content of this section Email communication

- email_communication/advanced/mail_servers.rst > An explanation on how to use an outgoing mail server in Odoo.

- email_communication/advanced/

- ...

task-1925363
2020-09-27 10:51:20 +02:00
KBR
e482f2bd1b
[ADD] helpdesk: documentation about elearning/forum/rating features (#673) 2020-06-11 17:36:10 +02:00
KBR
c71d623ef4
[IMP] discuss: documentation updated (#655)
- monitoring.rst + mentions.rst = get_started.rst;
- mail_twitter.rst = deleted (functionality does not exist since V12)
- tracking.rst = project/tasks/collaborate.rst
2020-06-04 08:45:29 +02:00
KBR
66d58b1e38
[ADD] helpdesk: doc about reports (#661) 2020-05-25 19:03:00 +02:00
KBR
f2689641d5
[IMP] improved screenshots on email_marketing, events, fsm, general, helpdesk, marketing_automation, planning, project, sms_marketing, social_marketing, survey, timesheets + add see also in integrations_and_templates.rst (#677) 2020-05-19 09:12:45 +02:00
KBR
c3760af954
[IMP] helpdesk: add docs (seealso) on receiving_tickets.rst + sla.rst (#663) 2020-05-05 09:23:34 +02:00
KBR
be61cc7bea
[ADD] helpdesk: doc about channels options (#646) 2020-04-28 18:25:07 +02:00
KBR
4a72e718e6
[IMP] helpdesk: update doc 'Get started with Odoo Helpdesk' (#645) 2020-04-28 13:42:56 +02:00
KBR
a7d153408c
[ADD] helpdesk: doc about SLA (#647) 2020-04-28 13:20:05 +02:00
keli brugalli (kbr)
102e437501 [IMP] helpdesk: improvement of toctree 2020-04-09 14:37:49 +02:00