Commit Graph

11 Commits

Author SHA1 Message Date
Baptiste Vergote
3a6366b18f [WIP][IMP] mailing: recurring support questions
This is a long term project, following the recurring question we currently face at the support func & tech

Done in the commit:
1/ Modify the references to discuss/advanced/ to match a newly created folder
specific for email communication (more generic and not specifically linked to the discuss app)
called `email_communication`.

2/ Creation of the new folder under 'Practical Information' in the documentation/user (bottom of the page)
that will handle of the mechanism around emails, including (none exhaustive list)

1/ Modify the references to discuss/advanced/ to match a newly created folder
specific for email communication (more generic and not specifically linked to the discuss app).

2/ Creation of the new folder under 'Practical Information' in the documentation/user (bottom of the page)
that will handle of the mechanism around emails, including (none exhaustive list):

email_communication/get_started.rst > A small introduction of the content of this section Email communication

email_communication/get_helped.rst > A file that is providing reason why the emails might not be properly sent
  + contact the support and what to tell them. In order to have the quickest and best answer.

email_communication/advanced/mail_servers.rst > An explanation on how to use an outgoing mail server in Odoo.
  + how to configure SPF DKIM DMARC for Odoo.
    (Not modified yet, only mv from `discuss` folder)

email_communication/advanced/email_template.rst > Contain informations about email templates
    (Not modified yet, only mv from `discuss` folder)

More to come, in collaboration with GOR, EDV, JQU, ALA

task-1925363
2021-04-27 13:19:37 +02:00
KBR
e1eea953a4
[REM] project: collaborate.rst (#779)
These pages documented very straightforward screens and flows that a
user can easily figure out without the help of dedicated documentation.
Besides, those screens are frequently reworked, thus requiring to
maintain the related pages very closely.

This commit removes such low values pages to reduce the technical debt
and allow focusing on actually useful documentation pages.
2020-10-30 09:20:27 +01:00
KBR
e482f2bd1b
[ADD] helpdesk: documentation about elearning/forum/rating features (#673) 2020-06-11 17:36:10 +02:00
KBR
c71d623ef4
[IMP] discuss: documentation updated (#655)
- monitoring.rst + mentions.rst = get_started.rst;
- mail_twitter.rst = deleted (functionality does not exist since V12)
- tracking.rst = project/tasks/collaborate.rst
2020-06-04 08:45:29 +02:00
KBR
66d58b1e38
[ADD] helpdesk: doc about reports (#661) 2020-05-25 19:03:00 +02:00
KBR
f2689641d5
[IMP] improved screenshots on email_marketing, events, fsm, general, helpdesk, marketing_automation, planning, project, sms_marketing, social_marketing, survey, timesheets + add see also in integrations_and_templates.rst (#677) 2020-05-19 09:12:45 +02:00
KBR
c3760af954
[IMP] helpdesk: add docs (seealso) on receiving_tickets.rst + sla.rst (#663) 2020-05-05 09:23:34 +02:00
KBR
be61cc7bea
[ADD] helpdesk: doc about channels options (#646) 2020-04-28 18:25:07 +02:00
KBR
4a72e718e6
[IMP] helpdesk: update doc 'Get started with Odoo Helpdesk' (#645) 2020-04-28 13:42:56 +02:00
KBR
a7d153408c
[ADD] helpdesk: doc about SLA (#647) 2020-04-28 13:20:05 +02:00
keli brugalli (kbr)
102e437501 [IMP] helpdesk: improvement of toctree 2020-04-09 14:37:49 +02:00