.. |assistance-contact| replace::
   If you need Odoo assistance on this matter, please get in touch with your Odoo Account Manager or
   our `Sales department`_.
.. _Sales department: mailto:sales@odoo.com

=======================
Service Level Agreement
=======================

What is covered by the Enterprise Licence?
==========================================

Databases hosted on Odoo’s Cloud platforms (Saas and Odoo.sh) or On-Premise (Self-Hosting) enjoy the
following service at all times.

The upgrade of:

* standard applications
* Studio customization (as long as the Studio app is still active)
* customizations done by our consulting and developer services *if* they are covered by a
  ‘Maintenance of Customisations’ subscription

The Upgrade Service is limited to your database's technical conversion and adaptation (standard
modules and data) to make it compatible with the targeted version.

What upgrading does NOT cover
=============================

* The cleaning of pre-existing data & configuration while upgrading
* Any new developments and/or upgrades of your own :ref:`custom modules
  <upgrade-faq/custom-modules>`
* `Training <https://www.odoo.com/learn>`_ on the latest version

You can get more information about your Enterprise Licence on our :ref:`Odoo Enterprise Subscription
Agreement <upgrade>` page.

.. note:: |assistance-contact|