==== Tips ==== Tipping is customary in multiple countries. Point of Sale allows tipping in :ref:`shops `, :doc:`bars <../restaurant>`, or :doc:`restaurants <../restaurant>`. .. _configuration: Configuration ============= To allow tipping in your POS, activate the :guilabel:`Tips` feature in :menuselection:`Point of Sale --> Configuration --> Settings`. At the top of the page, select the POS in which you wish to allow **tipping**, scroll down to the :guilabel:`Payment` section and check :guilabel:`Tips`. Once enabled, add a :guilabel:`Tip Product` in the corresponding field, and save. The designated product will be used as a reference on customers' receipts. .. image:: tips/tips-setup.png :alt: enable tips in a POS .. _tip-product: Tip products ------------ **Tip products** can be created on the spot. To do so, enter a product's name in the :ref:`Tip Product ` field and click :guilabel:`Create` or press **enter**. The product is automatically configured to be used as a tip at the payment screen. However, if you wish to be able to select the tip product in a POS session, you must activate the **Available in POS** setting. To do so, click :guilabel:`Create and edit...` to open the product configuration form. Then, go to the :guilabel:`Sales` tab, tick the :guilabel:`Available in POS` checkbox, and click :guilabel:`Save & Close`. .. note:: - When you create a product to use as a tip, leave the **product type** as :guilabel:`Consumable` to avoid unnecessary inventory movements. - You can only select one tip product per POS, but you can choose a different one for each. Tip using an Adyen terminal --------------------------- If you use an :doc:`Adyen <../payment_methods/terminals/adyen>` payment terminal and wish to enable **tips** using the terminal, check :guilabel:`Add tip through payment terminal (Adyen)` below the :ref:`tip settings `. Tip after payment ----------------- If you use a POS system in a bar or a restaurant, you can enable :guilabel:`Add tip after payment (North America specific)`. Doing so generates a bill to print and complete manually by the customer and the waiter. That bill indicates the tip value the customer chooses to give after the payment. .. important:: To use this feature, the selected payment method must have a bank journal attributed. Add tips ======== To add tips to an order, :ref:`access the payment screen ` and click :guilabel:`♥ Tip`. Then, enter the tipping amount, click :guilabel:`Confirm` to validate, and process the payment. .. image:: tips/add-tip.png :alt: tip popup window Alternatively, you can select the :ref:`tip product ` on the POS interface to add it to the cart. When selected, the product is automatically set as a tip, and its default value equals its **Sales Price**. Tip using an Adyen terminal --------------------------- During checkout, select **Adyen** as the payment terminal, and send the payment request to the device by clicking :guilabel:`Send`. The customers are asked to enter the desired tipping amount on the terminal's screen before proceeding to the payment. Tip after payment ----------------- At checkout, select a card payment method and click :guilabel:`Close Tab`. Doing so generates a bill to complete by the customer. .. image:: tips/tipping-bill.png :alt: tipping bill after payment to complete by customers On the following screen, click the percentage (:guilabel:`15%`, :guilabel:`20%`, :guilabel:`25%`), :guilabel:`No Tip`, or enter the tipping amount the customer chose to give. Then, click :guilabel:`Settle` to move to the following order. .. image:: tips/tip-after-payment.png :alt: screen to select a tip amount to collect after payment