=================== SMS Pricing and FAQ =================== What do I need to send SMSs? ============================ SMS Text Messaging is an In-App Purchase (IAP) service that *requires prepaid credits* to work. How many types of SMSs are there? ================================= There are 2 types: GSM7 and UNICODE. **GSM7** is the standard format, with a limit of 160 characters per message, that includes the following characters: .. image:: media/faq1.png :align: center :alt: GSM7 in Odoo SMS Marketing **UNICODE** is the format applied if a special character, that *is not* in the GSM7 list, is used. Limit per SMS: 70 characters. .. note:: For GSM7 SMS the size limit is 160 characters, and for Unicode is 70. *Above these limits, the content is divided into a multi-part message* and the limit of characters is lowered to 153 for GSM7 and to 67 for Unicode. The system will inform you in real-time about the number of SMS your message represents. How much does it cost to send an SMS? ===================================== | The price of an SMS depends on the destination and the length (number of characters) of the message. | To see the **price per country, please consult**: `Odoo SMS - FAQ `_. The number of SMSs a message represents will be always available to you in your database. .. image:: media/faq2.png :align: center :height: 300 :alt: SMS pricing and FAQ Odoo SMS Marketing How do I buy credits? ===================== Go to :menuselection:`Settings --> Buy Credits`. .. image:: media/faq3.png :alt: SMS pricing and FAQ Odoo SMS Marketing Or go to :menuselection:`Settings --> View my Services`. .. image:: media/faq4.png :alt: SMS pricing and FAQ Odoo SMS Marketing .. tip:: If you are on Odoo Online (SAAS) and have the Enterprise version, you benefit from free trial credits to test the feature. More common questions ===================== #. **Is there an expiration time for my credits?** No, credits do not expire. #. **Can I send an SMS to a phone number (which is not a mobile phone) because I see the icon in front of the field “phone”?** Only if that phone number supports SMS (e.g. SIP phones). #. **Do I receive an invoice to buy my credits?** Yes. #. **Can the recipient answer to me?** No, it is not possible to reply to the SMS. #. **What happens if I send multiple SMS but I do not have enough credits to send them all?** The whole transaction is counted as a single one, so no SMS will be sent until you have enough credits to send them all. #. **Do I have a history of the sent SMSs?** Yes, the SMS is logged as a note under the chatter of the corresponding record, and a complete history of the SMSs sent is available on :doc:`Developer mode <../../general/developer_mode/activate>` under :menuselection:`Technical --> SMS`. #. **Can I send as many SMSs I want at once?** Yes, if you have enough credits. #. **If I have a number that does not exist in the list of recipients, will I lose credits?** Not if the phone number is in the wrong format (e.g. too many digits). Otherwise, if the SMS is sent to the wrong person or to a fake number, the credit will be lost. #. **What happens if I send my SMS to a paying number (e.g.: a contest to win a ticket for a festival)?** The SMS will not be delivered to that kind of number, so you won’t be charged. #. **Can I identify the numbers that do not exist when I send several SMSs?** Only the ones that have an invalid format. #. **How does the GDPR regulation affect this service?** Please find our `Privacy Policy here `__. #. **Can I use my own SMS provider?** Yes, but it is not possible out of the box. Our experts can help you customize your database to make it happen. Please, check our success packs `here `_.