# SOME DESCRIPTIVE TITLE. # Copyright (C) Odoo S.A. # This file is distributed under the same license as the Odoo package. # FIRST AUTHOR , YEAR. # # Translators: # Jeffery CHEN Fan , 2021 # Felix Yuen , 2021 # snow wang <147156565@qq.com>, 2021 # as co02 , 2021 # Martin Trigaux, 2021 # liAnGjiA , 2021 # 稀饭~~ , 2021 # Datasource International , 2021 # Mandy Choy , 2021 # #, fuzzy msgid "" msgstr "" "Project-Id-Version: Odoo 14.0\n" "Report-Msgid-Bugs-To: \n" "POT-Creation-Date: 2021-05-18 07:12+0200\n" "PO-Revision-Date: 2021-05-18 05:18+0000\n" "Last-Translator: Mandy Choy , 2021\n" "Language-Team: Chinese (China) (https://www.transifex.com/odoo/teams/41243/zh_CN/)\n" "MIME-Version: 1.0\n" "Content-Type: text/plain; charset=UTF-8\n" "Content-Transfer-Encoding: 8bit\n" "Language: zh_CN\n" "Plural-Forms: nplurals=1; plural=0;\n" #: ../../content/applications/services.rst:3 ../../content/services.rst:3 msgid "Services" msgstr "服务" #: ../../content/applications/services/fsm.rst:4 msgid "Field Service" msgstr "现场服务" #: ../../content/applications/services/fsm/helpdesk.rst:3 #: ../../content/applications/services/helpdesk.rst:4 msgid "Helpdesk" msgstr "服务台" #: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:3 msgid "Plan onsite interventions from helpdesk tickets" msgstr "" #: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:4 msgid "" "The integration with the Helpdesk app lets your helpdesk team manage " "intervention requests directly. Planning field service tasks from tickets " "speeds up your processes." msgstr "" #: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:8 msgid "Configure the helpdesk team" msgstr "" #: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:9 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select" " a team and enable *Onsite Interventions*." msgstr "" #: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:16 msgid "" "The helpdesk tickets of the team now display the *Plan Intervention* button." " Click on it to create a new task under your field service project." msgstr "" #: ../../content/applications/services/fsm/sales.rst:3 msgid "Sales" msgstr "销售" #: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:3 msgid "Create onsite interventions from sales orders" msgstr "" #: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:4 msgid "" "Allowing your sales team to open onsite interventions creates a seamless " "experience for your customers. They can receive a quotation they first have " "to approve before the work even starts." msgstr "" #: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:8 msgid "Configure a product" msgstr "配置产品" #: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:9 msgid "" "Go to :menuselection:`Field Service --> Configuration --> Products` and " "create or edit a product." msgstr "" #: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:11 msgid "" "Under the *General Information* tab, select *Service* as *Product Type*." msgstr "" #: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:13 msgid "" "Under the *Sales* tab, select *Timesheets on tasks* as *Service Invoicing " "Policy*." msgstr "" #: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:15 msgid "Select *Create a task in an existing project* as *Service Tracking*." msgstr "" #: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:17 msgid "Select your *Project*." msgstr "" #: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:19 msgid "" "If you use them, select your *Worksheet Template* and then click on *Save*." msgstr "" #: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:25 msgid "" "From the *Sales* app, create a quotation with the product and confirm it. A " "task is automatically set up under your Field Service project. It is " "directly accessible from the sales order." msgstr "" #: ../../content/applications/services/helpdesk/advanced.rst:3 msgid "Advanced" msgstr "高级" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3 msgid "After Sales Features" msgstr "售后功能" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5 msgid "" "As your business grows, having the right tool to support your helpdesk team " "on recording, tracking and managing issues raised easy and efficiently, is " "key. Odoo’s Helpdesk application allows you to generate credit notes, manage" " returns, products, repairs, grant coupons, and even plan onsite " "interventions from a ticket’s page." msgstr "" "随着业务的增长，拥有合适的工具来支持您的服务团队更轻松，更有效地记录，跟踪和管理所引发的问题是关键。 " "Odoo的服务台应用程序使您可以从票证页面生成贷方通知单，管理退货，产品，维修，赠券，甚至计划现场服务。" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:11 msgid "Set up the after sales services" msgstr "设置售后服务" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:13 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and " "enable the after sales options: *Refunds, Returns, Coupons, Repairs and " "Onsite Interventions*." msgstr "" "转至菜单 :menuselection:`服务台 --> 设置 --> 服务台团队` 并启用售后选项: *退款，退货，优惠券，维修和现场服务* 。" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20 msgid "Generate credit notes from tickets" msgstr "从服务单生成贷项凭单" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:22 msgid "" "You can use a credit note to refund a customer or adjust the amount due. For" " that, simply go to your ticket page, click on *Refund* and select the " "corresponding *Invoice*. Clicking on *Reverse* generates a credit note, and " "you can *Post* it while still being in the *Helpdesk* app." msgstr "" "您可以使用贷方通知单来退还客户或调整应付金额。 为此，只需转到票证页面，单击 *退款*并选择相应的 *发票* 。 单击 *撤销* " "会生成一个贷方通知单，您可以在仍处于 *服务台* 应用程序中的情况下 *发布* 该贷方通知单。" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:30 msgid "Allow product returns from tickets" msgstr "允许通过工单进行退货" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:32 msgid "" "The process of a product return from your customer back to your warehouse is" " taken into action when, at the ticket page, you choose the option *Return*." msgstr "当您在票证页面上选择 *退货* 选项时，将执行客户到仓库的产品退货过程。" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:39 msgid "Grant coupons from tickets" msgstr "从服务单发放优惠券" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:41 msgid "" "First, be sure to have your *Coupon Program* planned in the *Sales* or " "*Website* application. Then, in *Helpdesk*, open your ticket, click on " "*Coupon*, and choose the respective one." msgstr "" "首先，请确保在 *销售* 或 *网站* 应用程序中计划了 *优惠券计划* 。 然后，在 *服务台* 中，打开您的票证，单击 *优惠券* " "，然后选择相应的票证。" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:48 msgid "Repairs from tickets" msgstr "从服务单处理维修事宜" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:50 msgid "" "Clicking on *Repair* option, on your ticket page, a new repair order form is" " shown. Fill in the information as needed and choose the next step." msgstr "单击故障单上的 *维修* 选项，将显示一个新的维修订单表格。 根据需要填写信息，然后选择下一步。" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:57 msgid "Plan onsite interventions from tickets" msgstr "从服务单计划现场干预" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:59 msgid "" "At the ticket's page click on *Plan Intervention*, and set up your onsite " "intervention exactly the same way as if you were on the *Field Service* " "application." msgstr "在票务页面上，单击 *计划干预* ，然后与使用 *现场服务* 应用程序相同的方式设置现场服务。" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67 msgid "" "`Coupons `_" msgstr "" "`优惠券 `_" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3 msgid "Allow Customers to Close their Tickets" msgstr "允许客户关闭工单" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5 msgid "" "Allowing customers to close their tickets gives them autonomy and minimize " "misunderstandings about when an issue is considered solved, or not. It makes" " communication and actions more efficient." msgstr "允许客户关闭服务单让客户有了自主性，尽可能避免对是否已解决问题的误解。让交流和行动更有效率。" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:9 msgid "Configure the feature" msgstr "配置功能" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:11 msgid "" "To configure the feature go to :menuselection:`Helpdesk --> Settings --> " "Helpdesk Teams --> Edit` and enable *Ticket closing*." msgstr "如要配置此项功能，前往 :menuselection:`服务台 --> 设置 --> 服务台团队 --> 编辑`并启用 *关闭服务单* 。" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:18 msgid "" "In order to designate to which stage the ticket migrates to once it is " "closed, go to :menuselection:`Helpdesk --> Overview --> Tickets`." msgstr "为了指定票证在关闭后迁移到哪个阶段，请转到 :menuselection:`服务台 --> 概述 --> 工单`。" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:25 msgid "" "You can either create a new Kanban stage or work with an existing one. For " "both scenarios, go to :menuselection:`Helpdesk --> Settings --> Edit Stage` " "and enable *Closing Stage*." msgstr "" "您可以创建新的看板阶段，也可以使用现有的看板阶段。 对于这两种情况，请转到：:menuselection:`服务台 --> 设定 --> 编辑阶段` " "并启用 *结束阶段* 。" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:32 msgid "" "If a closing stage is not specified, by default, the ticket is moved to the " "last stage; contrarily, if you have more than one stage set as closing, the " "ticket is put in the first one." msgstr "如果未指定关闭阶段，则在默认情况下，工单将移至最后一个阶段； 相反，如果您将多个阶段设置为关闭阶段，则该票证将放入第一个阶段。" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:36 msgid "The Costumer Portal" msgstr "客户门户" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:38 msgid "" "Now, once the user logs into his Portal, the option *Close this ticket* is " "available." msgstr "现在，一旦用户登录到他的门户， *关闭此工单* 选项将可用。" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:45 msgid "Get reports on tickets closed by costumers" msgstr "获取关于客户所关闭服务单的报告" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:47 msgid "" "To do an analysis of the tickets that have been closed by costumers go to " ":menuselection:`Helpdesk --> Reporting --> Tickets --> Filters --> Add " "Custom filter --> Closed by partner --> Applied`." msgstr "" "要分析客户已关闭的工单，请转到 :menuselection:`服务台 --> 报告 --> 工单 --> 过滤器 --> 添加自定义过滤器 " "-->被合作伙伴关闭 --> 已应用`。" #: ../../content/applications/services/helpdesk/overview.rst:3 #: ../../content/applications/services/timesheets/overview.rst:3 msgid "Overview" msgstr "概述" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3 msgid "Forum and eLearning" msgstr "论坛和线上学习" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6 msgid "Forum" msgstr "论坛" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8 msgid "" "To go above and beyond email, live chat, web forms, and phone lines, offer " "your customers a support forum. This way, customers might become more " "attached to your company as they would be investing time to get into details" " of your business. You also encourage the exchange of experiences and " "knowledge, supporting the feeling of belonging to a community (your " "community!)." msgstr "" "要超越电子邮件，实时聊天，网络表单和电话，请为您的客户提供一个支持论坛。 这样，客户可能会花更多的时间来了解您的业务细节，从而对您的公司更加依赖。 " "还鼓励交流经验和知识，支持社区（对您的社区！）产生归属感。" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14 #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52 #: ../../content/applications/services/helpdesk/overview/ratings.rst:10 #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:11 msgid "Set up" msgstr "设置" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and " "enable *Help Center*." msgstr "转到 :menuselection:服务台 --> 设置 --> 服务台团队` 并启用 *帮助中心* 。" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23 msgid "" "Create, or edit a forum by clicking on the external link. Among the editing " "options, choose if you would like the *Forum Mode* to be *Questions*: only " "one answer is allowed per question or *Discussions*: multiple answers are " "allowed per question." msgstr "" "通过单击外部链接来创建或编辑论坛。 在编辑选项中，选择是否要将 *论坛模式* 设置为 *问题* ：每个问题仅允许一个答案，或者 *讨论* " "：每个问题允许多个答案。" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31 msgid "" "From now on, logged in users can start their discussions. To keep track of " "posts, go to :menuselection:`Website --> Forum --> Posts`." msgstr "从现在开始，已登录的用户可以开始他们的讨论。 如要跟踪帖子，请访问：:menuselection:`网站 --> 论坛 --> 帖子`。" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38 msgid "" "Turn tickets into forum posts by simply clicking on *Share on the Forum* on " "the ticket's page." msgstr "只需单击工单页面上的 *在论坛上共享* ，即可将工单转换为论坛帖子。" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45 msgid "eLearning" msgstr "线上学习" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47 msgid "" "In addition to a forum, offer online courses. When doing so, you link your " "customers and users’ needs and questions to useful content, helping to boost" " efficiency as they can also find their answers there." msgstr "除论坛外，还提供在线课程。 这样做时，您可以将客户和用户的需求和问题链接到相应的内容，从而帮助他们提高效率，因为他们也可以在那里找到答案。" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and " "enable *eLearning*." msgstr "转到 :menuselection:`服务台 --> 设置--> 服务台 团队，并启用 *线上学习* 。" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61 msgid "" "Once the structure and content of your course are ready, *Publish* it by " "clicking on *Unpublished*." msgstr "课程的结构和内容准备就绪后，通过单击 *未发布* *发布* 它。" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67 msgid "" "To keep track of your course statistics, go to *eLearning* and *View " "Course*." msgstr "要跟踪您的课程统计信息，请转至 *线上学习* 和 *查看课程* 。" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73 msgid "Todo" msgstr "待办" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73 msgid "" "DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE " "AVAILABLE!" msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:3 msgid "Getting Started" msgstr "入门" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:5 msgid "" "Helpdesk teams provide your customers with support to queries or errors they" " might encounter while using your product/service. Therefore, a successful " "scheme where you can organize multiple teams with their customized pipeline," " visibilities settings, and ticket traceability is essential." msgstr "" "服务台团队为您的客户提供在使用产品/服务时可能遇到的查询或错误的支持。 " "因此，成功的体制至关重要，在此计划中，您可以组织多个团队使用其自定义管道，可视性设定和票证可追溯性。" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:10 msgid "Set up teams" msgstr "建立团队" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:12 msgid "" "To modify or create teams, go to :menuselection:`Helpdesk --> Configuration " "--> Helpdesk Teams`." msgstr "要修改或创建团队，请转到： :menuselection:`服务台 --> 设置 --> 服务台团队`。" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:14 msgid "" "Setting up multiple teams allows you to group tickets by your channels " "(example: BE/US), or by your support services' types (example: IT, " "accounting, admin, etc.)." msgstr "设置多个团队可以使您按频道（例如：BE / US）或支持服务的类型（例如：IT，会计，管理员等）对支持请求工单进行分类。" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:21 msgid "Team’s productivity and visibility" msgstr "团队的工作效率和可见性" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:23 msgid "" "Teams can have individual *Assignment Methods* to ensure that tickets get " "redirected to the right person:" msgstr "团队可以使用单独的 *分配方法* 以确保将工单重定向到合适的人：" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:26 msgid "" "*Manually*: tickets are manually assigned, allowing employees to manage " "their own workload and target tickets they are experts at;" msgstr "*手动*：工单是手动分配的，使员工可以管理自己的工作量并处理他们擅长的工单；" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:28 msgid "" "*Random*: tickets are randomly assigned and everyone gets the same amount. " "This method ensures that all tickets are handled as the assignment happens " "automatically;" msgstr "*随机*：工单是随机分配的，每个人都得到相同的数量。 此方法可确保在分配自动进行时处理所有工单；" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:30 msgid "" "*Balanced*: tickets are assigned to the person with the least amount of " "tickets so that everyone fairly gets the same amount. Thereby, you ensure " "that all tickets get to be taken care of." msgstr "*平衡* ：工单分配给工作量最少的人，以便每个人都公平地获得相同的工作。 因此，您可以确保所有工单都得到妥善处理。" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:40 msgid "" "For the *Random* and *Balanced* assignment methods, you can set the *Team " "Members* among whom tickets are assigned. Leave the field empty to include " "all employees (with the proper access rights)." msgstr "对于 *随机* 和 *平衡* 分配方法，可以设置分配工单的 *团队成员* 。 将字段保留为空以包括所有员工（具有适当的访问权限）。" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:43 msgid "" "The *Team Visibility* feature allows you to specify who can see and access " "the team’s tickets. Therefore, ticket’s with sensible information are only " "seen by the right people. Leave the field empty to include all employees " "(with the proper access rights)." msgstr "" "通过 *团队可见性* 功能，让您可以指定哪些人可以查看和访问团队的工单。 因此，只有被挑选的人才能看到被挑选工单的信息。 " "将字段保留为空以包括所有员工（具有适当的访问权限）。" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:46 msgid "Set up stages and share it among teams" msgstr "设置阶段并在团队之间共享" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:48 msgid "" "To set up stages, go to :menuselection:`Helpdesk --> Configuration --> " "Stages`. Then, create and/or edit stages as you need and set specific teams " "to use certain stages under *Team*." msgstr "" "要设置阶段，请转到 :menuselection:`服务台 --> 设置 --> 阶段`。根据需要创建和/或编辑阶段，并设置特定的团队以使用 *团队* " "下的某些阶段。" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:55 msgid "" "Stages can be shared between one or multiple teams, allowing you to adapt " "the pipeline to your individual needs. They also apply a visibility and " "access rule, as other teams are not able to see or use the stage." msgstr "阶段可以在一个或多个团队之间共享，从而使管道可以适应您的个人需求。 他们还应用了可见性和访问规则，因为其他团队无法看到或使用阶段。" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:64 msgid ":doc:`/applications/general/odoo_basics/users`" msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst:3 msgid "Ratings" msgstr "评级" #: ../../content/applications/services/helpdesk/overview/ratings.rst:5 msgid "" "Allow customers to rate their experience with your helpdesk teams to " "strengthen your credibility and gain their trust. Reviews can also influence" " a customer’s decision and open space for feedback that can help you improve" " the quality of your services." msgstr "让客户对您在服务台团队的服务经验进行评分，以增强您的信誉并赢得他们的信任。 评论还会影响客户的决定和反馈，以帮助您提高服务的质量。" #: ../../content/applications/services/helpdesk/overview/ratings.rst:12 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and " "enable *Ratings on tickets*. The feature automatically adds a default email " "template on the non-folded *closing stage(s)* of that team." msgstr "" "转到 :menuselection:`服务台 --> 设置 --> 服务台团队` 并启用 *工单评级*。 该功能会自动在该团队的非折叠 *结束阶段* " "添加默认电子邮件模板。" #: ../../content/applications/services/helpdesk/overview/ratings.rst:21 msgid "" "To edit the email template and the stage(s) set as the closing ones, go to " "the Kanban view of your helpdesk team and click on *Settings*, then on *Edit" " Stage*." msgstr "要编辑电子邮件模板并将阶段设置为结束阶段，请转到服务台团队的看板视图，然后单击 *设置* ，然后单击 *编辑阶段* 。" #: ../../content/applications/services/helpdesk/overview/ratings.rst:28 msgid "" "Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, " "an email is sent to the customer." msgstr "现在，一旦工单到达指定为 *关闭阶段* 的阶段，就会向客户发送电子邮件。" #: ../../content/applications/services/helpdesk/overview/ratings.rst:35 msgid "" "Ratings can be seen on the chatter of each ticket, under the *See Customer " "Satisfaction* link on the main dashboard, and through *Reporting*." msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst:39 msgid "Ratings visible on the customer portal" msgstr "评级在客户门户上可见" #: ../../content/applications/services/helpdesk/overview/ratings.rst:41 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and " "enable *Display Rating on Customer Portal*. Now, by clicking on the helpdesk" " team’s name on their ticket, customers can see its ratings." msgstr "" "转到 :menuselection:`服务台 --> 设置 --> 服务台团队` 然后启用 *在客户门户网站上显示评级* 。 " "现在，通过在工单上单击服务台团队的名称，客户可以看到其评级。" #: ../../content/applications/services/helpdesk/overview/ratings.rst:51 #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88 #: ../../content/applications/services/helpdesk/overview/sla.rst:47 msgid ":doc:`../advanced/close_tickets`" msgstr ":doc:`../advanced/close_tickets`" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3 msgid "Start Receiving Tickets" msgstr "开始接受工单" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5 msgid "" "Offering a variety of channels from where your customers can contact you " "grants them flexibility and the right to choose the best one for themselves." " And, in order to make sure inquiries across all channels get addressed, it " "is essential to have a solution where all interactions come in one place." msgstr "" "客户可以通过多种渠道与您联系，这赋予了他们灵活性，并有权为自己选择最佳渠道。 " "而且，为了确保能够解决所有渠道的查询，必须提供一种解决方案，使所有查询都集中在一个地方。" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11 msgid "Channels options to submit tickets" msgstr "提交工单的渠道选项" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, and " "enable the following features as you want them to be available to your " "users." msgstr "转到 :menuselection:`服务台 --> 设置 --> 服务台团队` ，然后启用以下功能，以使用户可以使用它们。" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21 msgid "Email Alias" msgstr "电子邮件别名" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:24 msgid "" "Let your customers submit tickets by sending an email to your support email " "address. The subject line of the email becomes the title of the ticket and " "the content is shown in the Chatter." msgstr "让您的客户发送支持请求到您的客户支持电邮地址。 电子邮件的主题行成为支持请求的标题，其内容显示在沟通栏中。" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26 msgid "" "Select *Configure domain name* to be redirected to *Settings* and, from " "there, enable *External Email Servers* to determine or change your *Alias " "Domain*." msgstr "选择 *配置域名* 以重定向到 *设定* ，然后从此处启用 *外部电邮服务器* ，以确定或更改您的 *别名域* 。" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:35 msgid "" "Using your own email server is required to send and receive emails in Odoo " "Community and Enterprise. Online users benefit from a ready-to-use email " "server." msgstr "需要使用您自己的电子邮件服务器在Odoo 社区版和企业版中发送和接收电子邮件。 在线用户受益于现成的电子邮件服务器。" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:39 msgid "Website Form" msgstr "网站页面" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:41 msgid "" "Allow your customers to submit a ticket by filling in a form through your " "website." msgstr "通过您的网站填写表格，允许您的客户提交工单。" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:42 msgid "" "Once the feature is activated, get redirected to your website by clicking on" " *Go to Website*." msgstr "激活该功能后，通过单击 *转到网站* 将其重定向到您的网站。" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:49 msgid "" "From the website page customize the form as you like. Then, publish it by " "clicking on *Unpublished*." msgstr "在网站页面上根据需要自定义表单。 然后，通过单击 *未发布* 进行发布。" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56 msgid "Live Chat" msgstr "在线客服" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:59 msgid "" "Through live interactions with your website visitors, helpdesk tickets can " "be instantly created and redirected to the right person." msgstr "通过与您的网站访问者的实时互动，可以立即创建服务台工单并将其重定向到合适的人。" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:61 msgid "" "Click on your helpdesk team's name - for the example below: *Customer Care* " "- and :doc:`set up your channel " "`." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:68 msgid "" "Now, your operators can create tickets by using the :doc:`command " "` */helpdesk " "(subject_of_ticket)*." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:72 msgid "Prioritize tickets" msgstr "确定优先级工单" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:74 msgid "" "Use the stars to prioritize your tickets. The most urgent ones appear at the" " top of your list on the Kanban view." msgstr "使用星星图标安排工单的优先级别。 最紧急的工单将出现在看板视图中列表的顶部。" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:77 msgid "1 star = *Low priority*" msgstr "1星= *低优先级*" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:78 msgid "2 stars = *High priority*" msgstr "2星= *高优先级*" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:79 msgid "3 stars = *Urgent*" msgstr "3星= *紧急*" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:87 #: ../../content/applications/services/helpdesk/overview/reports.rst:60 msgid ":doc:`sla`" msgstr ":doc:`sla`" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:89 msgid ":doc:`/applications/productivity/discuss/advanced/email_servers`" msgstr ":doc:`/applications/productivity/discuss/advanced/email_servers`" #: ../../content/applications/services/helpdesk/overview/reports.rst:3 msgid "Reports for a Better Support" msgstr "报告以获得更好的支持" #: ../../content/applications/services/helpdesk/overview/reports.rst:5 msgid "" "An efficient customer service solution should have a built-in reporting " "option. Reports allow you to track trends, identify areas for improvement, " "manage employees’ workloads and, most importantly, meet your customer’s " "expectations." msgstr "" "高效的客户服务解决方案应具有内置的报告选项。 通过报告，您可以跟踪趋势，确定需要改进的地方，管理员工的工作量，最重要的是可以满足客户的期望。" #: ../../content/applications/services/helpdesk/overview/reports.rst:10 msgid "Cases" msgstr "案例" #: ../../content/applications/services/helpdesk/overview/reports.rst:12 msgid "Some examples of the reports Odoo Helpdesk can generate include:" msgstr "Odoo服务台可以生成的报告示例包括：" #: ../../content/applications/services/helpdesk/overview/reports.rst:14 msgid "The number of tickets *grouped by* team and ticket type." msgstr "工单数量 *按* 团队和工单类型分组。" #: ../../content/applications/services/helpdesk/overview/reports.rst:17 msgid "" "In this manner, you are able to evaluate which ticket types have been the " "most frequent ones, plus the workload of your teams." msgstr "通过这种方式，您可以评估哪些支持请求类型是最常见的工单类型，以及团队的工作量。" #: ../../content/applications/services/helpdesk/overview/reports.rst:19 msgid "" "Apply *Time Ranges* if you would like to make comparisons to a *Previous " "Period* or a *Previous Year*." msgstr "如果您想与 *上一时期* 或 *上一年* 进行比较，则应用 *时间范围* 。" #: ../../content/applications/services/helpdesk/overview/reports.rst:25 msgid "The number of tickets closed per day, per team." msgstr "每个团队每天关闭的票数。" #: ../../content/applications/services/helpdesk/overview/reports.rst:27 msgid "" "Get an overview of how many requests each team is closing per day in order " "to measure their performance. Identify productivity levels to understand how" " many requests they are able to handle." msgstr "概述每个团队每天要处理多少请求以衡量其绩效。 确定生产效率级别，以了解他们能够处理多少个请求。" #: ../../content/applications/services/helpdesk/overview/reports.rst:35 msgid "" "Filter it by *Assignee* to see Key Performance Indicators (KPI) per agent." msgstr "通过 *让受人* 对其进行过滤，以查看每个代理人的关键绩效指标（KPI）。" #: ../../content/applications/services/helpdesk/overview/reports.rst:37 msgid "" "The number of hours tickets are taking to be solved, grouped by team and " "ticket type." msgstr "解决工单的工时数（按团队和工单类型分组）。" #: ../../content/applications/services/helpdesk/overview/reports.rst:39 msgid "" "Check if your expectations are met by *measuring* the *Time to close " "(hours)*. Your customers not only expect fast responses but they also want " "their issues to be handled quickly." msgstr "通过 *测量* *关闭工单时间（小时）* 检查您的期望是否得到满足。 您的客户不仅期望快速响应，而且希望快速处理他们的问题。" #: ../../content/applications/services/helpdesk/overview/reports.rst:48 msgid "Save filters" msgstr "保存过滤器" #: ../../content/applications/services/helpdesk/overview/reports.rst:50 msgid "" "Save the filters you use the most and avoid having to reconstruct them every" " time they are needed. To do so, set the groups, filters, and measures " "needed. Then, go to *Favorites*." msgstr "保存最常用的过滤器，避免每次需要时都对其进行重构。 为此，设置所需的组，过滤器和度量。 然后，转到 *收藏夹* 。" #: ../../content/applications/services/helpdesk/overview/reports.rst:59 msgid ":doc:`receiving_tickets`" msgstr ":doc:`receiving_tickets`" #: ../../content/applications/services/helpdesk/overview/sla.rst:3 msgid "Service Level Agreements (SLA)" msgstr "服务级别协议（SLA）" #: ../../content/applications/services/helpdesk/overview/sla.rst:5 msgid "" "Service Level Agreements (SLA) are commitments you make with your customers " "to outline how a service is delivered. It bolsters trust between you and " "your customers as it makes clear what needs to be done, to what standard, " "and when." msgstr "服务级别协议（SLA）是您对客户做出的概述服务交付方式的承诺。 它说明了需要完成的工作，达到的标准和时间，从而增强了您与客户之间的信任。" #: ../../content/applications/services/helpdesk/overview/sla.rst:10 msgid "Create your policies" msgstr "建立您的政策" #: ../../content/applications/services/helpdesk/overview/sla.rst:13 msgid "" "First, enable the feature on the settings of the team you would like " "policies to be applied, going to :menuselection:`Helpdesk --> Configuration " "--> Helpdesk Teams`." msgstr "首先，在您希望应用政策的团队的设置上启用该功能，进入 :menuselection:`服务台 --> 设置 --> 服务台团队`。" #: ../../content/applications/services/helpdesk/overview/sla.rst:15 msgid "" "Create your policies through the team’s settings page or go to " ":menuselection:`Helpdesk --> Configuration --> SLA Policies`." msgstr "通过小组的设置页面创建政策，或转到 :menuselection:`服务台 --> 设置 --> 服务级别协议政策`。" #: ../../content/applications/services/helpdesk/overview/sla.rst:23 msgid "" "Choose to which **Team** the policy is relevant and the **Minimum Priority**" " a ticket needs to have for the policy to be applied." msgstr "选择与该政策相关的 **团队**，以及要应用该政策所需的 **最低优先级** 。" #: ../../content/applications/services/helpdesk/overview/sla.rst:27 msgid "" "**Target** is the stage a ticket needs to reach within the period defined to" " satisfy the SLA. The period is based on the ticket’s creation date, and a " "deadline is set on the ticket’s form once it matches an SLA policy rule. If " "a ticket has more than one policy applied to it, the closest deadline of all" " SLAs is the one considered." msgstr "" "**目标** 是工单在定义的满足服务级别协议的期限内需要达到的阶段。 " "该期限基于工单的创建日期，并且一旦工单符合服务级别协议政策规则，便会在工单表单上设置截止日期。 " "如果工单应用了一项以上的政策，则所有服务级别协议接近的最后期限为所考虑的期限。" #: ../../content/applications/services/helpdesk/overview/sla.rst:29 msgid "" "When a ticket has satisfied an SLA policy, the SLA tag appears in green and " "the deadline field is not shown anymore." msgstr "当工单满足服务级别协议策略时，SLA标签将显示为绿色，并且截止日期字段不再显示。" #: ../../content/applications/services/helpdesk/overview/sla.rst:37 msgid "SLA Analysis" msgstr "分析服务级别协议" #: ../../content/applications/services/helpdesk/overview/sla.rst:39 msgid "" "Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply" " *Filters* and *Group by* to identify tickets that should be prioritized and" " keep track of upcoming deadlines." msgstr "" "转到 :menuselection:`服务台 --> 报告 --> 服务级别协议状态分析` 。 应用 *过滤器* 和 *分组依据* " "来确定应优先处理的票证，并跟踪即将到来的截止日期。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice.rst:3 msgid "Timesheet and Invoice" msgstr "工时单和发票" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:3 msgid "Invoice Time Spent on Tickets (Prepaid Support Services)" msgstr "工单所用的发票时间 (预付支持服务)" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:5 msgid "" "Have the option to work with prepaid support services, meaning that a sales " "order and a corresponding invoice are issued and, once the service is done, " "you can deduct the time spent. Odoo allows it to happen because the " "applications are fully integrated, resulting in faster responses to your " "customer needs." msgstr "" "可以选择使用预付费支持服务，这意味着将发出销售订单和相应的发票，一旦完成服务，您就可以扣除所花费的时间。 " "Odoo允许发生这种情况，因为应用程序已完全集成，从而可以更快地响应客户需求。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:14 msgid "Step 1: Set up a helpdesk team" msgstr "步骤1：建立服务台团队" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:17 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, create" " or edit an existing team, and enable *Timesheet on Ticket* and *Time " "Reinvoicing*." msgstr "" "转到 :menuselection:`服务台 --> 设置 --> 服务台团队` ，创建或编辑现有团队，并启用 *工时单上的工单* 和 *重新开票”。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:20 msgid "" "Select or create a project under *Timesheet on Ticket*. The selected/created" " is the one at which employees timesheet on by default. However, it can be " "ultimately modified on each ticket." msgstr "在 *工单时间表* 下选择或创建一个项目。 选定/创建的是默认情况下员工时间表所在的那个。 但是，最终可以在每个票证上对其进行修改。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:28 msgid "Step 2: Set up a service" msgstr "步骤2：设定服务" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:31 msgid "" "Go to :menuselection:`Sales --> Configuration --> Settings` and enable " "*Units of Measure* to optionally be able to choose *hours* (for example) as " "the unit of measure of your service." msgstr "" "转到 :menuselection:`销售 --> 设置 --> 设定` 并启用 *计量单位* 能够选择 *小时* （例如）作为服务的计量单位。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:33 msgid "" "Then, go to :menuselection:`Sales --> Products --> Products`, create or edit" " an existing one, and set its *Product Type* as *Service*." msgstr "" "然后，转到 :menuselection:` 销售 --> 产品 --> 产品`，创建或编辑现有产品，并将其 *产品类型* 设置为 *服务*。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:40 msgid "" "Now, select the invoicing management you would like to have under the " "*Sales* tab. We recommend the following configuration:" msgstr "现在， 可在 *销售* 标签下选择您想要的发票管理。 我们建议以下配置：" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:47 msgid "" "This configuration ensures that the customer is invoiced by the number of " "hours predicted in the sales order, meaning that less or extra hours " "recorded are not taken into account. It also ensures that every time a sales" " order is confirmed, a new task is created under the right project, " "automating the process." msgstr "" "此配置可确保根据销售订单中预测的小时数向客户开具发票，这意味着不会考虑较少或额外的小时数。 " "它还确保每次确认销售订单时，都会在正确的项目下创建新任务，从而使流程自动化。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:53 msgid "" "We recommend setting up a specific project, as it was done for this flow " "example. The important thing to remember is that the sales order item needs " "to be set on the corresponding project or task, in order to reinvoice the " "time spent on a ticket." msgstr "" "我们建议设置一个特定的项目，就像在此流程示例中所做的那样。 要记住的是，为了重新开票所花费的时间，需要在相应的项目或任务上设置销售订单项目。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:58 msgid "Prevision an invoice and record time" msgstr "预定义发票并记录时间" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:61 msgid "Step 1: Place an order" msgstr "步骤1：下订单" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:63 msgid "" "Go to :menuselection:`Sales --> Orders --> Orders` and create one for the " "helpdesk service product you have previously set up, with the customer who " "needs the ticket to be opened. Set the number of hours needed to assist the " "customer and *Confirm* the order." msgstr "" "转到 :menuselection:`销售 --> 订单 --> 订单` 并为您之前设置的服务台创建一个服务产品，并与需要打开故障单的客户一起使用。 " "设置帮助客户并 *确认* 订单所需的小时数。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:72 msgid "Step 2: Invoice the customer" msgstr "步骤2：为客户开具发票" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:74 msgid "In *Sales*, select the respective sales order to *Create Invoice*." msgstr "在 *销售* 中，选择相应的销售订单以 *创建发票* 。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:82 msgid "Step 3: Link the task to the ticket" msgstr "步骤3：将任务链接到支持请求工单" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:84 msgid "" "Now, in *Helpdesk*, create or edit the respective ticket and link it to the " "task created by the confirmation of the sales order." msgstr "现在，在 *服务台* 中，创建或编辑相应的票证，并将其链接到通过确认销售订单创建的任务。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:92 msgid "Step 4: Record the time spent" msgstr "步骤4：记录所花费的时间" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:94 msgid "" "Still on the respective helpdesk ticket, record the hours performed under " "the *Timesheets* tab." msgstr "仍在相应的服务台工单上，记录 *工时单* 选项卡下执行的小时数。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:100 msgid "" "Note that the hours recorded on the ticket form are shown on the *Delivered*" " column in the sales order." msgstr "请注意，工单上记录的小时数显示在销售订单的 *已交付* 列中。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:108 msgid "" "Hours recorded on the ticket are automatically shown in *Timesheets* and on " "the dedicated task." msgstr "工单上记录的小时数会自动显示在 *工时单* 和专用任务中。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:111 msgid ":doc:`reinvoice_from_project`" msgstr ":doc:`reinvoice_from_project`" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:112 msgid "" ":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:3 msgid "Invoice Time Spent on Tickets (Postpaid Support Services)" msgstr "工单花费的发票时间（后付费支持服务）" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:5 msgid "" "Directly pull the billable time you have tracked on your helpdesk tickets " "into sales orders and invoices through a project task. It gives you more " "control over what you charge your client, and it is more efficient." msgstr "直接将服务台的服务单记录的应计费时间拉入销售订单，并通过项目任务开具发票。它有助于控制向客户收取的费用并提高效率。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:10 msgid "Configuration" msgstr "配置" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:13 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk team --> Edit`" " and enable the options *Timesheet on Ticket* and *Time Reinvoicing*." msgstr "" "转到 :menuselection:`服务台 --> 设置 --> 服务台团队 --> 并启用选项 *工单上的时间表* 和 *时间重新开票* 。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:15 msgid "" "Under *Timesheet on Ticket*, choose the *Project* to which tickets (and " "timesheets) will be linked by default. Open its *External link* to enable " "the feature *Bill from tasks*." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:22 msgid "Create a sales order and an invoice" msgstr "创建销售订单和发票" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:24 msgid "" "Now, once you have recorded the time you spent on the helpdesk ticket, under" " the *Timesheets* tab, access the task clicking on its name." msgstr "现在，一旦您记录了在服务台的服务时间，就可以在 *工时单* 选项卡下单击其名称来访问该任务。" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:31 msgid "*Create Sales Order* and proceed to create the invoice." msgstr "*创建销售订单 *并继续创建发票。" #: ../../content/applications/services/project.rst:4 msgid "Project" msgstr "项目" #: ../../content/applications/services/project/tasks.rst:3 msgid "Tasks" msgstr "任务" #: ../../content/applications/services/project/tasks/email_alias.rst:3 msgid "Create Project's Tasks from an Email Alias" msgstr "通过项目的任务创建电子邮件别名" #: ../../content/applications/services/project/tasks/email_alias.rst:5 msgid "" "When you already have an email address that customers know from the top of " "their heads, changing it is the last thing you want to do. Instead, link " "that address to your project and transform those conversations into " "structured work. It automatically creates a task in the first stage of a " "project." msgstr "" "如果您已经有了客户从头开始知道的电邮地址，那么更改它是您要做的最后一件事。 而是将地址链接到您的项目，然后将这些对话转换为结构化的工作。 " "它会在项目的第一阶段自动创建任务。" #: ../../content/applications/services/project/tasks/email_alias.rst:11 msgid "Set up an incoming email server" msgstr "设置传入电子邮件服务器" #: ../../content/applications/services/project/tasks/email_alias.rst:14 msgid "" "On the *Settings* application, enable *External Email Servers* and define " "the incoming email alias you would like to use." msgstr "在 *设置* 应用程序上，启用 *外部电子邮件服务器* 并定义您要使用的传入电子邮件别名。" #: ../../content/applications/services/project/tasks/email_alias.rst:15 msgid "" "**For more information**: " ":doc:`/applications/productivity/discuss/advanced/email_servers`" msgstr "" #: ../../content/applications/services/project/tasks/email_alias.rst:18 msgid "Configure the email alias in your project" msgstr "在项目中配置电子邮件别名" #: ../../content/applications/services/project/tasks/email_alias.rst:22 msgid "" "Now that you have the incoming email server set up, go to " ":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the " "*Emails* tab, define the wanted email alias and choose the policy to receive" " a message." msgstr "" "现在您已经设置了传入电子邮件服务器，请转到 :menuselection:` 项目 --> 设置 --> 项目 -->编辑` 。 在 *电子邮件* " "选项卡下，定义所需的电子邮件别名，然后选择接收消息的策略。" #: ../../content/applications/services/project/tasks/email_alias.rst:23 msgid "In addition, you can now directly set it when creating a new project." msgstr "此外，您现在可以在创建新项目时直接进行设置。" #: ../../content/applications/services/project/tasks/email_alias.rst:30 msgid "" "All the recipients of the email (To/Cc/Bcc) are automatically added as " "followers of the task." msgstr "电子邮件的所有收件人（收件人/抄送/密件抄送）将自动添加为任务的关注者。" #: ../../content/applications/services/project/tasks/email_alias.rst:32 msgid "The email can be seen under the name of your project on the dashboard." msgstr "可以在仪表板上的项目名称下看到该电子邮件。" #: ../../content/applications/services/timesheets.rst:4 msgid "Timesheets" msgstr "计工单" #: ../../content/applications/services/timesheets/overview/time_off.rst:3 msgid "Create Timesheets upon Time Off Validation" msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:5 msgid "" "Odoo automatically timesheets on project/tasks upon time off requests. This " "allows for better overall control over the validation of timesheets, as it " "does not leave place for forgetfulness and questions after hours that have " "not been timesheeted by the employee." msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:9 msgid "" "Activate the :doc:`Developer mode `, " "go to *Timesheets*, and change the *Project* and *Task* set by default, if " "you like." msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:16 msgid "" "Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select" " or create the needed type, and decide if you would like the requests to be " "validated or not." msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:26 msgid "" "Now, once the employee has requested his time off and the request has been " "validated (or not, depending on the setting chosen), the time is " "automatically allocated on *Timesheets*, under the respective project and " "task." msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:27 msgid "" "On the example below, the user requested *Paid Time off* from July 13th to " "15th." msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:33 msgid "" "Considering that validation is not required, the requested time off is " "automatically displayed in *Timesheets*. If validation is necessary, the " "time is automatically allocated after the responsible person for validating " "does it so." msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:41 msgid "" "Click on the magnifying glass, hovering over the concerned cell, to access " "all the aggregated data on that cell (day), and see details regarding the " "project/task." msgstr "" #: ../../content/services/support.rst:4 msgid "Support" msgstr "支持" #: ../../content/services/support/supported_versions.rst:6 msgid "Supported versions" msgstr "支持的版本" #: ../../content/services/support/supported_versions.rst:9 msgid "" "Odoo provides support and bug fixing **for the 3 last major versions** of " "Odoo." msgstr "Odoo为 **最近的3个主要版本** 提供支持和漏洞修复服务。" #: ../../content/services/support/supported_versions.rst:11 msgid "" "Users hosted on **Odoo Online** may use intermediary versions (sometimes " "called *SaaS versions*) that are supported as well. These versions are not " "published for Odoo.sh or On-Premise installations." msgstr "" "托管在 **Odoo Online** 的用户也可使用中间版本（有时称为 *SaaS版本* " "），Odoo同样为其提供支持。这些版本未在Odoo.sh或本地部署安装中发布。" #: ../../content/services/support/supported_versions.rst:17 msgid "What's the support status of my Odoo?" msgstr "我的Odoo可享受哪些支持服务？" #: ../../content/services/support/supported_versions.rst:19 msgid "This matrix shows the support status of every version." msgstr "下表是每个版本的支持状态。" #: ../../content/services/support/supported_versions.rst:21 msgid "**Major releases are in bold type.**" msgstr "**主要版本以粗体显示。**" #: ../../content/services/support/supported_versions.rst:24 msgid "Odoo Online" msgstr "Odoo Online" #: ../../content/services/support/supported_versions.rst:24 msgid "Odoo.sh" msgstr "Odoo.sh" #: ../../content/services/support/supported_versions.rst:24 msgid "On-Premise" msgstr "本地部署" #: ../../content/services/support/supported_versions.rst:24 msgid "Release date" msgstr "发布日期" #: ../../content/services/support/supported_versions.rst:26 msgid "**Odoo 14.0**" msgstr "**Odoo 14.0**" #: ../../content/services/support/supported_versions.rst:26 #: ../../content/services/support/supported_versions.rst:26 #: ../../content/services/support/supported_versions.rst:26 #: ../../content/services/support/supported_versions.rst:28 #: ../../content/services/support/supported_versions.rst:30 #: ../../content/services/support/supported_versions.rst:30 #: ../../content/services/support/supported_versions.rst:30 #: ../../content/services/support/supported_versions.rst:32 #: ../../content/services/support/supported_versions.rst:34 #: ../../content/services/support/supported_versions.rst:34 #: ../../content/services/support/supported_versions.rst:34 msgid "|green|" msgstr "|green|" #: ../../content/services/support/supported_versions.rst:26 msgid "October 2020" msgstr "2020年10月" #: ../../content/services/support/supported_versions.rst:28 msgid "Odoo 13.saas~4" msgstr "" #: ../../content/services/support/supported_versions.rst:28 #: ../../content/services/support/supported_versions.rst:28 #: ../../content/services/support/supported_versions.rst:32 #: ../../content/services/support/supported_versions.rst:32 #: ../../content/services/support/supported_versions.rst:36 #: ../../content/services/support/supported_versions.rst:36 #: ../../content/services/support/supported_versions.rst:40 #: ../../content/services/support/supported_versions.rst:40 #: ../../content/services/support/supported_versions.rst:42 #: ../../content/services/support/supported_versions.rst:42 #: ../../content/services/support/supported_versions.rst:46 #: ../../content/services/support/supported_versions.rst:46 #: ../../content/services/support/supported_versions.rst:48 #: ../../content/services/support/supported_versions.rst:50 #: ../../content/services/support/supported_versions.rst:50 #: ../../content/services/support/supported_versions.rst:52 msgid "N/A" msgstr "无" #: ../../content/services/support/supported_versions.rst:28 #: ../../content/services/support/supported_versions.rst:32 msgid "August 2019" msgstr "2019年8月" #: ../../content/services/support/supported_versions.rst:30 msgid "**Odoo 13.0**" msgstr "**Odoo 13.0**" #: ../../content/services/support/supported_versions.rst:30 msgid "October 2019" msgstr "2019年10月" #: ../../content/services/support/supported_versions.rst:32 msgid "Odoo 12.saas~3" msgstr "Odoo 12.saas~3" #: ../../content/services/support/supported_versions.rst:34 msgid "**Odoo 12.0**" msgstr "**Odoo 12.0**" #: ../../content/services/support/supported_versions.rst:34 msgid "October 2018" msgstr "2018年10月" #: ../../content/services/support/supported_versions.rst:34 msgid "*End-of-support is planned for October 2021*" msgstr "" #: ../../content/services/support/supported_versions.rst:36 msgid "Odoo 11.saas~3" msgstr "Odoo 11.saas~3" #: ../../content/services/support/supported_versions.rst:36 #: ../../content/services/support/supported_versions.rst:38 #: ../../content/services/support/supported_versions.rst:38 #: ../../content/services/support/supported_versions.rst:40 #: ../../content/services/support/supported_versions.rst:42 #: ../../content/services/support/supported_versions.rst:44 #: ../../content/services/support/supported_versions.rst:44 #: ../../content/services/support/supported_versions.rst:46 #: ../../content/services/support/supported_versions.rst:48 #: ../../content/services/support/supported_versions.rst:50 #: ../../content/services/support/supported_versions.rst:52 msgid "|orange|" msgstr "|orange|" #: ../../content/services/support/supported_versions.rst:36 msgid "April 2018" msgstr "2018年4月" #: ../../content/services/support/supported_versions.rst:38 msgid "**Odoo 11.0**" msgstr "**Odoo 11.0**" #: ../../content/services/support/supported_versions.rst:38 #: ../../content/services/support/supported_versions.rst:44 #: ../../content/services/support/supported_versions.rst:48 #: ../../content/services/support/supported_versions.rst:52 msgid "|red|" msgstr "|red|" #: ../../content/services/support/supported_versions.rst:38 msgid "October 2017" msgstr "2017年10月" #: ../../content/services/support/supported_versions.rst:40 msgid "Odoo 10.saas~15" msgstr "Odoo 10.saas~15" #: ../../content/services/support/supported_versions.rst:40 msgid "March 2017" msgstr "2017年3月" #: ../../content/services/support/supported_versions.rst:42 msgid "Odoo 10.saas~14" msgstr "Odoo 10.saas~14" #: ../../content/services/support/supported_versions.rst:42 msgid "January 2017" msgstr "2017年1月" #: ../../content/services/support/supported_versions.rst:44 msgid "**Odoo 10.0**" msgstr "**Odoo 10.0**" #: ../../content/services/support/supported_versions.rst:44 msgid "October 2016" msgstr "2016年10月" #: ../../content/services/support/supported_versions.rst:46 msgid "Odoo 9.saas~11" msgstr "Odoo 9.saas~11" #: ../../content/services/support/supported_versions.rst:46 msgid "May 2016" msgstr "2016年5月" #: ../../content/services/support/supported_versions.rst:48 msgid "**Odoo 9.0**" msgstr "**Odoo 9.0**" #: ../../content/services/support/supported_versions.rst:48 msgid "October 2015" msgstr "2015年10月" #: ../../content/services/support/supported_versions.rst:50 msgid "Odoo 8.saas~6" msgstr "Odoo 8.saas~6" #: ../../content/services/support/supported_versions.rst:50 msgid "February 2015" msgstr "2015年2月" #: ../../content/services/support/supported_versions.rst:52 msgid "**Odoo 8.0**" msgstr "**Odoo 8.0**" #: ../../content/services/support/supported_versions.rst:52 msgid "September 2014" msgstr "2014年9月" #: ../../content/services/support/supported_versions.rst:58 msgid "|green| Supported version" msgstr "|green| 支持的版本" #: ../../content/services/support/supported_versions.rst:60 msgid "|red| End-of-support" msgstr "|red| 结束支持" #: ../../content/services/support/supported_versions.rst:62 msgid "N/A Never released for this platform" msgstr "不适用 从未在此平台发布" #: ../../content/services/support/supported_versions.rst:64 msgid "" "|orange| Some of our older customers may still run this version on our Odoo " "Online servers, we provide help only on blocking issues and advise you to " "upgrade." msgstr "|orange| 某些老客户可能仍在我们的Odoo Online服务器上运行这个版本，我们仅针对阻止问题提供帮助，建议你升级版本。" #: ../../content/services/support/supported_versions.rst:66 msgid "🏁 Future version, not released yet" msgstr "🏁 未来版本，尚未发布" #: ../../content/services/support/supported_versions.rst:79 msgid "I run an older version of Odoo/OpenERP/TinyERP" msgstr "我仍在使用老版本的 Odoo/OpenERP/TinyERP" #: ../../content/services/support/supported_versions.rst:81 msgid "" "OpenERP 7.0, 6.1, 6.0 and 5.0 is not supported anymore, on any platform." msgstr "OpenERP 7.0、6.1、6.0和5.0在任何平台上均不再提供支持。" #: ../../content/services/support/supported_versions.rst:83 msgid "" "TinyERP 4.0, 3.0, 2.0 and 1.0 is not supported anymore, on any platform." msgstr "TinyERP 4.0、3.0、2.0和1.0在任何平台上均不再提供支持。" #: ../../content/services/support/supported_versions.rst:85 msgid "" "You should consider `upgrading `_ your database." msgstr "你应考虑`升级 `_数据库。" #: ../../content/services/support/what_can_i_expect.rst:6 msgid "What can I expect from the support service?" msgstr "支持服务有哪些内容？" #: ../../content/services/support/what_can_i_expect.rst:10 msgid "5 days a week" msgstr "每周5天" #: ../../content/services/support/what_can_i_expect.rst:12 msgid "" "Your Odoo Online subscription includes **unlimited 24hr support at no extra " "cost, Monday to Friday**. Our teams are located around the world to ensure " "you have support, no matter your location. Your support representative could" " be communicating to you from San Francisco, Belgium, or India!" msgstr "" "您的 Odoo 在线订阅包括 **周一至周五免费的 24 小时无限制支持** " "。我们的团队遍布世界各地，无论您身在何处，您都为您提供支持。您的支持代表可能从旧金山、比利时或印度与您沟通！" #: ../../content/services/support/what_can_i_expect.rst:17 msgid "" "Our support team can be contacted through our `online support form " "`__." msgstr "我们的支持团队可以通过` 在线支持表单联系`__." #: ../../content/services/support/what_can_i_expect.rst:21 msgid "What kind of support is included?" msgstr "包括哪些支持？" #: ../../content/services/support/what_can_i_expect.rst:23 msgid "" "Providing you with relevant material (guidelines, product documentation, " "etc...)" msgstr "为您提供相关资料（指南、产品文档等）" #: ../../content/services/support/what_can_i_expect.rst:25 msgid "" "Answers to issues that you may encounter in your standard Odoo database (eg." " “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)" msgstr "对标准 Odoo 数据库中可能遇到的问题的解答（例如\"无法关闭POS\"或\"找不到销售的关键绩效指标？\")" #: ../../content/services/support/what_can_i_expect.rst:27 msgid "Questions related to your account, subscription, or billing" msgstr "与您的帐户、订阅或计费相关的问题" #: ../../content/services/support/what_can_i_expect.rst:28 msgid "" "Bug resolution (blocking issues or unexpected behaviour not due to " "misconfiguration or customization)" msgstr "解决错误（阻止问题或意外行为，不是由于配置错误或自定义造成的）" #: ../../content/services/support/what_can_i_expect.rst:30 msgid "" "Issues that might occur in a test database after upgrading to a newer " "version" msgstr "升级到较新版本后测试数据库中可能出现的问题" #: ../../content/services/support/what_can_i_expect.rst:32 msgid "" "*Odoo Support does not make changes to your production database without your" " agreement and gives you the material and knowledge to do it yourself!*" msgstr "*未经您的同意，Odoo支持人员不会对您的数据库进行更改，而是为您提供所需的材料和知识！*" #: ../../content/services/support/what_can_i_expect.rst:37 msgid "What kind of support is not included?" msgstr "不包括哪些支持？" #: ../../content/services/support/what_can_i_expect.rst:39 msgid "" "Questions that require us to understand your business processes in order to " "help you implement your database" msgstr "需要我们了解您的业务流程以帮助您实现数据库的问题" #: ../../content/services/support/what_can_i_expect.rst:41 msgid "" "Training on how to use our software (we will direct you to our many " "resources)" msgstr "关于如何使用我们的软件（我们将引导您访问我们庞大的在线资源）" #: ../../content/services/support/what_can_i_expect.rst:42 msgid "Import of documents into your database" msgstr "将文件导入你的数据库" #: ../../content/services/support/what_can_i_expect.rst:43 msgid "" "Guidance on which configurations to apply inside of an application or the " "database" msgstr "有关在应用程序或数据库内应用哪些配置的指南" #: ../../content/services/support/what_can_i_expect.rst:44 msgid "" "How to set up configuration models (Examples include: Inventory Routes, " "Payment Terms, Warehouses, etc)" msgstr "如何设置配置模型（示例包括：库存路线、付款条款、仓库等）" #: ../../content/services/support/what_can_i_expect.rst:46 msgid "Any intervention on your own servers/deployments of Odoo" msgstr "在你自己的服务器上进行任何干预/部署Odoo" #: ../../content/services/support/what_can_i_expect.rst:47 msgid "" "Any intervention on your own third party account (Ingenico, Authorize, UPS, " "etc)" msgstr "在你自己的第三方账户上进行任何干预（Ingenico、Authorize、UPS等）" #: ../../content/services/support/what_can_i_expect.rst:48 msgid "" "Questions or issues related to specific developments or customizations done " "either by Odoo or a third party (this is specific only to your database or " "involving code)" msgstr "与 Odoo 或第三方进行的特定开发或自定义相关的问题（这仅特定于您的数据库或涉及代码）" #: ../../content/services/support/what_can_i_expect.rst:52 msgid "" "You can get this type of support with a `Success Pack `__. With a pack, one of our consultants will analyze the way" " your business runs and tell you how you can get the most out of your Odoo " "Database. We will handle all configurations and coach you on how to use " "Odoo." msgstr "" "您可以使用成功包获得此类支持。通过 `成功包`__，我们的顾问将分析您的业务运营方式，并告诉您如何充分利用 Odoo 数据库。我们将处理所有配置，并指导您如何使用 Odoo。" #: ../../content/services/support/where_can_i_get_support.rst:4 msgid "Where to find help?" msgstr "在哪里获取支持？" #: ../../content/services/support/where_can_i_get_support.rst:8 msgid "Odoo Enterprise" msgstr "Odoo 企业版" #: ../../content/services/support/where_can_i_get_support.rst:10 msgid "" "Users who have a valid Odoo Enterprise subscription may always contact our " "support teams through our `support form `_, no " "matter the hosting type you chose (Odoo Online, Odoo.sh or on your own " "server)." msgstr "" "拥有有效Odoo企业版订阅的用户可随时通过我们的`支持表单 " "`_联系我们的支持团队，无论你选择哪种托管类型（Odoo " "Online、Odoo.sh或在你自己的服务器上）。" #: ../../content/services/support/where_can_i_get_support.rst:14 msgid "Please include in your request:" msgstr "请在支持请求中提供：" #: ../../content/services/support/where_can_i_get_support.rst:16 msgid "your subscription number" msgstr "你的订阅编号" #: ../../content/services/support/where_can_i_get_support.rst:17 msgid "" "the URL of your database if your database is hosted by Odoo (Odoo Online or " "Odoo.sh)" msgstr "你的数据库URL，如你的数据库由Odoo托管（Odoo Online或Odoo.sh）" #: ../../content/services/support/where_can_i_get_support.rst:19 msgid "Our agents will get back to you as soon as possible." msgstr "我们的代理将尽快回复你。" #: ../../content/services/support/where_can_i_get_support.rst:23 msgid "Odoo Community" msgstr "Odoo社区版" #: ../../content/services/support/where_can_i_get_support.rst:25 msgid "*Odoo Community users don't get access to the support service.*" msgstr "*Odoo社区用户没有支持服务权限。*" #: ../../content/services/support/where_can_i_get_support.rst:27 msgid "Here are some resources that might help you:" msgstr "以下是可能有用的一些资源：" #: ../../content/services/support/where_can_i_get_support.rst:29 msgid "Our `documentation pages `_." msgstr "我们的 `文档页面 `。" #: ../../content/services/support/where_can_i_get_support.rst:30 msgid "" "Ask your question on the `community forum " "`_." msgstr "在`社区论坛 `_提问。" #: ../../content/services/support/where_can_i_get_support.rst:31 msgid "" ":doc:`Buy Odoo Enterprise ` to get the support " "and bugfix services." msgstr ""