# SOME DESCRIPTIVE TITLE. # Copyright (C) Odoo S.A. # This file is distributed under the same license as the Odoo package. # FIRST AUTHOR , YEAR. # # Translators: # Wil Odoo, 2024 # Alina Lisnenko , 2024 # Martin Trigaux, 2024 # #, fuzzy msgid "" msgstr "" "Project-Id-Version: Odoo 15.0\n" "Report-Msgid-Bugs-To: \n" "POT-Creation-Date: 2024-03-20 10:19+0000\n" "PO-Revision-Date: 2021-11-02 08:49+0000\n" "Last-Translator: Martin Trigaux, 2024\n" "Language-Team: Ukrainian (https://app.transifex.com/odoo/teams/41243/uk/)\n" "MIME-Version: 1.0\n" "Content-Type: text/plain; charset=UTF-8\n" "Content-Transfer-Encoding: 8bit\n" "Language: uk\n" "Plural-Forms: nplurals=4; plural=(n % 1 == 0 && n % 10 == 1 && n % 100 != 11 ? 0 : n % 1 == 0 && n % 10 >= 2 && n % 10 <= 4 && (n % 100 < 12 || n % 100 > 14) ? 1 : n % 1 == 0 && (n % 10 ==0 || (n % 10 >=5 && n % 10 <=9) || (n % 100 >=11 && n % 100 <=14 )) ? 2: 3);\n" #: ../../content/applications/productivity.rst:5 msgid "Productivity" msgstr "Продуктивність" #: ../../content/applications/productivity/calendar.rst:5 msgid "Calendar" msgstr "Календар" #: ../../content/applications/productivity/calendar/google.rst:3 msgid "Synchronize Google calendar with Odoo" msgstr "" #: ../../content/applications/productivity/calendar/google.rst:5 msgid "" "Synchronize Google Calendar with Odoo to see and manage meetings from both " "platforms (updates go in both directions). This integration helps organize " "schedules, so a meeting is never missed." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:9 msgid ":doc:`/applications/general/users/google`" msgstr "" #: ../../content/applications/productivity/calendar/google.rst:10 msgid ":doc:`/applications/general/email_communication/google_oauth`" msgstr "" #: ../../content/applications/productivity/calendar/google.rst:13 msgid "Setup in Google" msgstr "Встановлення в Google" #: ../../content/applications/productivity/calendar/google.rst:16 msgid "Select (or create) a project" msgstr "" #: ../../content/applications/productivity/calendar/google.rst:18 msgid "" "Create a new Google API project and enable the Google Calendar API. First, " "go to the `Google API Console `_ and " "log into the Google account." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:22 msgid "" "If this is the first time visiting this page, Google will prompt the user to" " enter a country and agree to the Terms of Service. Select a country from " "the drop-down list and agree to the :abbr:`ToS (Terms of Service)`." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:26 msgid "" "Next, click :guilabel:`Select a project` and select (or create) an API " "project to configure OAuth in, and store credentials. Click :guilabel:`New " "Project`." msgstr "" #: ../../content/applications/productivity/calendar/google.rst-1 msgid "Create a new API project to store credentials." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:34 msgid "" "Give the API Project a clear name, like \"Odoo Sync\", so it can be easily " "identified." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:37 msgid "Enable Google calendar API" msgstr "" #: ../../content/applications/productivity/calendar/google.rst:39 msgid "" "Now, click on :guilabel:`Enabled APIs and Services` in the left menu. Select" " :guilabel:`Enabled APIs and Services` again if the :guilabel:`Search bar` " "doesn't appear." msgstr "" #: ../../content/applications/productivity/calendar/google.rst-1 msgid "Enable APIs and Services on the API Project." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:46 msgid "" "After that, search for `Google Calendar API` using the search bar and select" " :guilabel:`Google Calendar API` from the search results. Click " ":guilabel:`Enable`." msgstr "" #: ../../content/applications/productivity/calendar/google.rst-1 msgid "Enable the Google Calendar API." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:54 msgid "OAuth consent screen" msgstr "" #: ../../content/applications/productivity/calendar/google.rst:56 msgid "" "Now that the API project has been created, OAuth should be configured. To do" " that, click on :guilabel:`OAuth consent` in the left menu and then select " "the :guilabel:`User Type`." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:60 msgid "" "*Personal* Gmail Accounts are only allowed to be **External** User Type, " "which means Google may require an approval, or for *Scopes* to be added on. " "However, using a *Google WorkSpace* account allows for **Internal** User " "Type to be used." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:64 msgid "" "Note, as well, that while the API connection is in the *External* testing " "mode, then no approval is necessary from Google. User limits in this testing" " mode is set to 100 users." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:67 msgid "" "In the second step, :guilabel:`OAuth Consent Screen`, type `Odoo` in the " ":guilabel:`App name` field, select the email address for the :guilabel:`User" " support email` field, and type the email address for the " ":guilabel:`Developer contact information` section. Then, click " ":guilabel:`Save and Continue`." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:72 msgid "" "Skip the third step, :menuselection:`Scopes`, by clicking :guilabel:`Save " "and Continue`." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:74 msgid "" "Next, if continuing in testing mode (External), add the email addresses " "being configured under the :guilabel:`Test users` step, by clicking on " ":guilabel:`Add Users`, and then the :guilabel:`Save and Continue` button. A " "summary of the app registration appears." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:78 msgid "" "Finally, scroll to the bottom, and click on :guilabel:`Back to Dashboard`." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:80 msgid "" "Now, the OAuth consent has been configured, and it's time to create " "credentials." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:83 msgid "Create credentials" msgstr "" #: ../../content/applications/productivity/calendar/google.rst:85 msgid "" "The *Client ID* and the *Client Secret* are both needed to connect Google " "Calendar to Odoo. This is the last step in the Google console. Begin by " "clicking :guilabel:`Credentials` in the left menu. Then, click " ":guilabel:`Create Credentials`, and select :guilabel:`OAuth client ID`, " "Google will open a guide to create credentials." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:90 msgid "" "Under :menuselection:`Create OAuth Client ID`, select :guilabel:`Website " "application` for the :guilabel:`Application Type` field, and type `My Odoo " "Database` for the :guilabel:`Name`." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:93 msgid "" "Under the :guilabel:`Authorized JavaScript Origins` section, click " ":guilabel:`+ Add URI` and type the company's Odoo full :abbr:`URL (Uniform " "Resource Locator)` address." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:95 msgid "" "Under the :guilabel:`Authorized redirect URIs` section, click :guilabel:`+ " "Add URI` and type the company's Odoo :abbr:`URL (Uniform Resource Locator)` " "address followed by `/google_account/authentication`. Finally, click " ":guilabel:`Create`." msgstr "" #: ../../content/applications/productivity/calendar/google.rst-1 msgid "" "Add the authorized JavaScript origins and the authorized redirect URIs." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:103 msgid "" "A :guilabel:`Client ID` and :guilabel:`Client Secret` will appear, copy " "these to a notepad." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:106 msgid "Setup in Odoo" msgstr "Налаштування в Odoo" #: ../../content/applications/productivity/calendar/google.rst:108 msgid "" "Once the *Client ID* and the *Client Secret* are located, open the Odoo " "database and go to :menuselection:`Settings --> General Settings --> " "Integrations --> Google Calendar`. Check the box next to :guilabel:`Google " "Calendar`." msgstr "" #: ../../content/applications/productivity/calendar/google.rst-1 msgid "The Google Calendar checkbox in General Settings." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:116 msgid "" "Next, copy and paste the *Client ID* and the *Client Secret* from the Google" " Calendar API credentials page into their respective fields below the " ":guilabel:`Google Calendar` checkbox. Then, click :guilabel:`Save`." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:121 msgid "Sync calendar in Odoo" msgstr "" #: ../../content/applications/productivity/calendar/google.rst:123 msgid "" "Finally, open the :menuselection:`Calendar` app in Odoo and click on the " ":guilabel:`Google` sync button to sync Google Calendar with Odoo." msgstr "" #: ../../content/applications/productivity/calendar/google.rst-1 msgid "" "Click the Google sync button in Odoo Calendar to sync Google Calendar with " "Odoo." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:131 msgid "" "When syncing Google Calendar with Odoo for the first time, the page will " "redirect to the Google Account. From there, select the :guilabel:`Email " "Account` that should have access, then select :guilabel:`Continue` (should " "the app be unverifed), and finally select :guilabel:`Continue` (to give " "permission for the transfer of data)`." msgstr "" #: ../../content/applications/productivity/calendar/google.rst-1 msgid "Give Odoo permission to access Google Calendar." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:140 msgid "Now, Odoo Calendar is successfully synced with Google Calendar!" msgstr "" #: ../../content/applications/productivity/calendar/google.rst:143 msgid "" "Odoo highly recommends testing the Google calendar synchronization on a test" " database and a test email address (that is not used for any other purpose) " "before attempting to sync the desired Google Calendar with the user's " "production database." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:147 msgid "Once a user synchronizes their Google calendar with the Odoo calendar:" msgstr "" #: ../../content/applications/productivity/calendar/google.rst:149 msgid "" "Creating an event in Odoo causes Google to send an invitation to all event " "attendees." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:150 msgid "" "Deleting an event in Odoo causes Google to send a cancellation to all event " "attendees." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:151 msgid "" "Adding a contact to an event causes Google to send an invitation to all " "event attendees." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:152 msgid "" "Removing a contact from an event causes Google to send a cancellation to all" " event attendees." msgstr "" #: ../../content/applications/productivity/calendar/google.rst:154 msgid "" "Events can be created in Google Calendar without sending a notification by " "selecting :guilabel:`Don't Send` when prompted to send invitation emails." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:3 msgid "Outlook Calendar synchronization" msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:5 msgid "" "Synchronizing a user's Outlook Calendar with Odoo is useful for keeping " "track of their tasks and appointments across all related applications." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:9 msgid ":doc:`/applications/general/users/azure`" msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:10 msgid ":doc:`/applications/general/email_communication/azure_oauth`" msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:13 msgid "Register the application with Microsoft Azure" msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:15 msgid "" "To sync the Outlook Calendar with Odoo's Calendar, a Microsoft Azure account" " is needed. Creating an account is free for users who have never tried or " "paid for Azure. For more information, `click here " "`_." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:19 msgid "" "Refer to `Microsoft's documentation `_ on how to" " set up an Microsoft Entra ID (formally called *Microsoft Azure Active " "Directory (Azure AD)*), which is a representation of an organization to " "manage and register apps." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:24 msgid "" "Then, `Register an Application `_, choosing the " "appropriate :guilabel:`Supported account type`. Users who wish to connect " "their Outlook calendar to Odoo should select the :guilabel:`Accounts in any " "organizational directory (Any Microsoft Entra ID directory - Multitenant) " "and personal Microsoft accounts (e.g. Skype, Xbox)` option for " ":guilabel:`Supported account types`." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:30 msgid "" "When configuring the :guilabel:`Redirect URI`, choose :guilabel:`Web` and " "copy the Odoo database URI (URL) followed by " "`/microsoft_account/authentication`." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:34 msgid "" "Enter `https://www.companyname.odoo.com/microsoft_account/authentication` " "for the :guilabel:`Redirect URI`." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst-1 msgid "" "The \"Supported account type\" and \"Redirect URI\" settings in the " "Microsoft Entra ID portal." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:41 msgid "" "For more information on the restrictions and limitations of URIs, `check " "this page `_." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:44 msgid "" "Regarding the application credentials, the user *must* add a client secret, " "which allows Odoo to authenticate itself, requiring no interaction from the " "user's side. :guilabel:`Certificates` are optional." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:48 msgid "" "To do add a client secret, click :guilabel:`Add a certificate or secret` and" " then click :guilabel:`New client secret`. Next, type a " ":guilabel:`Description` and select when the client secret " ":guilabel:`Expires`." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:52 msgid "" "Since resetting the synchronization can be tricky, Odoo recommends setting " "the maximum allowed expiration date for the client secret (24 months), so " "there is no need to re-synchronize soon. Finally, click :guilabel:`Add` to " "generate the client secret (:guilabel:`Secret ID`)." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:57 msgid "Configuration in Odoo" msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:59 msgid "" "In the Odoo database, go to :menuselection:`Settings --> General Settings " "--> Integrations` and activate the :guilabel:`Outlook Calendar` setting." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst-1 msgid "The \"Outlook Calendar\" setting activated in Odoo." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:66 msgid "" "From the Microsoft Azure portal, under the :guilabel:`Overview` section of " "the application, copy the :guilabel:`Application (Client) ID`, and paste it " "into the :guilabel:`Client ID` field in Odoo." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst-1 msgid "The \"Client ID\" in the Microsoft Azure portal." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:73 msgid "" "In the Microsoft Azure portal, under the :guilabel:`Certificates & secrets` " "section, copy the :guilabel:`Client Secret Value` and paste it into the " ":guilabel:`Client Secret` field in Odoo." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst-1 msgid "The \"Client Secret\" token to be copied from Microsoft to Odoo." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:80 msgid "" "Finally, on the Odoo :menuselection:`Settings --> General Settings` page, " "click :guilabel:`Save`." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:85 msgid "Sync with Outlook" msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:89 msgid "" "Odoo highly recommends testing the Outlook calendar synchronization on a " "test database and a test email address (that is not used for any other " "purpose) before attempting to sync the desired Outlook Calendar with the " "user's production database." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:93 msgid "" "If the user has any past, present, or future events on their Odoo calendar " "before syncing their Outlook calendar, Outlook will treat the events pulled " "from Odoo's calendar during the sync as new events, causing an email " "notification to be sent from Outlook to all the event attendees." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:97 msgid "" "To avoid unwanted emails being sent to all past, present, and future event " "attendees, the user must add the events from the Odoo calendar to the " "Outlook calendar before the first ever sync, delete the events from Odoo, " "and then start the sync." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:101 msgid "" "Even after synchronizing the Odoo Calendar with the Outlook calendar, " "Outlook will still send a notification to all event participants every time " "an event is edited (created, deleted, unarchived, or event date/time " "changed), with no exceptions. This is a limitation that cannot be fixed from" " Odoo's side." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:106 msgid "" "In summary, once a user synchronizes their Outlook calendar with the Odoo " "calendar:" msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:108 msgid "" "Creating an event in Odoo causes Outlook to send an invitation to all event " "attendees." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:109 msgid "" "Deleting an event in Odoo causes Outlook to send a cancellation to all event" " attendees." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:110 msgid "" "Unarchiving an event in Odoo causes Outlook to send an invitation to all " "event attendees." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:111 msgid "" "Archiving an event in Odoo causes Outlook to send a cancellation to all " "event attendees." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:112 msgid "" "Adding a contact to an event causes Outlook to send an invitation to all " "event attendees." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:113 msgid "" "Removing a contact from an event causes Outlook to send a cancellation to " "all event attendees." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:116 msgid "Sync Odoo Calendar and Outlook" msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:118 msgid "" "In the Odoo database, go to the :guilabel:`Calendar` module and click the " ":guilabel:`Outlook` sync button. The page will redirect to a Microsoft login" " page, and the user is asked to log in to their account, if they are not " "already, and grant the required permissions." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst-1 msgid "The \"Outlook\" sync button in Odoo Calendar." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:126 msgid "" "The synchronization is a two-way process, meaning that events are reconciled" " in both accounts (Outlook and Odoo)." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:130 msgid "" "All users that want to use the synchronization simply need to :ref:`sync " "their calendar with Outlook `. The configuration of " "Microsoft's Azure account is only done once, as Microsoft Entra ID tenants' " "Client IDs and Client Secrets are unique, and represent an organization that" " helps the user to manage a specific instance of Microsoft cloud services " "for their internal and external users." msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:137 msgid ":doc:`/applications/general/integrations/mail_plugins/outlook`" msgstr "" #: ../../content/applications/productivity/calendar/outlook.rst:138 msgid ":doc:`google`" msgstr "" #: ../../content/applications/productivity/discuss.rst:6 msgid "Discuss" msgstr "Обговорення" #: ../../content/applications/productivity/discuss.rst:8 msgid "" "Odoo *Discuss* is an internal communication app that allows users to connect" " through messages, notes, and file sharing, either through a persistent chat" " window that works across applications, or through the dedicated *Discuss* " "dashboard." msgstr "" #: ../../content/applications/productivity/discuss.rst:15 msgid "Choose notifications preference" msgstr "" #: ../../content/applications/productivity/discuss.rst:17 msgid "" "Access user-specific preferences for the *Discuss* app by navigating to " ":menuselection:`Settings app --> Users --> User --> Preferences tab`." msgstr "" #: ../../content/applications/productivity/discuss.rst-1 msgid "View of the Preferences tab for Odoo Discuss." msgstr "" #: ../../content/applications/productivity/discuss.rst:23 msgid "" "By default, the :guilabel:`Notification` field is set as :guilabel:`Handle " "by Emails`. With this setting enabled, a notification email will be sent by " "Odoo every time a message is sent from the chatter, a note is sent with an " "`@` mention (from chatter), or a notification is sent for a record that the " "user follows. Something that triggers a notification is changing of the " "stage (if an email\\ is configured to be sent, for example if the task is " "set to :guilabel:`Done`)." msgstr "" #: ../../content/applications/productivity/discuss.rst:29 msgid "" "By choosing :guilabel:`Handle in Odoo`, the above notifications are shown in" " the *Discuss* app's *inbox*. Messages can have the following actions taken " "on them: respond with an emoji by clicking :guilabel:`Add a Reaction`, or " "reply to the message by clicking on :guilabel:`Reply`. Additional actions " "may include starring the message by clicking :guilabel:`Marked as Todo`, or " "pinning the message by selecting :guilabel:`Pin` or even mark the message as" " unread by selecting :guilabel:`Marked as unread`." msgstr "" #: ../../content/applications/productivity/discuss.rst-1 msgid "View of an inbox message and its action options in Odoo Discuss." msgstr "" #: ../../content/applications/productivity/discuss.rst:39 msgid "" "Clicking :guilabel:`Mark as Todo` on a message causes it to appear on the " ":guilabel:`Starred` page, while clicking :guilabel:`Mark as Read` moves the " "message to :guilabel:`History`." msgstr "" #: ../../content/applications/productivity/discuss.rst-1 msgid "View of messages marked as todo in Odoo Discuss." msgstr "" #: ../../content/applications/productivity/discuss.rst:46 msgid "Start chatting" msgstr "" #: ../../content/applications/productivity/discuss.rst:48 msgid "" "The first time a user logs in to their account, OdooBot sends a message " "asking for permission to send desktop notifications for chats. If accepted, " "the user will receive push notifications on their desktop for the messages " "they receive, regardless of where the user is in Odoo." msgstr "" #: ../../content/applications/productivity/discuss.rst-1 msgid "" "View of the messages under the messaging menu emphasizing the request for push\n" "notifications for Odoo Discuss." msgstr "" #: ../../content/applications/productivity/discuss.rst:57 msgid "" "To stop receiving desktop notifications, reset the notifications settings of" " the browser." msgstr "" #: ../../content/applications/productivity/discuss.rst:59 msgid "" "To start a chat, go to the :menuselection:`Discuss` app and click on the " ":guilabel:`+ (plus)` icon next to :guilabel:`Direct Messages` or " ":guilabel:`Channels` in the left menu of the dashboard." msgstr "" #: ../../content/applications/productivity/discuss.rst-1 msgid "" "View of Discuss's panel emphasizing the titles channels and direct messages in Odoo\n" "Discuss." msgstr "" #: ../../content/applications/productivity/discuss.rst:67 msgid "" "A company can also easily create :doc:`public and private channels " "`." msgstr "" #: ../../content/applications/productivity/discuss.rst:70 msgid "Mentions in the chat and on the chatter" msgstr "" #: ../../content/applications/productivity/discuss.rst:72 msgid "" "To mention a user within a chat or the chatter, type `@user-name`; to refer " "to a channel, type `#channel-name`. The user mentioned will be notified in " "their *inbox* or through an email, depending on their communication " "settings." msgstr "" #: ../../content/applications/productivity/discuss.rst-1 msgid "View of a couple of chat window messages for Odoo Discuss." msgstr "" #: ../../content/applications/productivity/discuss.rst:80 msgid "" "When a user is mentioned, the search list (list of names) suggests values " "first based on the task's followers, and secondly on employees. If the " "record being searched does not match with either a follower or employee, the" " scope of the search becomes all partners." msgstr "" #: ../../content/applications/productivity/discuss.rst:85 msgid "User status" msgstr "" #: ../../content/applications/productivity/discuss.rst:87 msgid "" "It is helpful to see what colleagues are up to and how quickly they can " "respond to messages by checking their *status*. The status is shown on the " "left side of a contact's name on the :guilabel:`Discuss` sidebar, on the " "*messaging menu* and when listed in the *chatter*." msgstr "" #: ../../content/applications/productivity/discuss.rst:91 msgid "Green = online" msgstr "" #: ../../content/applications/productivity/discuss.rst:92 msgid "Orange = away" msgstr "" #: ../../content/applications/productivity/discuss.rst:93 msgid "White = offline" msgstr "" #: ../../content/applications/productivity/discuss.rst:94 msgid "Airplane = out of the office" msgstr "" #: ../../content/applications/productivity/discuss.rst-1 msgid "View of the contacts' status for Odoo Discuss." msgstr "" #: ../../content/applications/productivity/discuss.rst:101 msgid ":doc:`discuss/team_communication`" msgstr "" #: ../../content/applications/productivity/discuss.rst:102 #: ../../content/applications/productivity/discuss/team_communication.rst:99 msgid ":doc:`/applications/essentials/activities`" msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:3 msgid "Configure ICE servers with Twilio" msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:5 msgid "" "Odoo Discuss uses WebRTC API and peer-to-peer connections for voice and " "video calls. If one of the call attendees is behind a symmetric NAT, you " "need to configure an ICE server to establish a connection to the call " "attendee. To set up an ICE server, first, create a Twilio account for video " "calls, and then, connect that Twilio account to Odoo." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:11 msgid "Create a Twilio account" msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:13 msgid "" "First, go to `Twilio `_ and click :guilabel:`Sign " "up` to create a new Twilio account. Next, enter your name and email address," " create a password, and accept Twilio's terms of service. Then, click " ":guilabel:`Start your free trial`. Verify your email address with Twilio, as" " per their instructions." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:18 msgid "" "Next, enter your phone number into Twilio. Then, Twilio will send you an SMS" " text message containing a verification code. Enter the verification code " "into Twilio to verify your phone number." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:22 msgid "" "After that, Twilio redirects to a welcome page. Use the following list to " "answer Twilio's questions:" msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:25 msgid "" "For :guilabel:`Which Twilio product are you here to use?`, select " ":guilabel:`Video`." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:26 msgid "" "For :guilabel:`What do you plan to build with Twilio?`, select " ":guilabel:`Other`." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:27 msgid "" "For :guilabel:`How do you want to build with Twilio?`, select " ":guilabel:`With no code at all`." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:28 msgid "" "For :guilabel:`What is your goal today?`, select :guilabel:`3rd party " "integrations`." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst-1 msgid "The Twilio welcome page." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:34 msgid "" "If necessary, change the billing country. Finally, click :guilabel:`Get " "Started with Twilio`." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:37 msgid "Locate the Twilio Account SID and Auth Token" msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:39 msgid "" "To locate the Account SID and Auth Token, go to the Twilio account " "dashboard. Then, click :guilabel:`Develop` on the sidebar. In the " ":guilabel:`Account Info` section, locate the :guilabel:`Account SID` and the" " :guilabel:`Auth Token`. Both of these are needed to connect Twilio to Odoo." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst-1 msgid "" "The Twilio Account SID and Auth Token can be found uner the Account Info " "section." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:49 msgid "Connect Twilio to Odoo" msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:51 msgid "" "Open the Odoo database and go to :menuselection:`Settings --> General " "Settings --> Discuss`. Check the box next to :guilabel:`Use Twilio ICE " "servers` and enter the Twilio account's :guilabel:`Account SID` and " ":guilabel:`Auth Token`. Finally, click :guilabel:`Save` to apply these " "changes." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst-1 msgid "Enable the \"Use Twilio ICE servers\" option in Odoo General Settings." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:61 msgid "Define a list of custom ICE servers" msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:63 msgid "" "This step is not required for the Twilio configuration. However, if Twilio " "is not configured or is not working at any given moment, Odoo will fall back" " on the custom ICE servers list. The user must define the list of custom ICE" " servers." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:67 msgid "" "In :menuselection:`Settings --> General Settings --> Discuss`, click the " ":guilabel:`ICE Servers` button under :guilabel:`Custom ICE server list`." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst-1 msgid "The \"ICE Servers\" button in Odoo General Settings." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:74 msgid "" "Odoo will redirect to the :guilabel:`ICE servers` page. Here you can define " "your own list of ICE servers." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst-1 msgid "The \"ICE servers\" page in Odoo." msgstr "" #: ../../content/applications/productivity/discuss/ice_servers.rst:82 msgid "" "For on-premise instances of Odoo, the package `python3-gevent` is necessary " "for the Discuss module to run calls/video calls on Ubuntu (Linux) servers." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:3 msgid "Use channels for team communication" msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:5 msgid "" "Use channels in the Odoo *Discuss* app to organize discussions between " "individual teams, departments, projects, or any other group that requires " "regular communication. With channels, employees can communicate inside " "dedicated spaces within the Odoo database around specific topics, updates, " "and latest developments having to do with the organization." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:11 msgid "Public and private channels" msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:13 msgid "" "A *Public* channel can be seen by everyone, while a *Private* one is only " "visible to users invited to it. To create a new channel, navigate to the " ":menuselection:`Discuss` app, and then click on the :guilabel:`➕ (plus)` " "icon next to the :guilabel:`Channels` heading in the left-side menu. After " "typing the name of the channel, two selectable options will appear: The " "first is a channel with a hashtag (`#`) to indicate that it is a public " "channel; the second option is a channel with a lock icon (`🔒`) next to it, " "to indicate that it is a private channel. Select the channel type that best " "fits the communication needs." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst-1 msgid "View of discuss's sidebar and a channel being created in Odoo Discuss." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:26 msgid "" "A public channel is best used when many employees need to access information" " (such as company announcements), whereas a private channel could be used " "whenever information should be limited to specific groups (such as a " "specific department)." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:31 msgid "Configuration options" msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:33 msgid "" "The channel's :guilabel:`Group Name`, :guilabel:`Description`, and " ":guilabel:`Privacy` settings can be modified by clicking on the channel's " "settings, represented by a :guilabel:`⚙️ (gear)` icon in the left sidebar " "menu, next to the channel's name." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst-1 msgid "View of a channel's settings form in Odoo Discuss." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:42 msgid "Privacy and Members tabs" msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:44 msgid "" "Changing :guilabel:`Who can follow the group's activities?` controls which " "groups can have access to the channel." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:48 msgid "" "Allowing :guilabel:`Everyone` to follow a private channel lets other users " "view and join it, as they would a public one." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:51 msgid "" "When choosing :guilabel:`Invited people only`, specify in the " ":guilabel:`Members` tab which members should be invited. Inviting members " "can also be done from the *Discuss* app's main dashboard, by selecting the " "channel, clicking the *add user* icon in the top-right corner of the " "dashboard, and finally clicking :guilabel:`Invite to Channel` once all the " "users have been added." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst-1 msgid "View of Discuss' option to invite members in Odoo Discuss." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:60 msgid "" "When the :guilabel:`Selected group of users` option is selected, it reveals " "the ability to add an :guilabel:`Authorized Group`, along with the options " "to :guilabel:`Auto Subscribe Groups` and :guilabel:`Auto Subscribe " "Departments`." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:64 msgid "" "The option to :guilabel:`Auto Subscribe Groups` automatically adds users of " "that particular user group as followers. In other words, while " ":guilabel:`Authorized Groups` limits which users can access the channel, " ":guilabel:`Auto Subscribe Groups` automatically adds users as members as " "long as they are part of a specific user group. The same is true for " ":guilabel:`Auto Subscribe Departments`." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:70 msgid "Quick search bar" msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:72 msgid "" "Once at least 20 channels, direct messages, or live chat conversations (if " "*Live Chat* module is installed on the database) are pinned in the sidebar, " "a :guilabel:`Quick search…` bar is displayed. This feature is a convenient " "way to filter conversations and quickly find relevant communications." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst-1 msgid "" "View of the Discuss' sidebar emphasizing the quick search bar in Odoo " "Discuss." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:81 msgid "Finding channels" msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:83 msgid "" "Click on the settings :guilabel:`⚙️ (gear)` icon, located in the left " "sidebar, to the right of the :guilabel:`CHANNELS` collapsible menu item. " "Doing so will lead to a mosaic view containing all the public channels " "available. Users can join or leave channels on this screen by clicking the " ":guilabel:`JOIN` or :guilabel:`LEAVE` buttons that appear in the channel " "boxes." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:88 msgid "" "There is also the ability to apply filtering criteria and save them for " "later use. The :guilabel:`Search...` function accepts wildcards by using the" " underscore character [ `_` ], and specific searches can be saved by using " "the :menuselection:`Favorites --> Save Current Search` drop-down menu." msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst-1 msgid "View of a channel being searched through filters in Odoo Discuss" msgstr "" #: ../../content/applications/productivity/discuss/team_communication.rst:98 msgid ":doc:`../discuss`" msgstr "" #: ../../content/applications/productivity/documents.rst:3 msgid "Documents" msgstr "Документи" #: ../../content/applications/productivity/documents.rst:5 msgid "" "**Odoo Documents** allows you to store, view and manage files within Odoo." msgstr "" #: ../../content/applications/productivity/documents.rst:7 msgid "" "You can upload any type of file (max 64MB per file on Odoo Online), and " "organize them in various workspaces." msgstr "" #: ../../content/applications/productivity/documents.rst:11 msgid "`Odoo Documents: product page `_" msgstr "" #: ../../content/applications/productivity/documents.rst:14 msgid "Workflow actions" msgstr "" #: ../../content/applications/productivity/documents.rst:16 msgid "" "Workflow actions are automated actions you can create and customize at the " "level of each workspace. They appear next to a file whenever it meets the " "criteria you set. That way you can, for example, add tags to a file or move " "it to another workspace with a single click. Workflow actions help you " "streamline the management of your documents and your overall business " "operations." msgstr "" #: ../../content/applications/productivity/documents.rst:22 msgid "Create workflow actions" msgstr "" #: ../../content/applications/productivity/documents.rst:24 msgid "" "To create workflow actions, go to :menuselection:`Documents --> " "Configuration --> Workspaces` and select the workspace where the action " "should apply. Click on the *Actions* smart button, and then on *Create*." msgstr "" #: ../../content/applications/productivity/documents.rst-1 msgid "Workflow actions smart button in Odoo Documents" msgstr "" #: ../../content/applications/productivity/documents.rst:33 msgid "" "An action applies to all *Child Workspaces* under the *Parent Workspace* you" " selected." msgstr "" #: ../../content/applications/productivity/documents.rst:36 msgid "" "If you use the :ref:`developer mode `, you can directly " "access all your actions by going to :menuselection:`Documents --> " "Configuration --> Actions`." msgstr "" #: ../../content/applications/productivity/documents.rst:40 msgid "Set the conditions" msgstr "" #: ../../content/applications/productivity/documents.rst:42 msgid "" "After naming your workflow action, you can set the conditions that trigger " "the appearance of the action button on the right-side panel when selecting a" " file." msgstr "" #: ../../content/applications/productivity/documents.rst:45 msgid "There are three basic types of conditions you can set:" msgstr "" #: ../../content/applications/productivity/documents.rst:47 msgid "" "**Tags**: you can both use the *Contains* and *Does not contain* conditions," " meaning the files *must have* or *mustn't have* the tags set here." msgstr "" #: ../../content/applications/productivity/documents.rst:50 msgid "**Contact**: the files must be associated with the contact set here." msgstr "" #: ../../content/applications/productivity/documents.rst:52 msgid "**Owner**: the files must be associated with the owner set here." msgstr "" #: ../../content/applications/productivity/documents.rst-1 msgid "Example of a workflow action's basic condition in Odoo Documents" msgstr "" #: ../../content/applications/productivity/documents.rst:59 msgid "" "If you don't set any conditions, the action button appears for all files " "located inside the selected workspace." msgstr "" #: ../../content/applications/productivity/documents.rst:63 msgid "Advanced condition type: domain" msgstr "" #: ../../content/applications/productivity/documents.rst:66 msgid "" "It is recommended to have some knowledge of Odoo development to properly " "configure *Domain* filters." msgstr "" #: ../../content/applications/productivity/documents.rst:69 msgid "" "To access the *Domain* condition, the :ref:`developer mode `" " needs to be activated. Once that's done, select the *Domain* condition " "type, and click on *Add Filter*." msgstr "" #: ../../content/applications/productivity/documents.rst-1 msgid "Activating the domain condition type in Odoo Documents" msgstr "" #: ../../content/applications/productivity/documents.rst:76 msgid "" "To create a rule, you typically select a field, an operator, and a value. " "For example, if you want to add a workflow action to all the PDF files " "inside a workspace, set the field to *Mime Type*, the operator to " "*contains*, and the value to *pdf*." msgstr "" #: ../../content/applications/productivity/documents.rst-1 msgid "Example of a workflow action's domain condition in Odoo Documents" msgstr "" #: ../../content/applications/productivity/documents.rst:84 msgid "" "Click on *Add node* (plus-circle icon) and *Add branch* (ellipsis icon) to " "add conditions and sub-conditions. You can then specify if your rule should " "match *ALL* or *ANY* conditions. You can also edit the rule directly using " "the *Code editor*." msgstr "" #: ../../content/applications/productivity/documents.rst-1 msgid "" "Add a node or a branch to a workflow action's condition in Odoo Documents" msgstr "" #: ../../content/applications/productivity/documents.rst:93 msgid "Configure the actions" msgstr "" #: ../../content/applications/productivity/documents.rst:95 msgid "" "Select the *Actions* tab to set up your action. You can simultaneously:" msgstr "" #: ../../content/applications/productivity/documents.rst:97 msgid "" "**Set Contact**: add a contact to the file, or replace an existing contact " "with a new one." msgstr "" #: ../../content/applications/productivity/documents.rst:98 msgid "" "**Set Owner**: add an owner to the file, or replace an existing owner with a" " new one." msgstr "" #: ../../content/applications/productivity/documents.rst:99 msgid "**Move to Workspace**: move the file to any workspace." msgstr "" #: ../../content/applications/productivity/documents.rst:100 msgid "" "**Create**: create one of the following items attached to the file in your " "database:" msgstr "" #: ../../content/applications/productivity/documents.rst:102 msgid "**Product template**: create a product you can edit directly." msgstr "" #: ../../content/applications/productivity/documents.rst:103 msgid "**Task**: create a Project task you can edit directly." msgstr "" #: ../../content/applications/productivity/documents.rst:104 msgid "**Signature request**: create a new Sign template to send out." msgstr "" #: ../../content/applications/productivity/documents.rst:105 msgid "**Sign directly**: create a Sign template to sign directly." msgstr "" #: ../../content/applications/productivity/documents.rst:106 msgid "" "**Vendor bill**: create a vendor bill using OCR and AI to scrape information" " from the file content." msgstr "" #: ../../content/applications/productivity/documents.rst:108 msgid "" "**Customer invoice**: create a customer invoice using OCR and AI to scrape " "information from the file." msgstr "" #: ../../content/applications/productivity/documents.rst:110 msgid "" "**Vendor credit note**: create a vendor credit note using OCR and AI to " "scrape information from the file." msgstr "" #: ../../content/applications/productivity/documents.rst:112 msgid "" "**Credit note**: create a customer credit note using OCR and AI to scrape " "information from the file." msgstr "" #: ../../content/applications/productivity/documents.rst:114 msgid "**Applicant**: create a new HR application you can edit directly." msgstr "" #: ../../content/applications/productivity/documents.rst:116 msgid "**Set Tags**: add, remove, and replace any number of tags." msgstr "" #: ../../content/applications/productivity/documents.rst:117 msgid "" "**Activities - Mark all as Done**: mark all activities linked to the file as" " done." msgstr "" #: ../../content/applications/productivity/documents.rst:118 msgid "" "**Activities - Schedule Activity**: create a new activity linked to the file" " as configured in the action. You can choose to set the activity on the " "document owner." msgstr "" #: ../../content/applications/productivity/documents.rst-1 msgid "Example of a workflow action Odoo Documents" msgstr "" #: ../../content/applications/productivity/sign.rst:3 msgid "Sign" msgstr "Підписати" #: ../../content/applications/productivity/sign.rst:5 msgid "**Odoo Sign** allows you to send, sign and approve documents online." msgstr "" #: ../../content/applications/productivity/sign.rst:7 msgid "" "You can upload any PDF file and add drag-and-dropping fields on it. These " "fields are automatically filled out with the user's detail if they are " "logged in." msgstr "" #: ../../content/applications/productivity/sign.rst:11 msgid "`Odoo Sign: product page `_" msgstr "" #: ../../content/applications/productivity/sign.rst:12 msgid "`Odoo Tutorials: Sign `_" msgstr "" #: ../../content/applications/productivity/sign.rst:17 msgid "Validity of electronic signatures" msgstr "" #: ../../content/applications/productivity/sign.rst:19 msgid "" "The legal validity of electronic signatures generated by Odoo depends on the" " legislation of your country. Companies doing business abroad should " "consider electronic signature laws of other countries as well." msgstr "" #: ../../content/applications/productivity/sign.rst:24 msgid "In the European Union" msgstr "" #: ../../content/applications/productivity/sign.rst:26 msgid "" "The `eIDAS regulation `_ " "establishes the framework for electronic signatures in all `27 member states" " of the European Union `_." msgstr "" #: ../../content/applications/productivity/sign.rst:30 msgid "It distinguishes three types of electronic signatures:" msgstr "" #: ../../content/applications/productivity/sign.rst:32 msgid "Electronic signatures" msgstr "" #: ../../content/applications/productivity/sign.rst:33 msgid "Advanced electronic signatures" msgstr "" #: ../../content/applications/productivity/sign.rst:34 msgid "Qualified electronic signatures" msgstr "" #: ../../content/applications/productivity/sign.rst:36 msgid "" "Odoo generates the first type, regular electronic signatures, and these " "signatures can produce legal effects in the EU, as the regulation states " "that “an electronic signature shall not be denied legal effect and " "admissibility as evidence in legal proceedings solely on the grounds that it" " is in an electronic form or that it does not meet the requirements for " "qualified electronic signatures.”" msgstr "" #: ../../content/applications/productivity/sign.rst:41 msgid "" "Note that electronic signatures may not be automatically recognized as " "valid. You may need to bring supporting evidence of a signature’s validity." msgstr "" #: ../../content/applications/productivity/sign.rst:45 msgid "In the United States of America" msgstr "" #: ../../content/applications/productivity/sign.rst:47 msgid "" "The `ESIGN Act (Electronic Signatures in Global and National Commerce Act) " "`_, at the " "interstate and international levels, and the `UETA (Uniform Electronic " "Transactions Act) `_," " at the state level, provide the legal framework for electronic signatures. " "Note that `Illinois " "`_ and `New York " "`_ have not " "adopted the UETA, but similar acts instead." msgstr "" #: ../../content/applications/productivity/sign.rst:56 msgid "" "Overall, to be recognized as valid, electronic signatures have to meet five " "criteria:" msgstr "" #: ../../content/applications/productivity/sign.rst:58 msgid "" "A signer must show a clear intent to sign. For example, using a mouse to " "draw a signature can show intent. The signer must also have the option to " "opt-out of electronically signing a document." msgstr "" #: ../../content/applications/productivity/sign.rst:61 msgid "" "A signer must first express or imply their consent to conduct business " "electronically." msgstr "" #: ../../content/applications/productivity/sign.rst:62 msgid "" "The signature must be clearly attributed. In Odoo, metadata, such as the " "signer’s IP address, is added to the signature, which can be used as " "supporting evidence." msgstr "" #: ../../content/applications/productivity/sign.rst:64 msgid "" "The signature must be associated with the document being signed, for " "example, by keeping a record detailing how the signature was captured." msgstr "" #: ../../content/applications/productivity/sign.rst:66 msgid "" "Electronically signed documents need to be retained and available for later " "reference by all parties involved, for example, by providing the signer " "either a fully-executed copy or the option to download a copy." msgstr "" #: ../../content/applications/productivity/sign.rst:71 msgid "" "The information provided here does not constitute legal advice; it is " "provided for general informational purposes only. As laws governing " "electronic signatures rapidly evolve, we cannot guarantee whether all " "information is up to date or not. We advise contacting a local attorney for " "legal advice regarding electronic signature compliance and validity." msgstr "" #: ../../content/applications/productivity/sign.rst:79 msgid "Field Types" msgstr "Типи поля" #: ../../content/applications/productivity/sign.rst:81 msgid "" "By configuring your own *Field Types*, also known as *Signature Item Types*," " you can make the signing process even faster for your customers, partners, " "and employees." msgstr "" #: ../../content/applications/productivity/sign.rst:84 msgid "" "To create and customize fields, activate the :ref:`developer mode " "`. Then head to :menuselection:`Documents --> Configuration " "--> Field Types` and click on *Create*." msgstr "" #: ../../content/applications/productivity/sign.rst:87 msgid "" "After giving your new field a name, select one of the six *Types* available:" msgstr "" #: ../../content/applications/productivity/sign.rst:89 msgid "" "**Signature**: users are prompted to enter their signature either by drawing" " it, automatically generating one based on their name, or uploading a local " "file (usually an image). Each subsequent *Signature* field then reuses the " "data entered in the first field." msgstr "" #: ../../content/applications/productivity/sign.rst:92 msgid "" "**Initial**: users are prompted to enter their initials, in a similar way to" " the *Signature* field." msgstr "" #: ../../content/applications/productivity/sign.rst:94 msgid "**Text**: users enter text on a single line." msgstr "" #: ../../content/applications/productivity/sign.rst:95 msgid "**Multiline Text**: users enter text on multiple lines." msgstr "" #: ../../content/applications/productivity/sign.rst:96 msgid "" "**Checkbox**: users can tick a box (e.g.,to mark their approval or consent)." msgstr "" #: ../../content/applications/productivity/sign.rst:97 msgid "**Selection**: users choose a single option from a variety of options." msgstr "" #: ../../content/applications/productivity/sign.rst:99 msgid "" "Next, you have the option to auto-complete fields for users based on their " "Odoo profile information by using *Automatic Partner Field*. To this end, " "the *Name*, *Email*, *Phone*, and *Company* fields are preconfigured in your" " database." msgstr "" #: ../../content/applications/productivity/sign.rst:104 msgid "Users can freely edit auto-completed fields." msgstr "" #: ../../content/applications/productivity/sign.rst-1 msgid "Company field example in Odoo Sign" msgstr "" #: ../../content/applications/productivity/sign.rst:110 msgid "" "You can then change the size of the field by editing the *Default Width* and" " *Default Height*. Both sizes are defined as a percentage of the full-page " "expressed as a decimal, with 1 equalling the full-page's width or height. By" " default, the width of new fields you create is set to 15% (0.150) of a " "full-page's width, while their height is set to 1.5% (0.015) of a full-" "page's height." msgstr "" #: ../../content/applications/productivity/sign.rst:115 msgid "" "Next, write a *Tip*. Tips are displayed inside arrows on the left-hand side " "of the user's screen during the signing process. You can also use a " "*Placeholder* text to be displayed inside the field before it is completed." msgstr "" #: ../../content/applications/productivity/sign.rst-1 msgid "Tip and placeholder example in Odoo Sign" msgstr "" #: ../../content/applications/productivity/voip.rst:7 msgid "VoIP (Voice over Internet Protocol)" msgstr "" #: ../../content/applications/productivity/voip.rst:10 msgid "" "For more information, reference the `Odoo eLearning (video tutorials) on " "VoIP `_" msgstr "" #: ../../content/applications/productivity/voip/axivox.rst:5 msgid "Axivox configuration" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:3 msgid "VoIP services in Odoo with Axivox" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:6 #: ../../content/applications/productivity/voip/onsip.rst:6 msgid "Introduction" msgstr "Вступ" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:8 msgid "" "Odoo VoIP (Voice over Internet Protocol) can be set up to work together with" " `Axivox `_. In that case, an Asterisk server is " "**not** necessary, as the infrastructure is hosted and managed by Axivox." msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:12 msgid "" "To use this service, `contact Axivox `_ to " "open an account. Before doing so, verify that Axivox covers the company's " "area, along with the areas the company's users wish to call." msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:17 #: ../../content/applications/productivity/voip/onsip.rst:19 msgid "Configuration" msgstr "Налаштування" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:19 msgid "" "To configure Axivox in Odoo, go to the :menuselection:`Apps` application, " "and search for `VoIP`. Then, install the :guilabel:`VoIP` module." msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:22 msgid "" "Next, go to :menuselection:`Settings app --> General Settings --> " "Integrations section`, and fill out the :guilabel:`Asterisk (VoIP)` field:" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:25 msgid "" ":guilabel:`OnSIP Domain`: set the domain created by Axivox for the account " "(e.g., `yourcompany.axivox.com`)" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:27 msgid ":guilabel:`WebSocket`: type in `wss://pabx.axivox.com:3443`" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:28 msgid ":guilabel:`VoIP Environment`: set as :guilabel:`Production`" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst-1 msgid "Integration of Axivox as VoIP provider in an Odoo database." msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:35 msgid "" "Access the domain on the Axivox administrative panel by navigating to " "`https://manage.axivox.com/ `_. After logging " "into the portal, go to :menuselection:`Users --> Edit (next to any user) -->" " SIP Identifiers tab --> Domain`." msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:40 msgid "Configure VoIP user in Odoo" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:42 msgid "" "Next, the user is configured in Odoo, which **must** take place for every " "Axivox/Odoo user using VoIP." msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:45 msgid "" "In Odoo, go to :menuselection:`Settings app --> Users & Companies --> " "Users`, then open the desired user's form to configure :abbr:`VoIP (Voice " "over Internet Protocol)`. Under the :guilabel:`Preferences` tab, fill out " "the :guilabel:`VOIP Configuration` section:" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:49 msgid "" ":guilabel:`SIP Login` / :guilabel:`Browser's Extension`: (Axivox) " ":guilabel:`SIP username`" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:50 msgid ":guilabel:`Handset Extension`: SIP external phone extension" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:51 msgid ":guilabel:`SIP Password`: (Axivox) :guilabel:`SIP Password`" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:52 msgid ":guilabel:`Mobile call`: method to make calls on a mobile device" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:53 msgid "" ":guilabel:`OnSIP authorization User`: (Axivox) :guilabel:`SIP username`" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:54 msgid "" ":guilabel:`Always Redirect to Handset`: option to always transfer phone " "calls to handset" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:55 msgid "" ":guilabel:`Reject All Incoming Calls`: option to reject all incoming calls" msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst-1 msgid "Integration of Axivox user in the Odoo user preference." msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:62 msgid "" "Access the domain on the Axivox administrative panel by navigating to " "`https://manage.axivox.com/ `_. After logging " "into the portal, go to :menuselection:`Users --> Edit (next to the user) -->" " SIP Identifiers tab --> SIP username / SIP password`." msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:0 msgid "SIP credentials in the Axivox manager." msgstr "" #: ../../content/applications/productivity/voip/axivox/axivox_config.rst:71 msgid "" "When entering the :guilabel:`SIP Password` into the user's " ":guilabel:`Preferences` tab, this value **must** be typed out manually and " "**not** pasted in. Pasting in causes a `401 server rejection error`." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:3 msgid "Call queues" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:5 msgid "" "A call queue is a system that organizes and routes incoming calls. When " "customers call a business, and all of the agents are busy, the call queue " "lines up the callers in sequential order, based on the time they called in." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:9 msgid "" "The callers then wait on hold to be connected to the next available call " "center agent." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:11 msgid "" "Implementing a call queue system reduces stress for employees, and helps " "build brand trust with customers. Many companies use call queues to set " "expectations with customers, and to distribute the workload equally amongst " "employees." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:15 msgid "" "This document covers the process required to configure call queues (with " "advanced settings), as well as how to log into a call queue from the Odoo " "database." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:19 msgid ":ref:`voip/axivox/music_on_hold`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:22 msgid "Add a queue" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:24 msgid "" "To add a call queue in Axivox, navigate to the `Axivox management console " "`_. In the left menu, click :guilabel:`Queues`. " "Next, click :guilabel:`Add a queue`. Doing so reveals a blank :guilabel:`New" " queue` form with various fields to fill out." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:30 msgid "Name" msgstr "Назва" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:32 msgid "" "Once the :guilabel:`New queue` page appears, enter the :guilabel:`Name` of " "the queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:35 msgid "Internal extension" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:37 msgid "" "Choose an :guilabel:`Internal extension` for the queue. This is a number to " "be dialed by users of the database to reach the login prompt for the queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:41 msgid "Strategy" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:43 msgid "" "Next, is the :guilabel:`Strategy` field. This field determines the call " "routing of received calls into this queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:46 msgid "" "The following choices are available in the :guilabel:`Strategy` drop-down " "menu:" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:48 msgid ":guilabel:`Call all available agents`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:49 msgid "" ":guilabel:`Calls the agent who has received the call for the longest time`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:50 msgid ":guilabel:`Calls the agent who has received the least call`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:51 msgid ":guilabel:`Call a random agent`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:52 msgid ":guilabel:`Call agents one after the other`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:53 msgid "" ":guilabel:`Call agents one after the other starting with the first in the " "list`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:55 msgid "" "Choose a strategy that best meets the company's needs for customers in the " "queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:58 msgid "Maximum waiting time in seconds" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:60 msgid "" "In the :guilabel:`Maximum waiting time in seconds` field, determine the " "longest time a customer waits in the queue before going to a voicemail, or " "wherever else they are directed to in a dial plan. Enter a time in seconds." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:65 msgid "Maximum duration of ringing at an agent" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:67 msgid "" "In the :guilabel:`Maximum duration of ringing at an agent` field, determine " "the longest time an individual agent's line rings before moving on to " "another agent, or moving to the next step in the dial plan. Enter a time in " "seconds." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:72 msgid "For more information on dial plans, visit:" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:74 #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:36 msgid ":doc:`dial_plan_basics`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:75 #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:37 msgid ":doc:`dial_plan_advanced`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:78 msgid "Adding agents" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:80 msgid "" "The final two fields on the :guilabel:`New queue` form revolve around adding" " agents. Adding :guilabel:`Static agents` and :guilabel:`Dynamic agents` are" " two pre-configured methods for adding agents onto the call queue during the" " configuration." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:87 msgid "Static agents" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:89 msgid "" "When :guilabel:`Static agents` are added, these agents are automatically " "added to the queue without the need to log in to receive calls." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:95 msgid "Dynamic agents" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:97 msgid "" "When :guilabel:`Dynamic agents` are added, these agents have the ability to " "log into this queue. They are **not** logged-in automatically, and **must** " "log in to receive calls." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:100 msgid "" "Be sure to :guilabel:`Save` the changes, and click :guilabel:`Apply changes`" " in the upper-right corner to implement the change in production." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:104 msgid "Agent connection" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:106 msgid "There are three ways call agents can connect to an Axivox call queue:" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:108 msgid "Dynamic agents connect automatically." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:109 msgid "" "Manager logs in specific agent(s), via the `Axivox management console " "`_." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:111 msgid "Agent connects to the queue in Odoo, via the *VoIP* widget." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:114 msgid "" "See the documentation on setting :ref:`voip/axivox/dynamic-agents` in the " "`Axivox management console `_." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:118 msgid "Connect via Axivox queue" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:120 msgid "" "After the initial configuration of the call queue is completed, with the " "changes saved and implemented, a manager can log into the `Axivox management" " console `_ and connect dynamic agents to the " "queue manually." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:124 msgid "" "To connect an agent, click :guilabel:`Queues`, located in the left-hand " "column. Doing so reveals the :guilabel:`Queues` dashboard, with a few " "different columns listed:" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:127 msgid ":guilabel:`Name`: name of the queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:128 msgid "" ":guilabel:`Extension`: number of the extension to be dialed to reach the " "queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:129 msgid ":guilabel:`Agent Connection`: number to dial to log into the queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:130 msgid "" ":guilabel:`Agent disconnection`: number to dial to log out of the queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:131 msgid ":guilabel:`Connected Agents`: name of agent connected to the queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:133 msgid "" "The following buttons are also available on the :guilabel:`Queues` " "dashboard:" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:135 msgid ":guilabel:`Connect an agent`: manually connect an agent to the queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:136 msgid ":guilabel:`Report`: run a report on the queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:137 msgid ":guilabel:`Delete`: delete the queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:138 msgid ":guilabel:`Edit`: make changes to the settings of the queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:140 msgid "" "When agents are connected to the queue, or are live with a customer, they " "are displayed under the :guilabel:`Connected Agents` column." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:143 msgid "If they are static agents, they **always** show up as connected." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:145 msgid "" "Connect an agent by clicking the orange button labeled, :guilabel:`Connect " "an agent`. Then, select the desired agent's name from the drop-down menu, " "and click :guilabel:`Connect`." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst-1 msgid "" "Call queue with connected agents column highlighted and connect an agent and report buttons\n" "highlighted." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:154 msgid "" "For more information on static and dynamic agents, see this documentation:" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:156 msgid ":ref:`voip/axivox/static-agents`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:157 msgid ":ref:`voip/axivox/dynamic-agents`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:160 msgid "Report" msgstr "Звіт" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:162 msgid "" "Click :guilabel:`Report` to check on the reporting for a particular queue, " "in order to see who connected when, and what phone calls came in and out of " "the queue. This information is showcased on a separate :guilabel:`Queue " "report` page, when the green :guilabel:`Report` button is clicked." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:166 msgid "" "Reports can be customized by date in the :guilabel:`Period` field, and " "specified in the :guilabel:`From` and :guilabel:`to` fields. The information" " can be organized by :guilabel:`Event type`, and :guilabel:`Call ID`." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:170 msgid "" "When the custom configurations have been entered, click :guilabel:`Apply`." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:172 msgid "" "Each report can be exported to a :abbr:`CSV (comma separated value)` file " "for further use and analysis, via the :guilabel:`Export to CSV` button." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:175 msgid "" "When the :guilabel:`Event type` field is clicked, a drop-down menu appears " "with the following options:" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:178 msgid ":guilabel:`The caller quit`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:179 msgid ":guilabel:`An agent is connecting`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:180 msgid ":guilabel:`An agent is disconnecting`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:181 msgid ":guilabel:`The call was terminated (agent hangs up)`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:182 msgid ":guilabel:`The call was terminated (caller hangs up)`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:183 msgid ":guilabel:`The caller is connected to an agent.`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:184 msgid ":guilabel:`Someone is entering the queue`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:185 msgid ":guilabel:`The caller exits the queue (no agent is connected)`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:186 msgid ":guilabel:`The caller exits the queue (timeout)`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:187 msgid ":guilabel:`No one is answering`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:188 msgid ":guilabel:`No one is answering, the caller hangs up`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:189 msgid ":guilabel:`Transfer`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:190 msgid ":guilabel:`Blind Transfer`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst-1 msgid "Event types in the Axivox queue reporting feature." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:196 msgid "" "There is no limit to how many options can be selected from the " ":guilabel:`Event type` drop-down menu." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:199 msgid "" "Clicking :guilabel:`Check all` selects all the available options from the " "drop-down menu, and clicking :guilabel:`Uncheck all` removes all selections " "from the drop-down menu." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:202 msgid "" "To select an individual :guilabel:`Event type`, click on the desired option " "in the drop-down menu." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst-1 msgid "Axivox queue report with result, event type, and period highlighted." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:209 msgid "Connect to queue on Odoo" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:211 msgid "" "Dynamic agents can connect manually to the Axivox call queue from the Odoo " "*VoIP* widget, once the *VoIP* app is configured for the individual user in " "Odoo." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:215 msgid ":doc:`axivox_config`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:217 msgid "" "To access the Odoo *VoIP* widget, click the :guilabel:`📞 (phone)` icon in " "the upper-right corner of the screen, from any window within Odoo." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:221 msgid "" "For more information on the Odoo *VoIP* widget, see this documentation: " ":doc:`../voip_widget`" msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:223 msgid "" "For an agent to connect to the call queue, simply dial the :guilabel:`Agent " "connection` number, and press the green call button :guilabel:`📞 (phone)` " "icon in the *VoIP* widget. Then, the agent hears a short, two-second message" " indicating the agent is logged in. The call automatically ends " "(disconnects)." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:228 msgid "" "To view the connected agents in a call queue, navigate to the `Axivox " "management console `_, and click " ":guilabel:`Queues`, located in the left-hand column." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:231 msgid "" "Then, click the green :guilabel:`Refresh` button at the top of the " ":guilabel:`Connected agents` column. Any agent (static or dynamic) that is " "connected to the queue currently, appears in the column next to the queue " "they are logged into." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:235 msgid "" "To log out of the queue, open the Odoo *VoIP* widget, dial the " ":guilabel:`Agent disconnection` number, and press the green call button " ":guilabel:`📞 (phone)` icon. The agent is disconnected from the queue after a" " short, two-second message." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:239 msgid "" "To manually log a dynamic agent out of a call queue, navigate to the `Axivox" " management console `_, and click " ":guilabel:`Queues`, located in the left-hand column. Then, click the green " ":guilabel:`Refresh` button at the top of the :guilabel:`Connected agents` " "column." msgstr "" #: ../../content/applications/productivity/voip/axivox/call_queues.rst:243 msgid "" "To disconnect an agent manually, click the red :guilabel:`Disconnect` " "button, and they are immediately disconnected. This can be helpful in " "situations where agents forget to log out at the end of the day." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:3 msgid "Conference calls" msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:5 msgid "" "Conference calls help employees connect quickly and efficiently, so matters " "can be discussed in an open forum of sorts. Attendees can be limited, via a " "sign-in code. That way, confidential matters stay private." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:9 msgid "" "This document covers the configuration of conference calls in Axivox for use" " in Odoo *VoIP*." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:12 msgid "Add a virtual conference" msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:14 msgid "" "To add a virtual conference room, navigate to the `Axivox management console" " `_. After logging in, click on " ":guilabel:`Conferences` in the menu on the left." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:18 msgid "" "Next, click the green button labeled, :guilabel:`Add a conference`, and a " ":guilabel:`New conference` form appears." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst-1 msgid "New conference form on Axivox." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:25 msgid "" "From here, fill in the :guilabel:`Name` field, and set an " ":guilabel:`Internal extension`." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:27 msgid "" "The internal extension is what everyone in the network uses to quickly dial " "into the conference call, instead of typing in the whole phone number." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:31 msgid "" "Pick a number between three and five digits long, making it easy to remember" " and dial." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:33 msgid "" "Next, set the :guilabel:`Access code`, if the conference room requires " "security. This is a password to get into the conference, once the extension " "for the conference is dialed. Immediately after dialing the extension, a " "digital receptionist prompts for the :guilabel:`Access code`." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:37 msgid "" "In the :guilabel:`Administrator extension` field, click the drop-down menu, " "and select the user's extension that manages the call." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:40 msgid "" "Finally, in the :guilabel:`Wait for the administrator to start the " "conference` field, click the drop-down menu, and select :guilabel:`Yes` or " ":guilabel:`No`." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:43 msgid "" "Should the selection be :guilabel:`Yes`, then nobody is allowed to utilize " "the virtual conference room until the administrator is present, and logged " "into the conference call." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:46 msgid "" "When all fields are filled in, be sure to :guilabel:`Save` the " "configuration. Then, click :guilabel:`Apply changes` in the upper-right " "corner to implement the change in production." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:49 msgid "" "Upon doing so, the conference is added, and the Axivox administrator has the" " option to :guilabel:`Delete` or :guilabel:`Edit` the conference from the " "Axivox :guilabel:`Conference` main dashboard." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:53 msgid "" "To invite an Axivox user to a specific conference call, click " ":guilabel:`Invite` to the right of the desired conference, and proceed to " "enter the extension or phone number of the invitee in the pop-up window that" " appears." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:57 msgid "" "Once the extension or number is added into the :guilabel:`Please enter the " "phone number of the person you want to invite` field, click the green " ":guilabel:`Invite` button, and the recipient immediately receives a phone " "call, automatically linking them to the conference." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:66 #: ../../content/applications/productivity/voip/axivox/manage_users.rst:32 msgid "Incoming numbers" msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:68 msgid "" "To open a conference to a wider audience, an Axivox conference can be linked" " to *Incoming numbers*." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:70 msgid "" "To do that, log into the `Axivox management console " "`_, and click :guilabel:`Incoming numbers` in the" " menu on the left." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:73 msgid "" "On the :guilabel:`Incoming numbers` dashboard, click :guilabel:`Edit` to the" " far-right of the :guilabel:`Number` to which the conference should be " "attached." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:76 msgid "" "Then, under the first field, labeled, :guilabel:`Destination type for voice " "call`, click the drop-down menu, and select :guilabel:`Conference`." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:79 msgid "" "Next, in the :guilabel:`Conference` field, click the drop-down menu, and " "select the specific conference that should be attached to this incoming " "number." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:82 msgid "" "Now, whenever this incoming number is dialed, the caller is let into the " "conference, if there is not an :guilabel:`Access code` required. If there " "*is* an :guilabel:`Access code` required, the caller is then prompted to " "enter the :guilabel:`Access code` to enter the conference." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:87 msgid "Start call in Odoo" msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:89 msgid "" "Anywhere in the Odoo database, open the *VoIP* widget, by clicking the " ":guilabel:`📞 (phone)` icon, located in the upper-right corner. Then, dial " "the specific extension number for the conference, and click the :guilabel:`📞" " (phone)` icon." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst-1 msgid "Connecting to a conference extension using the Odoo VoIP widget." msgstr "" #: ../../content/applications/productivity/voip/axivox/conference_calls.rst:97 msgid "" "Once the digital receptionist answers, enter the :guilabel:`Access code` (if" " needed), and press the :guilabel:`# (pound)` icon/key." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:3 msgid "Advanced dial plans" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:5 msgid "" "Typically, companies have a lot of incoming calls every day, but many do not" " want their teams to answer calls 24 hours a day, 7 days a week." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:8 msgid "" "By using Axivox advanced dial plan features, the process can be automated, " "and routing can be set up for all scenarios. This way, customers are never " "left waiting, or frustrated, because they cannot get in touch with anyone." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:12 msgid "" "By utilizing the advanced elements in dial plans, companies can automate " "call routing for certain days or times, like company holidays. Companies can" " also allow callers to enter extensions themselves, and get transferred " "automatically using a digital receptionist. This way, an administrative team" " does **not** have to be available around the clock." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:17 msgid "" "There is even the option to route callers, depending on where they are " "calling from in the world, thus maximizing efficiency." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:21 msgid "" "For more information on basic dial plans, and how to add elements, visit " ":doc:`dial_plan_basics`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:24 msgid "" "Using a browser add-on for spelling may hinder the use of the visual editor " "in dial plans. Do **not** use a translator with the Axivox management " "console." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:28 #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:160 msgid "Advanced elements" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:30 msgid "" "In Axivox dial plans (as described in :doc:`dial_plan_basics`), there are " "two advanced elements that can be used." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:33 #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:164 msgid "" ":guilabel:`Record`: recording feature is enabled (requires plan change, " "enabled in Axivox settings)." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:35 #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:166 msgid "" ":guilabel:`Caller ID`: replace the caller ID by the called number or free " "text." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:37 msgid "" "To add one of these elements, navigate to the :guilabel:`Dial plans` page, " "located in the menu on the left side of the `Axivox management console " "`_." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:40 msgid "" "Next, click on the :guilabel:`Visual Editor` button to the right of the " "desired dial plan to edit it. Finally, open the :guilabel:`New element` " "drop-down menu, select the element, and click :guilabel:`Add`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst-1 msgid "" "Visual editor for a dial plan in Axivox, with Add and the dispatcher element" " highlighted." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:48 #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:99 msgid "For more information, visit :ref:`voip/axivox/dial_plans`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:51 msgid "" "The :guilabel:`Record` element records calls that are routed through this " "element, and requires an additional plan change in Axivox." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:54 msgid "" "To enable recording on Axivox, navigate to :guilabel:`Settings` in the " "`Axivox management console `_. Then, go to the " ":guilabel:`Recording` drop-down menu, near the bottom of the page. From " "there, select :guilabel:`Enabled` from the drop-down menu to enable " "recording using the :guilabel:`Record` element in a dial plan." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:60 msgid "" "If the :guilabel:`Recording` drop-down menu is unavailable and unable to " "change, then consult Axivox to enable the feature." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:63 msgid "" "The :guilabel:`Caller ID` element allows for the replacement of the caller " "ID downstream, after routing." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:66 msgid "" "Upon adding the :guilabel:`Caller ID` element to the dial plan, and double-" "clicking it to configure it, two options appear." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:69 msgid "" "The first is a :guilabel:`Free text` field, where any text can be input to " "replace the caller ID. The second option is :guilabel:`Replace the caller ID" " by the called number`. This option replaces the caller's ID with the " ":guilabel:`Incoming number`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:74 msgid "" "A company may want to use the :guilabel:`Caller ID` element to replace the " ":guilabel:`Incoming number`, so employees, or outside transfers, cannot see " "the number, and information is kept private." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:79 #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:135 msgid "Basic routing elements" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:81 msgid "" "Basic routing elements in Axivox dial plans provide extension-based routing." " This can be done by adding either a *Menu* to numerically link the dial-by-" "numbers to an action, or by using a *Digital Receptionist* to automatically " "route or listen for an extension, based on a key input from the caller." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:86 msgid "" "The main difference between the two elements is that the *Digital " "Receptionist* does **not** need to be pre-configured numerically with " "actions. Instead, it acts as a virtual receptionist." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:89 msgid "" ":guilabel:`Menu`: add a dial-by-number directory and configured downstream " "actions (not terminal). For example, a dial-by-numbers function could " "feature an element, wherein clicking '2' takes the caller to the element " "linked to '2' on the Menu element in the dial plan." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:92 msgid "" ":guilabel:`Digital Receptionist`: attach a virtual dispatcher to listen for " "extensions." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:94 msgid "" "To add one of these elements, navigate to the :guilabel:`Dial plans` page, " "located in the menu on the left side of the `Axivox management console " "`_. Next, click on the :guilabel:`Visual Editor` " "button to the right of the dial plan, to edit the dial plan. Then, open the " ":guilabel:`New element` drop-down menu, select the element, and click " ":guilabel:`Add`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:102 msgid "Digital receptionist scenario" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:104 msgid "" "The *Digital Receptionist* element is a listen-feature that accurately " "routes callers through a dial plan, based on the extension they enter, via " "the key pad." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:107 msgid "" "Set a *Digital Receptionist* to eliminate the need of a team, or live " "receptionist, to be on-call all the time. With that element in place, calls " "now reach their destination, without a real person interjecting." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:111 msgid "" "After adding the :guilabel:`Digital Receptionist` element to a dial plan, " "connect the appropriate endpoints, and double-click on the element to set " "the :guilabel:`Timeout` on the :guilabel:`receptionist` pop-up window that " "appears." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:115 msgid "" "The :guilabel:`Timeout` can be set in `5` second increments, from `5` " "seconds to `60` seconds." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:118 msgid "" "The :guilabel:`Digital Receptionist` element **requires** a :guilabel:`Play " "a file` element on either side of it, to explain what action to take, and " "when a wrong extension is entered." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:122 msgid "" "While customizing a dial plan in a :guilabel:`Dialplan Editor` pop-up " "window, add a :guilabel:`Menu` element, with a :guilabel:`Greeting message` " "that might read, `Press star to dial an extension`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:126 msgid "" "Then, on the :guilabel:`Menu` element, for the :guilabel:`* (star)` option, " "link a :guilabel:`Play a file` element, that plays an :guilabel:`Audio " "message` saying, 'Enter the extension of the person you are trying to " "reach'." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:130 msgid "" "Following the first :guilabel:`Play a file` element, add the " ":guilabel:`Digital Receptionist` element, followed by another " ":guilabel:`Play a file` element, which states, 'That is not a valid " "extension'." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:134 msgid "" "This last element is in place to close the loop, should the caller not enter" " a correct extension." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:136 msgid "" "Finally, this last :guilabel:`Play a file` element is looped back into the " ":guilabel:`Menu` element." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:0 msgid "A digital receptionist element highlighted in an example dial plan." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:144 msgid "" "Dial plan elements can be configured by double-clicking them, and selecting " "different features of the Axivox console to them." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:147 msgid "" "For example, an :guilabel:`Audio message` needs to be made, and then " "selected in a :guilabel:`Play a file` or :guilabel:`Menu` element." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:150 msgid "" "For more information, see this documentation " ":ref:`voip/axivox/audio_messages`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:153 #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:147 msgid "Advanced routing elements" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:155 msgid "" "Advanced routing elements route calls automatically as they are received " "into the incoming number(s). This can be configured using geo-location, " "whitelisting, or time-based variables. Calls pass through a filter prior to " "their final destination, and are routed, based on the set variable(s)." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:160 msgid "The following are advanced routing elements:" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:162 msgid "" ":guilabel:`Dispatcher`: create a call filter to route traffic, based on the " "geo-location of the caller ID." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:164 msgid "" ":guilabel:`Access List`: create a tailored access list, with VIP customer " "preference." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:165 #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:154 msgid "" ":guilabel:`Time Condition`: create time conditions to route incoming traffic" " around holidays, or other sensitive time-frames." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:169 msgid "" "Whitelisting is a technical term used to create a list of allowed numbers. " "Conversely, blacklisting is used to create a list of denied numbers." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:172 msgid "" "To add one of these elements, navigate to the :guilabel:`Dial plans` page, " "located in the menu on the left side of the `Axivox management console " "`_. Next, click on the :guilabel:`Visual Editor` " "button to the right of the dial plan, to edit the dial plan. Then, open the " ":guilabel:`New element` drop-down menu, select the element, and click " ":guilabel:`Add`. For more information, visit :ref:`voip/axivox/dial_plans`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:179 msgid "Dispatcher scenario" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:181 msgid "" "A *Dispatcher* element is a dial plan feature that directs calls, based on " "region or geo-location. In most cases, the :guilabel:`Dispatcher` element in" " a dial plan is linked to the :guilabel:`Start` element, in order to filter " "or screen calls as they come into an incoming number." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:185 msgid "" "Double-click the :guilabel:`Dispatcher` element in the :guilabel:`Dialplan " "Editor` pop-up window to configure it." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:188 msgid "" "This element checks numbers (routed through this element), according to " "regular expressions. To add a regular expression, click :guilabel:`Add a " "line` on the bottom of the :guilabel:`Dispatcher` pop-up window." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:192 msgid "" "Then, under :guilabel:`Name`, enter a recognizable name to identify this " "expression. This is the name that appears in the :guilabel:`Dispatcher` " "element on the dial plan showcased in the :guilabel:`Dialplan Editor` pop-up" " window." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:196 msgid "" "In the :guilabel:`Regular expression` field, enter the country code, or area" " code, which Axivox should route for incoming calls. This is especially " "helpful when a company would like to filter their customers to certain " "queues, or users based on the customer's geo-location." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:200 msgid "" "To specify all numbers behind a certain country code, or area code, include " "`\\d+` after the country code, or country code + area code." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst-1 msgid "" "Dispatcher configuration panel, with name, regular expression and add a line" " highlighted." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:208 msgid "`02\\\\d+`: validates the numbers starting with `02`" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:209 msgid "`00\\\\d+`: validates all numbers beginning with `00`" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:210 msgid "" "`0052\\\\d+` validates all numbers beginning with `0052` (Mexico country " "code)" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:211 msgid "" "`001716\\\\d+`: validates all numbers beginning with `001716` (USA country " "code + Western New York area code)" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:215 msgid "" "A regular expression (shortened to \"regex\" or \"regexp\"), sometimes " "referred to as a \"rational expression,\" is a sequence of characters that " "specifies a match pattern in text. In other words, a match is made within " "the given range of numbers." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:219 msgid "" "When the desired configurations are complete on the :guilabel:`Dispatcher` " "pop-up window, be sure to click :guilabel:`Save`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:222 msgid "" "Upon doing so, the :guilabel:`Dispatcher` element appears with different " "routes available to configure, based on the :guilabel:`Regular Expressions` " "that were set." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:225 msgid "" "Attach these routes to any :guilabel:`New element` in the " ":guilabel:`Dialplan Editor` pop-up window." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:227 msgid "" "By default, there is an :guilabel:`Unknown` path that appears on the " ":guilabel:`Dispatcher` element after setting at least one :guilabel:`Regular" " Expression`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:230 msgid "" "Calls follow this route/path when their number does not match any " ":guilabel:`Regular Expression` set on the :guilabel:`Dispatcher` element." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst-1 msgid "Dial plan with dispatcher element highlighted." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:238 msgid "Time condition scenario" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:240 msgid "" "When a :guilabel:`Time Condition` element is added to a dial plan, it has a " "simple :guilabel:`True` and :guilabel:`False` routing." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:243 msgid "" "After adding the :guilabel:`Time Condition` element to a dial plan, double-" "click it to configure the variables. :guilabel:`Hour/Minute`, " ":guilabel:`Days of the week`, :guilabel:`Day of the month`, and " ":guilabel:`Month` can all be configured." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:247 msgid "" "If the time which the caller contacts the incoming number matches the set " "time conditions, then the :guilabel:`True` path is followed, otherwise the " ":guilabel:`False` path is followed." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:251 msgid "" "For a company that is closed yearly for the American Independence Day " "holiday (July 4th) the following time conditions should be set:" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:254 msgid ":guilabel:`Hour/Minute` - `0:0 to 23:59`" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:255 msgid ":guilabel:`Day of the week` - `All to All`" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:256 msgid ":guilabel:`Day of the month` - `From 4 to 4`" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:257 msgid ":guilabel:`Month` - `July`" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:259 msgid "" "The :guilabel:`Time Condition` element is especially useful for holidays, " "weekends, and to set working hours. When a caller reaches a destination " "where they can be helped, either with a real person or voicemail, this " "reduces wasted time and hangups." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst-1 msgid "" "Time condition element set in a dial plan on Axivox. Time condition is " "highlighted." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:268 msgid "" "To set the :guilabel:`Timezone` that the :guilabel:`Time Condition` operates" " under, navigate to `Axivox management console " "`_, and click :guilabel:`Settings` in the menu on" " the left. Then, set the :guilabel:`Timezone` using the second field from " "the bottom, by clicking the drop-down menu." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:274 msgid "Access list scenario" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:276 msgid "" "An *Access List* element in a dial plan allows for the routing of certain " "numbers, and disallows (denies) other numbers." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:279 msgid "" "After adding an :guilabel:`Access List` element to a dial plan, it can be " "configured by double-clicking on the element directly in the " ":guilabel:`Dialplan Editor` pop-up window." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:282 msgid "" "Two fields appear where regular expressions can based in the " ":guilabel:`Allow` and :guilabel:`Deny` fields of the :guilabel:`Access List`" " pop-up window." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:286 msgid "" "For a very important customer, their number can be set in the " ":guilabel:`Allow` field, and these callers can be sent directly to " "management." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:290 msgid "" "A regular expression (shortened to \"regex\" or \"regexp\"), sometimes also " "referred to as a \"rational expression,\" is a sequence of characters that " "specifies a match pattern in text." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst-1 msgid "" "Access list element configuration with the allow/deny fields highlighted." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:298 msgid "`2\\\\d\\\\d`: validates numbers from `200 to 299`" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:299 msgid "`02\\\\d*`: validates all numbers beginning with `02`" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:300 msgid "`0017165551212`: validates the number (`0017165551212`)" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:302 msgid "" "After setting the :guilabel:`Allow` and :guilabel:`Deny` fields with regular" " expressions or numbers, click :guilabel:`Save` on the :guilabel:`Access " "List` pop-up window." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:305 msgid "" "Then, on the :guilabel:`Access list` element in the dial plan, three paths " "(or routes) are available to link to further actions." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:308 msgid "" "Unknown calls can be routed through the regular menu flow by adding a " ":guilabel:`Menu` element, and connecting it to the :guilabel:`Unknown` path." " :guilabel:`Refused` calls can be routed to the :guilabel:`Hang up` element." " Lastly, :guilabel:`Authorized` callers can be sent to a specific extension " "or queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst-1 msgid "Access list element highlighted in an example dial plan." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:318 msgid "Switches" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:320 msgid "" "A *Switch* element in Axivox is a simple activated/deactivated route action." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:322 msgid "" "These can be activated or chosen quickly, allowing for quick routing " "changes, without altering the dial plan." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:325 msgid "" "Alternate routes can be configured, so that in a moments notice, they can be" " switched to. This could be for new availability, or to adjust traffic flow " "for any number of reasons." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:328 msgid "" "Axivox allows for a simple on/off switch, and a multi-switch, which can have" " several paths to choose from." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:331 msgid "" ":guilabel:`Switch`: a manual on/off control that can divert traffic, based " "on whether it is opened (on) or closed (off)." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:333 #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:156 msgid "" ":guilabel:`Multi-Switch`: a mechanism to create paths, and turn them on and " "off, to divert incoming calls." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:337 msgid "Basic switch" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:339 msgid "" "A :guilabel:`Switch` can be set in the `Axivox management console " "`_ by navigating to :guilabel:`Switches` in the " "left menu. To create a new switch click :guilabel:`Add a switch` from the " ":guilabel:`Switches` dashboard, configure a :guilabel:`Name` for it, and " "click :guilabel:`Save`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:344 msgid "" "Then, toggle the desired switch to either :guilabel:`On` or :guilabel:`Off`," " from the :guilabel:`State` column on the :guilabel:`Switches` dashboard." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:347 msgid "" "This :guilabel:`On` / :guilabel:`Off` state automatically routes traffic in " "a dial plan, in which this switch is set." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:350 msgid "" "The traffic travels to the :guilabel:`Active` route when :guilabel:`On` is " "toggled in the switch. The call traffic travels to the :guilabel:`Inactive` " "route when :guilabel:`Off` is toggled in the switch." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:354 msgid "" "Changes can be made on the fly, just be sure to click :guilabel:`Apply " "changes` to implement the them." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:358 msgid "Add a switch to dial plan" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:360 msgid "" "To add a :guilabel:`Switch` to a dial plan, navigate to `Axivox management " "console `_, and click on :guilabel:`Dial plans` " "in the left menu. Then, click :guilabel:`Visual Editor` next to the desired " "dial plan to open the :guilabel:`Dialplan Editor` pop-up window." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:365 msgid "" "Then, from the :guilabel:`New element` drop-down menu, select " ":guilabel:`Switch`, and then click :guilabel:`Add`. Double-click on the " "element to further configure the :guilabel:`Switch` element." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst-1 msgid "" "Switch configuration in a dial plan, with inactive and active routes " "highlighted." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:373 msgid "Multi-switch" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:375 msgid "" "A *Multi-Switch* element in Axivox is a switch where multiple paths can be " "configured, and switched between." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:378 msgid "" "To configure and set a :guilabel:`Multi-Switch` element, navigate to `Axivox" " management console `_. Then, click on the " ":guilabel:`Switches` menu item in the left menu." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:381 msgid "" "Toggle to the :guilabel:`Multi-switch` tab to create, or set, a pre-" "configured :guilabel:`Multi-Switch` element." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:384 msgid "" "To create a new :guilabel:`Multi-Switch`, click :guilabel:`Create new`. " "Then, enter a :guilabel:`Name` for the element, and then enter the " ":guilabel:`Available choice`. Enter one :guilabel:`Available choice` per " "line. Do **not** duplicate any entries." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:388 msgid "Remember to click :guilabel:`Save` when done." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:390 msgid "" "To select the :guilabel:`State` of the :guilabel:`Multi-Switch`, click the " "drop-down menu next to the :guilabel:`Multi-Switch` name, under the " ":guilabel:`Multi-switch` tab on the :guilabel:`Switches` dashboard." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:394 msgid "" "The :guilabel:`State` chosen is the route that is followed in the dial plan." " The :guilabel:`State` can be edited on the fly, just be sure to click " ":guilabel:`Apply changes`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:398 msgid "Add a multi-switch to dial plan" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:400 msgid "" "To add a :guilabel:`Multi-Switch` element to a dial plan, navigate to " "`Axivox management console `_, and click " ":guilabel:`Dial plans` in the left menu." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:403 msgid "" "Then, select or create a dial plan. Next, click :guilabel:`Visual Editor` on" " the desired dial plan." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst:405 msgid "" "On the :guilabel:`Dialplan Editor` pop-up window that appears, click on the " ":guilabel:`New element` drop-down menu, and select :guilabel:`Multi-Switch`." " Then, click :guilabel:`Add`. Double-click on the element to further " "configure the :guilabel:`Switch` element." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_advanced.rst-1 msgid "" "Multi-switch configuration in a dial plan, with chosen route highlighted." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:3 msgid "Dial plan basics" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:5 msgid "" "When someone calls a business, they might need to get in contact with " "customer support, a sales team, or even a person's direct line. The caller " "might also be in search of some information about the business, such as " "store hours. Or, they might want to leave a voicemail, so someone from the " "company can call them back. With dial plans in Axivox, a company can manage " "how incoming calls like this are handled." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:11 msgid "" "Using proper call architecture through a dial plan, callers get directed to " "the right people, or to the right information, in a quick, efficient manner." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:14 msgid "This document covers the basic configuration of dial plans in Axivox." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:17 msgid "" "For more information on advanced dial plans, visit " ":doc:`dial_plan_advanced`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:20 msgid "" "Using a browser add-on for spelling may hinder the use of the visual editor " "in dial plans. Do not use a translator with the Axivox management console." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:26 msgid "Dial plans" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:28 msgid "" "Access dial plans by navigating to `Axivox management console " "`_, and clicking on :guilabel:`Dial plans` from " "the menu on the left." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:31 msgid "" "To add a new dial plan from the :guilabel:`Dial plan` page, click the green " "button labeled, :guilabel:`Add a new dial plan`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:35 msgid "" "Axivox has no limit to the number of dial plans that can be created. These " "can be added, and improved upon, at any time. This allows for sandboxes to " "be created with many different configurations." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst-1 msgid "" "Dial plan dashboard with the edit features and Add a dial plan button " "highlighted." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:43 msgid "" "To edit an existing dial plan, choose one of the following options to the " "right of the saved dial plan:" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:46 msgid ":guilabel:`Delete`: this action deletes the attached dial plan." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:47 msgid ":guilabel:`Edit`: this action allows the user to edit the dial plan." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:48 msgid "" ":guilabel:`Visual Editor`: this action opens a visual editor window, where " "the dial plan architecture can be viewed and edited." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:50 msgid "" ":guilabel:`Duplicate`: this action duplicates the dial plan, and puts it at " "the bottom of the list, with an extension of one number (+1) larger than the" " original extension." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:54 msgid "Dialplan editor (visual editor)" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:56 msgid "" "When the :guilabel:`Visual Editor` button is clicked for a dial plan on the " ":guilabel:`Dial plan` page, a pop-up :guilabel:`Dialplan Editor` window " "appears." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:59 msgid "" "This pop-up window is the primary place where the architecture, or " "structure, of the dial plan is configured. In this window, a :abbr:`GUI " "(graphical user interface)` appears, where various dial plan elements can be" " configured and linked together." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst-1 msgid "" "Visual editor for an example dial plan, with the new element, Add, and Save buttons\n" "highlighted." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:69 msgid "" "New dial plans come blank with :guilabel:`New element` options for the user " "to :guilabel:`Add` and :guilabel:`Save`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:72 msgid "" "The method for saving in the :guilabel:`Dialplan Editor` is different from " "saving any other edits in the Axivox management console because the " ":guilabel:`Save` button **must** be pressed before closing the " ":menuselection:`Visual editor`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:76 msgid "" "Then, before these changes can take place on the Axivox platform, the user " "**must** click :guilabel:`Apply changes` in the upper-right corner of the " ":guilabel:`Dial plan` page." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:79 msgid "" "From the :guilabel:`Dialplan Editor` pop-up window, users can add a new " "element to the dial plan. To do that, open the :guilabel:`New element` drop-" "down menu, and select the desired element. Then, click :guilabel:`Add`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:83 msgid "" "Doing so adds that element to the visual editor display of the dial plan " "being modified. This element can be moved where desired amongst the other " "elements present in the dial plan." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:86 msgid "" "Connect elements in the dial plan by clicking and dragging outward from the " ":guilabel:`(open circle)` icon on the right side of the element. Doing so " "reveals an :guilabel:`(arrow)` icon. Proceed to drag this " ":guilabel:`(arrow)` icon to the desired element in the dial plan that it is " "meant to connect with." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:91 msgid "" "Connect the :guilabel:`(arrow)` icon to the circle on the left side of the " "desired element." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:93 msgid "" "Calls displayed in the dial plan flow from left-to-right in the element." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:95 msgid "" "In order to further configure a :guilabel:`New element`, double-click on the" " element inside the dial plan, to reveal a subsequent pop-up window, wherein" " additional customizations can be entered." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:98 msgid "" "Each element has a different configuration pop-up window that appears when " "double-clicked." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:101 msgid "" "All elements **must** have a final destination in the dial plan in order to " "close a loop. This can be accomplished by implementing the :guilabel:`Hang " "up` element, or looping the element back to a :guilabel:`Menu` element or " ":guilabel:`Digital Receptionist` element elsewhere in the dial plan." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:0 msgid "" "Dial plan, shown with highlight looping open end back to the beginning of the menu\n" "element." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:111 msgid "" "Once all desired dial plan elements and configurations are complete, " "remember to click :guilabel:`Save` before exiting the :guilabel:`Dialplan " "Editor` pop-up window. Then, click :guilabel:`Apply changes` on the " ":guilabel:`Dial plans` page to ensure they are implemented into Axivox " "production." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:117 msgid "Dial plan elements" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:119 msgid "" "The following elements are available in the :guilabel:`New element` drop-" "down menu, while designing a dial plan in the :guilabel:`Dialplan Editor` " "pop-up window." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:123 msgid "Basic elements" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:125 msgid "" "These are the basic elements that are used in simple dial plans in Axivox:" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:127 msgid ":guilabel:`Call`: call an extension or queue." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:128 msgid ":guilabel:`Play a file`: play an audio file or voice greeting." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:129 msgid ":guilabel:`Voicemail`: forward to a voicemail (terminal)." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:130 msgid ":guilabel:`Hang up`: hang up the call (terminal)." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:131 msgid "" ":guilabel:`Queue`: attach a call queue with a group of users to answer a " "call." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:132 msgid "" ":guilabel:`Conference`: add a conference room for a caller to connect to." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:137 msgid "" "Routing elements change or route the path of a caller, these are some basic " "routing elements used in Axivox:" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:140 msgid "" ":guilabel:`Menu`: add a dial-by-number directory and configure downstream " "actions (not terminal)." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:141 msgid "" ":guilabel:`Switch`: attach a manual on/off control that can divert traffic " "based on whether it is opened (On) or closed (Off)." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:143 msgid "" ":guilabel:`Digital Receptionist`: attach a virtual dispatcher to listen for " "extensions to connect to." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:149 msgid "These are the more advanced elements that route calls in Axivox:" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:151 msgid "" ":guilabel:`Dispatcher`: create a call filter to route traffic based on the " "geo-location of the caller ID." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:153 msgid "" ":guilabel:`Access List`: create a tailored access list with VIP customer " "preference." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:162 msgid "The following are more advanced elements (not routing) in Axivox:" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:169 msgid "" "Dial plan elements can be configured by double-clicking them, and linking " "different aspects of the Axivox console to them." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:173 msgid "Attach to incoming number" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:175 msgid "" "To attach an existing dial plan to an incoming number, go to `Axivox " "management console `_ , and click on " ":guilabel:`Incoming numbers`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:178 msgid "" "Next, click :guilabel:`Edit` next to the number to which the dial plan " "should be attached." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:180 msgid "" "Doing so reveals a separate page wherein that number's dial plan can be " "modified. To do that, select :guilabel:`Dial plan` from the " ":guilabel:`Destination type for voice call` field drop-down menu. Then, " "choose the desired dial plan from the :guilabel:`Dial plan` field that " "appears." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:184 msgid "" "With that in place, that means when that specific number calls in, the " "configured dial plan is activated, and runs through the prompts to properly " "route the caller." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:187 msgid "" "Finally, :guilabel:`Save` the changes, and click :guilabel:`Apply changes` " "in the upper-right corner." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:191 msgid "Basic dial plan scenario" msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:193 msgid "" "The following showcases a basic dial plan scenario for call routing, where " "additional elements can be added to expand the setup. This basic dial plan " "scenario includes the following linked elements :menuselection:`Start --> " "Play a file --> Menu --> (Hang-up, Calls, Queues, Conferences) --> " "(Voicemail, Hang-up)`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst-1 msgid "Basic dial plan configuration." msgstr "" #: ../../content/applications/productivity/voip/axivox/dial_plan_basics.rst:203 msgid "" "This setup does **not** include any basic or advanced call routing. For more" " information on call routing, reference this documentation: " ":doc:`dial_plan_advanced`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:3 msgid "Dynamic caller ID" msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:5 msgid "" "*Caller ID* identifies the caller when they make a phone call. It allows the" " recipient of the call to see what number the caller is calling from. Caller" " ID shows users and clients who is calling, so they can choose to pick up or" " decline the call." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:9 msgid "" "Axivox offers a dynamic caller ID option to choose which number is displayed" " on outgoing calls." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:11 msgid "" "International numbers can be purchased to do business transactions " "internationally, via a phone call, from a number that has an area code or " "country code of the destination being called. By displaying a local number, " "this can increase customer engagement." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:15 msgid "" "Some companies have many employees making calls from a call center. These " "employees are not always available to receive a return phone call from a " "prospective customer. In this case, :abbr:`VoIP (Voice over Internet " "Protocol)` can be configured in such a way that dynamic caller ID shows the " "main company phone number, so any number of employees in the group can " "answer the call. This way, a call is never missed." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:24 msgid "Default outgoing number" msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:26 msgid "" "In Axivox a *default number* can be set. This is a company's main number. " "This means, when anyone from the company (user/employee) calls a number " "outside the company, the default outgoing number shows up automatically on " "the caller ID." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:30 msgid "" "If someone from outside the company tries to call back a user/employee, they" " are then funneled back through the main line (default number). If there is " "a dial plan set up, they are prompted to make selections. This is especially" " helpful in cases where employees change positions frequently, or if they " "leave the company." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:39 msgid "" "To access the default number, go to the `Axivox management console " "`_, and log in. Then, click into " ":guilabel:`Settings` in the left menu, and navigate to :guilabel:`Default " "outgoing number`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:43 msgid "" "From here, change the :guilabel:`Default outgoing number` by clicking the " "drop-down menu, and making a selection from the incoming phone numbers " "available on Axivox." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:46 msgid "" "Be sure to :guilabel:`Save` the changes, then click :guilabel:`Apply " "changes` in the upper-right corner of the :guilabel:`General Settings` page " "to implement the change." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:49 msgid "" "The :guilabel:`Default outgoing number` is what shows up by default in the " "Axivox management portal. However, the outgoing number can also be " "configured differently at the user level." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:53 msgid "Users" msgstr "Користувачі" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:55 msgid "" "To configure the outgoing number at the user level, log in to the `Axivox " "management console `_. Next, click " ":guilabel:`Users` from the menu on the left, and then click :guilabel:`Edit`" " to the right of the user that is to be configured." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:59 msgid "" "Under :guilabel:`Outgoing number`, click the drop-down menu to select either" " the :guilabel:`Default outgoing number` (as specified here: " ":ref:`voip/axivox/dynamic-caller-id-default`), or any of the incoming " "numbers on the Axivox account." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:63 msgid "" "Choosing the :guilabel:`Default` selection in the :guilabel:`Outgoing " "number` drop-down menu ensures this user has the :guilabel:`Default outgoing" " number` shown on their caller ID when making calls." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:66 msgid "" "If a specific number is chosen, and that number is assigned to this user " "under :guilabel:`Incoming numbers` (in the Axivox console's menu on the " "left), that means this user has a direct line for customers to reach them." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:70 msgid "" "Once the desired changes are complete, be sure to click :guilabel:`Save`, " "then click :guilabel:`Apply changes` in the upper-right corner to implement " "the change." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:74 msgid "" "By default, when creating a new user in Axivox, the :guilabel:`Outgoing " "number` is automatically set to :guilabel:`Default`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:78 msgid "Advanced options" msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:80 msgid "" "To access the :guilabel:`Advanced options`, navigate to the " ":guilabel:`Settings` option in the menu on the left of the `Axivox " "management console `_. Then, click " ":guilabel:`Advanced options` to the right of :guilabel:`Default outgoing " "number`." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:84 msgid "" "By default, there are not any advanced rules set. To create one, click the " "green :guilabel:`+ (plus)` icon. Doing so reveals a line with two blank " "fields. From here, different caller IDs can be set up, depending on what " "location the user/employee is calling from." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:88 msgid "" "To create a rule, first set the :guilabel:`Destination prefix` in the first " "empty field. This is the country code, complete with zero(s) in front of it." " Then, in the second empty field, select the phone number that should be " "used for calling out from that country code." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:93 msgid "" "Check the box for :guilabel:`Apply advanced rules even for users with a " "default outgoing number configured` to allow these rules to take precedent " "over all other outgoing configurations." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:97 msgid "" "The order of the rules can be modified by dragging-and-dropping them into " "another order. The first matching rule is applied." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:101 msgid "" "For example, a company wants all users/employees to utilize the configured " "number for Great Britain when calling from the `0044` country code (Great " "Britain)." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:104 msgid "" "To accomplish that, simply type in `0044` into the :guilabel:`Destination " "prefix` field, and select the number starting with the `+44` country code. " "Order the rules as necessary, and select the checkbox to supersede all other" " rules, if needed." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:0 msgid "Advanced options for the default outgoing number." msgstr "" #: ../../content/applications/productivity/voip/axivox/dynamic_caller_id.rst:112 msgid "" "Once the desired configurations are complete, be sure to click " ":guilabel:`Save`, then click :guilabel:`Apply changes` in the upper-right " "corner to implement the change." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:3 msgid "Manage users in Axivox" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:5 msgid "" "Managing Axivox :abbr:`VoIP (Voice over Internet Protocol)` users is an " "important part of setting up :abbr:`VoIP (Voice over Internet Protocol)` in " "an Odoo database. Each Axivox user has a unique name, phone number and/or " "extension, and a voicemail. This way, they can be reached in a variety of " "convenient ways." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:10 msgid "" "Axivox users are organized in a simple, straightforward way in the Axivox " "console, so an administrator can manage users quickly and easily." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:14 msgid "" "This documentation covers how to configure everything through a provider " "called, Axivox. Depending on the chosen VoIP provider, the processes to " "manage users may be different." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:18 msgid "Overview" msgstr "Загальний огляд" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:20 msgid "" "Begin at the Axivox management console by navigating to " "`https://manage.axivox.com `_. Log in with the " "appropriate administrator credentials." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:24 msgid "" "Actions in the Axivox management console **must** be double-saved, in order " "for the changes to take effect. To save any changes, click :guilabel:`Save` " "in the individualized changes screen. Then, to implement those changes, " "click the :guilabel:`Apply Changes` button in the upper-right corner of the " "console." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:34 msgid "" "Incoming numbers are all the numbers a company is paying to use to receive " "calls." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:36 msgid "" "Click on :menuselection:`Incoming numbers` from the menu on the left of the " "Axivox management console. Doing so reveals the :guilabel:`Incoming numbers`" " page, where all the incoming numbers are listed, along with their " ":guilabel:`Destination` and SMS information." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:40 msgid "" "The :guilabel:`Destination` determines the action that is taken, or the path" " the caller follows when dialing said numbers." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:43 msgid "" "To edit the :guilabel:`Destination`, click the :guilabel:`Edit` button to " "the far-right of the incoming number line to be modified. Then, on the " ":guilabel:`Edit number` page that appears, the :guilabel:`Destination type " "for voice call` can be changed." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:47 msgid "" "The options available in the :guilabel:`Destination type for voice call` " "drop-down menu are as follows:" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:50 msgid ":guilabel:`Not configured`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:51 msgid ":guilabel:`Extension`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:52 msgid ":guilabel:`Dial plan`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:53 msgid ":guilabel:`Voicemail`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:54 msgid ":guilabel:`Hang up`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:55 msgid ":guilabel:`Conference`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:57 msgid "" "Depending on the selection made in the :guilabel:`Destination type for voice" " call` drop-down menu, a second, selection-specific drop-down menu is " "populated with further configuration options. Additionally, more fields are " "revealed, based on the selection made in the :guilabel:`Destination type for" " voice call` drop-down menu." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:62 msgid "" "Once the desired configurations are complete, click :guilabel:`Save`, then " "click :guilabel:`Apply changes` in the upper-right corner to implement them." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:66 msgid "New users" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:68 msgid "" "Every employee using :abbr:`VoIP (Voice over Internet Protocol)` at the " "company needs an Axivox user account associated with them." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:71 msgid "" "To view existing users in the Axivox management console, click " ":guilabel:`Users` from the menu on the left of the console. Every user has a" " :guilabel:`Number`, :guilabel:`Name`, option for a :guilabel:`Voicemail`, " "and an :guilabel:`Outgoing number` specified." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:75 msgid "" "To create a new user in the Axivox console, click :guilabel:`Add a user` to " "reveal a :guilabel:`New user` form. The following tabs are available for " "configuring the new user:" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:78 msgid "" ":guilabel:`General`: basic information, including the extension of the user," " can be set." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:79 msgid "" ":guilabel:`Forwardings`: internal forwards on 'no answer' or busy signals." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:80 msgid ":guilabel:`Follow Me`: external forward configuration." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:81 msgid "" ":guilabel:`Keys`: set hot-keys within the :abbr:`VoIP (Voice over Internet " "Protocol)` system." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:82 msgid "" ":guilabel:`SIP Identifiers`: :abbr:`SIP (Session Initiation Protocol)` " "username and password for external configuration." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:84 msgid "" ":guilabel:`Permissions`: set access rights for users in the Axivox " "management console." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:87 msgid "General tab" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:89 msgid "" "Under the :guilabel:`General` tab of the :guilabel:`New user` form, in the " ":guilabel:`Extension` field, input an extension that is unique to the user. " "This is the number internal users dial to reach a specific employee." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:93 msgid "In the :guilabel:`Name` field, input the employee name." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:95 msgid "" "Next, fill out the :guilabel:`Email address of the user` field. A valid " "email address for the employee should be added here, where the user receives" " business emails." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:98 msgid "" "In the :guilabel:`GSM number` field, enter an alternative number at which " "the user can be reached. Be sure to include the country code." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:102 #: ../../content/applications/productivity/voip/onsip.rst:135 msgid "" "A country code is a locator code that allows access to the desired country's" " phone system. The country code is dialed first, prior to the target number." " Each country in the world has its own specific country code." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:106 #: ../../content/applications/productivity/voip/onsip.rst:146 msgid "" "For a list of comprehensive country codes, visit: `https://countrycode.org " "`_." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst-1 msgid "General tab layout in the Axivox management console." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:113 msgid "" "In the :guilabel:`Voicemail` field, select either :guilabel:`Yes` or " ":guilabel:`No` from the drop-down menu." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:116 msgid "" "In the :guilabel:`Directory` field, the administrator has the option to " "leave it blank, by making no changes, or selecting :guilabel:`Default` from " "the drop-down menu. The :guilabel:`Directory` is used in the *Digital " "Receptionist* feature element of a dial-plan." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:120 msgid "" "At the bottom of the :guilabel:`General` tab, there are two separate options" " with selection boxes." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:122 msgid "" "The first option is :guilabel:`This user can receive multiple calls at the " "same time`. By selecting this option, users are able to receive calls when " "on another call." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:125 msgid "" "The second option, :guilabel:`This user must log-in to call`, provides the " "option to make it mandatory for the user to log in." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:129 msgid "" "If a company uses physical VoIP phones on desks, and wants their employees " "to be able to log in from *any* phone or desk in the office, they would make" " the selection for :guilabel:`This user must log-in to call`." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:133 msgid "" "Once the desired configurations are complete, click :guilabel:`Save`, then " "click :guilabel:`Apply changes` in the upper-right corner." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:139 msgid "Forwardings tab" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:141 msgid "" "Under the :guilabel:`Forwardings` tab of the :guilabel:`New user` form, a " "company can decide what happens if someone calls a user, and the call is not" " answered." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:145 msgid "" "Forwardings are disabled when the :guilabel:`Follow Me` option is enabled." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:147 msgid "" "For example, under the :guilabel:`Forwarding on no answer` field, when the " "button for :guilabel:`Add a destination` is selected, the option to add a " "specific user or phone number is revealed. After entering the " ":guilabel:`Destination`, a specific time frame can be selected by sliding " "the :guilabel:`seconds bar` to the desired ring time." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:152 msgid "" "Additional :guilabel:`Destinations` can be added on with different ring " "times." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:155 msgid "" "Ring times can be staggered, so the call is forwarded to another user after " "the first user does not pick up the call. The option to :guilabel:`Send to " "voicemail as a last resort` is available to the administrator, should the " ":guilabel:`Destinations` not pick up." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:159 msgid "" "Under the :guilabel:`Forwarding on busy` field, an administrator can " ":guilabel:`Add a destination`. When clicked, they can then set the " ":guilabel:`Destination` (user) and time frame. Should the original user's " ":abbr:`VoIP (Voice over Internet Protocol)` extension, or incoming number, " "be busy, the call is forwarded to the destination(s)." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst-1 msgid "" "Manage forwarding calls to different users or phone numbers in the " "Forwardings tab." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:168 msgid "" "When the desired configurations are complete, click :guilabel:`Save`, then " "click :guilabel:`Apply changes` in the upper-right corner of the page." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:172 msgid "Follow Me tab" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:174 msgid "" "When the :guilabel:`Follow Me` option is selected, under the " ":guilabel:`Follow Me` tab of the :guilabel:`New user` form, no " ":menuselection:`Forwardings` can be made." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:177 msgid "" "Also, when the :guilabel:`Follow Me` option is selected, the :guilabel:`Add " "a destination` button can be selected to add users, or a destination phone " "number, to the original user's account. That way, these added numbers ring " "when a call is received." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:181 msgid "" "After entering the :guilabel:`Destination`, a specific time frame can be " "made by sliding the :guilabel:`seconds bar` to the desired ring time. " "Additional :guilabel:`Destinations` can be added with different ring times." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:186 msgid "" "The original user's :abbr:`VoIP (Voice over Internet Protocol)` number does " "**not** ring with this option selected. Ring times can also be staggered, so" " the call is forwarded to another user after the first user does not pick up" " the call." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst-1 msgid "" "Ring destinations like different users or phone numbers from the Follow Me " "tab." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:195 msgid "" "The Odoo mobile app, or another :abbr:`SIP (Session Initiation Protocol)` " "mobile client, allows for simultaneous ringing of the user's extension or " "incoming number. For more information, visit the :doc:`VoIP Mobile " "Integrations <../devices_integrations>` documentation." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:199 #: ../../content/applications/productivity/voip/axivox/manage_users.rst:345 msgid "" "Once all desired configurations are complete, click :guilabel:`Save`, then " "click :guilabel:`Apply changes` in the upper-right corner." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:203 msgid "Keys tab" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:205 msgid "" "Under the :guilabel:`Keys` tab of the :guilabel:`New user` form, speed dial " "actions for the user can be configured. Some more advanced options are " "available, as well." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:208 msgid "The following options are available to set to numerical values `1-20`." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:210 msgid "These actions can be set on each number:" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:212 msgid ":guilabel:`Not configured`: the default action, which is nothing." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:213 msgid "" ":guilabel:`BLF (Busy lamp fields)`: this action shows the status of other " "users' phones connected to the Axivox phone system. This is primarily used " "on a desk-phone." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:215 msgid "" ":guilabel:`Quick Call`: this action allows for a speed-dial of an external " "number." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:216 msgid ":guilabel:`Line`: this action allows the user to call another user." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:217 msgid "" ":guilabel:`Switch`: this action allows the user to switch between calls from" " a desk-phone." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:218 msgid "" ":guilabel:`Pickup`: this action allows the user to pick up an incoming call " "from a desk-phone." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst-1 msgid "" "Manage user page with Keys tab highlighted and number 2 key drop-down menu selected (with\n" "highlight)" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:225 #: ../../content/applications/productivity/voip/axivox/manage_users.rst:313 msgid "" "Once all the desired configurations are complete, click :guilabel:`Save`, " "then click :guilabel:`Apply changes` in the upper-right corner." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:229 msgid "" "Many of the preceding options have secondary options available, as well, " "that can be used to link a user, or external phone number. These **must** be" " filled out in conjunction with the initial action." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:234 msgid "" "The :guilabel:`Number of keys` field can be changed by entering in the " "desired numerical value in the :guilabel:`Number of keys` field, located at " "the top of the :guilabel:`Keys` tab of the :guilabel:`New user` form." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:239 msgid "SIP Identifiers tab" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:241 msgid "" "*SIP*, which stands for Session Initiation Protocol telephony, allows one to" " make and receive calls through an internet connection. The :guilabel:`SIP " "Identifiers` tab on the :guilabel:`New user` form, contains credentials " "needed to configure Axivox users in Odoo and/or a different :abbr:`SIP " "(Session Initiation Protocol)` mobile client." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:247 msgid "" "See the documentation on configuring Axivox, using the SIP identifiers:" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:249 msgid ":doc:`Use VoIP services in Odoo with Axivox `" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:250 msgid ":doc:`Axivox Mobile Integrations <../devices_integrations>`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:252 msgid "" "Under the :guilabel:`SIP Identifiers` tab, the :guilabel:`SIP username` " "field represents the user's information that was entered in the " ":guilabel:`Extension` field, under the :guilabel:`General` tab." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:255 msgid "" "The :guilabel:`Domain` field is assigned to the company by the Axivox " "representative." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:257 msgid "" "The value in the :guilabel:`SIP Password` field is unique for every Axivox " "user. This value is used to sign into Axivox on Odoo, and for any mobile " ":abbr:`SIP (Session Initiation Protocol)` clients." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst-1 msgid "Important credentials used for external configurations of Axivox VoIP." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:264 msgid "" "The value listed in the :guilabel:`Address of the proxy server` field is " "typically: `pabx.axivox.com`, but is subject to change by Axivox, so be sure" " to check the :guilabel:`SIP Identifiers` tab for the most accurate value." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:268 msgid "" "Once all desired configurations have been made, click :guilabel:`Save`, then" " click :guilabel:`Apply changes` in the upper-right corner." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:272 msgid "Permissions tab" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:274 msgid "" "Under the :guilabel:`Permissions` tab of a :guilabel:`New user` form, a " ":guilabel:`Username` and :guilabel:`Password` can be entered for the user." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:277 msgid "" "Beneath those fields, the following permissions can be granted to Axivox " "users for portal access:" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:279 msgid ":guilabel:`User portal access`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:280 msgid ":guilabel:`User management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:281 msgid ":guilabel:`Administrator access`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:282 msgid ":guilabel:`Phone management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:283 msgid ":guilabel:`User group management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:284 msgid ":guilabel:`Phone number management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:285 msgid ":guilabel:`Dial plan management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:286 msgid ":guilabel:`Pickup group management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:287 msgid ":guilabel:`Switch management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:288 msgid ":guilabel:`Conference management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:289 msgid ":guilabel:`Queue management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:290 msgid ":guilabel:`Voicemail management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:291 msgid ":guilabel:`Audio messages management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:292 msgid ":guilabel:`Music on hold management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:293 msgid ":guilabel:`Directory management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:294 msgid ":guilabel:`Call list`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:295 msgid ":guilabel:`Connected user list`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:296 msgid ":guilabel:`Global settings`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:297 msgid ":guilabel:`Apply changes button`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:298 msgid ":guilabel:`Invoice download`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:299 msgid ":guilabel:`Invoice details`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:300 msgid ":guilabel:`Blacklist management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:301 msgid ":guilabel:`Conference participant management`" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:303 msgid "" "To access credentials for the Axivox user portal, navigate to the top of the" " :menuselection:`Permissions` tab. Then, copy the :guilabel:`Username`, and " "enter the correct :guilabel:`Password` for the individual user. There is a " "minimum of 8 characters for a user password." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:309 msgid "" "These are the same permissions granted to the Axivox administrator that are " "listed in the menu on the left in the Axivox management console. Should a " "selection state :guilabel:`No`, or :guilabel:`No access`, then the menu " "option does **not** populate for the user." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:316 msgid "" "Upon finishing the setup for a new user, an " ":ref:`voip/axivox/incoming_number` can be linked." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst-1 msgid "" "Manage a user page, with the permissions tab highlighted, along with the first permission\n" "highlighted indicating a no selection." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:326 msgid "User groups" msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:328 msgid "" "A user group is a grouping of Axivox users that can be linked to a queue for" " call center capability." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:331 msgid "" "To begin using user groups, navigate to `https://manage.axivox.com " "`_." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:333 msgid "" "Then, log in with the appropriate administrator credentials. From the menu " "on the left of the Axivox administrative panel, click into :guilabel:`User " "Groups`." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:336 msgid "" "To add a user group from the :guilabel:`User Groups` page, click " ":guilabel:`Add a group`." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:338 msgid "" "Next, name the group, by entering text into the :guilabel:`Name` field. " "Then, add a member to the group by typing the first few letters of the " "user's name into the :guilabel:`Members` field. The user populates in a " "drop-down menu below the field. Then, click on the desired user, and they " "are added to the user group." msgstr "" #: ../../content/applications/productivity/voip/axivox/manage_users.rst:343 msgid "Repeat this process to add more users to the group." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:3 msgid "Voicemails and audio messages" msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:7 msgid "" "Managing voicemail is an important part of any business. A company needs to " "access their messages with ease, and stay on top of any missed calls. " "Recording audio messages, like thanking a caller for reaching out, or " "directing them to the right extension, is also a great way to personalize " "the business interaction, and set the tone with the customer." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:12 msgid "" "This document covers the configuration of both voicemail and audio messages " "in the Axivox administrative portal." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:18 msgid "Set global language" msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:20 msgid "" "To start using voicemails and audio messages with Axivox, the global " "language should be set in the Axivox admin portal settings. To do that, " "navigate to `manage.axivox.com `_. After logging into the " "portal, go to :menuselection:`Settings --> Global language (e.g.: voicemail " "messages,...)`." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:25 msgid "" "From here, set the language to either: :guilabel:`Francais`, " ":guilabel:`English`, :guilabel:`Espanol`, or :guilabel:`Deutsch`." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:28 msgid "" "Then, click :guilabel:`Save`, followed by :guilabel:`Apply changes` in the " "upper-right corner of the :guilabel:`General Settings` page to implement the" " change into production." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:34 msgid "Activate voicemail" msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:36 msgid "" "In order for a user to utilize voicemail in Axivox, the voicemail feature " "**must** be turned on in the Axivox administrative portal. To begin using " "voicemail with a user, navigate to `manage.axivox.com `_. " "Then, log in with the appropriate administrator credentials." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:40 msgid "" "On the left menu of the Axivox administrative panel, click into " ":guilabel:`Users`." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:42 msgid "" "Then, click into the specific user the voicemail should be activated for. " "Under the section marked, :guilabel:`Voicemail`, open the drop-down menu, " "and click on :guilabel:`Yes`." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:45 msgid "" "Lastly, :guilabel:`Save` the change, then click :guilabel:`Apply changes` in" " the upper-right corner of the screen." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:49 msgid "Voicemail" msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:51 msgid "" "The next step is to set up the individual voicemail boxes on the Axivox " "administrative portal. To access the portal, visit `manage.axivox.com " "`_ and log in. Then, navigate to :menuselection:`Voicemails`," " located in the menu on the left." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:55 msgid "" "If the voicemail option was activated in the user profile, using this " "process :ref:`voip/axivox/activate_voicemail`, then a voicemail is " "automatically created on the :guilabel:`Voicemails` page." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:60 msgid "" "It should be noted that some of the administrative portal language is in " "French, as Axivox is a Belgian company. The global language is still set to " "one of the four options as seen here: :ref:`voip/axivox/global_language`." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:65 msgid "Manually create voicemail" msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:67 msgid "" "To manually create a new voicemail box, click :guilabel:`Add a voicemail` on" " the :guilabel:`Voicemails` page. Or, edit an existing voicemail box, by " "clicking :guilabel:`Edit` to the far-right of an existing voicemail box on " "the :guilabel:`Voicemails` page." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:72 msgid "" "Suppose a sales or support team needs a general voicemail box. The voicemail" " would need to be created manually, and attached to an incoming number." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:75 msgid "" "The new, manually-created voicemail box should be attached to an incoming " "number, so it can receive messages. To do so, navigate to " ":menuselection:`Incoming numbers`, located in the menu on the left. Then, " "click :guilabel:`Edit` to the far-right of the specific number the voicemail" " should be linked to." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:80 msgid "" "In the :guilabel:`Destination type for voice call` field, click the drop-" "down menu, and select :guilabel:`Voicemail`. Then, open the drop-down menu " "on the next line labeled, :guilabel:`Voicemail`, and select the manually-" "created voicemail box." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:85 msgid "" "If an incoming number is capable of receiving SMS/text messages, an " "additional field, :guilabel:`Destination email address for Incoming SMS`, is" " present." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:88 msgid "" "To determine whether an incoming number is capable of receiving SMS/text " "messages, click :guilabel:`Incoming numbers` from the menu on the left, then" " check the :guilabel:`SMS compatible` column for the incoming number." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:92 msgid "" "Then, if applicable, in the field labeled, :guilabel:`Destination email " "address for Incoming SMS`, enter an email to which incoming text messages " "sent to the incoming number can be received. Some incoming numbers (US +1) " "in Axivox are capable of receiving text messages from individuals and " "automated numbers." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:97 msgid "" "Should this field be left empty, the default destination address is used, " "instead (as previously set in the beginning of the process for manually " "creating a voicemail)." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:100 msgid "" "Once all desired configurations are complete, click :guilabel:`Save`, then " "click :guilabel:`Apply changes` in the upper-right corner of the screen to " "implement the change into production." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:104 msgid "Notifications" msgstr "Сповіщення" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:106 msgid "" "Now, whenever a voicemail is received on any of the automatically pre-" "configured or manually-linked voicemail boxes, an email is sent to the " "user's email address, as listed in the :guilabel:`Voicemails` page, or in " "the user's Axivox profile." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:110 msgid "" "This information can be accessed by navigating to :menuselection:`Users` in " "the left menu, and clicking :guilabel:`Edit` next to the specific user in " "question." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:116 msgid "Forwarding to voicemail" msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:118 msgid "" "In Axivox, there are also numerous forwarding settings for a user. To access" " these forwarding settings, go to `manage.axivox.com `_ and " "log in." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:121 msgid "" "Next, navigate to :menuselection:`Users`, located in the menu on the left." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:123 msgid "" "From there, click into the specific user the forwarding should be added to. " "Then, open the :guilabel:`Forwardings` tab." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:126 msgid "" "If the user is busy on another call, or away from the phone, there is an " "option present in this tab to :guilabel:`Send to voicemail as a last " "resort`, located in the :guilabel:`Forwarding on no answer` and " ":guilabel:`Forwarding on busy` fields." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst-1 msgid "" "Send to voicemail as a last resort options highlighted on the Forwardings " "tab of the user." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:134 msgid "" "If the :guilabel:`Send to voicemail as a last resort` box is ticked, when " "the forwarding actions stated in each section are not successful, the caller" " is routed to the voicemail set on the particular user." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:139 msgid "" "For more information on forwarding and transfers, visit " ":ref:`voip/axivox/forwardings_tab`." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:141 msgid "" "When all the desired configurations are complete, click :guilabel:`Save`, " "then click :guilabel:`Apply changes` in the upper-right corner of the screen" " to implement the change." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:147 msgid "Audio messages" msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:149 msgid "" "It is possible to add audio messages *before* a customer's call is even " "taken, to inform them about the waiting time for deliveries, the " "availability of a product, or any other important promotional messages." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:153 msgid "" "To record an audio message in Axivox, navigate to `manage.axivox.com " "`_ and log in." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:155 msgid "" "Next, click on :guilabel:`Audio messages` in the menu on the left. From the " ":guilabel:`Audio messages` page, click :guilabel:`Add a message`." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:158 msgid "Type in a :guilabel:`Name`, and click :guilabel:`Save`." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:160 msgid "" "Upon clicking :guilabel:`Save`, the browser redirects back to the main " ":guilabel:`Audio messages` page, where the newly-created message can be " "found on the list." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:163 msgid "" "There are two different ways to make the audio message. The user could " "either record the message over the phone, or type the message (in text), and" " select a computer-generated speaker to read the message." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:168 msgid "Record audio message" msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:170 msgid "" "To record an audio message over the phone, click the orange button labeled, " ":guilabel:`Record/Listen`, located to the right of the desired message on " "the list to record, on the :guilabel:`Audio messages` page." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:174 msgid "" "When clicked, a :guilabel:`Record / listen to a message` pop-up window " "appears. From here, the message is then recorded, via one of the extensions " "that is associated with the user. Under :guilabel:`Extension to use for " "message management` field, click the drop-down menu, and select the " "extension where Axivox should call to record the message." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:179 msgid "Then, click :guilabel:`OK` to begin the call." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:182 msgid "" "The user **must** be active in the production database with :abbr:`VoIP " "(Voice over Internet Protocol)` configured. To configure :abbr:`VoIP (Voice " "over Internet Protocol)` for a user, see this documentation: " ":doc:`axivox_config`." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:186 msgid "" "Upon connecting to the Axivox audio recorder management line, a recorded " "French-speaking operator provides the following options:" msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:189 #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:199 msgid "Press `1` to record a message." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:190 #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:200 msgid "Press `2` to listen to the current message." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:192 msgid "" "Press either `1` or `2`, depending on whether or not there is already a " "message present in the system for this particular audio message that " "requires a review, before recording a new one." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:195 msgid "" "Record the new audio message after pressing `1`, then press `#` to end the " "recording." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:197 msgid "" "The French-speaking operator returns to the line presenting the first set of" " questions again:" msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:202 msgid "Press `#` to end the call." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:205 msgid "Write audio message" msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:207 msgid "" "To type the message, and select a computerized speaker to say the text, " "navigate to the :menuselection:`Audio messages` in the menu on the left." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:210 msgid "" "From the :guilabel:`Audio messages` page, select the blue button labeled, " ":guilabel:`Text message`, next to the corresponding audio message " ":guilabel:`Name` that the message should be attached to." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:213 msgid "Doing so reveals a :guilabel:`Convert text to message` pop-up window." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:215 msgid "" "From the :guilabel:`Convert to text message` pop-up window, click the drop-" "down menu next to the field labeled, :guilabel:`Voice`, and select an option" " for the :guilabel:`Text` to be read in." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:218 msgid "" "After the :guilabel:`Voice` selection has been made, and the message has " "been written in the :guilabel:`Text` field, click :guilabel:`Generate` to " "process the audio file." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:221 msgid "" "The text is read in the same language it is written in the :guilabel:`Text` " "field. Should the language differ in the :guilabel:`Voice` field, then an " "accent is used by the computerized speaker." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:224 msgid "" "Finally, when these steps are complete, click :guilabel:`Save` to save the " "audio message." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:226 msgid "" "To implement the changes, click :guilabel:`Apply changes` in the upper-right" " corner of the screen." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst-1 msgid "" "Convert text to message window with voice, text, generate button and save " "highlighted." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:233 msgid "" "To set a greeting or audio message in a dial plan element double-click on " "the element. This could be a :guilabel:`Play a file` element, or a " ":guilabel:`Menu` element, in which the caller should encounter an urgent " "message, or a dial-by-number directory." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:237 msgid "" "For more information on dial plans see this documentation: " ":doc:`dial_plan_basics` or :doc:`dial_plan_advanced`." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:243 msgid "Music on-hold" msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:245 msgid "" "Axivox has the option to add custom hold music to the call whenever a caller" " is waiting for their call to be answered. To add hold music to the Axivox " "administrative portal, navigate to the `manage.axivox.com `_," " and log in." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:249 msgid "" "Then, click on :guilabel:`Music on hold` from the menu on the left, and a " ":guilabel:`Change the music on hold` pop-up window appears." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:252 msgid "" "On the :guilabel:`Change the music on hold` pop-up window, click the " ":guilabel:`Choose File` button to select an MP3 (MPEG Audio Layer 3) or WAV " "(Waveform Audio File Format ) file to be uploaded." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:256 msgid "" "Only :abbr:`MP3 (MPEG Audio Layer 3)` or :abbr:`WAV (Waveform Audio File " "Format)` files can be uploaded to the Axivox administrative portal." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:259 msgid "" "Once the file is selected, the :guilabel:`Progression` bar shows an upload " "status. When this activity completes, the window can be closed, by clicking " ":guilabel:`Close`." msgstr "" #: ../../content/applications/productivity/voip/axivox/vm_audio_messages.rst:262 msgid "" "When the desired changes are complete, click :guilabel:`Apply changes` in " "the upper-right corner of the screen." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:3 msgid "Devices and integrations" msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:5 msgid "" ":abbr:`VoIP (Voice over Internet Protocol)` can be used on many different " "devices, such as a computer, tablet, mobile phone, and many more. This is " "helpful in that it reduces costs, and employees can work from anywhere in " "the world, so long as they have a broadband internet connection." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:9 msgid "" "Odoo *VoIP* is SIP (Session Initiation Protocol) compatible, which means it " "can be used with *any* :abbr:`SIP (Session Initiation Protocol)` compatible " "application." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:12 msgid "" "This document covers the process of setting up Odoo *VoIP* across different " "devices and integrations." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:15 msgid "" "Odoo is fully-integrated with all Odoo apps, allowing users to click into " "any app, and schedule a call as an activity in the chatter." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:19 msgid "" "For example, in the *CRM* app, a user can click into an opportunity, and " "click on :guilabel:`Activities` in the chatter." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:22 msgid "" "Next, they can choose :guilabel:`Call`, and under :guilabel:`Due Date`, they" " can select a date." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:24 msgid "Once they click :guilabel:`Save`, an activity shows up in the chatter." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:26 msgid "" "Should the :guilabel:`Due Date` be for today's date, the activity shows up " "in the :abbr:`VoIP (Voice over Internet Protocol)` widget." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:0 msgid "" "View of CRM leads and the option to schedule an activity for Odoo Discuss." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:34 msgid "Odoo VoIP (laptop/desktop computer)" msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:36 msgid "" "The Odoo *VoIP* (Voice over Internet Protocol) module and widget can be used" " from any browser on a laptop or desktop device. Simply click on the " ":guilabel:`📞 (phone)` icon in the upper-right corner, while in the Odoo " "database, and the widget appears." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:41 msgid "" "To see how to use the :abbr:`VoIP (Voice over Internet Protocol)` widget on " "a desktop/laptop computer, check out this documentation: :doc:`voip_widget`." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:45 msgid "Odoo VoIP (tablet/mobile device)" msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:47 msgid "" "The Odoo *VoIP* app can be used on tablets and mobile phones, through the " "Odoo Android or Apple IOS applications. Additionally, a mobile web browser " "can be used to access the database." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:51 msgid "" "Odoo Android and Apple IOS applications are no longer being maintained by " "Odoo on the Android and Apple portals. This means Odoo support only handles " "limited scopes of Odoo Android or Apple IOS support tickets." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:56 msgid "" "While outgoing calls can be placed using Odoo on a mobile device, be aware " "that Odoo is **not** a full :abbr:`VoIP (Voice over Internet Protocol)` " "application, and does **not** ring on incoming calls. If the user needs to " "be reachable on a mobile device at all times, an app, like Zoiper, should be" " used. Apps like that stay connected in the background at all times." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:61 msgid "For more information, see this documentation: :ref:`voip/zoiper`." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:63 msgid "" "While in the mobile application on a mobile device/tablet, access the Odoo " "*VoIP* widget, by tapping on the :guilabel:`📞 (phone)` icon in the upper-" "right corner. The widget appears in the lower-left corner." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:67 msgid "" "When first making a call from the tablet using the mobile application, the " "user is prompted to :guilabel:`Allow` the database to use the microphone. " "Click :guilabel:`Allow` when prompted to continue with the call using the " "microphone." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:71 msgid "" "This step is **necessary**, whether using the mobile Odoo application or web" " browser." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst-1 msgid "Allow the database to access the microphone." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:77 msgid "" "Odoo then asks how to make the call. The two options are : :guilabel:`VOIP` " "or :guilabel:`Phone` (should the tablet be enabled for calling). Click the " "box next to :guilabel:`Remember ?` should this decision be the default " "moving forward." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst-1 msgid "" "Window prompt to choose whether to use VOIP or the devices phone to make the" " call." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:85 msgid "" "Here is the layout of what the Odoo *VoIP* app looks like on a mobile " "device:" msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst-1 msgid "Layout of what the VoIP app looks like on the a mobile device." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:94 msgid "Zoiper Lite" msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:96 msgid "" "*Zoiper Lite* is a free :abbr:`VoIP (Voice over Internet Protocol)` " ":abbr:`SIP (Session Initiation Protocol)` dialer with voice and video." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:99 msgid "" "To start using the *Zoiper* app, download it to the device, via the `Zoiper " "download page `_." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:102 msgid "" "A mobile device is the most common installation, and this document covers " "how to set up on the *Zoiper* IOS application. Screenshots and steps may " "differ depending on the set up conditions." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:105 msgid "" "After installing the *Zoiper* application on the mobile phone, open the " "application, and tap on :guilabel:`Settings`. Navigate to " ":menuselection:`Accounts`, and tap on the :guilabel:`+ (plus)` icon to add " "an account." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:109 msgid "" "If the :abbr:`VoIP (Voice over Internet Protocol)` account is already set " "up, then click :guilabel:`Yes`. This means an account username and password " "has already been produced." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst-1 msgid "Zoiper account setup, shown in the view from a mobile device." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:116 msgid "" "Next, tap on :guilabel:`Select a provider`. On the screen that populates, " "tap :guilabel:`Country`, in the upper-right corner, to narrow the providers " "down to a specific country. Choose the country for the provider that is " "being configured, then find the :guilabel:`Provider`, and select it." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:121 msgid "" "If the provider being configured is *Axivox*, then select " ":guilabel:`Belgium`. Then, choose :guilabel:`Axivox` as the provider." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst-1 msgid "Zoiper account setup, choosing the provider." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:128 msgid "" "Under :abbr:`SIP (Session Initiation Protocol)` options, enter the " ":guilabel:`Account name`, :guilabel:`Domain`, :guilabel:`Username`, and " ":guilabel:`Password`. All this information varies, based on the account." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:133 msgid "" "To access this information, via the *Axivox* portal, navigate to " ":menuselection:`Users --> Choose user --> Edit --> SIP Identifiers tab`. The" " :guilabel:`SIP username`, :guilabel:`Domain`, :guilabel:`SIP password`, and" " :guilabel:`Address of the proxy server` are all present in this tab." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:141 msgid "Zoiper Field" msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:142 msgid "Axivox Field" msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:143 msgid "Account name" msgstr "Назва рахунку" #: ../../content/applications/productivity/voip/devices_integrations.rst:144 msgid "*Can be anything*" msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:145 #: ../../content/applications/productivity/voip/devices_integrations.rst:146 msgid "Domain" msgstr "Домен" #: ../../content/applications/productivity/voip/devices_integrations.rst:147 msgid "Username" msgstr "Ім'я користувач" #: ../../content/applications/productivity/voip/devices_integrations.rst:148 msgid "SIP username" msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:149 msgid "Password" msgstr "Пароль" #: ../../content/applications/productivity/voip/devices_integrations.rst:150 msgid "SIP password" msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:152 msgid "" "Once this account information is entered, click the green " ":guilabel:`Register` button at the top of the screen. Once the registration " "information is checked, *Zoiper* populates a message, stating " ":guilabel:`Registration Status: OK`." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:156 msgid "" "At this point, *Zoiper* is now set up to make phone calls using the " ":abbr:`VoIP (Voice over Internet Protocol)` service." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst-1 msgid "Zoiper account setup, registration successful." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:164 msgid "Linphone" msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:166 msgid "" "*Linphone* is an open-source :abbr:`VoIP (Voice over Internet Protocol)` " ":abbr:`SIP (Session Initiation Protocol)` softphone, used for voice, video, " "messaging (group and individual), as well as conference calls." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:170 msgid "" "To start using the *Linphone* app, download it to the device, via the " "`Linphone download page `_." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:173 msgid "" "A mobile device is the most common installation, and this document covers " "how to set up the *Linphone* IOS application. Screenshots and steps may " "differ depending on the circumstances." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:176 msgid "" "To begin configuring *Linphone* for use with a :abbr:`SIP (Session " "Initiation Protocol)` provider, first open *Linphone*, and an assistant " "screen appears." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:179 msgid "" "From this screen, select :guilabel:`Use SIP Account`. Then, on the following" " screen, enter the :guilabel:`Username`, :guilabel:`Password`, " ":guilabel:`Domain`, and :guilabel:`Display Name`. Once complete, press " ":guilabel:`Login`." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:183 msgid "" "At this point, *Linphone* is ready to start making calls, once there is a " "green button at the top of the application screen that reads, " ":guilabel:`Connected`." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst-1 msgid "Linphone account setup, registration successful." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:191 msgid "" "*Linphone* makes a variety of applications for mobile and desktop devices in" " operating systems, such as Windows, Linux, Apple, and Android. Because " "*Linphone* is an open-source project, many new updates are released on a " "regular basis." msgstr "" #: ../../content/applications/productivity/voip/devices_integrations.rst:195 msgid "" "See `Linphone's wiki-documentation page " "`_." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:3 msgid "Use VoIP services in Odoo with OnSIP" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:8 msgid "" "Odoo *VoIP* can be set up to work together with `OnSIP (Odoo Landing Page) " "`_. OnSIP is a VoIP provider. An account is " "needed with OnSIP in order to use this service." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:12 msgid "" "Before setting up an account with OnSIP, make sure the company's home area, " "and the areas that will be called, are covered by OnSIP services." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:15 msgid "" "After opening an OnSIP account, follow the configuration procedure below to " "configure it on an Odoo database." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:21 msgid "" "To configure the Odoo database to connect to OnSIP services, first navigate " "to the :menuselection:`Apps application` from the main Odoo dashboard. Then," " remove the default `Apps` filter from the :guilabel:`Search...` bar, and " "search for `VoIP OnSIP`." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:25 msgid "Next, install the :guilabel:`VOIP OnSIP` module." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst-1 msgid "View of OnSIP app in the app search results." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:32 msgid "Odoo VoIP setting" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:34 msgid "" "After installing the *VOIP OnSIP* module, go to the :menuselection:`Settings" " app`, scroll down to the :guilabel:`Integrations` section, and locate the " ":guilabel:`Asterisk (VoIP)` fields. Then, proceed to fill in those three " "fields with the following information:" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:38 msgid "" ":guilabel:`OnSIP Domain`: the domain that was assigned when creating an " "account on `OnSIP `_." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:40 msgid ":guilabel:`WebSocket`: `wss://edge.sip.onsip.com`" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:41 msgid ":guilabel:`VoIP Environment`: :guilabel:`Production`" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst-1 msgid "VoIP configuration settings in Odoo Settings app." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:48 msgid "" "To access the OnSIP domain, navigate to `OnSIP `_ " "and log in. Then, click the :guilabel:`Administrators` link in the top-right" " of the page." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:51 msgid "" "Next, in the left menu, click :guilabel:`Users`, and then select any user. " "By default, the selected user opens on the :guilabel:`User Info` tab." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:54 msgid "" "Click on the :guilabel:`Phone Settings` tab to reveal OnSIP configuration " "credentials (first column)." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:0 msgid "" "Domain setting revealed (highlighted) on administrative panel of OnSIP management\n" "console." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:63 msgid "Odoo user setting" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:65 msgid "" "Next, the user needs to be set up in Odoo. Every user associated with an " "OnSIP user **must** also be configured in the Odoo user's " "settings/preferences." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:68 msgid "" "To do that, navigate to :menuselection:`Settings app --> Manage Users --> " "Select the User`." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:70 msgid "" "On the user form, click :guilabel:`Edit` to configure the user's OnSIP " "account. Then, click the :guilabel:`Preferences` tab, and scroll to the " ":guilabel:`VoIP Configuration` section." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:73 msgid "In this section, fill in the fields with OnSIP credentials." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:75 msgid "" "Fill in the following fields with the associated credentials listed below:" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:77 msgid "" ":guilabel:`SIP Login` / :guilabel:`Browser's Extension` = OnSIP " ":guilabel:`Username`" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:78 msgid ":guilabel:`OnSIP authorization User` = OnSIP :guilabel:`Auth Username`" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:79 msgid "" ":guilabel:`Handset Extension` = OnSIP :guilabel:`Ext.` (extension without " "the `x`)" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:80 msgid ":guilabel:`SIP Password` = OnSIP :guilabel:`SIP Password`" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst-1 msgid "" "OnSIP user credentials with username, auth username, SIP password, and extension\n" "highlighted." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:88 msgid "" "The OnSIP extension can be found in the *User* banner line above the tabs." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:90 msgid "" "When these steps are complete, click :guilabel:`Save` on the user form in " "Odoo to save the configurations." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:93 msgid "" "Once saved, Odoo users can make phone calls by clicking the :guilabel:`📞 " "(phone)` icon in the top-right corner of Odoo." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:97 msgid "" "Additional setup and troubleshooting steps can be found on `OnSIP's " "knowledge base `_." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:101 msgid "Incoming calls" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:103 msgid "" "The Odoo database also receives incoming calls that produce pop-up windows " "in Odoo. When those call pop-up windows appear, click the green :guilabel:`📞" " (phone)` icon to answer the call." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:106 msgid "To ignore the call, click the red :guilabel:`📞 (phone)` icon." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst-1 msgid "Incoming call shown in the Odoo VoIP widget." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:114 msgid ":doc:`voip_widget`" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:117 #: ../../content/applications/productivity/voip/voip_widget.rst:32 msgid "Troubleshooting" msgstr "Вирішення проблем" #: ../../content/applications/productivity/voip/onsip.rst:120 msgid "Missing parameters" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:122 msgid "" "If a *Missing Parameters* message appears in the Odoo widget, make sure to " "refresh the Odoo browser window (or tab), and try again." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst-1 msgid "Missing parameter message in the Odoo VoIP widget." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:130 msgid "Incorrect number" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:132 msgid "" "If an *Incorrect Number* message appears in the Odoo widget, make sure to " "use the international format for the number. This means leading with the " "international country code." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:139 msgid "" "For example, `16505555555` (where `1` is the international prefix for the " "United States)." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst-1 msgid "Incorrect number message populated in the Odoo VoIP widget." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:150 msgid "OnSIP on mobile phone" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:152 msgid "" "In order to make and receive phone calls when the user is not in front of " "Odoo on their computer, a softphone app on a mobile phone can be used in " "parallel with Odoo *VoIP*." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:155 msgid "" "This is useful for convenient, on-the-go calls, and to make sure incoming " "calls are heard. Any SIP softphone will work." msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:159 msgid ":doc:`devices_integrations`" msgstr "" #: ../../content/applications/productivity/voip/onsip.rst:160 msgid "`OnSIP App Download `_" msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:3 msgid "Make, receive, transfer, and forward calls" msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:5 msgid "" "Calling prospective clients, customers, or colleagues is an essential part " "of any business. A company also needs to be available when customers call, " "in order to build trust and make connections." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:9 msgid "" "This document covers how to make, receive, transfer, and forward calls with " "Odoo *VoIP*." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:12 msgid "Make calls" msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:14 msgid "" "Starting on the Odoo dashboard, a call can be made by opening the phone " "widget in the the upper-right corner, which is represented by a :guilabel:`📞" " (phone)` icon." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:17 msgid "" "Then, a user can click on the :guilabel:`Contacts` tab, and click into any " "contact in the database to make a call." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:20 msgid "" "Additionally, one can also use the :guilabel:`Search bar` in the " ":guilabel:`VOIP` pop-up window to find any desired contact." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst-1 msgid "Using the VoIP phone widget to make calls." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:27 msgid "" "To manually make a call, click the :guilabel:`⌨️ (keyboard)` icon, and " "proceed to manually key in the desired number. Do not forget to lead with " "the :guilabel:`+ (plus)` icon, followed by the international country code." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:32 msgid "" "For the United States of America, the country code and :guilabel:`+ (plus)` " "icon, would look like this: `+1`. If one were to dial Belgium, the number " "would be prefixed by `+32`, and for Great Britain it would be `+44`." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:36 msgid "" "After entering the full number, with the required :guilabel:`+ (plus)` icon " "prefix and country code, click the green :guilabel:`📞 (phone)` icon to start" " the call. When finished, click the red :guilabel:`📞 (phone)` icon to end " "the call." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:45 msgid "Receive calls" msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:47 msgid "" "An incoming call automatically opens the *VoIP* widget, when a user is using" " the Odoo database. Should the database be open in another tab, a sound " "plays (the sound **must** be activated on the device)." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:51 msgid "" "Once back to the tab, the calling screen of the *VoIP* phone widget appears." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:53 msgid "" "Click the green :guilabel:`📞 (phone)` icon to pick up the call, or the red " ":guilabel:`📞 (phone)` icon to reject the call." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst-1 msgid "" "Incoming call on the VoIP widget, with the call answer and call reject " "buttons highlighted." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:61 msgid "Add to call queue" msgstr "Додати до черги дзінків" #: ../../content/applications/productivity/voip/transfer_forward.rst:63 msgid "" "All the contacts and customers that need to be called can be seen in one " "place with the Odoo *VoIP* phone widget, under the :guilabel:`Next " "activities` tab." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst-1 msgid "VoIP widget with next activities highlighted, showing tasks below." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:70 msgid "" "To add a call to the :guilabel:`Next activities` tab, click the green " ":guilabel:`📞 (phone)` icon, while in kanban view of the *CRM* application." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:73 msgid "" "To remove them from the call queue, hover over the opportunity that has a " "call scheduled, and click the red :guilabel:`📞 (phone)` icon that appears " "with the :guilabel:`- (minus)` icon." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:76 msgid "" "When navigating back to the *VoIP* phone widget, **only** the calls that are" " scheduled immediately for that day appear in the queue under the " ":guilabel:`Next Activities` tab of the *VoIP* pop-up widget." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst-1 msgid "Adding a call to the next activities tab in the VoIP phone widget." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:84 msgid "" "The :guilabel:`Next Activities` tab of the *VoIP* phone widget is integrated" " with the following Odoo apps: *CRM*, *Project*, and *Helpdesk*." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:87 msgid "" "A call can be added in the chatter of records within those applications." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:89 msgid "" "To manually add a call, via the chatter, click :guilabel:`Activities` (next " "to the :guilabel:`🕗 (clock)` icon). Under :guilabel:`Activity Type`, select " ":guilabel:`Call` from the drop-down menu that appears." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:93 msgid "Next, set a :guilabel:`Due Date`, and add a :guilabel:`Summary`." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:95 msgid "" "Lastly, change the :guilabel:`Assigned to` field to the person that should " "make the call. Whomever is set in this last field (:guilabel:`Assigned to`) " "has this call show up in their :guilabel:`Next Activities` call queue in the" " Odoo *VoIP* phone widget." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:100 msgid "" "Only calls for the immediate day (today's date) appear in the " ":guilabel:`Next Activities` tab of the *VoIP* phone widget for that specific" " user." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:103 msgid "" "If specified, click :guilabel:`Save` or :guilabel:`Open Calendar` to " "complete the scheduling of the call." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:107 msgid "Transfer calls" msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:109 msgid "" "A call can be transferred from one user to another in the Odoo *VoIP* phone " "widget. However, this can **only** occur after speaking to the caller first." " Without picking up the call in the Odoo *VoIP* phone widget, the only way " "to transfer a call is automatically though the provider console/portal." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:115 msgid "" "For more information on transfers, visit :ref:`voip/axivox/forwardings_tab`." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:117 msgid "" "To transfer a call within the Odoo *VoIP* phone widget, first, answer the " "call using the green :guilabel:`📞 (phone)` icon." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:120 msgid "" "Once the incoming call is answered, click the :guilabel:`↔ (left-right " "arrow)` icon. Then, enter the extension of the user the call should be " "forwarded to. Finally, click :guilabel:`Transfer` to route the call to that " "phone number." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:125 msgid "" "To find the extension for a user, consult the :abbr:`VoIP (Voice over " "Internet Protocol)` administrator, or, if the user has *Settings* access " "rights to *Administration*, navigate to :menuselection:`Settings App --> " "Manage Users --> Select the user --> Preferences --> VOIP --> VoIP username " "/ Extension number`." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:130 msgid "" "For more information on access rights, visit: " ":doc:`/applications/general/users/access_rights`." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst-1 msgid "" "Transferring a call within the phone widget, with the transfer buttons " "highlighted." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:137 msgid "Forward calls" msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:139 msgid "" "To forward a call within the Odoo *VoIP* phone widget, first, answer the " "call using the green :guilabel:`📞 (phone)` icon. Once the incoming call is " "answered, click the :guilabel:`↔ (left-right arrow)` icon." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:143 msgid "" "Then, enter the full phone number of the user the call should be forwarded " "to. Finally, click :guilabel:`Transfer` to route the call to that phone " "number." msgstr "" #: ../../content/applications/productivity/voip/transfer_forward.rst:147 msgid "" "For more information on forwarding, visit " ":ref:`voip/axivox/forwardings_tab`." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:3 msgid "VoIP widget" msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:5 msgid "" "The *VoIP* widget is an add-on made available to Odoo users through the " "*VoIP* module. It is used to incorporate virtual telephony into the " "database. The widget is the control center for making and managing calls in " "Odoo." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:10 msgid "Phone calls" msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:12 msgid "" "To make phone calls while in the Odoo database, click the :guilabel:`📞 " "(phone)` icon, located in the top navigation bar." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:15 msgid "" "When clicked, a :guilabel:`VOIP` pop-up widget appears in the lower-left " "corner of the Odoo database. The widget allows users to freely navigate " "throughout the database, while making and receiving calls." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:19 msgid "" "When receiving calls in Odoo, the :guilabel:`VOIP` widget rings,and displays" " a notification. To close the widget, click the :guilabel:`X (close)` icon " "in the upper-right of the widget's screen." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:23 msgid "" "The :abbr:`VoIP (Voice over Internet Protocol)` number is the one provided " "by Axivox. It can be accessed by navigating to `https://manage.axivox.com/ " "`_. After logging into the portal, go to " ":menuselection:`Users --> Outgoing number` (column)." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst-1 msgid "VoIP call in Odoo." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:35 msgid "" "If a *Missing Parameter* error message appears in the Odoo *VoIP* widget, " "refresh the Odoo window, and try again." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:0 msgid "\"Missing Parameter\" error message in the Odoo softphone." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:43 msgid "" "If an *Incorrect Number* error message appears in the Odoo *VoIP* widget, " "make sure to use the international format, leading with the :guilabel:`+ " "(plus)` sign, followed by the international country code." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:47 msgid "" "(E.g., +16506913277, where `+1` is the international prefix for the United " "States.)" msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:0 msgid "\"Incorrect Number\" error message in the Odoo softphone." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:54 msgid "Tabs" msgstr "Вкладки" #: ../../content/applications/productivity/voip/voip_widget.rst:56 msgid "" "In all, there are three tabs (:guilabel:`Recent`, :guilabel:`Next " "Activities`, and :guilabel:`Contacts`) present in the *VoIP* widget, which " "are used for managing calls and day-to-day activities in Odoo." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:61 msgid "Recent" msgstr "Останній" #: ../../content/applications/productivity/voip/voip_widget.rst:63 msgid "" "Under the :guilabel:`Recent` tab of the *VoIP* widget, the call history for " "the user is available. This includes incoming and outgoing calls. Any number" " can be clicked to begin a call." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:67 msgid "Next activities" msgstr "Наступні дії" #: ../../content/applications/productivity/voip/voip_widget.rst:69 msgid "" "Under the :guilabel:`Next Activities` tab of the *VoIP* widget, a user can " "see any activities assigned to them, and which ones are due to be completed " "for the day." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:72 msgid "" "Click an activity from this tab to perform any actions including: Sending an" " email, accessing their contact, scheduling another activity, or accessing a" " linked record (such as a Sales Order, Lead/Opportunity, or Project Task)." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:76 msgid "" "The user can also mark the activity as complete, edit the details of the " "activity, or cancel it." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:78 msgid "" "To call the customer related to a scheduled activity, click the :guilabel:`📞" " (phone)` icon, or click the :guilabel:`⌨️ (keyboard)` icon to dial another " "number for the customer." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst-1 msgid "Activity control center on the VoIP widget." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:85 msgid "" "Some other icons appear in the *VoIP* widget, categorized by two sections: " ":guilabel:`Document` and :guilabel:`Activity`." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:88 msgid "Under the :guilabel:`Document` section, from right to left:" msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:90 msgid ":guilabel:`➣ (paper airplane)` icon: sends an email" msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:91 msgid ":guilabel:`👤 (person icon)` icon: redirects to the contact card" msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:92 msgid "" ":guilabel:`📄 (document)` icon: redirects to the attached record in Odoo" msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:93 msgid ":guilabel:`🕓 (clock)` icon: schedule an activity" msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:95 msgid "Under the :guilabel:`Activity` section, from left to right:" msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:97 msgid ":guilabel:`✔️ (checkmark)` icon: mark activity as done" msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:98 msgid ":guilabel:`✏️ (pencil)` icon: edit the activity" msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:99 msgid ":guilabel:`✖️ (cancel)` icon: cancel the activity" msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:102 msgid "Contacts" msgstr "Контакти" #: ../../content/applications/productivity/voip/voip_widget.rst:104 msgid "" "Under the :guilabel:`Contacts` tab of the *VoIP* widget, a user can access a" " contact in the *Contacts* app." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:107 msgid "" "Any contact can easily be called by clicking into the contact from the " "*VoIP* widget's :guilabel:`Contacts` tab." msgstr "" #: ../../content/applications/productivity/voip/voip_widget.rst:110 msgid "" "A search feature is also available in the upper-right side of the widget, " "represented by a :guilabel:`🔍 (magnifying glass)` icon." msgstr ""