# Customer interaction

Odoo offers many ways to interact with customers and for customers to interact with your website.

(product-reviews)=

## Product reviews

Customers can give a rating to your products. This is a great way to promote your products or
services since reviews can influence purchase processes. To activate the **rating** feature, from
your **shop page**, select a product, go to {menuselection}`Edit --> Customize` and enable
{guilabel}`Rating`.

```{image} customer_interaction/interaction-rating.png
:align: center
:alt: Rating of a product on the product page
```

:::{note}
Only portal users which purchased the product or service can leave ratings.
:::

:::{tip}
Customer reviews can be hidden by clicking the {guilabel}`Visible` button next to a published
review.
:::

## Live chat

A chatbot is available and can simulate a human-like conversation with website visitors via text
messages in a chat box.

:::{seealso}
- {doc}`../../livechat`
- {doc}`../../livechat/ratings`
- {doc}`../../livechat/responses`
:::

(contact-form)=

## Contact forms

### Helpdesk

Customers may need support after purchasing a product or subscribing to a service. It is possible to
create a **contact form**, which, when fulfilled, automatically creates a new ticket for your
**support team**.

```{image} customer_interaction/interaction-form.png
:align: center
:alt: Contact form to submit a ticket to the support team
```

To add a contact form, **create** a new page ({menuselection}`+ New --> Page`) if necessary, and
drag and drop a {guilabel}`Form` block from the {guilabel}`Dynamic Content` section onto the page.
Once placed, click on the form (while in {guilabel}`Edit` mode), and in the {guilabel}`Action`
field, select {guilabel}`Create a Ticket`. You can then select to which {guilabel}`Helpdesk team`
the ticket should be assigned.

```{image} customer_interaction/interaction-ticket.png
:align: center
:alt: Action field to create a task upon submitting a form
```

### Contact us

A 'Contact Us' page makes it easier for customers and prospects to contact your company and get in
touch.

To have a 'Contact Us' page, create a new page ({menuselection}`+ New --> Page`) if necessary, and
click on {menuselection}`Edit --> Customize`. Then, drag and drop a {guilabel}`Form` block onto the
page. Select the form and define the action to be performed when submitted in the {guilabel}`Action`
field.

When clicking on a field, or when adding a new field ({guilabel}`+ Field`), you can select its
{guilabel}`Type`. This enables different options, such as {guilabel}`Multiple Checkboxes`, which
customers can use to indicate the services they are interested in, for example.

```{image} customer_interaction/interaction-tags.png
:align: center
:alt: Tags to be selected on the 'Contact Us' form
```

```{image} customer_interaction/interaction-checkboxes.png
:align: center
:alt: '''Checkboxes'' configuration settings'
```

## Newsletter

Customers can get updates on your eCommerce activities by subscribing to a newsletter. Visitors
subscribing to the newsletter are automatically added to the mailing list of the **Email Marketing**
application. You can either choose a newsletter **block**, a newsletter **popup**, or both.

- **Popup**: prompts up a newsletter box when visitors scroll down the page;
- **Block**: displays a field on the page where customers can sign up by entering their email.

The newsletter **block** can be configured according to different {guilabel}`Templates`. To do so,
click the **block** while in {menuselection}`Edit --> Customize`, and select a {guilabel}`Template`
in the {guilabel}`Newsletter Block` section. There are **three** templates available:

- {guilabel}`Email Subscription`: visitors can sign up by email to the newsletter, without any
  choice to the content. The content is defined in {menuselection}`Edit --> Customize` in the
  {guilabel}`Newsletter` field;
- {guilabel}`SMS Subscription`: is the same as {guilabel}`Email Subscription`, but by SMS;
- {guilabel}`Form Subscription`: allows adding several fields, as well as a checkbox for the visitor
  to agree to the **GDPR policy** of your website.

```{image} customer_interaction/interaction-news.png
:align: center
:alt: Form subscription configuration and settings
```

:::{tip}
Alternatively, you can select {guilabel}`Subscribe to Newsletter` as {guilabel}`Action` when
creating a {ref}`contact form <contact-form>`, allowing for the same level of customization. Make
sure to add a checkbox stating visitors agree to be added to the mailing list.
:::