# SOME DESCRIPTIVE TITLE. # Copyright (C) Odoo S.A. # This file is distributed under the same license as the Odoo package. # FIRST AUTHOR , YEAR. # # Translators: # Giovanni Perteghella , 2021 # Paolo Valier, 2021 # Sergio Zanchetta , 2023 # Martin Trigaux, 2023 # #, fuzzy msgid "" msgstr "" "Project-Id-Version: Odoo 14.0\n" "Report-Msgid-Bugs-To: \n" "POT-Creation-Date: 2023-07-06 05:52+0000\n" "PO-Revision-Date: 2021-05-18 05:18+0000\n" "Last-Translator: Martin Trigaux, 2023\n" "Language-Team: Italian (https://app.transifex.com/odoo/teams/41243/it/)\n" "MIME-Version: 1.0\n" "Content-Type: text/plain; charset=UTF-8\n" "Content-Transfer-Encoding: 8bit\n" "Language: it\n" "Plural-Forms: nplurals=3; plural=n == 1 ? 0 : n != 0 && n % 1000000 == 0 ? 1 : 2;\n" #: ../../content/applications/services.rst:5 msgid "Services" msgstr "Servizi" #: ../../content/applications/services/field_service.rst:8 msgid "Field Service" msgstr "Assistenza sul campo" #: ../../content/applications/services/field_service.rst:11 msgid "" "`Odoo Tutorials: Field Service `_" msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:3 msgid "Onsite interventions planning" msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:6 msgid "From a sales order" msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:8 msgid "" "Allowing your sales team to open onsite interventions creates a seamless " "experience for your customers. They can receive a quotation they first have " "to approve before the work even starts." msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:11 msgid "" "Go to :menuselection:`Field Service --> Configuration --> Products` and " "create or edit a product." msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:13 msgid "" "Under the :guilabel:`General Information` tab, select :guilabel:`Service` as" " :guilabel:`Product Type`." msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:15 msgid "" "Under the :guilabel:`Sales` tab, select :guilabel:`Timesheets on tasks` as " ":guilabel:`Service Invoicing Policy`." msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:17 msgid "" "Select :guilabel:`Create a task in an existing project` as " ":guilabel:`Service Tracking`." msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:18 msgid "Select your :guilabel:`Project`." msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:19 msgid "If you use them, select your :guilabel:`Worksheet Template`, and save." msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst-1 msgid "" "Product configuration to create tasks from sales orders in Odoo Field " "Service" msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:25 msgid "" "From the :doc:`Sales <../../sales/sales>` app, create a quotation with the " "product and confirm it. A task is automatically set up under your Field " "Service project. It is directly accessible from the sales order." msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst-1 msgid "Field Service task on a sales order in Odoo Sales" msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:34 msgid "From helpdesk tickets" msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:36 msgid "" "The integration with the :doc:`Helpdesk <../helpdesk>` app lets your " "helpdesk team manage intervention requests directly. Planning field service " "tasks from tickets speeds up your processes." msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:40 msgid "Configure the helpdesk team" msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:42 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select" " a team and enable :guilabel:`Onsite Interventions`." msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst-1 msgid "Onsite interventions settings in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst:49 msgid "" "The helpdesk tickets of the team now display the :guilabel:`Plan " "Intervention` button. Click on it to create a new task under your field " "service project." msgstr "" #: ../../content/applications/services/field_service/onsite_interventions.rst-1 msgid "Plan intervention from helpdesk tickets in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk.rst:8 msgid "Helpdesk" msgstr "Assistenza clienti" #: ../../content/applications/services/helpdesk.rst:11 msgid "`Odoo Tutorials: Helpdesk `_" msgstr "" #: ../../content/applications/services/helpdesk/advanced.rst:5 msgid "Advanced" msgstr "Avanzate" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3 msgid "After Sales Features" msgstr "" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5 msgid "" "As your business grows, having the right tool to support your helpdesk team " "on recording, tracking and managing issues raised easy and efficiently, is " "key. Odoo’s Helpdesk application allows you to generate credit notes, manage" " returns, products, repairs, grant coupons, and even plan onsite " "interventions from a ticket’s page." msgstr "" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:11 msgid "Set up the after sales services" msgstr "" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:13 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and " "enable the after sales options: *Refunds, Returns, Coupons, Repairs and " "Onsite Interventions*." msgstr "" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20 msgid "Generate credit notes from tickets" msgstr "Generazione note di credito dalle segnalazioni" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:22 msgid "" "You can use a credit note to refund a customer or adjust the amount due. For" " that, simply go to your ticket page, click on *Refund* and select the " "corresponding *Invoice*. Clicking on *Reverse* generates a credit note, and " "you can *Post* it while still being in the *Helpdesk* app." msgstr "" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:30 msgid "Allow product returns from tickets" msgstr "Consente i resi dei prodotti dalle segnalazioni" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:32 msgid "" "The process of a product return from your customer back to your warehouse is" " taken into action when, at the ticket page, you choose the option *Return*." msgstr "" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:39 msgid "Grant coupons from tickets" msgstr "Assegnazione buoni sconto da segnalazioni" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:41 msgid "" "First, be sure to have your *Coupon Program* planned in the *Sales* or " "*Website* application. Then, in *Helpdesk*, open your ticket, click on " "*Coupon*, and choose the respective one." msgstr "" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:48 msgid "Repairs from tickets" msgstr "" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:50 msgid "" "Clicking on *Repair* option, on your ticket page, a new repair order form is" " shown. Fill in the information as needed and choose the next step." msgstr "" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:57 msgid "Plan onsite interventions from tickets" msgstr "" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:59 msgid "" "At the ticket's page click on *Plan Intervention*, and set up your onsite " "intervention exactly the same way as if you were on the *Field Service* " "application." msgstr "" #: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67 msgid "" "`Coupons `_" msgstr "" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3 msgid "Allow customers to close their tickets" msgstr "Consente ai clienti di chiudere le loro segnalazioni" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5 msgid "" "Allowing customers to close their own tickets gives them autonomy and " "minimizes misunderstandings around when an issue is considered solved or " "not. This results in operational capacity for support teams, and higher " "satisfaction for the customer." msgstr "" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:10 msgid "Enable ticket closing" msgstr "" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:12 msgid "" "Start by navigating to :menuselection:`Helpdesk --> Configuration --> " "Helpdesk Teams` and choose the appropriate team. Then click :guilabel:`Edit`" " and enable :guilabel:`Ticket closing` by checking the field box." msgstr "" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1 msgid "Ticket closing feature in Odoo Helpdesk." msgstr "" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:19 msgid "" "To designate which stage the ticket migrates to once it is closed, navigate " "to the ticket pipeline by going to :menuselection:`Helpdesk --> Overview` " "and clicking :guilabel:`Tickets` on the team's card." msgstr "" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:23 msgid "" "There are two options: create a new Kanban stage or work with an existing " "one. For both scenarios, click the :guilabel:`Settings (gear)` icon next to " "the stage name, select :guilabel:`Edit Stage`, and enable :guilabel:`Closing" " Stage`. After checking the field box, click :guilabel:`Save` to finish." msgstr "" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:29 msgid "" "If a closing stage is not specified, by default, the ticket is moved to the " "last stage in the kanban. If more than one stage is set as a closing stage, " "the ticket is placed in the first closing stage column." msgstr "" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:33 msgid "" "With the ticket closing settings now complete, customers can now view the " "option to :guilabel:`Close this ticket` when they log into their portal." msgstr "" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1 msgid "Customer view of ticket closing in Odoo Helpdesk." msgstr "" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:40 msgid "Get reports on tickets closed by customers" msgstr "" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:42 msgid "" "To analyze the tickets that have been closed by customers, go to " ":menuselection:`Helpdesk --> Reporting --> Tickets`. Then, click on the " ":guilabel:`Filters` menu and choose :guilabel:`Add Custom filter`. Next, set" " the custom filter parameters to :guilabel:`Closed by partner` and " ":guilabel:`is true`. Finally, click :guilabel:`Apply`." msgstr "" #: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1 msgid "" "Filter for tickets closed by customers on Odoo Helpdesk's reporting page." msgstr "" #: ../../content/applications/services/helpdesk/overview.rst:5 #: ../../content/applications/services/timesheets/overview.rst:5 msgid "Overview" msgstr "Panoramica" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3 msgid "Forum and eLearning" msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6 msgid "Forum" msgstr "Forum" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8 msgid "" "To go above and beyond email, live chat, web forms, and phone lines, offer " "your customers a support forum. This way, customers might become more " "attached to your company as they would be investing time to get into details" " of your business. You also encourage the exchange of experiences and " "knowledge, supporting the feeling of belonging to a community (your " "community!)." msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14 #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52 #: ../../content/applications/services/helpdesk/overview/ratings.rst:10 #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:11 msgid "Set up" msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and " "enable *Help Center*." msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1 msgid "" "Overview of the settings page of a helpdesk team emphasizing the help center feature in\n" "Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23 msgid "" "Create, or edit a forum by clicking on the external link. Among the editing " "options, choose if you would like the *Forum Mode* to be *Questions*: only " "one answer is allowed per question or *Discussions*: multiple answers are " "allowed per question." msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1 msgid "Overview of a forum’s settings page in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31 msgid "" "From now on, logged in users can start their discussions. To keep track of " "posts, go to :menuselection:`Website --> Forum --> Posts`." msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1 msgid "" "Overview of the Forums page of a website to show the available ones in Odoo " "Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38 msgid "" "Turn tickets into forum posts by simply clicking on *Share on the Forum* on " "the ticket's page." msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45 msgid "eLearning" msgstr "E-learning" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47 msgid "" "In addition to a forum, offer online courses. When doing so, you link your " "customers and users’ needs and questions to useful content, helping to boost" " efficiency as they can also find their answers there." msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and " "enable *eLearning*." msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1 msgid "" "Overview of the settings page of a customer care team emphasizing the feature elearning in\n" "Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61 msgid "" "Once the structure and content of your course are ready, *Publish* it by " "clicking on *Unpublished*." msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1 msgid "View of a course being published for Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67 msgid "" "To keep track of your course statistics, go to *eLearning* and *View " "Course*." msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1 msgid "View of the elearning applications dashboard for Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73 msgid "Todo" msgstr "Da fare" #: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73 msgid "" "DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE " "AVAILABLE!" msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:3 msgid "Getting Started" msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:5 msgid "" "Helpdesk teams provide your customers with support to queries or errors they" " might encounter while using your product/service. Therefore, a successful " "scheme where you can organize multiple teams with their customized pipeline," " visibilities settings, and ticket traceability is essential." msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:10 msgid "Set up teams" msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:12 msgid "" "To modify or create teams, go to :menuselection:`Helpdesk --> Configuration " "--> Helpdesk Teams`." msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:14 msgid "" "Setting up multiple teams allows you to group tickets by your channels " "(example: BE/US), or by your support services' types (example: IT, " "accounting, admin, etc.)." msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst-1 msgid "View of the helpdesk teams page in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:21 msgid "Team’s productivity and visibility" msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:23 msgid "" "Teams can have individual *Assignment Methods* to ensure that tickets get " "redirected to the right person:" msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:26 msgid "" "*Manually*: tickets are manually assigned, allowing employees to manage " "their own workload and target tickets they are experts at;" msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:28 msgid "" "*Random*: tickets are randomly assigned and everyone gets the same amount. " "This method ensures that all tickets are handled as the assignment happens " "automatically;" msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:30 msgid "" "*Balanced*: tickets are assigned to the person with the least amount of " "tickets so that everyone fairly gets the same amount. Thereby, you ensure " "that all tickets get to be taken care of." msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst-1 msgid "" "View of a helpdesk team settings page emphasizing the productivity and visibility features\n" "in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:40 msgid "" "For the *Random* and *Balanced* assignment methods, you can set the *Team " "Members* among whom tickets are assigned. Leave the field empty to include " "all employees (with the proper access rights)." msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:43 msgid "" "The *Team Visibility* feature allows you to specify who can see and access " "the team’s tickets. Therefore, ticket’s with sensible information are only " "seen by the right people. Leave the field empty to include all employees " "(with the proper access rights)." msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:46 msgid "Set up stages and share it among teams" msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:48 msgid "" "To set up stages, go to :menuselection:`Helpdesk --> Configuration --> " "Stages`. Then, create and/or edit stages as you need and set specific teams " "to use certain stages under *Team*." msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst-1 msgid "" "View of a stage’s setting page emphasizing the option to add teams in Odoo " "Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:55 msgid "" "Stages can be shared between one or multiple teams, allowing you to adapt " "the pipeline to your individual needs. They also apply a visibility and " "access rule, as other teams are not able to see or use the stage." msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst-1 msgid "View of a team’s kanban view in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/getting_started.rst:64 msgid ":doc:`/applications/general/users`" msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst:3 msgid "Ratings" msgstr "Valutazioni" #: ../../content/applications/services/helpdesk/overview/ratings.rst:5 msgid "" "Allow customers to rate their experience with your helpdesk teams to " "strengthen your credibility and gain their trust. Reviews can also influence" " a customer’s decision and open space for feedback that can help you improve" " the quality of your services." msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst:12 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and " "enable *Ratings on tickets*. The feature automatically adds a default email " "template on the non-folded *closing stage(s)* of that team." msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst-1 msgid "" "Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature\n" "in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst:21 msgid "" "To edit the email template and the stage(s) set as the closing ones, go to " "the Kanban view of your helpdesk team and click on *Settings*, then on *Edit" " Stage*." msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst-1 msgid "" "Overview of a helpdesk team kanban view emphasizing the menu edit stage in " "Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst:28 msgid "" "Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, " "an email is sent to the customer." msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst-1 msgid "" "View of a standard helpdesk customer review email template for Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst:35 msgid "" "Ratings can be seen on the chatter of each ticket, under the *See Customer " "Satisfaction* link on the main dashboard, and through *Reporting*." msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst:39 msgid "Ratings visible on the customer portal" msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst:41 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and " "enable *Display Rating on Customer Portal*. Now, by clicking on the helpdesk" " team’s name on their ticket, customers can see its ratings." msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst-1 msgid "" "View of the helpdesk ticket from a user’s portal emphasizing the link to the helpdesk team\n" "in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/ratings.rst:51 #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88 #: ../../content/applications/services/helpdesk/overview/sla.rst:47 msgid ":doc:`../advanced/close_tickets`" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3 msgid "Start Receiving Tickets" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5 msgid "" "Offering a variety of channels from where your customers can contact you " "grants them flexibility and the right to choose the best one for themselves." " And, in order to make sure inquiries across all channels get addressed, it " "is essential to have a solution where all interactions come in one place." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11 msgid "Channels options to submit tickets" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, and " "enable the following features as you want them to be available to your " "users." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1 msgid "" "View of a helpdesk teams setting page emphasizing the channels options in " "Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21 msgid "Email Alias" msgstr "Alias e-mail" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:24 msgid "" "Let your customers submit tickets by sending an email to your support email " "address. The subject line of the email becomes the title of the ticket and " "the content is shown in the Chatter." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26 msgid "" "Select *Configure domain name* to be redirected to *Settings* and, from " "there, enable *External Email Servers* to determine or change your *Alias " "Domain*." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1 msgid "" "View of the settings page of a helpdesk team emphasizing the email alias feature\n" "in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:35 msgid "" "Using your own email server is required to send and receive emails in Odoo " "Community and Enterprise. Online users benefit from a ready-to-use email " "server." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:39 msgid "Website Form" msgstr "Modulo del sito web" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:41 msgid "" "Allow your customers to submit a ticket by filling in a form through your " "website." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:42 msgid "" "Once the feature is activated, get redirected to your website by clicking on" " *Go to Website*." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1 msgid "" "View of the settings page of a helpdesk team emphasizing the Go to Website button in\n" "Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:49 msgid "" "From the website page customize the form as you like. Then, publish it by " "clicking on *Unpublished*." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1 msgid "View of the website form to submit a ticket for Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56 msgid "Live Chat" msgstr "Chat dal vivo" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:59 msgid "" "Through live interactions with your website visitors, helpdesk tickets can " "be instantly created and redirected to the right person." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:61 msgid "" "Click on your helpdesk team's name - for the example below: *Customer Care* " "- and :doc:`set up your channel `." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1 msgid "" "View of the settings page of a helpdesk team emphasizing the live chat features and links\n" "in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:68 msgid "" "Now, your operators can create tickets by using the :doc:`command " "` */helpdesk " "(subject_of_ticket)*." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:72 msgid "Prioritize tickets" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:74 msgid "" "Use the stars to prioritize your tickets. The most urgent ones appear at the" " top of your list on the Kanban view." msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:77 msgid "1 star = *Low priority*" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:78 msgid "2 stars = *High priority*" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:79 msgid "3 stars = *Urgent*" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1 msgid "" "View of a team’s kanban view and the prioritized tasks in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:87 #: ../../content/applications/services/helpdesk/overview/reports.rst:60 msgid ":doc:`sla`" msgstr "" #: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:89 msgid ":doc:`/applications/general/email_communication/email_servers`" msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:3 msgid "Reports for a Better Support" msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:5 msgid "" "An efficient customer service solution should have a built-in reporting " "option. Reports allow you to track trends, identify areas for improvement, " "manage employees’ workloads and, most importantly, meet your customer’s " "expectations." msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:10 msgid "Cases" msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:12 msgid "Some examples of the reports Odoo Helpdesk can generate include:" msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:14 msgid "The number of tickets *grouped by* team and ticket type." msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:17 msgid "" "In this manner, you are able to evaluate which ticket types have been the " "most frequent ones, plus the workload of your teams." msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:19 msgid "" "Apply *Time Ranges* if you would like to make comparisons to a *Previous " "Period* or a *Previous Year*." msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst-1 msgid "" "View of a helpdesk ticket analysis by team and ticket type in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:25 msgid "The number of tickets closed per day, per team." msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:27 msgid "" "Get an overview of how many requests each team is closing per day in order " "to measure their performance. Identify productivity levels to understand how" " many requests they are able to handle." msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst-1 msgid "" "View of a helpdesk ticket analysis by team and close date in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:35 msgid "" "Filter it by *Assignee* to see Key Performance Indicators (KPI) per agent." msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:37 msgid "" "The number of hours tickets are taking to be solved, grouped by team and " "ticket type." msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:39 msgid "" "Check if your expectations are met by *measuring* the *Time to close " "(hours)*. Your customers not only expect fast responses but they also want " "their issues to be handled quickly." msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst-1 msgid "" "View of helpdesk ticket analysis of the hours to close by ticket type and team in\n" "Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:48 msgid "Save filters" msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:50 msgid "" "Save the filters you use the most and avoid having to reconstruct them every" " time they are needed. To do so, set the groups, filters, and measures " "needed. Then, go to *Favorites*." msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst-1 msgid "" "View of helpdesk ticket analysis emphasizing the option to add a filter as a favorite one\n" "in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/reports.rst:59 msgid ":doc:`receiving_tickets`" msgstr "" #: ../../content/applications/services/helpdesk/overview/sla.rst:3 msgid "Service Level Agreements (SLA)" msgstr "" #: ../../content/applications/services/helpdesk/overview/sla.rst:5 msgid "" "Service Level Agreements (SLA) are commitments you make with your customers " "to outline how a service is delivered. It bolsters trust between you and " "your customers as it makes clear what needs to be done, to what standard, " "and when." msgstr "" #: ../../content/applications/services/helpdesk/overview/sla.rst:10 msgid "Create your policies" msgstr "" #: ../../content/applications/services/helpdesk/overview/sla.rst:13 msgid "" "First, enable the feature on the settings of the team you would like " "policies to be applied, going to :menuselection:`Helpdesk --> Configuration " "--> Helpdesk Teams`." msgstr "" #: ../../content/applications/services/helpdesk/overview/sla.rst:15 msgid "" "Create your policies through the team’s settings page or go to " ":menuselection:`Helpdesk --> Configuration --> SLA Policies`." msgstr "" #: ../../content/applications/services/helpdesk/overview/sla.rst-1 msgid "View of an SLA form in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/sla.rst:23 msgid "" "Choose to which **Team** the policy is relevant and the **Minimum Priority**" " a ticket needs to have for the policy to be applied." msgstr "" #: ../../content/applications/services/helpdesk/overview/sla.rst:27 msgid "" "**Target** is the stage a ticket needs to reach within the period defined to" " satisfy the SLA. The period is based on the ticket’s creation date, and a " "deadline is set on the ticket’s form once it matches an SLA policy rule. If " "a ticket has more than one policy applied to it, the closest deadline of all" " SLAs is the one considered." msgstr "" #: ../../content/applications/services/helpdesk/overview/sla.rst:29 msgid "" "When a ticket has satisfied an SLA policy, the SLA tag appears in green and " "the deadline field is not shown anymore." msgstr "" #: ../../content/applications/services/helpdesk/overview/sla.rst-1 msgid "View of a ticket’s form emphasizing a satisfied SLA in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/overview/sla.rst:37 msgid "SLA Analysis" msgstr "" #: ../../content/applications/services/helpdesk/overview/sla.rst:39 msgid "" "Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply" " *Filters* and *Group by* to identify tickets that should be prioritized and" " keep track of upcoming deadlines." msgstr "" #: ../../content/applications/services/helpdesk/overview/sla.rst-1 msgid "" "View of the SLA status analysis page emphasizing the group by option in Odoo" " Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice.rst:5 msgid "Timesheet and Invoice" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:3 msgid "Invoice Time Spent on Tickets (Prepaid Support Services)" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:5 msgid "" "Have the option to work with prepaid support services, meaning that a sales " "order and a corresponding invoice are issued and, once the service is done, " "you can deduct the time spent. Odoo allows it to happen because the " "applications are fully integrated, resulting in faster responses to your " "customer needs." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:14 msgid "Step 1: Set up a helpdesk team" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:17 msgid "" "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, create" " or edit an existing team, and enable *Timesheet on Ticket* and *Time " "Reinvoicing*." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:20 msgid "" "Select or create a project under *Timesheet on Ticket*. The selected/created" " is the one at which employees timesheet on by default. However, it can be " "ultimately modified on each ticket." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1 msgid "" "View of a helpdesk team settings page emphasizing the timesheet on ticket and time\n" "reinvoicing features in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:28 msgid "Step 2: Set up a service" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:31 msgid "" "Go to :menuselection:`Sales --> Configuration --> Settings` and enable " "*Units of Measure* to optionally be able to choose *hours* (for example) as " "the unit of measure of your service." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:33 msgid "" "Then, go to :menuselection:`Sales --> Products --> Products`, create or edit" " an existing one, and set its *Product Type* as *Service*." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1 msgid "" "View of a product's form emphasizing the product type and unit of measure fields in Odoo\n" "Sales" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:40 msgid "" "Now, select the invoicing management you would like to have under the " "*Sales* tab. We recommend the following configuration:" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1 msgid "" "View of a product form and the invoicing options under the tab sales in Odoo" " Sales" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:47 msgid "" "This configuration ensures that the customer is invoiced by the number of " "hours predicted in the sales order, meaning that less or extra hours " "recorded are not taken into account. It also ensures that every time a sales" " order is confirmed, a new task is created under the right project, " "automating the process." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:53 msgid "" "We recommend setting up a specific project, as it was done for this flow " "example. The important thing to remember is that the sales order item needs " "to be set on the corresponding project or task, in order to reinvoice the " "time spent on a ticket." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:58 msgid "Prevision an invoice and record time" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:61 msgid "Step 1: Place an order" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:63 msgid "" "Go to :menuselection:`Sales --> Orders --> Orders` and create one for the " "helpdesk service product you have previously set up, with the customer who " "needs the ticket to be opened. Set the number of hours needed to assist the " "customer and *Confirm* the order." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1 msgid "View of a sales order emphasizing the order lines in Odoo Sales" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:72 msgid "Step 2: Invoice the customer" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:74 msgid "In *Sales*, select the respective sales order to *Create Invoice*." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1 msgid "" "View of a sales order emphasizing the create invoice button in Odoo Sales" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:82 msgid "Step 3: Link the task to the ticket" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:84 msgid "" "Now, in *Helpdesk*, create or edit the respective ticket and link it to the " "task created by the confirmation of the sales order." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1 msgid "View of a helpdesk ticket emphasizing the field task in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:92 msgid "Step 4: Record the time spent" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:94 msgid "" "Still on the respective helpdesk ticket, record the hours performed under " "the *Timesheets* tab." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1 msgid "" "View of a helpdesk ticket emphasizing the timesheets tab in Odoo Helpdesk" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:100 msgid "" "Note that the hours recorded on the ticket form are shown on the *Delivered*" " column in the sales order." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1 msgid "View of a sales order emphasizing the delivered column in Odoo Sales" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:108 msgid "" "Hours recorded on the ticket are automatically shown in *Timesheets* and on " "the dedicated task." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:111 msgid ":doc:`reinvoice_from_project`" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:112 #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:102 msgid "" ":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:3 msgid "Invoice Time Spent on Tickets (Postpaid Support Services)" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:5 msgid "" "The :guilabel:`Timesheet on Ticket` integration provides more control and " "transparency over how clients are charged, and what they're specifically " "billed for." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:8 msgid "" "In Odoo, the Helpdesk agent can use the ticket to record timesheets. Once a " "ticket is solved, the client can be billed for the time spent on the ticket." " Odoo will pull from the ticket's timesheet to accurately bill the client." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:13 msgid "Configuration" msgstr "Configurazione" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:15 msgid "" "To turn on the :guilabel:`Timesheet on Ticket` feature, go to " ":menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, select a " "Helpdesk team, and then, click :guilabel:`Edit`. Next, enable the options " ":guilabel:`Timesheet on Ticket` and :guilabel:`Time Reinvoicing`. Then, " "click :guilabel:`Save` to apply these changes to the Helpdesk team settings." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:20 msgid "" "Once the :guilabel:`Timesheet on Ticket` feature is enabled, a " ":guilabel:`Project` drop-down option will appear below :guilabel:`Timesheet " "on Ticket`. The :guilabel:`Project` drop-down option will automatically be " "set to a Project that Odoo created for the Helpdesk team. The tickets' " "timesheets will be stored in the selected Project." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:26 msgid "Create a sales order" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:28 msgid "" "After a ticket comes into the pipeline, go to :menuselection:`Sales --> " "Create`. Then, add the customer from the ticket to the :guilabel:`Customer` " "field in the new quotation. In the :guilabel:`Order Lines` tab, create or " "select a product to charge the customer for the time spent on their Helpdesk" " ticket." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:33 msgid "" "If creating a new product from the sales order form, first give the product " "a name by typing it in the :guilabel:`Product` column. Then, click " ":guilabel:`Create and edit`." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:36 msgid "" "First, in the :guilabel:`General Information` tab, set the " ":guilabel:`Product Type` to :guilabel:`Service` and the :guilabel:`Sales " "Price` to the Helpdesk agent's service rate. Then, in the :guilabel:`Sales` " "tab, set the :guilabel:`Service Invoicing Policy` to :guilabel:`Timesheets " "on tasks`. Finally, click :guilabel:`Save` to create the new product and add" " it to the quotation." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:41 msgid "" "Once the product is added, click :guilabel:`Confirm` to turn the quotation " "into a sales order." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst-1 msgid "Create a sales order and add a product." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:48 msgid "Record a timesheet" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:50 msgid "" "To record a timesheet, jump back to the Helpdesk ticket by going to the " "Helpdesk dashboard and clicking :guilabel:`Tickets` on the team's card (or " "by going to the Projects dashboard and clicking :guilabel:`Tickets` on the " "project card). Then, click :guilabel:`Edit` and use the " ":guilabel:`Timesheets` tab to record the time spent on the ticket." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst-1 msgid "Record time spent on a ticket." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:60 msgid "" "The ticket's timesheets can be recorded before or after the sales order is " "made, the order doesn't matter." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:64 msgid "Link the Helpdesk ticket to the SO" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:66 msgid "" "Once a timesheet is recorded, the :guilabel:`Sales Order Item` field will " "appear on the ticket form. To link the :abbr:`SO (Sales Order)` to the " "ticket, start on the ticket form and click :guilabel:`Edit`. Next, select " "the :abbr:`SO (Sales Order)` that was created earlier from the drop-down " "menu. Odoo will automatically filter the sales orders to only show sales " "orders that are connected to the ticket's customer. Lastly, click " ":guilabel:`Save` to connect the ticket and the :abbr:`SO (Sales Order)`." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst-1 msgid "Link the SO item to the ticket." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:78 msgid "Modify billing rates" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:80 msgid "" "If a timesheet entry is recorded, but the agent does not want to bill the " "client for that time, go to the :guilabel:`Timesheets` tab and toggle on the" " visibility of the :guilabel:`Sales Order Item` column. When filling out the" " information for the timesheet entry, make sure to leave the non-billable " "timesheet entry's :guilabel:`Sales Order Item` field blank." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:85 msgid "" "If the agent wants to charge a different rate for a timesheet entry, first, " "add a new product to the connected :abbr:`SO (Sales Order)` priced at the " "new rate. Then, select the new product in the timesheet entry's " ":guilabel:`Sales Order Item` field." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:90 msgid "Create the invoice" msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:92 msgid "" "When the Helpdesk ticket is completed and the client is ready to be billed " "for time, begin by clicking the :guilabel:`Sales Order` smart button on the " "ticket form to navigate to the :abbr:`SO (Sales Order)`. The " ":guilabel:`Delivered` column should match the number of hours recorded on " "the ticket's timesheet. After checking and filling out the relevant " "information, click :guilabel:`Create Invoice` to bill the client for the " "time spent on the ticket. Odoo will automatically generate an invoice to " "send to the client and the Helpdesk ticket can officially be closed." msgstr "" #: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:101 msgid ":doc:`invoice_time`" msgstr "" #: ../../content/applications/services/project.rst:8 msgid "Project" msgstr "Progetto" #: ../../content/applications/services/project.rst:10 msgid "" "Odoo Project is a tool to manage your ongoing projects. Schedule tasks, " "assign activities to coworkers, and keep track of each project's " "profitability." msgstr "" #: ../../content/applications/services/project.rst:14 #: ../../content/applications/services/timesheets.rst:11 msgid "" "`Odoo Tutorials: Project and Timesheets " "`_" msgstr "" #: ../../content/applications/services/project/tasks.rst:5 msgid "Tasks" msgstr "Lavori" #: ../../content/applications/services/project/tasks/email_alias.rst:3 msgid "Create Project's Tasks from an Email Alias" msgstr "" #: ../../content/applications/services/project/tasks/email_alias.rst:5 msgid "" "When you already have an email address that customers know from the top of " "their heads, changing it is the last thing you want to do. Instead, link " "that address to your project and transform those conversations into " "structured work. It automatically creates a task in the first stage of a " "project." msgstr "" #: ../../content/applications/services/project/tasks/email_alias.rst:11 msgid "Set up an incoming email server" msgstr "" #: ../../content/applications/services/project/tasks/email_alias.rst:14 msgid "" "On the *Settings* application, enable *External Email Servers* and define " "the incoming email alias you would like to use." msgstr "" #: ../../content/applications/services/project/tasks/email_alias.rst:15 msgid "" "**For more information**: " ":doc:`/applications/general/email_communication/email_servers`" msgstr "" #: ../../content/applications/services/project/tasks/email_alias.rst:18 msgid "Configure the email alias in your project" msgstr "" #: ../../content/applications/services/project/tasks/email_alias.rst:22 msgid "" "Now that you have the incoming email server set up, go to " ":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the " "*Emails* tab, define the wanted email alias and choose the policy to receive" " a message." msgstr "" #: ../../content/applications/services/project/tasks/email_alias.rst:23 msgid "In addition, you can now directly set it when creating a new project." msgstr "" #: ../../content/applications/services/project/tasks/email_alias.rst-1 msgid "" "In the settings of your project, define the emails alias under the tab email" " in Odoo Project" msgstr "" #: ../../content/applications/services/project/tasks/email_alias.rst:30 msgid "" "All the recipients of the email (To/Cc/Bcc) are automatically added as " "followers of the task." msgstr "" #: ../../content/applications/services/project/tasks/email_alias.rst:32 msgid "The email can be seen under the name of your project on the dashboard." msgstr "" #: ../../content/applications/services/project/tasks/email_alias.rst-1 msgid "View of the email alias chosen on the dashboard view in Odoo Project" msgstr "" #: ../../content/applications/services/timesheets.rst:8 msgid "Timesheets" msgstr "Fogli ore" #: ../../content/applications/services/timesheets/overview/time_off.rst:3 msgid "Create Timesheets upon Time Off Validation" msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:5 msgid "" "Odoo automatically timesheets on project/tasks upon time off requests. This " "allows for better overall control over the validation of timesheets, as it " "does not leave place for forgetfulness and questions after hours that have " "not been timesheeted by the employee." msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:9 msgid "" "Activate the :ref:`developer mode `, go to *Timesheets*, and" " change the *Project* and *Task* set by default, if you like." msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst-1 msgid "" "View of Timesheets setting enabling the feature record time off in Odoo " "Timesheets" msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:16 msgid "" "Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select" " or create the needed type, and decide if you would like the requests to be " "validated or not." msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst-1 msgid "" "View of a time off types form emphasizing the time off requests and timesheets section in\n" "Odoo Time Off" msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:26 msgid "" "Now, once the employee has requested his time off and the request has been " "validated (or not, depending on the setting chosen), the time is " "automatically allocated on *Timesheets*, under the respective project and " "task." msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:27 msgid "" "On the example below, the user requested *Paid Time off* from July 13th to " "15th." msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst-1 msgid "View of the time off request form in Odoo Time Off" msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:33 msgid "" "Considering that validation is not required, the requested time off is " "automatically displayed in *Timesheets*. If validation is necessary, the " "time is automatically allocated after the responsible person for validating " "does it so." msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst-1 msgid "" "Video of timesheets emphasizing the requested time off from the employee in " "Odoo Timesheets" msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst:41 msgid "" "Click on the magnifying glass, hovering over the concerned cell, to access " "all the aggregated data on that cell (day), and see details regarding the " "project/task." msgstr "" #: ../../content/applications/services/timesheets/overview/time_off.rst-1 msgid "View of the details of a project/task in Odoo Timeheets" msgstr "" #: ../../content/services/support/what_can_i_expect.rst:7 msgid "What can I expect from the support service?" msgstr "Cosa attendersi dal servizio di assistenza" #: ../../content/services/support/what_can_i_expect.rst:11 msgid "5 days a week" msgstr "5 giorni alla settimana" #: ../../content/services/support/what_can_i_expect.rst:13 msgid "" "Your Odoo Online subscription includes **unlimited 24hr support at no extra " "cost, Monday to Friday**. Our teams are located around the world to ensure " "you have support, no matter your location. Your support representative could" " be communicating to you from San Francisco, Belgium, or India!" msgstr "" "L'iscrizione a Odoo Online include **supporto illimitato 24/24 senza costi " "aggiuntivi, dal lunedì al venerdì**. I nostri team sono localizzati in varie" " parti del mondo per assicurare un supporto completo. L'addetto " "all'assistenza potrebbe fornire supporto da San Francisco, dal Belgio, " "oppure dall'India." #: ../../content/services/support/what_can_i_expect.rst:18 msgid "" "Our support team can be contacted through our `online support form " "`__." msgstr "" "Il team di supporto può essere contattato attraverso il nostro `modulo " "online `__." #: ../../content/services/support/what_can_i_expect.rst:22 msgid "What kind of support is included?" msgstr "Tipo di assistenza inclusa" #: ../../content/services/support/what_can_i_expect.rst:24 msgid "" "Providing you with relevant material (guidelines, product documentation, " "etc...)" msgstr "" "Messa a disposizione di materiale pertinente (linee guida, documentazione " "prodotto ecc.)" #: ../../content/services/support/what_can_i_expect.rst:26 msgid "" "Answers to issues that you may encounter in your standard Odoo database (eg." " “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)" msgstr "" "Risposte a problematiche che si possono incontrare usando il database Odoo " "ordinario (es. “Non riesco a chiudere il punto vendita” oppure “Non riesco a" " trovare gli ICP delle vendite”)" #: ../../content/services/support/what_can_i_expect.rst:28 msgid "Questions related to your account, subscription, or billing" msgstr "Domande relative all'account, iscrizione o fatturazione" #: ../../content/services/support/what_can_i_expect.rst:29 msgid "" "Bug resolution (blocking issues or unexpected behaviour not due to " "misconfiguration or customization)" msgstr "" "Risoluzione bug (problema bloccante o comportamento inatteso non dovuto a " "errata configurazione o personalizzazione)" #: ../../content/services/support/what_can_i_expect.rst:31 msgid "" "Issues that might occur in a test database after upgrading to a newer " "version" msgstr "" "Problemi riscontrati in un database di test dopo l'avanzamento a una nuova " "versione" #: ../../content/services/support/what_can_i_expect.rst:33 msgid "" "*Odoo Support does not make changes to your production database without your" " agreement and gives you the material and knowledge to do it yourself!*" msgstr "" #: ../../content/services/support/what_can_i_expect.rst:37 msgid ":ref:`upgrade/sla`" msgstr "" #: ../../content/services/support/what_can_i_expect.rst:38 msgid ":doc:`/administration/maintain/supported_versions`" msgstr "" #: ../../content/services/support/what_can_i_expect.rst:42 msgid "What kind of support is not included?" msgstr "Tipo di assistenza non inclusa" #: ../../content/services/support/what_can_i_expect.rst:44 msgid "" "Questions that require us to understand your business processes in order to " "help you implement your database" msgstr "" "Domande che richiedono la comprensione dei processi aziendali per aiutare a " "implementare il database" #: ../../content/services/support/what_can_i_expect.rst:46 msgid "" "Training on how to use our software (we will direct you to our many " "resources)" msgstr "" "Formazione nell'utilizzo del software (reindirizzamento ai nostri vari " "esperti)" #: ../../content/services/support/what_can_i_expect.rst:47 msgid "Import of documents into your database" msgstr "Importazione di documenti nel database" #: ../../content/services/support/what_can_i_expect.rst:48 msgid "" "Guidance on which configurations to apply inside of an application or the " "database" msgstr "" "Assistenza che riguarda la configurazione da utilizzare all'interno di " "un'applicazione o in un database" #: ../../content/services/support/what_can_i_expect.rst:49 msgid "" "How to set up configuration models (Examples include: Inventory Routes, " "Payment Terms, Warehouses, etc)" msgstr "" "Come impostare modelli di configurazione (esempi includono: rotte di " "magazzino, termini di pagamento, magazzini ecc.)" #: ../../content/services/support/what_can_i_expect.rst:51 msgid "Any intervention on your own servers/deployments of Odoo" msgstr "Qualsiasi intervento a server/installazioni Odoo personali" #: ../../content/services/support/what_can_i_expect.rst:52 msgid "" "Any intervention on your own third party account (Ingenico, Authorize, UPS, " "etc)" msgstr "" "Qualsiasi intervento ad account personali di terze parti (Ingenico, " "Authorize, UPS ecc.)" #: ../../content/services/support/what_can_i_expect.rst:53 msgid "" "Questions or issues related to specific developments or customizations done " "either by Odoo or a third party (this is specific only to your database or " "involving code)" msgstr "" "Domande o problematiche relative a sviluppi o personalizzazioni particolari " "effettuati da Odoo o da terze parti (specifici del database o del codice " "coinvolto)" #: ../../content/services/support/what_can_i_expect.rst:57 msgid "" "You can get this type of support with a `Success Pack " "`__. With a pack, one of our consultants" " will analyze the way your business runs and tell you how you can get the " "most out of your Odoo Database. We will handle all configurations and coach " "you on how to use Odoo." msgstr "" #: ../../content/services/support/what_can_i_expect.rst:63 msgid ":doc:`/administration/upgrade`" msgstr ""