60 lines
1.6 KiB
ReStructuredText
60 lines
1.6 KiB
ReStructuredText
===============================
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How to enable comments & rating
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===============================
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Publishing and monitoring customer experience will help you gain the trust
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of new customers and better engage with your community. In 2 clicks, allow
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your customer to share their feedback!
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.. image:: ./media/comment_post.png
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:align: center
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Setup
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=====
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Activate comments & rating from the *Customize* menu of the product web page.
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.. image:: ./media/comment_setup.png
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:align: center
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.. note::
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Visitors must log in to share their comments. Make sure they are able to
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do so (see Portal documentation).
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Review the posts in real time
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=============================
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Whenever a post is published, the product manager and all the product followers
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get notified in their Inbox (*Discuss* menu).
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.. image:: ./media/comment_new.png
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:align: center
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.. note::
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By default the user who created the product is automatically set as follower.
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Click the product name to open the detail form and review the comment (in the
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product discussion thread).
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.. image:: ./media/comment_inbox.png
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:align: center
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Moderate & unpublish
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====================
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You can easily moderate by using the chatter, either in the product detail form
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or on the web page.
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To unpublish the post, open the product web page and click the *Published* button
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to turn it red (*Unpublished*).
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.. image:: ./media/comment_unpublish.png
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:align: center
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..tip::
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You can access the web page from the detail form by clicking the *Published*
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smart button (and vice versa).
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.. image:: ./media/comment_webpage.png
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:align: center
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