documentation/content/applications/productivity/iot/config/pos.rst
Antoine Vandevenne (anv) e3fee2cf46 [REF][MOV] documentation apocalypse
Prior to this commit, the Odoo documentation was mainly split between
two repositories: odoo/odoo/doc and odoo/documentation-user. Some bits
of documentation were also hosted elsewhere (e.g., wiki, upgrade, ...).
This was causing several problems among which:
  - The theme, config, Makefile, and similar technical resources had to
    be duplicated. This resulted in inconsistent layout, features, and
    build environments from one documentation to another.
  - Some pages did not fit either documentation as they were relevant
    for both users and developers. Some were relevant to neither of the
    two (e.g., DB management).
  - Cross-doc references had to be absolute links and they broke often.
  - Merging large image files in the developer documentation would bloat
    the odoo/odoo repository. Some contributions had to be lightened to
    avoid merging too many images (e.g., Odoo development tutorials).
  - Long-time contributors to the user documentation were chilly about
    going through the merging process of the developer documentation
    because of the runbot, mergebot, `odoo-dev` repository, etc.
  - Some contributors would look for the developer documentation in the
    `odoo/documentation-user` repository.
  - Community issues about the user documentation were submitted on the
    `odoo/odoo` repository and vice-versa.

Merging all documentations in one repository will allow us to have one
place, one theme, one work process, and one set of tools (build
environment, ...) for all of the Odoo docs.

As this is a good opportunity to revamp the layout of the documentation,
a brand new theme replaces the old one. It features a new way to
navigate the documentation, centered on the idea of always letting the
reader know what is the context (enclosing section, child pages, page
structure ...) of the page they are reading. The previous theme would
quickly confuse readers as they navigated the documentation and followed
cross-application links.

The chance is also taken to get rid of all the technical dangling parts,
performance issues, and left-overs. Except for some page-specific JS
scripts, the Odoo theme Sphinx extension is re-written from scratch
based on the latest Sphinx release to benefit from the improvements and
ease future contributions.

task-2351938
task-2352371
task-2205684
task-2352544

Closes #945
2021-05-04 15:44:00 +02:00

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ReStructuredText

===========================
Use the IoT Box for the PoS
===========================
.. image:: media/pos01.png
:align: center
Prerequisites
~~~~~~~~~~~~~
Before starting, make sure you have the following:
- An IoT Box
- A 2A Power adapter with pi 3 b+ 2.5 A
- A computer or tablet with an up-to-date web browser
- A running SaaS or Odoo instance with the Point of Sale and IoT apps
installed
- A local network setup with DHCP (this is the default setting)
- An Epson USB TM-T20 Printer or another ESC/POS compatible printer
(officially supported printers are listed at the `POS Hardware
page <https://www.odoo.com/page/pos-ipad-android-hardware>`__)
- A Honeywell Eclipse USB Barcode Scanner or another compatible scanner
- An Epson compatible cash drawer
- An RJ45 Ethernet Cable (optional, WiFi is built in)
Set Up
~~~~~~~
To connect hardware to the PoS, the first step is to connect an IoT Box
to your database. For this, follow this
`documentation <https://docs.google.com/document/d/1vhWrSSlSdJcRYe4tjPpXKYVMTD47lVK3ysyYc7tJDlA/edit#>`__.
.. image:: media/pos02.png
:align: center
Then, you have to connect the peripheral devices to your IoT Box.
Officially supported hardware is listed on `the POS Hardware
page <https://www.odoo.com/page/pos-ipad-android-hardware>`__, but
other hardware might work as well.
- **Printer**: Connect an ESC/POS printer to a USB port and power it
on.
- **Cash drawer**: The cash drawer should be connected to the printer
with an RJ25 cable.
- **Barcode scanner**: Connect your barcode scanner. In order for your
barcode scanner to be compatible it must behave as a keyboard and
must be configured in **US QWERTY**. It also must end barcodes
with an Enter character (keycode 28). This is most likely the
default configuration of your barcode scanner.
- **Scale**: Connect your scale and power it on.
- **Ethernet**: If you do not wish to use Wi-Fi, plug in the Ethernet
cable. Make sure this will connect the IoT Box to the same
network as your POS device.
- **Wi-Fi**: The current version of the IoT Box has Wi-Fi built in.
Make sure not to plug in an Ethernet cable when booting, because
all Wi-Fi functionality will be bypassed when a wired network
connection is available on boot.
Once it's done, you can connect the IoT Box to your PoS. For this, go in
Point of Sale > Configuration > PoS, tick the box "IoT Box" and select
the IoT Box you want to connect with. Save the changes.
Set up is done, you can launch a new PoS Session.
Troubleshoot
~~~~~~~~~~~~
The PoS cannot connect to the IoT Box
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
- The easiest way to make sure the IoT Box is properly set-up is to
turn it on with the printer plugged in as it will print a receipt
indicating any error if encountered or the IoT Box's IP address
in case of success. If no receipt is printed, check the following
steps:
- Make sure the IoT Box is powered on, indicated by a brightly lit red
status LED.
- Make sure the IoT Box is ready, this is indicated by a brightly lit
green status LED just next to the red power status LED. The IoT
Box should be ready ~2 minutes after it is started.
- Make sure the IoT Box is connected to the same network as your POS
device. Both the device and the IoT Box should be visible in the
list of connected devices on your network router.
- If you specified the IoT Box's IP address in the configuration, make
sure it corresponds to the ip address printed on the IoT Box's
status receipt.
- Make sure that the POS is not loaded over HTTPS.
- A bug in Firefox's HTTP implementation might prevent the
autodiscovery from working reliably. You could also manually set
up the IoT Box's IP address in the POS configuration.
The Barcode Scanner is not working
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
- The barcode scanner must be configured in US QWERTY and emit an Enter
after each barcode. This is the default configuration of most
barcode readers. Refer to the barcode reader documentation for
more information.
- The IoT Box needs a 2A power supply to work with some barcode
scanners. If you are not using the provided power supply, make
sure the one you use has enough power.
- Some barcode scanners will need more than 2A and will not work, or
will work unreliably, even with the provided power supply. In
those case you can plug the barcode scanner in a self-powered USB
hub.
- Some poorly built barcode scanners do not advertise themselves as
barcode scanners but as a usb keyboard instead, and will not be
recognized by the IoT Box.
The Barcode Scanner is not working reliably
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
- Make sure that no more than one device with 'Scan via Proxy'/'Barcode
Scanner' enabled are connected to the IoT Box at the same time.
Printing the receipt takes too much time
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
- A small delay before the first print is expected, as the IoT Box will
do some preprocessing to speed up the next printings. If you
suffer delays afterwards it is most likely due to poor network
connection between the POS and the IoT Box.
Some characters are not correctly printed on the receipt
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
- The IoT Box does not support all languages and characters. It
currently supports Latin and Cyrillic based scripts, with basic
Japanese support.
The printer is offline
^^^^^^^^^^^^^^^^^^^^^^
- Make sure the printer is connected, powered, has enough paper and has
its lid closed, and is not reporting an error. If the error
persists, please contact support.
The cashdrawer does not open
^^^^^^^^^^^^^^^^^^^^^^^^^^^^
- The cashdrawer should be connected to the printer and should be
activated in the POS configuration.