documentation/locale/zh_CN/LC_MESSAGES/helpdesk.po

# SOME DESCRIPTIVE TITLE.
# Copyright (C) 2015-TODAY, Odoo S.A.
# This file is distributed under the same license as the Odoo package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
# 
# Translators:
# Martin Trigaux, 2019
# mrshelly <mrshelly@hotmail.com>, 2019
# Jeffery CHEN Fan <jeffery9@gmail.com>, 2019
# 演奏王 <wangwhai@qq.com>, 2019
# 敬雲 林 <chingyun@yuanchih-consult.com>, 2020
# as co02 <asco02@163.com>, 2020
# 
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 13.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2020-03-19 13:03+0100\n"
"PO-Revision-Date: 2019-10-03 09:46+0000\n"
"Last-Translator: as co02 <asco02@163.com>, 2020\n"
"Language-Team: Chinese (China) (https://www.transifex.com/odoo/teams/41243/zh_CN/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Language: zh_CN\n"
"Plural-Forms: nplurals=1; plural=0;\n"

#: ../../helpdesk.rst:5
msgid "Helpdesk"
msgstr "服务台"

#: ../../helpdesk/after_sales.rst:3
msgid ""
"After sales features: refund, coupon, return, repair, onsite interventions"
msgstr ""

#: ../../helpdesk/after_sales.rst:5
msgid ""
"As my business grows, having the tools to allow my helpdesk team to record, "
"track and manage issues raised easy and efficiently, is key. Odoo’s Helpdesk"
" app allows me to generate credit notes, return products, grant coupons, do "
"repairs and plan onsite interventions from a ticket’s page."
msgstr ""

#: ../../helpdesk/after_sales.rst:10
msgid "Set up the After Sales services"
msgstr ""

#: ../../helpdesk/after_sales.rst:12
msgid ""
"Go to :menuselection:`Configuration --> Helpdesk Teams` and enable the After"
" Sales options: *Refunds, Returns, Coupons, Repairs and Onsite "
"Interventions*."
msgstr ""

#: ../../helpdesk/after_sales.rst:19
msgid "Generate credit notes from tickets"
msgstr ""

#: ../../helpdesk/after_sales.rst:21
msgid ""
"I can use a credit note to refund a customer or adjust the amount due. For "
"that, I’ll simply go to my ticket page, click on *Refund* and select the "
"corresponding *Invoice*. Clicking on *Reverse* the credit note will be "
"generated, and I can *Post* it while still being in the *Helpdesk* app."
msgstr ""

#: ../../helpdesk/after_sales.rst:29
msgid "Allow product returns from tickets"
msgstr "允许通过工单进行退货"

#: ../../helpdesk/after_sales.rst:31
msgid ""
"The process of a product return from my customer back to my warehouse will "
"be taken into action when, at the ticket page, I choose the option *Return*."
msgstr ""

#: ../../helpdesk/after_sales.rst:38
msgid "Grant coupons from tickets"
msgstr ""

#: ../../helpdesk/after_sales.rst:40
msgid ""
"First, be sure to have your *Coupon Program* planned at the *Sales or "
"Website* app. At the *Helpdesk* app, I will open my ticket and click on "
"*Coupon*, choose the :menuselection:`Coupon Program --> Generate`."
msgstr ""

#: ../../helpdesk/after_sales.rst:48
msgid "Repairs from tickets"
msgstr ""

#: ../../helpdesk/after_sales.rst:50
msgid ""
"Clicking on *Repair* option, on my ticket page, a new repair order form will"
" be shown. Fill up the rest of the fields as needed and choose the next "
"step."
msgstr ""

#: ../../helpdesk/after_sales.rst:57
msgid "Plan onsite interventions from tickets"
msgstr ""

#: ../../helpdesk/after_sales.rst:59
msgid ""
"At the ticket page, I can now configure my onsite interventions exactly the "
"same way I would do being on the *Field Service* app, clicking on *Plan "
"Intervention*."
msgstr ""

#: ../../helpdesk/after_sales.rst:66
msgid ""
"`Coupons <https://www.odoo.com/slides/slide/coupon-"
"programs-640?fullscreen=1>`_"
msgstr ""

#: ../../helpdesk/after_sales.rst:67
msgid ":doc:`../manufacturing/repair/repair`"
msgstr ""

#: ../../helpdesk/close_tickets.rst:3
msgid "Allow customers to close their tickets"
msgstr "允许客户关闭他们的工单"

#: ../../helpdesk/close_tickets.rst:5
msgid ""
"Allowing customers to close their tickets gives them autonomy and minimize "
"misunderstandings about when an issue is considered solved, or not. It makes"
" communication and actions more efficient."
msgstr ""

#: ../../helpdesk/close_tickets.rst:9
msgid "Configure the feature"
msgstr ""

#: ../../helpdesk/close_tickets.rst:11
msgid ""
"To configure the feature go to :menuselection:`Helpdesk --> Settings --> "
"Helpdesk Teams --> Edit` and enable *Ticket closing*."
msgstr ""

#: ../../helpdesk/close_tickets.rst:18
msgid ""
"In order to designate to which stage the ticket will migrate to once it is "
"closed, go to :menuselection:`Overview --> Tickets`."
msgstr ""

#: ../../helpdesk/close_tickets.rst:25
msgid ""
"You can either create a new kanban stage or work with an existing one. For "
"both scenarios, go to :menuselection:`Settings --> Edit Stage` and enable "
"*Closing Stage*."
msgstr ""

#: ../../helpdesk/close_tickets.rst:32
msgid ""
"If a closing stage is not specified, by default, the ticket will be "
"transferred to the last stage; contrarily, if you have more than one stage "
"set as closing, the ticket will be put in the first one."
msgstr ""

#: ../../helpdesk/close_tickets.rst:35
msgid "The Costumer Portal"
msgstr ""

#: ../../helpdesk/close_tickets.rst:37
msgid ""
"Now, once the user logs in to his Portal, the option *Close this ticket* is "
"available."
msgstr ""

#: ../../helpdesk/close_tickets.rst:44
msgid "Get reports on tickets closed by costumers"
msgstr ""

#: ../../helpdesk/close_tickets.rst:46
msgid ""
"To do an analysis of the tickets that have been closed by costumers go to "
":menuselection:`Reporting --> Tickets --> Filters --> Add Custom filter --> "
"Closed by partner --> Applied`."
msgstr ""

#: ../../helpdesk/getting_started.rst:3
msgid "Get started with Odoo Helpdesk"
msgstr "‎开始使用 odoo 服役台‎"

#: ../../helpdesk/getting_started.rst:6
msgid "Overview"
msgstr "概览"

#: ../../helpdesk/getting_started.rst:9
msgid "Getting started with Odoo Helpdesk"
msgstr "‎使用 odoo 服务台入门‎"

#: ../../helpdesk/getting_started.rst:11
msgid "Installing Odoo Helpdesk:"
msgstr "安装 Odoo 服务台:"

#: ../../helpdesk/getting_started.rst:13
msgid "Open the Apps module, search for \"Helpdesk\", and click install"
msgstr "‎打开应用模块, 搜索 \"服务台\", 然后单击安装‎"

#: ../../helpdesk/getting_started.rst:19
msgid "Set up Helpdesk teams"
msgstr "‎设置服务台团队‎"

#: ../../helpdesk/getting_started.rst:21
msgid "By default, Odoo Helpdesk comes with a team installed called \"Support\""
msgstr "‎默认情况下, Odoo 服务台配备一个名为 \"支持\" 的团队‎"

#: ../../helpdesk/getting_started.rst:26
msgid ""
"To modify this team, or create additional teams, select \"Configuration\" in"
" the purple bar and select \"Settings\""
msgstr "‎要修改此团队, 或创建其他团队, 请在紫色栏中选择 \"配置\", 然后选择 \"设置\"‎"

#: ../../helpdesk/getting_started.rst:32
msgid ""
"Here you can create new teams, decide what team members to add to this team,"
" how your customers can submit tickets and set up SLA policies and ratings. "
"For the assignation method you can have tickets assigned randomly, balanced,"
" or manually."
msgstr ""
"‎在这里, 您可以创建新团队, 决定向该团队添加哪些团队成员、客户如何提交票证以及如何设置 SLA 策略和评级。对于分配方法, "
"您可以有随机、平衡或手动分配的票证。‎"

#: ../../helpdesk/getting_started.rst:38
msgid "How to set up different stages for each team"
msgstr "‎如何为每个团队设置不同的阶段‎"

#: ../../helpdesk/getting_started.rst:40
msgid ""
"First you will need to activate the :doc:`Developer mode "
"<../../general/developer_mode/activate>`."
msgstr ""

#: ../../helpdesk/getting_started.rst:42
msgid ""
"Now, when you return to your Helpdesk module and select \"Configuration\" in"
" the purple bar you will find additional options, like \"Stages\". Here you "
"can create new stages and assign those stages to 1 or multiple teams "
"allowing for customizable stages for each team!"
msgstr ""
"‎现在, 当您返回到您的服务台模块并在紫色栏中选择 \"配置\" 时, 您会发现其他选项, 如 \"阶段\"。在这里, 您可以创建新的阶段, "
"并将这些阶段分配给1个或多个团队, 允许每个团队的可定制阶段!‎"

#: ../../helpdesk/getting_started.rst:48
msgid "Start receiving tickets"
msgstr "‎开始接收凭证‎"

#: ../../helpdesk/getting_started.rst:51
msgid "How can my customers submit tickets?"
msgstr "‎我的客户如何提交凭证？‎"

#: ../../helpdesk/getting_started.rst:53
msgid ""
"Select \"Configuration\" in the purple bar and select \"Settings\", select "
"your Helpdesk team. Under \"Channels you will find 4 options:"
msgstr "‎在紫色栏中选择 \"配置\", 然后选择 \"设置\", 选择您的服务台团队。在 \"渠道, 你会发现4选项:‎"

#: ../../helpdesk/getting_started.rst:59
msgid ""
"Email Alias allows for customers to email the alias you choose to create a "
"ticket. The subject line of the email with become the Subject on the ticket."
msgstr "‎电子邮件别名允许客户通过电子邮件发送您选择创建凭证的别名。电子邮件的主题行成为凭证上的主题。‎"

#: ../../helpdesk/getting_started.rst:66
msgid ""
"Website Form allows your customer to go to "
"yourwebsite.com/helpdesk/support-1/submit and submit a ticket via a website "
"form - much like odoo.com/help!"
msgstr ""
"‎网站表格允许您的客户去 yourwebsite.com/helpdesk/support-1/submit, 并通过网站形式提交机票-很像 "
"odoo.com/help!‎"

#: ../../helpdesk/getting_started.rst:73
msgid ""
"Live Chat allows your customers to submit a ticket via Live Chat on your "
"website. Your customer will begin the live chat and your Live Chat Operator "
"can create the ticket by using the command /helpdesk Subject of Ticket."
msgstr ""
"‎实时聊天允许您的客户通过您网站上的实时聊天提交凭据。您的客户将开始实时聊天, 您的实时聊天操作员可以使用凭证的命令/帮助台主题创建凭证。‎"

#: ../../helpdesk/getting_started.rst:81
msgid ""
"The final option to submit tickets is through an API connection. View the "
"documentation `here "
"<https://www.odoo.com/documentation/13.0/webservices/odoo.html>`_."
msgstr ""

#: ../../helpdesk/getting_started.rst:85
msgid "Tickets have been created, now what?"
msgstr "‎凭证已经创建, 现在怎么办？‎"

#: ../../helpdesk/getting_started.rst:87
msgid ""
"Now your employees can start working on them! If you have selecting a manual"
" assignation method then your employees will need to assign themselves to "
"tickets using the \"Assign To Me\" button on the top left of a ticket or by "
"adding themselves to the \"Assigned to\" field."
msgstr ""
"‎现在你的员工可以开始工作了!如果您选择了手动分配方法, 那么您的员工将需要使用票证左上方的 \"分配给我\" 按钮或将自己添加到 \"分配给\" "
"字段中来分配自己的票证。‎"

#: ../../helpdesk/getting_started.rst:95
msgid ""
"If you have selected \"Random\" or \"Balanced\" assignation method, your "
"tickets will be assigned to a member of that Helpdesk team."
msgstr "‎如果您选择了 \"随机\" 或 \"平衡\" 分配方法, 您的票证将分配给该服务台团队的成员。‎"

#: ../../helpdesk/getting_started.rst:98
msgid ""
"From there they will begin working on resolving the tickets! When they are "
"completed, they will move the ticket to the solved stage."
msgstr ""

#: ../../helpdesk/getting_started.rst:102
msgid "How do I mark this ticket as urgent?"
msgstr ""

#: ../../helpdesk/getting_started.rst:104
msgid ""
"On your tickets you will see stars. You can determine how urgent a ticket is"
" but selecting one or more stars on the ticket. You can do this in the "
"Kanban view or on the ticket form."
msgstr ""

#: ../../helpdesk/getting_started.rst:111
msgid ""
"To set up a Service Level Agreement Policy for your employees, first "
"activate the setting under \"Settings\""
msgstr ""

#: ../../helpdesk/getting_started.rst:117
msgid "From here, select \"Configure SLA Policies\" and click \"Create\"."
msgstr ""

#: ../../helpdesk/getting_started.rst:119
msgid ""
"You will fill in information like the Helpdesk team, what the minimum "
"priority is on the ticket (the stars) and the targets for the ticket."
msgstr ""

#: ../../helpdesk/getting_started.rst:126
msgid "What if a ticket is blocked or is ready to be worked on?"
msgstr ""

#: ../../helpdesk/getting_started.rst:128
msgid ""
"If a ticket cannot be resolved or is blocked, you can adjust the \"Kanban "
"State\" on the ticket. You have 3 options:"
msgstr ""

#: ../../helpdesk/getting_started.rst:131
msgid "Grey - Normal State"
msgstr ""

#: ../../helpdesk/getting_started.rst:133
msgid "Red - Blocked"
msgstr ""

#: ../../helpdesk/getting_started.rst:135
msgid "Green - Ready for next stage"
msgstr ""

#: ../../helpdesk/getting_started.rst:137
msgid ""
"Like the urgency stars you can adjust the state in the Kanban or on the "
"Ticket form."
msgstr ""

#: ../../helpdesk/getting_started.rst:144
msgid "How can my employees log time against a ticket?"
msgstr ""

#: ../../helpdesk/getting_started.rst:146
msgid ""
"First, head over to \"Settings\" and select the option for \"Timesheet on "
"Ticket\". You will see a field appear where you can select the project the "
"timesheets will log against."
msgstr ""

#: ../../helpdesk/getting_started.rst:153
msgid ""
"Now that you have selected a project, you can save. If you move back to your"
" tickets, you will see a new tab called \"Timesheets\""
msgstr ""

#: ../../helpdesk/getting_started.rst:159
msgid ""
"Here you employees can add a line to add work they have done for this "
"ticket."
msgstr ""

#: ../../helpdesk/getting_started.rst:163
msgid "How to allow your customers to rate the service they received"
msgstr ""

#: ../../helpdesk/getting_started.rst:165
msgid "First, you will need to activate the ratings setting under \"Settings\""
msgstr ""

#: ../../helpdesk/getting_started.rst:170
msgid ""
"Now, when a ticket is moved to its solved or completed stage, it will send "
"an email to the customer asking how their service went."
msgstr ""

#: ../../helpdesk/invoice_time.rst:3
msgid "Record and invoice time for tickets"
msgstr ""

#: ../../helpdesk/invoice_time.rst:5
msgid ""
"You may have service contracts with your clients to provide them assistance "
"in case of a problem. For this purpose, Odoo will help you record the time "
"spent fixing the issue and most importantly, to invoice it to your clients."
msgstr ""

#: ../../helpdesk/invoice_time.rst:11
msgid "The modules needed"
msgstr ""

#: ../../helpdesk/invoice_time.rst:13
msgid ""
"In order to record and invoice time for tickets, the following modules are "
"needed : Helpdesk, Project, Timesheets, Sales. If you are missing one of "
"them, go to the Apps module, search for it and then click on *Install*."
msgstr ""

#: ../../helpdesk/invoice_time.rst:19
msgid "Get started to offer the helpdesk service"
msgstr ""

#: ../../helpdesk/invoice_time.rst:22
msgid "Step 1 : start a helpdesk project"
msgstr ""

#: ../../helpdesk/invoice_time.rst:24
msgid ""
"To start a dedicated project for the helpdesk service, first go to "
":menuselection:`Project --> Configuration --> Settings` and make sure that "
"the *Timesheets* feature is activated."
msgstr ""

#: ../../helpdesk/invoice_time.rst:31
msgid ""
"Then, go to your dashboard, create the new project and allow timesheets for "
"it."
msgstr ""

#: ../../helpdesk/invoice_time.rst:35
msgid "Step 2 : gather a helpdesk team"
msgstr ""

#: ../../helpdesk/invoice_time.rst:37
msgid ""
"To set a team in charge of the helpdesk, go to :menuselection:`Helpdesk --> "
"Configuration --> Helpdesk Teams` and create a new team or select an "
"existing one. On the form, tick the box in front of *Timesheet on Ticket* to"
" activate the feature. Make sure to select the helpdesk project you have "
"previously created as well."
msgstr ""

#: ../../helpdesk/invoice_time.rst:47
msgid "Step 3 : launch the helpdesk service"
msgstr ""

#: ../../helpdesk/invoice_time.rst:49
msgid ""
"Finally, to launch the new helpdesk service, first go to "
":menuselection:`Sales --> Configuration --> Settings` and make sure that the"
" *Units of Measure* feature is activated."
msgstr ""

#: ../../helpdesk/invoice_time.rst:56
msgid ""
"Then, go to :menuselection:`Products --> Products` and create a new one. "
"Make sure that the product is set as a service."
msgstr ""

#: ../../helpdesk/invoice_time.rst:63
msgid ""
"Here, we suggest that you set the *Unit of Measure* as *Hour(s)*, but any "
"unit will do."
msgstr ""

#: ../../helpdesk/invoice_time.rst:66
msgid ""
"Finally, select the invoicing management you would like to have under the "
"*Sales* tab of the product form. Here, we recommend the following "
"configuration :"
msgstr ""

#: ../../helpdesk/invoice_time.rst:73
msgid "Now, you are ready to start receiving tickets !"
msgstr ""

#: ../../helpdesk/invoice_time.rst:76
msgid "Solve issues and record time spent"
msgstr ""

#: ../../helpdesk/invoice_time.rst:79
msgid "Step 1 : place an order"
msgstr ""

#: ../../helpdesk/invoice_time.rst:81
msgid ""
"You are now in the Helpdesk module and you have just received a ticket from "
"a client. To place a new order, go to :menuselection:`Sales --> Orders --> "
"Orders` and create one for the help desk service product you have previously"
" recorded. Set the number of hours needed to assist the client and confirm "
"the sale."
msgstr ""

#: ../../helpdesk/invoice_time.rst:91
msgid "Step 2 : link the task to the ticket"
msgstr ""

#: ../../helpdesk/invoice_time.rst:93
msgid ""
"If you access the dedicated helpdesk project, you will notice that a new "
"task has automatically been generated with the order. To link this task with"
" the client ticket, go to the Helpdesk module, access the ticket in question"
" and select the task on its form."
msgstr ""

#: ../../helpdesk/invoice_time.rst:102
msgid "Step 3 : record the time spent to help the client"
msgstr ""

#: ../../helpdesk/invoice_time.rst:104
msgid ""
"The job is done and the client's issue is sorted out. To record the hours "
"performed for this task, go back to the ticket form and add them under the "
"*Timesheets* tab."
msgstr ""

#: ../../helpdesk/invoice_time.rst:112
msgid ""
"The hours recorded on the ticket will also automatically appear in the "
"Timesheet module and on the dedicated task."
msgstr ""

#: ../../helpdesk/invoice_time.rst:116
msgid "Step 4 : invoice the client"
msgstr ""

#: ../../helpdesk/invoice_time.rst:118
msgid ""
"To invoice the client, go back to the Sales module and select the order that"
" had been placed. Notice that the hours recorded on the ticket form now "
"appear as the delivered quantity."
msgstr ""

#: ../../helpdesk/invoice_time.rst:125
msgid ""
"All that is left to do, is to create the invoice from the order and then "
"validate it. Now you just have to wait for the client's payment !"
msgstr "‎剩下要做的就是从订单中创建发票, 然后对其进行验证。现在你只需要等待客户的付款!‎"

#: ../../helpdesk/reinvoice_from_project.rst:3
msgid "Turn helpdesk hours into invoices directly from a project task"
msgstr ""

#: ../../helpdesk/reinvoice_from_project.rst:5
msgid ""
"Directly pull the billable time you have tracked on your helpdesk tickets "
"into sales orders and invoices through a project task. It gives you more "
"control over what you charge your client, and it is more efficient."
msgstr ""

#: ../../helpdesk/reinvoice_from_project.rst:10
msgid "Configuration"
msgstr "基础配置"

#: ../../helpdesk/reinvoice_from_project.rst:12
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk team --> Edit`"
" and enable the options *Timesheet on Ticket* and *Time Reinvoicing*. Under "
"*Timesheet on Ticket*, choose the *Project* to which the tickets (and "
"timesheets) will be linked by default. Open its *External link* to enable "
"the feature *Bill from tasks*."
msgstr ""

#: ../../helpdesk/reinvoice_from_project.rst:22
msgid "Create a sales order and an invoice"
msgstr ""

#: ../../helpdesk/reinvoice_from_project.rst:24
msgid ""
"Now, once you added the time you spent on the helpdesk ticket, under the "
"*Timesheets* tab, access the task clicking on its name."
msgstr ""

#: ../../helpdesk/reinvoice_from_project.rst:31
msgid "*Create Sales Order* and proceed to create the invoice."
msgstr ""