documentation/support/where_can_i_get_support.rst
Antoine Vandevenne (anv) 7f16f62bf9 [IMP] *: update banners
- Most banners were too large, they are converted to PNG-8bit
- Some were badly referenced or not referenced at all.
2020-02-06 17:15:02 +01:00

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.. :banner: banners/support.png
===================
Where to find help?
===================
Odoo Enterprise
===============
Users who have a valid Odoo Enterprise subscription may always contact our support teams through our
`support form <https://www.odoo.com/help>`_, no matter the hosting type you chose (Odoo Online,
Odoo.sh or on your own server).
Please include in your request:
- your subscription number
- the URL of your database if your database is hosted by Odoo (Odoo Online or Odoo.sh)
Our agents will get back to you as soon as possible.
Odoo Community
==============
*Odoo Community users don't get access to the support service.*
Here are some resources that might help you:
- Our `documentation pages <https://www.odoo.com/page/docs>`_.
- Ask your question on the `community forum <https://www.odoo.com/forum/help-1>`_.
- `Buy Odoo Enterprise <https://www.odoo.com/documentation/13.0/setup/enterprise.html>`_ to get the
support and bugfix services.