documentation/helpdesk
Baptiste Vergote 3a6366b18f [WIP][IMP] mailing: recurring support questions
This is a long term project, following the recurring question we currently face at the support func & tech

Done in the commit:
1/ Modify the references to discuss/advanced/ to match a newly created folder
specific for email communication (more generic and not specifically linked to the discuss app)
called `email_communication`.

2/ Creation of the new folder under 'Practical Information' in the documentation/user (bottom of the page)
that will handle of the mechanism around emails, including (none exhaustive list)

1/ Modify the references to discuss/advanced/ to match a newly created folder
specific for email communication (more generic and not specifically linked to the discuss app).

2/ Creation of the new folder under 'Practical Information' in the documentation/user (bottom of the page)
that will handle of the mechanism around emails, including (none exhaustive list):

email_communication/get_started.rst > A small introduction of the content of this section Email communication

email_communication/get_helped.rst > A file that is providing reason why the emails might not be properly sent
  + contact the support and what to tell them. In order to have the quickest and best answer.

email_communication/advanced/mail_servers.rst > An explanation on how to use an outgoing mail server in Odoo.
  + how to configure SPF DKIM DMARC for Odoo.
    (Not modified yet, only mv from `discuss` folder)

email_communication/advanced/email_template.rst > Contain informations about email templates
    (Not modified yet, only mv from `discuss` folder)

More to come, in collaboration with GOR, EDV, JQU, ALA

task-1925363
2021-04-27 13:19:37 +02:00
..
advanced [REM] manufacturing: straightforward docs removed (#871) 2021-03-05 13:01:06 +01:00
overview [WIP][IMP] mailing: recurring support questions 2021-04-27 13:19:37 +02:00
timesheet_and_invoice [IMP] improved screenshots on email_marketing, events, fsm, general, helpdesk, marketing_automation, planning, project, sms_marketing, social_marketing, survey, timesheets + add see also in integrations_and_templates.rst (#677) 2020-05-19 09:12:45 +02:00
advanced.rst [IMP] helpdesk: improvement of toctree 2020-04-09 14:37:49 +02:00
overview.rst [ADD] helpdesk: documentation about elearning/forum/rating features (#673) 2020-06-11 17:36:10 +02:00
timesheet_and_invoice.rst [IMP] helpdesk: improvement of toctree 2020-04-09 14:37:49 +02:00