3a6366b18f
This is a long term project, following the recurring question we currently face at the support func & tech
Done in the commit:
1/ Modify the references to discuss/advanced/ to match a newly created folder
specific for email communication (more generic and not specifically linked to the discuss app)
called `email_communication`.
2/ Creation of the new folder under 'Practical Information' in the documentation/user (bottom of the page)
that will handle of the mechanism around emails, including (none exhaustive list)
1/ Modify the references to discuss/advanced/ to match a newly created folder
specific for email communication (more generic and not specifically linked to the discuss app).
2/ Creation of the new folder under 'Practical Information' in the documentation/user (bottom of the page)
that will handle of the mechanism around emails, including (none exhaustive list):
email_communication/get_started.rst > A small introduction of the content of this section Email communication
email_communication/get_helped.rst > A file that is providing reason why the emails might not be properly sent
+ contact the support and what to tell them. In order to have the quickest and best answer.
email_communication/advanced/mail_servers.rst > An explanation on how to use an outgoing mail server in Odoo.
+ how to configure SPF DKIM DMARC for Odoo.
(Not modified yet, only mv from `discuss` folder)
email_communication/advanced/email_template.rst > Contain informations about email templates
(Not modified yet, only mv from `discuss` folder)
More to come, in collaboration with GOR, EDV, JQU, ALA
task-1925363
64 lines
3.5 KiB
Diff
64 lines
3.5 KiB
Diff
diff --git a/email_communication/overview/get_helped.rst b/email_communication/overview/get_helped.rst
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index aa274ec2..92f5d81e 100644
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--- a/email_communication/overview/get_helped.rst
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+++ b/email_communication/overview/get_helped.rst
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@@ -13,15 +13,13 @@ You reached your daily limit
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.. warning:
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Applies to Odoo Online and Odoo.sh platforms only.
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-Odoo caps the number of emails that can be sent every day, for security and
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-stability reasons.
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+Odoo caps the number of emails that can be sent every day, to keep the database and mail servers safe and to prevent the spam.
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Here are the default limits for new databases:
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-- 200 emails/day for Odoo Online and Odoo.sh databases,
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-- 50 emails/day for Odoo Online "2 weeks free trial" database.
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+- 200 emails/day for Odoo Online and Odoo.sh databases with an active subscription,
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+- 50 emails/day for one-app free and trial databases.
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-// TODO RIM One app free?
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// TODO RIM pas clair
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In case you hit the limit, you can:
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@@ -29,7 +27,8 @@ In case you hit the limit, you can:
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// TODO RIM lien vers le support form
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- either ask our support team to increase your daily limit (we will analyze your
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- situation: how many users in your database, which apps, how much traffic...)
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+ situation: how many users in your database, which apps, how much traffic...).
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+ You can contact the support by the following `link <https://www.odoo.com/help>`
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- either use your own outgoing email server: you can do (nearly) whatever you want, it's your server!
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In that case, here is our documentation about how to configure it:
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@@ -70,7 +69,7 @@ Click on an email marked in red and select the tab `Failure Reason`.
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If Odoo was not able of providing you with an error message, you should ask the administrator
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of the email server to have a look at the log files of the Odoo server and the SMTP server
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(or contact the Odoo Support if you are hosted on one of our cloud platforms).
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-s
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+
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.. note::
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The "Technical" menu is visible in Deveoper mode only, see
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:doc:`../../../general/developer_mode/activate`
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@@ -102,7 +101,7 @@ If you use a well-known email provider like Gmail or Office 365, you have to com
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:doc: `../advanced/email_servers`
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-Emails went out of Odoo but you still see ared envelop
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+Emails went out of Odoo but you still see a red envelop
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======================================================
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// TODO RIM merge with section "envelop is red"
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@@ -110,7 +109,7 @@ Emails went out of Odoo but you still see ared envelop
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It might happen that some emails are not going out properly and Odoo has no power on this.
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For diverses reason, during the transit of the email, an error occurs and a bounce email is sent back to the sender to letting him know that it didn't reach its destination.
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-In case the email is sent using Odoo, the bounce email should reach the Odoo database and display a red envelop. To be able to investigate, please refer to the subsection `The envelop is red in the chatter`
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+In case the email is sent using the Odoo, the bounce email should reach the Odoo database and display a red envelop. To be able to investigate, please refer to the subsection `The envelop is red in the chatter`
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For now, Odoo is not always capable of providing the information on the reason it failed.
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-The technology of the mails is old and extensible, the different providers implement a personalized policy of the mails.
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\ No newline at end of file
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+The technology of the mails is old and extensible, the different providers implement a personalized policy of the mails.
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\ No newline at end of file
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