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4.1 KiB
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118 lines
4.1 KiB
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:show-content:
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==========
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On-premise
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==========
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Register a database
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===================
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To register your database, enter your subscription code in the banner in the app dashboard. If the
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registration is successful, the banner will turn green and display the database expiration date.
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.. tip::
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The expiration date is also displayed at the bottom of the Settings page.
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.. _on-premise/duplicate:
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Duplicate a database
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====================
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Duplicate a database by accessing the database manager on your server
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(`<odoo-server>/web/database/manager`). Typically, you want to duplicate your production database
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into a neutralized testing database. It can be done by checking the neutralize box when prompted,
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which executes all :file:`neutralize.sql` scripts for every installed module.
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Common error messages and solutions
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===================================
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Registration error
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------------------
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In case of a registration error, the following message should be displayed.
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.. image:: on_premise/error-message-sub-code.png
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:alt: Database registration error message
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To resolve the issue:
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- Check the **validity of your Odoo Enterprise subscription** by verifying if your subscription
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details have the tag :guilabel:`In Progress` on your `Odoo Account
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<https://accounts.odoo.com/my/subscription>`_ or contact your Account Manager.
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- Ensure that **no other database is linked** to the subscription code, as only one database can be
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linked per subscription.
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.. tip::
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If a test or a development database is needed, you can :ref:`duplicate a database
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<on-premise/duplicate>`.
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- Verify that **no databases share the same UUID** (Universally Unique Identifier) by opening your
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`Odoo Contract <https://accounts.odoo.com/my/subscription>`_. If two or more databases share the
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same UUID, their name will be displayed.
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.. image:: on_premise/unlink-db-name-collision.png
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:alt: Database UUID error message
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If that is the case, manually change the database(s) UUID or `send a support ticket
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<https://www.odoo.com/help>`_.
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- As the update notification must be able to reach Odoo's subscription validation servers, ensure
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your **network and firewall settings** allow the Odoo server to open outgoing connections
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towards:
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- Odoo 18.0 and above: `services.odoo.com` on port `80`
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- Odoo 17.0 and below: `services.openerp.com` on port `80`
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These ports must be kept open even after registering a database, as the update notification runs
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once a week.
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Too many users error
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--------------------
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If you have more users in a local database than provisioned in your Odoo Enterprise subscription,
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the following message should be displayed.
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.. image:: on_premise/add-more-users.png
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:alt: Too many users on a database error message
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When the message appears, you have 30 days to act before the database expires. The countdown is
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updated every day.
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To resolve the issue, either:
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- **Add more users** to your subscription by clicking the :guilabel:`Upgrade your subscription` link
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displayed in the message to validate the upsell quotation and pay for the extra users.
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- :ref:`Deactivate users <users/deactivate>` and **reject** the upsell quotation.
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Once your database has the correct number of users, the expiration message disappears automatically
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after a few days, when the next verification occurs.
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Database expired error
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----------------------
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If your database expires before you renew your subscription, the following message should be
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displayed.
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.. image:: on_premise/database-expired.png
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:alt: Database expired error message
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This message appears if you fail to act before the end of the 30-day countdown.
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To resolve the issue, either:
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- Click the :guilabel:`Renew your subscription` link displayed in the message and complete the
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process. If you pay by wire transfer, your subscription will be renewed when the payment arrives
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which can take a few days. Credit card payments are processed immediately.
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- `Send a support ticket <https://www.odoo.com/help>`_.
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.. toctree::
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on_premise/packages
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on_premise/source
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on_premise/update
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on_premise/deploy
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on_premise/email_gateway
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on_premise/geo_ip
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on_premise/community_to_enterprise
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