49 lines
1.7 KiB
ReStructuredText
49 lines
1.7 KiB
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=============================
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Commands and Canned Responses
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=============================
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Using canned responses can help you save time and have a previous, well-thought response, to some
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of your most common questions and comments.
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Use commands
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============
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Commands are shortcuts that do specific actions within the chat window:
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#. **/help**: shows a help message.
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#. **/helpdesk**: creates a helpdesk ticket.
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#. **/helpdesk_search**: searches for a helpdesk ticket.
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#. **/history**: shows the last 15 visited pages.
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#. **/lead**: creates a new lead.
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#. **/leave**: leaves the channel.
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.. important::
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| - For *helpdesk tickets*: make sure the application is installed on your database and the
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option *Live Chat* under :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`
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is enabled.
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| - For *leads*: the *CRM* application must be installed on your database.
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To access the ticket or lead created from the chat, click on the shortcut link.
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.. image:: media/create_ticket.png
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:align: center
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:alt: View of the chat window with a helpdesk ticket created in Odoo Live Chat
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.. tip::
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Helpdesk tickets created from the chat automatically add the conversation as a description of
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the ticket. The same goes for the creation of a lead.
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Send canned responses
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=====================
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| Canned responses allow you to have a full piece of text being placed when you type a shortcut word.
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To create them, go to :menuselection:`Live Chat --> Configuration --> Canned Responses`.
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| To use them during a conversation, simply type **:** followed by the shortcut word you created.
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.. image:: media/canned_response.png
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:align: center
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:alt: View of a chat window and the use of a canned response in Odoo Live Chat
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.. seealso::
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- :doc:`ratings`
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