399 lines
12 KiB
Plaintext
399 lines
12 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) 2015-TODAY, Odoo S.A.
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# This file is distributed under the same license as the Odoo package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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# Translators:
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# Sergio Zanchetta <primes2h@gmail.com>, 2019
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# Martin Trigaux, 2019
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 11.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2018-10-19 10:03+0200\n"
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"PO-Revision-Date: 2018-10-19 08:15+0000\n"
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"Last-Translator: Martin Trigaux, 2019\n"
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"Language-Team: Italian (https://www.transifex.com/odoo/teams/41243/it/)\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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"Language: it\n"
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"Plural-Forms: nplurals=2; plural=(n != 1);\n"
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#: ../../helpdesk.rst:5
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msgid "Helpdesk"
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msgstr "Helpdesk"
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#: ../../helpdesk/getting_started.rst:3
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msgid "Get started with Odoo Helpdesk"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:6
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msgid "Overview"
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msgstr "Panoramica"
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#: ../../helpdesk/getting_started.rst:9
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msgid "Getting started with Odoo Helpdesk"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:11
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msgid "Installing Odoo Helpdesk:"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:13
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msgid "Open the Apps module, search for \"Helpdesk\", and click install"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:19
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msgid "Set up Helpdesk teams"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:21
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msgid "By default, Odoo Helpdesk comes with a team installed called \"Support\""
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msgstr ""
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#: ../../helpdesk/getting_started.rst:26
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msgid ""
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"To modify this team, or create additional teams, select \"Configuration\" in"
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" the purple bar and select \"Settings\""
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msgstr ""
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#: ../../helpdesk/getting_started.rst:32
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msgid ""
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"Here you can create new teams, decide what team members to add to this team,"
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" how your customers can submit tickets and set up SLA policies and ratings. "
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"For the assignation method you can have tickets assigned randomly, balanced,"
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" or manually."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:38
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msgid "How to set up different stages for each team"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:40
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msgid ""
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"First you will need to activate the developer mode. To do this go to your "
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"settings module, and select the link for \"Activate the developer mode\" on "
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"the lower right-hand side."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:47
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msgid ""
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"Now, when you return to your Helpdesk module and select \"Configuration\" in"
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" the purple bar you will find additional options, like \"Stages\". Here you "
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"can create new stages and assign those stages to 1 or multiple teams "
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"allowing for customizable stages for each team!"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:53
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msgid "Start receiving tickets"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:56
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msgid "How can my customers submit tickets?"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:58
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msgid ""
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"Select \"Configuration\" in the purple bar and select \"Settings\", select "
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"your Helpdesk team. Under \"Channels you will find 4 options:"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:64
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msgid ""
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"Email Alias allows for customers to email the alias you choose to create a "
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"ticket. The subject line of the email with become the Subject on the ticket."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:71
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msgid ""
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"Website Form allows your customer to go to "
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"yourwebsite.com/helpdesk/support-1/submit and submit a ticket via a website "
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"form - much like odoo.com/help!"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:78
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msgid ""
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"Live Chat allows your customers to submit a ticket via Live Chat on your "
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"website. Your customer will begin the live chat and your Live Chat Operator "
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"can create the ticket by using the command /helpdesk Subject of Ticket."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:86
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msgid ""
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"The final option to submit tickets is thru an API connection. View the "
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"documentation `*here* "
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"<https://www.odoo.com/documentation/11.0/webservices/odoo.html>`__."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:91
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msgid "Tickets have been created, now what?"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:93
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msgid ""
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"Now your employees can start working on them! If you have selecting a manual"
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" assignation method then your employees will need to assign themselves to "
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"tickets using the \"Assign To Me\" button on the top left of a ticket or by "
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"adding themselves to the \"Assigned to\" field."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:101
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msgid ""
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"If you have selected \"Random\" or \"Balanced\" assignation method, your "
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"tickets will be assigned to a member of that Helpdesk team."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:104
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msgid ""
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"From there they will begin working on resolving the tickets! When they are "
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"completed, they will move the ticket to the solved stage."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:108
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msgid "How do I mark this ticket as urgent?"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:110
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msgid ""
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"On your tickets you will see stars. You can determine how urgent a ticket is"
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" but selecting one or more stars on the ticket. You can do this in the "
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"Kanban view or on the ticket form."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:117
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msgid ""
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"To set up a Service Level Agreement Policy for your employees, first "
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"activate the setting under \"Settings\""
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msgstr ""
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#: ../../helpdesk/getting_started.rst:123
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msgid "From here, select \"Configure SLA Policies\" and click \"Create\"."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:125
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msgid ""
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"You will fill in information like the Helpdesk team, what the minimum "
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"priority is on the ticket (the stars) and the targets for the ticket."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:132
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msgid "What if a ticket is blocked or is ready to be worked on?"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:134
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msgid ""
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"If a ticket cannot be resolved or is blocked, you can adjust the \"Kanban "
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"State\" on the ticket. You have 3 options:"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:137
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msgid "Grey - Normal State"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:139
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msgid "Red - Blocked"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:141
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msgid "Green - Ready for next stage"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:143
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msgid ""
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"Like the urgency stars you can adjust the state in the Kanban or on the "
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"Ticket form."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:150
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msgid "How can my employees log time against a ticket?"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:152
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msgid ""
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"First, head over to \"Settings\" and select the option for \"Timesheet on "
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"Ticket\". You will see a field appear where you can select the project the "
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"timesheets will log against."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:159
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msgid ""
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"Now that you have selected a project, you can save. If you move back to your"
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" tickets, you will see a new tab called \"Timesheets\""
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msgstr ""
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#: ../../helpdesk/getting_started.rst:165
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msgid ""
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"Here you employees can add a line to add work they have done for this "
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"ticket."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:169
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msgid "How to allow your customers to rate the service they received"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:171
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msgid "First, you will need to activate the ratings setting under \"Settings\""
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msgstr ""
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#: ../../helpdesk/getting_started.rst:176
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msgid ""
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"Now, when a ticket is moved to its solved or completed stage, it will send "
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"an email to the customer asking how their service went."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:3
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msgid "Record and invoice time for tickets"
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:5
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msgid ""
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"You may have service contracts with your clients to provide them assistance "
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"in case of a problem. For this purpose, Odoo will help you record the time "
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"spent fixing the issue and most importantly, to invoice it to your clients."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:11
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msgid "The modules needed"
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:13
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msgid ""
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"In order to record and invoice time for tickets, the following modules are "
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"needed : Helpdesk, Project, Timesheets, Sales. If you are missing one of "
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"them, go to the Apps module, search for it and then click on *Install*."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:19
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msgid "Get started to offer the helpdesk service"
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:22
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msgid "Step 1 : start a helpdesk project"
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:24
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msgid ""
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"To start a dedicated project for the helpdesk service, first go to "
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":menuselection:`Project --> Configuration --> Settings` and make sure that "
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"the *Timesheets* feature is activated."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:31
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msgid ""
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"Then, go to your dashboard, create the new project and allow timesheets for "
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"it."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:35
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msgid "Step 2 : gather a helpdesk team"
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:37
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msgid ""
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"To set a team in charge of the helpdesk, go to :menuselection:`Helpdesk --> "
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"Configuration --> Helpdesk Teams` and create a new team or select an "
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"existing one. On the form, tick the box in front of *Timesheet on Ticket* to"
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" activate the feature. Make sure to select the helpdesk project you have "
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"previously created as well."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:47
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msgid "Step 3 : launch the helpdesk service"
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:49
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msgid ""
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"Finally, to launch the new helpdesk service, first go to "
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":menuselection:`Sales --> Configuration --> Settings` and make sure that the"
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" *Units of Measure* feature is activated."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:56
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msgid ""
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"Then, go to :menuselection:`Products --> Products` and create a new one. "
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"Make sure that the product is set as a service."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:63
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msgid ""
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"Here, we suggest that you set the *Unit of Measure* as *Hour(s)*, but any "
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"unit will do."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:66
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msgid ""
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"Finally, select the invoicing management you would like to have under the "
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"*Sales* tab of the product form. Here, we recommend the following "
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"configuration :"
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:73
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msgid "Now, you are ready to start receiving tickets !"
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:76
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msgid "Solve issues and record time spent"
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:79
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msgid "Step 1 : place an order"
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:81
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msgid ""
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"You are now in the Helpdesk module and you have just received a ticket from "
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"a client. To place a new order, go to :menuselection:`Sales --> Orders --> "
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"Orders` and create one for the help desk service product you have previously"
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" recorded. Set the number of hours needed to assist the client and confirm "
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"the sale."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:91
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msgid "Step 2 : link the task to the ticket"
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:93
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msgid ""
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"If you access the dedicated helpdesk project, you will notice that a new "
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"task has automatically been generated with the order. To link this task with"
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" the client ticket, go to the Helpdesk module, access the ticket in question"
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" and select the task on its form."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:102
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msgid "Step 3 : record the time spent to help the client"
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:104
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msgid ""
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"The job is done and the client's issue is sorted out. To record the hours "
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"performed for this task, go back to the ticket form and add them under the "
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"*Timesheets* tab."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:112
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msgid ""
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"The hours recorded on the ticket will also automatically appear in the "
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"Timesheet module and on the dedicated task."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:116
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msgid "Step 4 : invoice the client"
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:118
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msgid ""
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"To invoice the client, go back to the Sales module and select the order that"
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" had been placed. Notice that the hours recorded on the ticket form now "
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"appear as the delivered quantity."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:125
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msgid ""
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"All that is left to do, is to create the invoice from the order and then "
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"validate it. Now you just have to wait for the client's payment !"
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msgstr ""
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