199 lines
6.2 KiB
Plaintext
199 lines
6.2 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) 2015-TODAY, Odoo S.A.
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# This file is distributed under the same license as the Odoo package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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# Translators:
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# Sergio Zanchetta <primes2h@gmail.com>, 2019
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# mymage <stefano.consolaro@mymage.it>, 2019
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 11.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2018-07-23 12:10+0200\n"
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"PO-Revision-Date: 2018-10-19 08:15+0000\n"
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"Last-Translator: mymage <stefano.consolaro@mymage.it>, 2019\n"
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"Language-Team: Italian (https://www.transifex.com/odoo/teams/41243/it/)\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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"Language: it\n"
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"Plural-Forms: nplurals=2; plural=(n != 1);\n"
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#: ../../livechat/livechat.rst:5
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msgid "Live Chat"
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msgstr "Livechat"
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#: ../../livechat/livechat.rst:8
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msgid "Chat in live with website visitors"
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msgstr ""
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#: ../../livechat/livechat.rst:10
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msgid ""
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"With Odoo Live Chat, you can establish a direct contact with your website "
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"visitors. A simple dialog box will be available on their screen and will "
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"allow them to get in touch with one of your sales representatives. This way,"
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" you can easily turn prospects into potential business opportunities. You "
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"will also be able to provide assistance to your customers. Overall, this is "
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"the perfect tool to improve customer satisfaction."
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msgstr ""
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#: ../../livechat/livechat.rst:19
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msgid "Configuration"
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msgstr "Configurazione"
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#: ../../livechat/livechat.rst:21
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msgid ""
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"To get the Live Chat feature, open the Apps module, search for \"Live Chat\""
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" and then click on install."
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msgstr ""
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#: ../../livechat/livechat.rst:27
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msgid ""
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"The Live Chat module provides you a direct access to your channels. There, "
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"operators can easily join and leave the chat."
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msgstr ""
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#: ../../livechat/livechat.rst:34
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msgid "Add the live chat to an Odoo website"
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msgstr ""
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#: ../../livechat/livechat.rst:36
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msgid ""
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"If your website was created with Odoo, then the live chat is automatically "
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"added to it. All that is left to do, is to go to :menuselection:`Website -->"
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" Configuration --> Settings` to select the channel to be linked to the "
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"website."
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msgstr ""
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#: ../../livechat/livechat.rst:45
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msgid "Add the live chat to an external website"
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msgstr ""
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#: ../../livechat/livechat.rst:47
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msgid ""
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"If your website was not created with Odoo, go to the Live Chat module and "
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"then select the channel to be linked. There, you can simply copy paste the "
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"code available into your website. A specific url you can send to customers "
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"or suppliers for them to access the live chat is also provided."
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msgstr ""
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#: ../../livechat/livechat.rst:54
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msgid "Hide / display the live chat according to rules"
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msgstr ""
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#: ../../livechat/livechat.rst:56
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msgid ""
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"Rules for the live chat can be defined on the channel form. For instance, "
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"you can choose to display the chat in the countries you speak the language "
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"of. On the contrary, you are able to hide the chat in countries your company"
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" does not sell in. If you select *Auto popup*, you can also set the length "
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"of time it takes for the chat to appear."
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msgstr ""
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#: ../../livechat/livechat.rst:66
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msgid "Prepare automatic messages"
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msgstr ""
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#: ../../livechat/livechat.rst:68
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msgid ""
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"On the channel form, in the *Options* section, several messages can be typed"
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" to appear automatically on the chat. This will entice visitors to reach you"
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" through the live chat."
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msgstr ""
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#: ../../livechat/livechat.rst:76
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msgid "Start chatting with customers"
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msgstr ""
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#: ../../livechat/livechat.rst:78
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msgid ""
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"In order to start chatting with customers, first make sure that the channel "
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"is published on your website. To do so, select *Unpublished on Website* on "
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"the top right corner of the channel form to toggle the *Published* setting. "
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"Then, the live chat can begin once an operator has joined the channel."
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msgstr ""
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#: ../../livechat/livechat.rst:88
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msgid ""
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"If no operator is available and/or if the channel is unpublished on the "
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"website, then the live chat button will not appear to visitors."
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msgstr ""
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#: ../../livechat/livechat.rst:92
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msgid ""
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"In practice, the conversations initiated by the visitors will appear in the "
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"Discuss module and will also pop up as a direct message. Therefore, "
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"inquiries can be answered wherever you are in Odoo."
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msgstr ""
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#: ../../livechat/livechat.rst:96
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msgid ""
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"If there several operators in charge of a channel, the system will dispatch "
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"sessions randomly between them."
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msgstr ""
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#: ../../livechat/livechat.rst:100
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msgid "Use commands"
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msgstr ""
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#: ../../livechat/livechat.rst:102
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msgid ""
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"Commands are useful shortcuts for completing certain actions or to access "
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"information you might need. To use this feature, simply type the commands "
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"into the chat. The following actions are available :"
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msgstr ""
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#: ../../livechat/livechat.rst:106
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msgid "**/help** : show a helper message."
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msgstr ""
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#: ../../livechat/livechat.rst:108
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msgid "**/helpdesk** : create a helpdesk ticket."
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msgstr ""
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#: ../../livechat/livechat.rst:110
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msgid "**/helpdesk\\_search** : search for a helpdesk ticket."
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msgstr ""
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#: ../../livechat/livechat.rst:112
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msgid "**/history** : see 15 last visited pages."
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msgstr ""
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#: ../../livechat/livechat.rst:114
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msgid "**/lead** : create a new lead."
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msgstr ""
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#: ../../livechat/livechat.rst:116
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msgid "**/leave** : leave the channel."
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msgstr ""
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#: ../../livechat/livechat.rst:119
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msgid ""
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"If a helpdesk ticket is created from the chat, then the conversation it was "
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"generated from will automatically appear as the description of the ticket. "
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"The same goes for the creation of a lead."
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msgstr ""
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#: ../../livechat/livechat.rst:124
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msgid "Send canned responses"
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msgstr ""
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#: ../../livechat/livechat.rst:126
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msgid ""
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"Canned responses allow you to create substitutes to generic sentences you "
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"frequently use. Typing a word instead of several will save you a lot of "
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"time. To add canned responses, go to :menuselection:`LIVE CHAT --> "
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"Configuration --> Canned Responses` and create as many as you need to. Then,"
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" to use them during a chat, simply type \":\" followed by the shortcut you "
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"assigned."
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msgstr ""
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#: ../../livechat/livechat.rst:136
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msgid ""
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"You now have all of the tools needed to chat in live with your website "
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"visitors, enjoy !"
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msgstr ""
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