documentation/locale/it/LC_MESSAGES/livechat.po
2019-03-24 02:31:12 +01:00

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# SOME DESCRIPTIVE TITLE.
# Copyright (C) 2015-TODAY, Odoo S.A.
# This file is distributed under the same license as the Odoo package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
#
# Translators:
# Sergio Zanchetta <primes2h@gmail.com>, 2019
# mymage <stefano.consolaro@mymage.it>, 2019
#
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 11.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2018-07-23 12:10+0200\n"
"PO-Revision-Date: 2018-10-19 08:15+0000\n"
"Last-Translator: mymage <stefano.consolaro@mymage.it>, 2019\n"
"Language-Team: Italian (https://www.transifex.com/odoo/teams/41243/it/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Language: it\n"
"Plural-Forms: nplurals=2; plural=(n != 1);\n"
#: ../../livechat/livechat.rst:5
msgid "Live Chat"
msgstr "Livechat"
#: ../../livechat/livechat.rst:8
msgid "Chat in live with website visitors"
msgstr ""
#: ../../livechat/livechat.rst:10
msgid ""
"With Odoo Live Chat, you can establish a direct contact with your website "
"visitors. A simple dialog box will be available on their screen and will "
"allow them to get in touch with one of your sales representatives. This way,"
" you can easily turn prospects into potential business opportunities. You "
"will also be able to provide assistance to your customers. Overall, this is "
"the perfect tool to improve customer satisfaction."
msgstr ""
#: ../../livechat/livechat.rst:19
msgid "Configuration"
msgstr "Configurazione"
#: ../../livechat/livechat.rst:21
msgid ""
"To get the Live Chat feature, open the Apps module, search for \"Live Chat\""
" and then click on install."
msgstr ""
#: ../../livechat/livechat.rst:27
msgid ""
"The Live Chat module provides you a direct access to your channels. There, "
"operators can easily join and leave the chat."
msgstr ""
#: ../../livechat/livechat.rst:34
msgid "Add the live chat to an Odoo website"
msgstr ""
#: ../../livechat/livechat.rst:36
msgid ""
"If your website was created with Odoo, then the live chat is automatically "
"added to it. All that is left to do, is to go to :menuselection:`Website -->"
" Configuration --> Settings` to select the channel to be linked to the "
"website."
msgstr ""
#: ../../livechat/livechat.rst:45
msgid "Add the live chat to an external website"
msgstr ""
#: ../../livechat/livechat.rst:47
msgid ""
"If your website was not created with Odoo, go to the Live Chat module and "
"then select the channel to be linked. There, you can simply copy paste the "
"code available into your website. A specific url you can send to customers "
"or suppliers for them to access the live chat is also provided."
msgstr ""
#: ../../livechat/livechat.rst:54
msgid "Hide / display the live chat according to rules"
msgstr ""
#: ../../livechat/livechat.rst:56
msgid ""
"Rules for the live chat can be defined on the channel form. For instance, "
"you can choose to display the chat in the countries you speak the language "
"of. On the contrary, you are able to hide the chat in countries your company"
" does not sell in. If you select *Auto popup*, you can also set the length "
"of time it takes for the chat to appear."
msgstr ""
#: ../../livechat/livechat.rst:66
msgid "Prepare automatic messages"
msgstr ""
#: ../../livechat/livechat.rst:68
msgid ""
"On the channel form, in the *Options* section, several messages can be typed"
" to appear automatically on the chat. This will entice visitors to reach you"
" through the live chat."
msgstr ""
#: ../../livechat/livechat.rst:76
msgid "Start chatting with customers"
msgstr ""
#: ../../livechat/livechat.rst:78
msgid ""
"In order to start chatting with customers, first make sure that the channel "
"is published on your website. To do so, select *Unpublished on Website* on "
"the top right corner of the channel form to toggle the *Published* setting. "
"Then, the live chat can begin once an operator has joined the channel."
msgstr ""
#: ../../livechat/livechat.rst:88
msgid ""
"If no operator is available and/or if the channel is unpublished on the "
"website, then the live chat button will not appear to visitors."
msgstr ""
#: ../../livechat/livechat.rst:92
msgid ""
"In practice, the conversations initiated by the visitors will appear in the "
"Discuss module and will also pop up as a direct message. Therefore, "
"inquiries can be answered wherever you are in Odoo."
msgstr ""
#: ../../livechat/livechat.rst:96
msgid ""
"If there several operators in charge of a channel, the system will dispatch "
"sessions randomly between them."
msgstr ""
#: ../../livechat/livechat.rst:100
msgid "Use commands"
msgstr ""
#: ../../livechat/livechat.rst:102
msgid ""
"Commands are useful shortcuts for completing certain actions or to access "
"information you might need. To use this feature, simply type the commands "
"into the chat. The following actions are available :"
msgstr ""
#: ../../livechat/livechat.rst:106
msgid "**/help** : show a helper message."
msgstr ""
#: ../../livechat/livechat.rst:108
msgid "**/helpdesk** : create a helpdesk ticket."
msgstr ""
#: ../../livechat/livechat.rst:110
msgid "**/helpdesk\\_search** : search for a helpdesk ticket."
msgstr ""
#: ../../livechat/livechat.rst:112
msgid "**/history** : see 15 last visited pages."
msgstr ""
#: ../../livechat/livechat.rst:114
msgid "**/lead** : create a new lead."
msgstr ""
#: ../../livechat/livechat.rst:116
msgid "**/leave** : leave the channel."
msgstr ""
#: ../../livechat/livechat.rst:119
msgid ""
"If a helpdesk ticket is created from the chat, then the conversation it was "
"generated from will automatically appear as the description of the ticket. "
"The same goes for the creation of a lead."
msgstr ""
#: ../../livechat/livechat.rst:124
msgid "Send canned responses"
msgstr ""
#: ../../livechat/livechat.rst:126
msgid ""
"Canned responses allow you to create substitutes to generic sentences you "
"frequently use. Typing a word instead of several will save you a lot of "
"time. To add canned responses, go to :menuselection:`LIVE CHAT --> "
"Configuration --> Canned Responses` and create as many as you need to. Then,"
" to use them during a chat, simply type \":\" followed by the shortcut you "
"assigned."
msgstr ""
#: ../../livechat/livechat.rst:136
msgid ""
"You now have all of the tools needed to chat in live with your website "
"visitors, enjoy !"
msgstr ""