881 lines
29 KiB
Plaintext
881 lines
29 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) 2015-TODAY, Odoo S.A.
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# This file is distributed under the same license as the Odoo package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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# Translators:
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# Ivan Yelizariev <yelizariev@itpp.dev>, 2020
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# Sergey Vilizhanin, 2020
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# Irina Fedulova <istartlin@gmail.com>, 2020
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# Ekaterina <nawsikaya@bk.ru>, 2020
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# Martin Trigaux, 2021
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 14.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2021-02-04 11:02+0100\n"
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"PO-Revision-Date: 2020-09-22 14:40+0000\n"
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"Last-Translator: Martin Trigaux, 2021\n"
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"Language-Team: Russian (https://www.transifex.com/odoo/teams/41243/ru/)\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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"Language: ru\n"
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"Plural-Forms: nplurals=4; plural=(n%10==1 && n%100!=11 ? 0 : n%10>=2 && n%10<=4 && (n%100<12 || n%100>14) ? 1 : n%10==0 || (n%10>=5 && n%10<=9) || (n%100>=11 && n%100<=14)? 2 : 3);\n"
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#: ../../helpdesk.rst:5
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msgid "Helpdesk"
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msgstr "Техподдержка"
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#: ../../helpdesk/advanced.rst:3
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msgid "Advanced"
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msgstr "Расширенный"
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#: ../../helpdesk/advanced/after_sales.rst:3
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msgid "After Sales Features"
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msgstr ""
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#: ../../helpdesk/advanced/after_sales.rst:5
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msgid ""
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"As your business grows, having the right tool to support your helpdesk team "
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"on recording, tracking and managing issues raised easy and efficiently, is "
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"key. Odoo’s Helpdesk application allows you to generate credit notes, manage"
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" returns, products, repairs, grant coupons, and even plan onsite "
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"interventions from a ticket’s page."
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msgstr ""
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#: ../../helpdesk/advanced/after_sales.rst:11
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msgid "Set up the after sales services"
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msgstr ""
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#: ../../helpdesk/advanced/after_sales.rst:13
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
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"enable the after sales options: *Refunds, Returns, Coupons, Repairs and "
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"Onsite Interventions*."
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msgstr ""
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#: ../../helpdesk/advanced/after_sales.rst:20
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msgid "Generate credit notes from tickets"
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msgstr "Создать сторно из заявки"
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#: ../../helpdesk/advanced/after_sales.rst:22
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msgid ""
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"You can use a credit note to refund a customer or adjust the amount due. For"
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" that, simply go to your ticket page, click on *Refund* and select the "
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"corresponding *Invoice*. Clicking on *Reverse* generates a credit note, and "
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"you can *Post* it while still being in the *Helpdesk* app."
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msgstr ""
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#: ../../helpdesk/advanced/after_sales.rst:30
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msgid "Allow product returns from tickets"
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msgstr "Разрешить возврат товара по заявке"
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#: ../../helpdesk/advanced/after_sales.rst:32
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msgid ""
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"The process of a product return from your customer back to your warehouse is"
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" taken into action when, at the ticket page, you choose the option *Return*."
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msgstr ""
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#: ../../helpdesk/advanced/after_sales.rst:39
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msgid "Grant coupons from tickets"
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msgstr "Предоставляйте купоны из заявок"
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#: ../../helpdesk/advanced/after_sales.rst:41
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msgid ""
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"First, be sure to have your *Coupon Program* planned in the *Sales* or "
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"*Website* application. Then, in *Helpdesk*, open your ticket, click on "
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"*Coupon*, and choose the respective one."
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msgstr ""
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#: ../../helpdesk/advanced/after_sales.rst:48
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msgid "Repairs from tickets"
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msgstr "Ремонт по заявке"
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#: ../../helpdesk/advanced/after_sales.rst:50
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msgid ""
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"Clicking on *Repair* option, on your ticket page, a new repair order form is"
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" shown. Fill in the information as needed and choose the next step."
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msgstr ""
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#: ../../helpdesk/advanced/after_sales.rst:57
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msgid "Plan onsite interventions from tickets"
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msgstr "Планируйте вмешательства на месте из заявок"
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#: ../../helpdesk/advanced/after_sales.rst:59
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msgid ""
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"At the ticket's page click on *Plan Intervention*, and set up your onsite "
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"intervention exactly the same way as if you were on the *Field Service* "
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"application."
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msgstr ""
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#: ../../helpdesk/advanced/after_sales.rst:67
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msgid ""
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"`Coupons <https://www.odoo.com/slides/slide/coupon-"
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"programs-640?fullscreen=1>`_"
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msgstr ""
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"`Купоны <https://www.odoo.com/slides/slide/coupon-programs-640?fullscreen=1>"
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" `_"
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#: ../../helpdesk/advanced/after_sales.rst:68
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msgid ":doc:`../../manufacturing/repair/repair`"
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msgstr ""
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#: ../../helpdesk/advanced/close_tickets.rst:3
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msgid "Allow Customers to Close their Tickets"
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msgstr ""
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#: ../../helpdesk/advanced/close_tickets.rst:5
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msgid ""
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"Allowing customers to close their tickets gives them autonomy and minimize "
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"misunderstandings about when an issue is considered solved, or not. It makes"
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" communication and actions more efficient."
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msgstr ""
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#: ../../helpdesk/advanced/close_tickets.rst:9
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msgid "Configure the feature"
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msgstr ""
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#: ../../helpdesk/advanced/close_tickets.rst:11
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msgid ""
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"To configure the feature go to :menuselection:`Helpdesk --> Settings --> "
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"Helpdesk Teams --> Edit` and enable *Ticket closing*."
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msgstr ""
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#: ../../helpdesk/advanced/close_tickets.rst:18
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msgid ""
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"In order to designate to which stage the ticket migrates to once it is "
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"closed, go to :menuselection:`Helpdesk --> Overview --> Tickets`."
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msgstr ""
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#: ../../helpdesk/advanced/close_tickets.rst:25
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msgid ""
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"You can either create a new Kanban stage or work with an existing one. For "
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"both scenarios, go to :menuselection:`Helpdesk --> Settings --> Edit Stage` "
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"and enable *Closing Stage*."
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msgstr ""
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#: ../../helpdesk/advanced/close_tickets.rst:32
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msgid ""
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"If a closing stage is not specified, by default, the ticket is moved to the "
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"last stage; contrarily, if you have more than one stage set as closing, the "
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"ticket is put in the first one."
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msgstr ""
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#: ../../helpdesk/advanced/close_tickets.rst:36
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msgid "The Costumer Portal"
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msgstr ""
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#: ../../helpdesk/advanced/close_tickets.rst:38
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msgid ""
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"Now, once the user logs into his Portal, the option *Close this ticket* is "
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"available."
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msgstr ""
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#: ../../helpdesk/advanced/close_tickets.rst:45
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msgid "Get reports on tickets closed by costumers"
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msgstr ""
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#: ../../helpdesk/advanced/close_tickets.rst:47
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msgid ""
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"To do an analysis of the tickets that have been closed by costumers go to "
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":menuselection:`Helpdesk --> Reporting --> Tickets --> Filters --> Add "
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"Custom filter --> Closed by partner --> Applied`."
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msgstr ""
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#: ../../helpdesk/overview.rst:3
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msgid "Overview"
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msgstr "Обзор"
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#: ../../helpdesk/overview/forum_and_elearning.rst:3
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msgid "Forum and eLearning"
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msgstr ""
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#: ../../helpdesk/overview/forum_and_elearning.rst:6
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msgid "Forum"
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msgstr "Форум"
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#: ../../helpdesk/overview/forum_and_elearning.rst:8
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msgid ""
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"To go above and beyond email, live chat, web forms, and phone lines, offer "
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"your customers a support forum. This way, customers might become more "
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"attached to your company as they would be investing time to get into details"
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" of your business. You also encourage the exchange of experiences and "
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"knowledge, supporting the feeling of belonging to a community (your "
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"community!)."
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msgstr ""
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#: ../../helpdesk/overview/forum_and_elearning.rst:14
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#: ../../helpdesk/overview/forum_and_elearning.rst:52
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#: ../../helpdesk/overview/ratings.rst:10
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#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:11
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msgid "Set up"
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msgstr ""
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#: ../../helpdesk/overview/forum_and_elearning.rst:16
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and "
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"enable *Help Center*."
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msgstr ""
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#: ../../helpdesk/overview/forum_and_elearning.rst:23
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msgid ""
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"Create, or edit a forum by clicking on the external link. Among the editing "
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"options, choose if you would like the *Forum Mode* to be *Questions*: only "
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"one answer is allowed per question or *Discussions*: multiple answers are "
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"allowed per question."
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msgstr ""
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#: ../../helpdesk/overview/forum_and_elearning.rst:31
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msgid ""
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"From now on, logged in users can start their discussions. To keep track of "
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"posts, go to :menuselection:`Website --> Forum --> Posts`."
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msgstr ""
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#: ../../helpdesk/overview/forum_and_elearning.rst:38
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msgid ""
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"Turn tickets into forum posts by simply clicking on *Share on the Forum* on "
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"the ticket's page."
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msgstr ""
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#: ../../helpdesk/overview/forum_and_elearning.rst:45
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msgid "eLearning"
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msgstr "Онлайн-обучение"
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#: ../../helpdesk/overview/forum_and_elearning.rst:47
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msgid ""
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"In addition to a forum, offer online courses. When doing so, you link your "
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"customers and users’ needs and questions to useful content, helping to boost"
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" efficiency as they can also find their answers there."
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msgstr ""
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#: ../../helpdesk/overview/forum_and_elearning.rst:54
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
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"enable *eLearning*."
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msgstr ""
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#: ../../helpdesk/overview/forum_and_elearning.rst:61
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msgid ""
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"Once the structure and content of your course are ready, *Publish* it by "
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"clicking on *Unpublished*."
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msgstr ""
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#: ../../helpdesk/overview/forum_and_elearning.rst:67
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msgid ""
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"To keep track of your course statistics, go to *eLearning* and *View "
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"Course*."
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msgstr ""
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#: ../../helpdesk/overview/forum_and_elearning.rst:73
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msgid "Todo"
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msgstr "Сделать"
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#: ../../helpdesk/overview/forum_and_elearning.rst:73
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msgid ""
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"DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE "
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"AVAILABLE!"
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:3
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msgid "Getting Started"
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msgstr "начните"
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#: ../../helpdesk/overview/getting_started.rst:5
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msgid ""
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"Helpdesk teams provide your customers with support to queries or errors they"
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" might encounter while using your product/service. Therefore, a successful "
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"scheme where you can organize multiple teams with their customized pipeline,"
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" visibilities settings, and ticket traceability is essential."
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:10
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msgid "Set up teams"
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:12
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msgid ""
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"To modify or create teams, go to :menuselection:`Helpdesk --> Configuration "
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"--> Helpdesk Teams`."
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:14
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msgid ""
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"Setting up multiple teams allows you to group tickets by your channels "
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"(example: BE/US), or by your support services' types (example: IT, "
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"accounting, admin, etc.)."
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:21
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msgid "Team’s productivity and visibility"
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:23
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msgid ""
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"Teams can have individual *Assignment Methods* to ensure that tickets get "
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"redirected to the right person:"
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:26
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msgid ""
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"*Manually*: tickets are manually assigned, allowing employees to manage "
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"their own workload and target tickets they are experts at;"
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:28
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msgid ""
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"*Random*: tickets are randomly assigned and everyone gets the same amount. "
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"This method ensures that all tickets are handled as the assignment happens "
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"automatically;"
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:30
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msgid ""
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"*Balanced*: tickets are assigned to the person with the least amount of "
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"tickets so that everyone fairly gets the same amount. Thereby, you ensure "
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"that all tickets get to be taken care of."
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:40
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msgid ""
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"For the *Random* and *Balanced* assignment methods, you can set the *Team "
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"Members* among whom tickets are assigned. Leave the field empty to include "
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"all employees (with the proper access rights)."
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:43
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msgid ""
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"The *Team Visibility* feature allows you to specify who can see and access "
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"the team’s tickets. Therefore, ticket’s with sensible information are only "
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"seen by the right people. Leave the field empty to include all employees "
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"(with the proper access rights)."
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:46
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msgid "Set up stages and share it among teams"
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:48
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msgid ""
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"To set up stages, go to :menuselection:`Helpdesk --> Configuration --> "
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"Stages`. Then, create and/or edit stages as you need and set specific teams "
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"to use certain stages under *Team*."
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:55
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msgid ""
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"Stages can be shared between one or multiple teams, allowing you to adapt "
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"the pipeline to your individual needs. They also apply a visibility and "
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"access rule, as other teams are not able to see or use the stage."
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msgstr ""
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#: ../../helpdesk/overview/getting_started.rst:64
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msgid ":doc:`../../general/odoo_basics/add_user`"
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msgstr ""
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#: ../../helpdesk/overview/ratings.rst:3
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msgid "Ratings"
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msgstr "Рейтинги"
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#: ../../helpdesk/overview/ratings.rst:5
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msgid ""
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"Allow customers to rate their experience with your helpdesk teams to "
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"strengthen your credibility and gain their trust. Reviews can also influence"
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" a customer’s decision and open space for feedback that can help you improve"
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" the quality of your services."
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msgstr ""
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#: ../../helpdesk/overview/ratings.rst:12
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
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"enable *Ratings on tickets*. The feature automatically adds a default email "
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"template on the non-folded *closing stage(s)* of that team."
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msgstr ""
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#: ../../helpdesk/overview/ratings.rst:21
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msgid ""
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"To edit the email template and the stage(s) set as the closing ones, go to "
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"the Kanban view of your helpdesk team and click on *Settings*, then on *Edit"
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" Stage*."
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msgstr ""
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#: ../../helpdesk/overview/ratings.rst:28
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msgid ""
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"Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, "
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"an email is sent to the customer."
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msgstr ""
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#: ../../helpdesk/overview/ratings.rst:35
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msgid ""
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"Ratings can be seen on the chatter of each ticket, under the *See Customer "
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"Satisfaction* link on the main dashboard, and through *Reporting*."
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msgstr ""
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#: ../../helpdesk/overview/ratings.rst:39
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msgid "Ratings visible on the customer portal"
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msgstr ""
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#: ../../helpdesk/overview/ratings.rst:41
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
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"enable *Display Rating on Customer Portal*. Now, by clicking on the helpdesk"
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" team’s name on their ticket, customers can see its ratings."
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msgstr ""
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#: ../../helpdesk/overview/ratings.rst:51
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msgid ":doc:`../../portal/my_odoo_portal`"
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msgstr ""
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#: ../../helpdesk/overview/ratings.rst:52
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#: ../../helpdesk/overview/receiving_tickets.rst:88
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#: ../../helpdesk/overview/sla.rst:47
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msgid ":doc:`../advanced/close_tickets`"
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msgstr ""
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#: ../../helpdesk/overview/receiving_tickets.rst:3
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msgid "Start Receiving Tickets"
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msgstr ""
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#: ../../helpdesk/overview/receiving_tickets.rst:5
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msgid ""
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"Offering a variety of channels from where your customers can contact you "
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"grants them flexibility and the right to choose the best one for themselves."
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" And, in order to make sure inquiries across all channels get addressed, it "
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"is essential to have a solution where all interactions come in one place."
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msgstr ""
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#: ../../helpdesk/overview/receiving_tickets.rst:11
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msgid "Channels options to submit tickets"
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msgstr ""
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#: ../../helpdesk/overview/receiving_tickets.rst:13
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, and "
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"enable the following features as you want them to be available to your "
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"users."
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msgstr ""
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#: ../../helpdesk/overview/receiving_tickets.rst:21
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msgid "Email Alias"
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msgstr "Псевдоним электронной почты"
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#: ../../helpdesk/overview/receiving_tickets.rst:24
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msgid ""
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"Let your customers submit tickets by sending an email to your support email "
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"address. The subject line of the email becomes the title of the ticket and "
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"the content is shown in the Chatter."
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msgstr ""
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#: ../../helpdesk/overview/receiving_tickets.rst:26
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msgid ""
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"Select *Configure domain name* to be redirected to *Settings* and, from "
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"there, enable *External Email Servers* to determine or change your *Alias "
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"Domain*."
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msgstr ""
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#: ../../helpdesk/overview/receiving_tickets.rst:35
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msgid ""
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"Using your own email server is required to send and receive emails in Odoo "
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"Community and Enterprise. Online users benefit from a ready-to-use email "
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"server."
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msgstr ""
|
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|
||
#: ../../helpdesk/overview/receiving_tickets.rst:39
|
||
msgid "Website Form"
|
||
msgstr "Форма на веб-сайте"
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:41
|
||
msgid ""
|
||
"Allow your customers to submit a ticket by filling in a form through your "
|
||
"website."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:42
|
||
msgid ""
|
||
"Once the feature is activated, get redirected to your website by clicking on"
|
||
" *Go to Website*."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:49
|
||
msgid ""
|
||
"From the website page customize the form as you like. Then, publish it by "
|
||
"clicking on *Unpublished*."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:56
|
||
msgid "Live Chat"
|
||
msgstr "Живой чат"
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:59
|
||
msgid ""
|
||
"Through live interactions with your website visitors, helpdesk tickets can "
|
||
"be instantly created and redirected to the right person."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:61
|
||
msgid ""
|
||
"Click on your helpdesk team's name - for the example below: *Customer Care* "
|
||
"- and :doc:`set up your channel <../../livechat/overview/get_started>`."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:68
|
||
msgid ""
|
||
"Now, your operators can create tickets by using the :doc:`command "
|
||
"<../../livechat/overview/responses>` */helpdesk (subject_of_ticket)*."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:72
|
||
msgid "Prioritize tickets"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:74
|
||
msgid ""
|
||
"Use the stars to prioritize your tickets. The most urgent ones appear at the"
|
||
" top of your list on the Kanban view."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:77
|
||
msgid "1 star = *Low priority*"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:78
|
||
msgid "2 stars = *High priority*"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:79
|
||
msgid "3 stars = *Urgent*"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:87
|
||
#: ../../helpdesk/overview/reports.rst:60
|
||
msgid ":doc:`sla`"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/receiving_tickets.rst:89
|
||
msgid ":doc:`../../discuss/advanced/email_servers`"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:3
|
||
msgid "Reports for a Better Support"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:5
|
||
msgid ""
|
||
"An efficient customer service solution should have a built-in reporting "
|
||
"option. Reports allow you to track trends, identify areas for improvement, "
|
||
"manage employees’ workloads and, most importantly, meet your customer’s "
|
||
"expectations."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:10
|
||
msgid "Cases"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:12
|
||
msgid "Some examples of the reports Odoo Helpdesk can generate include:"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:14
|
||
msgid "The number of tickets *grouped by* team and ticket type."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:17
|
||
msgid ""
|
||
"In this manner, you are able to evaluate which ticket types have been the "
|
||
"most frequent ones, plus the workload of your teams."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:19
|
||
msgid ""
|
||
"Apply *Time Ranges* if you would like to make comparisons to a *Previous "
|
||
"Period* or a *Previous Year*."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:25
|
||
msgid "The number of tickets closed per day, per team."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:27
|
||
msgid ""
|
||
"Get an overview of how many requests each team is closing per day in order "
|
||
"to measure their performance. Identify productivity levels to understand how"
|
||
" many requests they are able to handle."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:35
|
||
msgid ""
|
||
"Filter it by *Assignee* to see Key Performance Indicators (KPI) per agent."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:37
|
||
msgid ""
|
||
"The number of hours tickets are taking to be solved, grouped by team and "
|
||
"ticket type."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:39
|
||
msgid ""
|
||
"Check if your expectations are met by *measuring* the *Time to close "
|
||
"(hours)*. Your customers not only expect fast responses but they also want "
|
||
"their issues to be handled quickly."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:48
|
||
msgid "Save filters"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:50
|
||
msgid ""
|
||
"Save the filters you use the most and avoid having to reconstruct them every"
|
||
" time they are needed. To do so, set the groups, filters, and measures "
|
||
"needed. Then, go to *Favorites*."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/reports.rst:59
|
||
msgid ":doc:`receiving_tickets`"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/sla.rst:3
|
||
msgid "Service Level Agreements (SLA)"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/sla.rst:5
|
||
msgid ""
|
||
"Service Level Agreements (SLA) are commitments you make with your customers "
|
||
"to outline how a service is delivered. It bolsters trust between you and "
|
||
"your customers as it makes clear what needs to be done, to what standard, "
|
||
"and when."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/sla.rst:10
|
||
msgid "Create your policies"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/sla.rst:13
|
||
msgid ""
|
||
"First, enable the feature on the settings of the team you would like "
|
||
"policies to be applied, going to :menuselection:`Helpdesk --> Configuration "
|
||
"--> Helpdesk Teams`."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/sla.rst:15
|
||
msgid ""
|
||
"Create your policies through the team’s settings page or go to "
|
||
":menuselection:`Helpdesk --> Configuration --> SLA Policies`."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/sla.rst:23
|
||
msgid ""
|
||
"Choose to which **Team** the policy is relevant and the **Minimum Priority**"
|
||
" a ticket needs to have for the policy to be applied."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/sla.rst:27
|
||
msgid ""
|
||
"**Target** is the stage a ticket needs to reach within the period defined to"
|
||
" satisfy the SLA. The period is based on the ticket’s creation date, and a "
|
||
"deadline is set on the ticket’s form once it matches an SLA policy rule. If "
|
||
"a ticket has more than one policy applied to it, the closest deadline of all"
|
||
" SLAs is the one considered."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/sla.rst:29
|
||
msgid ""
|
||
"When a ticket has satisfied an SLA policy, the SLA tag appears in green and "
|
||
"the deadline field is not shown anymore."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/sla.rst:37
|
||
msgid "SLA Analysis"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/overview/sla.rst:39
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply"
|
||
" *Filters* and *Group by* to identify tickets that should be prioritized and"
|
||
" keep track of upcoming deadlines."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice.rst:3
|
||
msgid "Timesheet and Invoice"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:3
|
||
msgid "Invoice Time Spent on Tickets (Prepaid Support Services)"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:5
|
||
msgid ""
|
||
"Have the option to work with prepaid support services, meaning that a sales "
|
||
"order and a corresponding invoice are issued and, once the service is done, "
|
||
"you can deduct the time spent. Odoo allows it to happen because the "
|
||
"applications are fully integrated, resulting in faster responses to your "
|
||
"customer needs."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:14
|
||
msgid "Step 1: Set up a helpdesk team"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:17
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, create"
|
||
" or edit an existing team, and enable *Timesheet on Ticket* and *Time "
|
||
"Reinvoicing*."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:20
|
||
msgid ""
|
||
"Select or create a project under *Timesheet on Ticket*. The selected/created"
|
||
" is the one at which employees timesheet on by default. However, it can be "
|
||
"ultimately modified on each ticket."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:28
|
||
msgid "Step 2: Set up a service"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:31
|
||
msgid ""
|
||
"Go to :menuselection:`Sales --> Configuration --> Settings` and enable "
|
||
"*Units of Measure* to optionally be able to choose *hours* (for example) as "
|
||
"the unit of measure of your service."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:33
|
||
msgid ""
|
||
"Then, go to :menuselection:`Sales --> Products --> Products`, create or edit"
|
||
" an existing one, and set its *Product Type* as *Service*."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:40
|
||
msgid ""
|
||
"Now, select the invoicing management you would like to have under the "
|
||
"*Sales* tab. We recommend the following configuration:"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:47
|
||
msgid ""
|
||
"This configuration ensures that the customer is invoiced by the number of "
|
||
"hours predicted in the sales order, meaning that less or extra hours "
|
||
"recorded are not taken into account. It also ensures that every time a sales"
|
||
" order is confirmed, a new task is created under the right project, "
|
||
"automating the process."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:53
|
||
msgid ""
|
||
"We recommend setting up a specific project, as it was done for this flow "
|
||
"example. The important thing to remember is that the sales order item needs "
|
||
"to be set on the corresponding project or task, in order to reinvoice the "
|
||
"time spent on a ticket."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:58
|
||
msgid "Prevision an invoice and record time"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:61
|
||
msgid "Step 1: Place an order"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:63
|
||
msgid ""
|
||
"Go to :menuselection:`Sales --> Orders --> Orders` and create one for the "
|
||
"helpdesk service product you have previously set up, with the customer who "
|
||
"needs the ticket to be opened. Set the number of hours needed to assist the "
|
||
"customer and *Confirm* the order."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:72
|
||
msgid "Step 2: Invoice the customer"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:74
|
||
msgid "In *Sales*, select the respective sales order to *Create Invoice*."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:82
|
||
msgid "Step 3: Link the task to the ticket"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:84
|
||
msgid ""
|
||
"Now, in *Helpdesk*, create or edit the respective ticket and link it to the "
|
||
"task created by the confirmation of the sales order."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:92
|
||
msgid "Step 4: Record the time spent"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:94
|
||
msgid ""
|
||
"Still on the respective helpdesk ticket, record the hours performed under "
|
||
"the *Timesheets* tab."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:100
|
||
msgid ""
|
||
"Note that the hours recorded on the ticket form are shown on the *Delivered*"
|
||
" column in the sales order."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:108
|
||
msgid ""
|
||
"Hours recorded on the ticket are automatically shown in *Timesheets* and on "
|
||
"the dedicated task."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:111
|
||
msgid ":doc:`reinvoice_from_project`"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/invoice_time.rst:112
|
||
msgid ":doc:`../../inventory/management/products/uom`"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:3
|
||
msgid "Invoice Time Spent on Tickets (Postpaid Support Services)"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:5
|
||
msgid ""
|
||
"Directly pull the billable time you have tracked on your helpdesk tickets "
|
||
"into sales orders and invoices through a project task. It gives you more "
|
||
"control over what you charge your client, and it is more efficient."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:10
|
||
msgid "Configuration"
|
||
msgstr "Настройка"
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:13
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk team --> Edit`"
|
||
" and enable the options *Timesheet on Ticket* and *Time Reinvoicing*."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:15
|
||
msgid ""
|
||
"Under *Timesheet on Ticket*, choose the *Project* to which tickets (and "
|
||
"timesheets) will be linked by default. Open its *External link* to enable "
|
||
"the feature *Bill from tasks*."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:22
|
||
msgid "Create a sales order and an invoice"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:24
|
||
msgid ""
|
||
"Now, once you have recorded the time you spent on the helpdesk ticket, under"
|
||
" the *Timesheets* tab, access the task clicking on its name."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:31
|
||
msgid "*Create Sales Order* and proceed to create the invoice."
|
||
msgstr ""
|