documentation/fsm/helpdesk/plan_onsite.rst
xpl-odoo a3b9c5eba3
[FIX] Field Service: fix a typo on the helpdesk tickets page (#797)
Co-authored-by: Xavier (xpl) <“xpl@odoo.com”>
2020-11-26 09:57:24 +01:00

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Plan onsite interventions from helpdesk tickets
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The integration with the Helpdesk app lets your helpdesk team manage intervention requests directly.
Planning field service tasks from tickets speeds up your processes.
Configure the helpdesk team
===========================
Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select a team and enable
*Onsite Interventions*.
.. image:: media/onsite-interventions-helpdesk-setting.png
:align: center
:alt: Onsite interventions setting in Odoo Helpdesk
The helpdesk tickets of the team now display the *Plan Intervention* button. Click on it to create a
new task under your field service project.
.. image:: media/plan-intervention-from-ticket.png
:align: center
:alt: Plan intervention from helpdesk ticket in Odoo Helpdesk