9f0440bdcb
Question about using 'own sms provider' added to the list of frequently asked questions, because it is a common one asked to the product owner.
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3.9 KiB
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135 lines
3.9 KiB
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===================
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SMS Pricing and FAQ
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===================
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What do I need to send SMSs?
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============================
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SMS Text Messaging is an In-App Purchase (IAP) service that *requires prepaid credits* to work.
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How many types of SMSs are there?
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=================================
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There are 2 types: GSM7 and UNICODE.
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**GSM7** is the standard format, with a limit of 160 characters per message, that includes the
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following characters:
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.. image:: media/faq1.png
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:align: center
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:alt: GSM7 in Odoo SMS Marketing
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**UNICODE** is the format applied if a special character, that *is not* in the GSM7 list, is used.
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Limit per SMS: 70 characters.
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.. note::
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For GSM7 SMS the size limit is 160 characters, and for Unicode is 70. *Above these limits, the
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content is divided into a multi-part message* and the limit of characters is lowered to 153 for
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GSM7 and to 67 for Unicode. The system will inform you in real-time about the number of SMS your
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message represents.
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How much does it cost to send an SMS?
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=====================================
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| The price of an SMS depends on the destination and the length (number of characters) of the message.
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| To see the **price per country,
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please consult**: `Odoo SMS - FAQ <https://iap-services.odoo.com/iap/sms/pricing#sms_faq_01>`_.
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The number of SMSs a message represents will be always available to you in your database.
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.. image:: media/faq2.png
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:align: center
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:height: 300
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:alt: SMS pricing and FAQ Odoo SMS Marketing
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How do I buy credits?
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=====================
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Go to :menuselection:`Settings --> Buy Credits`.
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.. image:: media/faq3.png
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:alt: SMS pricing and FAQ Odoo SMS Marketing
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Or go to :menuselection:`Settings --> View my Services`.
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.. image:: media/faq4.png
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:alt: SMS pricing and FAQ Odoo SMS Marketing
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.. tip::
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If you are on Odoo Online (SAAS) and have the Enterprise version, you benefit from free trial
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credits to test the feature.
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More common questions
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=====================
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#. **Is there an expiration time for my credits?**
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No, credits do not expire.
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#. **Can I send an SMS to a phone number (which is not a mobile phone) because I see the icon in
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front of the field “phone”?**
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Only if that phone number supports SMS (e.g. SIP phones).
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#. **Do I receive an invoice to buy my credits?**
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Yes.
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#. **Can the recipient answer to me?**
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No, it is not possible to reply to the SMS.
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#. **What happens if I send multiple SMS but I do not have enough credits to send them all?**
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The whole transaction is counted as a single one, so no SMS will be sent until you have enough
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credits to send them all.
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#. **Do I have a history of the sent SMSs?**
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Yes, the SMS is logged as a note under the chatter of the corresponding record, and a complete
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history of the SMSs sent is available on
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:doc:`Developer mode <../../general/developer_mode/activate>` under
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:menuselection:`Technical --> SMS`.
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#. **Can I send as many SMSs I want at once?**
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Yes, if you have enough credits.
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#. **If I have a number that does not exist in the list of recipients, will I lose credits?**
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Not if the phone number is in the wrong format (e.g. too many digits). Otherwise, if the SMS is
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sent to the wrong person or to a fake number, the credit will be lost.
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#. **What happens if I send my SMS to a paying number (e.g.: a contest to win a ticket for a festival)?**
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The SMS will not be delivered to that kind of number, so you won’t be charged.
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#. **Can I identify the numbers that do not exist when I send several SMSs?**
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Only the ones that have an invalid format.
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#. **How does the GDPR regulation affect this service?**
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Please find our `Privacy Policy here <https://iap.odoo.com/privacy#sms>`__.
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#. **Can I use my own SMS provider?**
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Yes, but it is not possible out of the box. Our experts can help you customize your database
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to make it happen. Please, check our success packs `here <https://www.odoo.com/pricing-packs>`_. |