1531 lines
54 KiB
Plaintext
1531 lines
54 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) Odoo S.A.
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# This file is distributed under the same license as the Odoo package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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# Translators:
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# peso <peer.sommerlund@gmail.com>, 2021
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# Morten Schou <ms@msteknik.dk>, 2021
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# JonathanStein <jstein@image.dk>, 2021
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# Pernille Kristensen <pernillekristensen1994@gmail.com>, 2021
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# lhmflexerp <lhm@flexerp.dk>, 2021
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# Mads Søndergaard, 2021
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# Mads Søndergaard <mads@vkdata.dk>, 2021
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# Martin Trigaux, 2021
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# Sanne Kristensen <sanne@vkdata.dk>, 2021
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 14.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2021-05-18 07:12+0200\n"
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"PO-Revision-Date: 2021-05-18 05:18+0000\n"
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"Last-Translator: Sanne Kristensen <sanne@vkdata.dk>, 2021\n"
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"Language-Team: Danish (https://www.transifex.com/odoo/teams/41243/da/)\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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"Language: da\n"
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"Plural-Forms: nplurals=2; plural=(n != 1);\n"
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#: ../../content/applications/services.rst:3 ../../content/services.rst:3
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msgid "Services"
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msgstr "Serviceydelser"
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#: ../../content/applications/services/fsm.rst:4
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msgid "Field Service"
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msgstr "Felt tjeneste"
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#: ../../content/applications/services/fsm/helpdesk.rst:3
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#: ../../content/applications/services/helpdesk.rst:4
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msgid "Helpdesk"
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msgstr "Helpdesk"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:3
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msgid "Plan onsite interventions from helpdesk tickets"
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msgstr ""
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:4
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msgid ""
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"The integration with the Helpdesk app lets your helpdesk team manage "
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"intervention requests directly. Planning field service tasks from tickets "
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"speeds up your processes."
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msgstr ""
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:8
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msgid "Configure the helpdesk team"
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msgstr ""
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:9
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
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" a team and enable *Onsite Interventions*."
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msgstr ""
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:16
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msgid ""
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"The helpdesk tickets of the team now display the *Plan Intervention* button."
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" Click on it to create a new task under your field service project."
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msgstr ""
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#: ../../content/applications/services/fsm/sales.rst:3
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msgid "Sales"
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msgstr "Salg"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:3
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msgid "Create onsite interventions from sales orders"
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:4
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msgid ""
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"Allowing your sales team to open onsite interventions creates a seamless "
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"experience for your customers. They can receive a quotation they first have "
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"to approve before the work even starts."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:8
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msgid "Configure a product"
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msgstr "Konfigurer et produkt"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:9
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msgid ""
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"Go to :menuselection:`Field Service --> Configuration --> Products` and "
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"create or edit a product."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:11
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msgid ""
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"Under the *General Information* tab, select *Service* as *Product Type*."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:13
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msgid ""
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"Under the *Sales* tab, select *Timesheets on tasks* as *Service Invoicing "
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"Policy*."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:15
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msgid "Select *Create a task in an existing project* as *Service Tracking*."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:17
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msgid "Select your *Project*."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:19
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msgid ""
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"If you use them, select your *Worksheet Template* and then click on *Save*."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:25
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msgid ""
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"From the *Sales* app, create a quotation with the product and confirm it. A "
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"task is automatically set up under your Field Service project. It is "
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"directly accessible from the sales order."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced.rst:3
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msgid "Advanced"
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msgstr "Avanceret"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3
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msgid "After Sales Features"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5
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msgid ""
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"As your business grows, having the right tool to support your helpdesk team "
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"on recording, tracking and managing issues raised easy and efficiently, is "
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"key. Odoo’s Helpdesk application allows you to generate credit notes, manage"
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" returns, products, repairs, grant coupons, and even plan onsite "
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"interventions from a ticket’s page."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:11
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msgid "Set up the after sales services"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:13
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
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"enable the after sales options: *Refunds, Returns, Coupons, Repairs and "
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"Onsite Interventions*."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20
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msgid "Generate credit notes from tickets"
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msgstr "Generér kreditnotaer fra sager"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:22
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msgid ""
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"You can use a credit note to refund a customer or adjust the amount due. For"
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" that, simply go to your ticket page, click on *Refund* and select the "
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"corresponding *Invoice*. Clicking on *Reverse* generates a credit note, and "
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"you can *Post* it while still being in the *Helpdesk* app."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:30
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msgid "Allow product returns from tickets"
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msgstr "Tillad produktreturneringer fra sager"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:32
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msgid ""
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"The process of a product return from your customer back to your warehouse is"
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" taken into action when, at the ticket page, you choose the option *Return*."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:39
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msgid "Grant coupons from tickets"
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msgstr "Overræk kuponer fra sager"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:41
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msgid ""
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"First, be sure to have your *Coupon Program* planned in the *Sales* or "
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"*Website* application. Then, in *Helpdesk*, open your ticket, click on "
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"*Coupon*, and choose the respective one."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:48
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msgid "Repairs from tickets"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:50
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msgid ""
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"Clicking on *Repair* option, on your ticket page, a new repair order form is"
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" shown. Fill in the information as needed and choose the next step."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:57
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msgid "Plan onsite interventions from tickets"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:59
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msgid ""
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"At the ticket's page click on *Plan Intervention*, and set up your onsite "
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"intervention exactly the same way as if you were on the *Field Service* "
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"application."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67
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msgid ""
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"`Coupons <https://www.odoo.com/slides/slide/coupon-"
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"programs-640?fullscreen=1>`_"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
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msgid "Allow Customers to Close their Tickets"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
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msgid ""
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"Allowing customers to close their tickets gives them autonomy and minimize "
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"misunderstandings about when an issue is considered solved, or not. It makes"
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" communication and actions more efficient."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:9
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msgid "Configure the feature"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:11
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msgid ""
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"To configure the feature go to :menuselection:`Helpdesk --> Settings --> "
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"Helpdesk Teams --> Edit` and enable *Ticket closing*."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:18
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msgid ""
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"In order to designate to which stage the ticket migrates to once it is "
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"closed, go to :menuselection:`Helpdesk --> Overview --> Tickets`."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:25
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msgid ""
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"You can either create a new Kanban stage or work with an existing one. For "
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"both scenarios, go to :menuselection:`Helpdesk --> Settings --> Edit Stage` "
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"and enable *Closing Stage*."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:32
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msgid ""
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"If a closing stage is not specified, by default, the ticket is moved to the "
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"last stage; contrarily, if you have more than one stage set as closing, the "
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"ticket is put in the first one."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:36
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msgid "The Costumer Portal"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:38
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msgid ""
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"Now, once the user logs into his Portal, the option *Close this ticket* is "
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"available."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:45
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msgid "Get reports on tickets closed by costumers"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:47
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msgid ""
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"To do an analysis of the tickets that have been closed by costumers go to "
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":menuselection:`Helpdesk --> Reporting --> Tickets --> Filters --> Add "
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"Custom filter --> Closed by partner --> Applied`."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview.rst:3
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#: ../../content/applications/services/timesheets/overview.rst:3
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msgid "Overview"
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msgstr "Oversigt"
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3
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msgid "Forum and eLearning"
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6
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msgid "Forum"
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msgstr "Forum"
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8
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msgid ""
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"To go above and beyond email, live chat, web forms, and phone lines, offer "
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"your customers a support forum. This way, customers might become more "
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"attached to your company as they would be investing time to get into details"
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" of your business. You also encourage the exchange of experiences and "
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"knowledge, supporting the feeling of belonging to a community (your "
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"community!)."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
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#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
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#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:11
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msgid "Set up"
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and "
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"enable *Help Center*."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23
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msgid ""
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"Create, or edit a forum by clicking on the external link. Among the editing "
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"options, choose if you would like the *Forum Mode* to be *Questions*: only "
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"one answer is allowed per question or *Discussions*: multiple answers are "
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"allowed per question."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31
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msgid ""
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"From now on, logged in users can start their discussions. To keep track of "
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"posts, go to :menuselection:`Website --> Forum --> Posts`."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38
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msgid ""
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"Turn tickets into forum posts by simply clicking on *Share on the Forum* on "
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"the ticket's page."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45
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msgid "eLearning"
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msgstr "eLearning"
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47
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msgid ""
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"In addition to a forum, offer online courses. When doing so, you link your "
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"customers and users’ needs and questions to useful content, helping to boost"
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" efficiency as they can also find their answers there."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
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"enable *eLearning*."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61
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msgid ""
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"Once the structure and content of your course are ready, *Publish* it by "
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"clicking on *Unpublished*."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67
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msgid ""
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"To keep track of your course statistics, go to *eLearning* and *View "
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"Course*."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
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msgid "Todo"
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msgstr "To Do"
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
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msgid ""
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"DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE "
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"AVAILABLE!"
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
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msgid "Getting Started"
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:5
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msgid ""
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"Helpdesk teams provide your customers with support to queries or errors they"
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" might encounter while using your product/service. Therefore, a successful "
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"scheme where you can organize multiple teams with their customized pipeline,"
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" visibilities settings, and ticket traceability is essential."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:10
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msgid "Set up teams"
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:12
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msgid ""
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"To modify or create teams, go to :menuselection:`Helpdesk --> Configuration "
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"--> Helpdesk Teams`."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:14
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msgid ""
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"Setting up multiple teams allows you to group tickets by your channels "
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"(example: BE/US), or by your support services' types (example: IT, "
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"accounting, admin, etc.)."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:21
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msgid "Team’s productivity and visibility"
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:23
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msgid ""
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"Teams can have individual *Assignment Methods* to ensure that tickets get "
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"redirected to the right person:"
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:26
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msgid ""
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"*Manually*: tickets are manually assigned, allowing employees to manage "
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"their own workload and target tickets they are experts at;"
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:28
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msgid ""
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"*Random*: tickets are randomly assigned and everyone gets the same amount. "
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"This method ensures that all tickets are handled as the assignment happens "
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"automatically;"
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:30
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msgid ""
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"*Balanced*: tickets are assigned to the person with the least amount of "
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"tickets so that everyone fairly gets the same amount. Thereby, you ensure "
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"that all tickets get to be taken care of."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:40
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msgid ""
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"For the *Random* and *Balanced* assignment methods, you can set the *Team "
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"Members* among whom tickets are assigned. Leave the field empty to include "
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"all employees (with the proper access rights)."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:43
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msgid ""
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"The *Team Visibility* feature allows you to specify who can see and access "
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"the team’s tickets. Therefore, ticket’s with sensible information are only "
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"seen by the right people. Leave the field empty to include all employees "
|
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"(with the proper access rights)."
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msgstr ""
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|
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:46
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msgid "Set up stages and share it among teams"
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:48
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msgid ""
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"To set up stages, go to :menuselection:`Helpdesk --> Configuration --> "
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"Stages`. Then, create and/or edit stages as you need and set specific teams "
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"to use certain stages under *Team*."
|
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:55
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msgid ""
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"Stages can be shared between one or multiple teams, allowing you to adapt "
|
||
"the pipeline to your individual needs. They also apply a visibility and "
|
||
"access rule, as other teams are not able to see or use the stage."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:64
|
||
msgid ":doc:`/applications/general/odoo_basics/users`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
|
||
msgid "Ratings"
|
||
msgstr "Bedømmelser"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
|
||
msgid ""
|
||
"Allow customers to rate their experience with your helpdesk teams to "
|
||
"strengthen your credibility and gain their trust. Reviews can also influence"
|
||
" a customer’s decision and open space for feedback that can help you improve"
|
||
" the quality of your services."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||
"enable *Ratings on tickets*. The feature automatically adds a default email "
|
||
"template on the non-folded *closing stage(s)* of that team."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:21
|
||
msgid ""
|
||
"To edit the email template and the stage(s) set as the closing ones, go to "
|
||
"the Kanban view of your helpdesk team and click on *Settings*, then on *Edit"
|
||
" Stage*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:28
|
||
msgid ""
|
||
"Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, "
|
||
"an email is sent to the customer."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:35
|
||
msgid ""
|
||
"Ratings can be seen on the chatter of each ticket, under the *See Customer "
|
||
"Satisfaction* link on the main dashboard, and through *Reporting*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:39
|
||
msgid "Ratings visible on the customer portal"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:41
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||
"enable *Display Rating on Customer Portal*. Now, by clicking on the helpdesk"
|
||
" team’s name on their ticket, customers can see its ratings."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:47
|
||
msgid ":doc:`../advanced/close_tickets`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
|
||
msgid "Start Receiving Tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5
|
||
msgid ""
|
||
"Offering a variety of channels from where your customers can contact you "
|
||
"grants them flexibility and the right to choose the best one for themselves."
|
||
" And, in order to make sure inquiries across all channels get addressed, it "
|
||
"is essential to have a solution where all interactions come in one place."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11
|
||
msgid "Channels options to submit tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, and "
|
||
"enable the following features as you want them to be available to your "
|
||
"users."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21
|
||
msgid "Email Alias"
|
||
msgstr "E-mail alias"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:24
|
||
msgid ""
|
||
"Let your customers submit tickets by sending an email to your support email "
|
||
"address. The subject line of the email becomes the title of the ticket and "
|
||
"the content is shown in the Chatter."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26
|
||
msgid ""
|
||
"Select *Configure domain name* to be redirected to *Settings* and, from "
|
||
"there, enable *External Email Servers* to determine or change your *Alias "
|
||
"Domain*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:35
|
||
msgid ""
|
||
"Using your own email server is required to send and receive emails in Odoo "
|
||
"Community and Enterprise. Online users benefit from a ready-to-use email "
|
||
"server."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:39
|
||
msgid "Website Form"
|
||
msgstr "Websiteformular"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:41
|
||
msgid ""
|
||
"Allow your customers to submit a ticket by filling in a form through your "
|
||
"website."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:42
|
||
msgid ""
|
||
"Once the feature is activated, get redirected to your website by clicking on"
|
||
" *Go to Website*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:49
|
||
msgid ""
|
||
"From the website page customize the form as you like. Then, publish it by "
|
||
"clicking on *Unpublished*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56
|
||
msgid "Live Chat"
|
||
msgstr "Live Chat"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:59
|
||
msgid ""
|
||
"Through live interactions with your website visitors, helpdesk tickets can "
|
||
"be instantly created and redirected to the right person."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:61
|
||
msgid ""
|
||
"Click on your helpdesk team's name - for the example below: *Customer Care* "
|
||
"- and :doc:`set up your channel "
|
||
"</applications/websites/livechat/overview/get_started>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:68
|
||
msgid ""
|
||
"Now, your operators can create tickets by using the :doc:`command "
|
||
"</applications/websites/livechat/overview/responses>` */helpdesk "
|
||
"(subject_of_ticket)*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:72
|
||
msgid "Prioritize tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:74
|
||
msgid ""
|
||
"Use the stars to prioritize your tickets. The most urgent ones appear at the"
|
||
" top of your list on the Kanban view."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:77
|
||
msgid "1 star = *Low priority*"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:78
|
||
msgid "2 stars = *High priority*"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:79
|
||
msgid "3 stars = *Urgent*"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:87
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:60
|
||
msgid ":doc:`sla`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:89
|
||
msgid ":doc:`/applications/productivity/discuss/advanced/email_servers`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:3
|
||
msgid "Reports for a Better Support"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:5
|
||
msgid ""
|
||
"An efficient customer service solution should have a built-in reporting "
|
||
"option. Reports allow you to track trends, identify areas for improvement, "
|
||
"manage employees’ workloads and, most importantly, meet your customer’s "
|
||
"expectations."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:10
|
||
msgid "Cases"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:12
|
||
msgid "Some examples of the reports Odoo Helpdesk can generate include:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:14
|
||
msgid "The number of tickets *grouped by* team and ticket type."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:17
|
||
msgid ""
|
||
"In this manner, you are able to evaluate which ticket types have been the "
|
||
"most frequent ones, plus the workload of your teams."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:19
|
||
msgid ""
|
||
"Apply *Time Ranges* if you would like to make comparisons to a *Previous "
|
||
"Period* or a *Previous Year*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:25
|
||
msgid "The number of tickets closed per day, per team."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:27
|
||
msgid ""
|
||
"Get an overview of how many requests each team is closing per day in order "
|
||
"to measure their performance. Identify productivity levels to understand how"
|
||
" many requests they are able to handle."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:35
|
||
msgid ""
|
||
"Filter it by *Assignee* to see Key Performance Indicators (KPI) per agent."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:37
|
||
msgid ""
|
||
"The number of hours tickets are taking to be solved, grouped by team and "
|
||
"ticket type."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:39
|
||
msgid ""
|
||
"Check if your expectations are met by *measuring* the *Time to close "
|
||
"(hours)*. Your customers not only expect fast responses but they also want "
|
||
"their issues to be handled quickly."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:48
|
||
msgid "Save filters"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:50
|
||
msgid ""
|
||
"Save the filters you use the most and avoid having to reconstruct them every"
|
||
" time they are needed. To do so, set the groups, filters, and measures "
|
||
"needed. Then, go to *Favorites*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:59
|
||
msgid ":doc:`receiving_tickets`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:3
|
||
msgid "Service Level Agreements (SLA)"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:5
|
||
msgid ""
|
||
"Service Level Agreements (SLA) are commitments you make with your customers "
|
||
"to outline how a service is delivered. It bolsters trust between you and "
|
||
"your customers as it makes clear what needs to be done, to what standard, "
|
||
"and when."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:10
|
||
msgid "Create your policies"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:13
|
||
msgid ""
|
||
"First, enable the feature on the settings of the team you would like "
|
||
"policies to be applied, going to :menuselection:`Helpdesk --> Configuration "
|
||
"--> Helpdesk Teams`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:15
|
||
msgid ""
|
||
"Create your policies through the team’s settings page or go to "
|
||
":menuselection:`Helpdesk --> Configuration --> SLA Policies`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:23
|
||
msgid ""
|
||
"Choose to which **Team** the policy is relevant and the **Minimum Priority**"
|
||
" a ticket needs to have for the policy to be applied."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:27
|
||
msgid ""
|
||
"**Target** is the stage a ticket needs to reach within the period defined to"
|
||
" satisfy the SLA. The period is based on the ticket’s creation date, and a "
|
||
"deadline is set on the ticket’s form once it matches an SLA policy rule. If "
|
||
"a ticket has more than one policy applied to it, the closest deadline of all"
|
||
" SLAs is the one considered."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:29
|
||
msgid ""
|
||
"When a ticket has satisfied an SLA policy, the SLA tag appears in green and "
|
||
"the deadline field is not shown anymore."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:37
|
||
msgid "SLA Analysis"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:39
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply"
|
||
" *Filters* and *Group by* to identify tickets that should be prioritized and"
|
||
" keep track of upcoming deadlines."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice.rst:3
|
||
msgid "Timesheet and Invoice"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:3
|
||
msgid "Invoice Time Spent on Tickets (Prepaid Support Services)"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:5
|
||
msgid ""
|
||
"Have the option to work with prepaid support services, meaning that a sales "
|
||
"order and a corresponding invoice are issued and, once the service is done, "
|
||
"you can deduct the time spent. Odoo allows it to happen because the "
|
||
"applications are fully integrated, resulting in faster responses to your "
|
||
"customer needs."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:14
|
||
msgid "Step 1: Set up a helpdesk team"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:17
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, create"
|
||
" or edit an existing team, and enable *Timesheet on Ticket* and *Time "
|
||
"Reinvoicing*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:20
|
||
msgid ""
|
||
"Select or create a project under *Timesheet on Ticket*. The selected/created"
|
||
" is the one at which employees timesheet on by default. However, it can be "
|
||
"ultimately modified on each ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:28
|
||
msgid "Step 2: Set up a service"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:31
|
||
msgid ""
|
||
"Go to :menuselection:`Sales --> Configuration --> Settings` and enable "
|
||
"*Units of Measure* to optionally be able to choose *hours* (for example) as "
|
||
"the unit of measure of your service."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:33
|
||
msgid ""
|
||
"Then, go to :menuselection:`Sales --> Products --> Products`, create or edit"
|
||
" an existing one, and set its *Product Type* as *Service*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:40
|
||
msgid ""
|
||
"Now, select the invoicing management you would like to have under the "
|
||
"*Sales* tab. We recommend the following configuration:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:47
|
||
msgid ""
|
||
"This configuration ensures that the customer is invoiced by the number of "
|
||
"hours predicted in the sales order, meaning that less or extra hours "
|
||
"recorded are not taken into account. It also ensures that every time a sales"
|
||
" order is confirmed, a new task is created under the right project, "
|
||
"automating the process."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:53
|
||
msgid ""
|
||
"We recommend setting up a specific project, as it was done for this flow "
|
||
"example. The important thing to remember is that the sales order item needs "
|
||
"to be set on the corresponding project or task, in order to reinvoice the "
|
||
"time spent on a ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:58
|
||
msgid "Prevision an invoice and record time"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:61
|
||
msgid "Step 1: Place an order"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:63
|
||
msgid ""
|
||
"Go to :menuselection:`Sales --> Orders --> Orders` and create one for the "
|
||
"helpdesk service product you have previously set up, with the customer who "
|
||
"needs the ticket to be opened. Set the number of hours needed to assist the "
|
||
"customer and *Confirm* the order."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:72
|
||
msgid "Step 2: Invoice the customer"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:74
|
||
msgid "In *Sales*, select the respective sales order to *Create Invoice*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:82
|
||
msgid "Step 3: Link the task to the ticket"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:84
|
||
msgid ""
|
||
"Now, in *Helpdesk*, create or edit the respective ticket and link it to the "
|
||
"task created by the confirmation of the sales order."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:92
|
||
msgid "Step 4: Record the time spent"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:94
|
||
msgid ""
|
||
"Still on the respective helpdesk ticket, record the hours performed under "
|
||
"the *Timesheets* tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:100
|
||
msgid ""
|
||
"Note that the hours recorded on the ticket form are shown on the *Delivered*"
|
||
" column in the sales order."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:108
|
||
msgid ""
|
||
"Hours recorded on the ticket are automatically shown in *Timesheets* and on "
|
||
"the dedicated task."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:111
|
||
msgid ":doc:`reinvoice_from_project`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:112
|
||
msgid ""
|
||
":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:3
|
||
msgid "Invoice Time Spent on Tickets (Postpaid Support Services)"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:5
|
||
msgid ""
|
||
"Directly pull the billable time you have tracked on your helpdesk tickets "
|
||
"into sales orders and invoices through a project task. It gives you more "
|
||
"control over what you charge your client, and it is more efficient."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:10
|
||
msgid "Configuration"
|
||
msgstr "Konfiguration"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:13
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk team --> Edit`"
|
||
" and enable the options *Timesheet on Ticket* and *Time Reinvoicing*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:15
|
||
msgid ""
|
||
"Under *Timesheet on Ticket*, choose the *Project* to which tickets (and "
|
||
"timesheets) will be linked by default. Open its *External link* to enable "
|
||
"the feature *Bill from tasks*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:22
|
||
msgid "Create a sales order and an invoice"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:24
|
||
msgid ""
|
||
"Now, once you have recorded the time you spent on the helpdesk ticket, under"
|
||
" the *Timesheets* tab, access the task clicking on its name."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:31
|
||
msgid "*Create Sales Order* and proceed to create the invoice."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project.rst:4
|
||
msgid "Project"
|
||
msgstr "Projekt"
|
||
|
||
#: ../../content/applications/services/project/tasks.rst:3
|
||
msgid "Tasks"
|
||
msgstr "Opgaver"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:3
|
||
msgid "Create Project's Tasks from an Email Alias"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:5
|
||
msgid ""
|
||
"When you already have an email address that customers know from the top of "
|
||
"their heads, changing it is the last thing you want to do. Instead, link "
|
||
"that address to your project and transform those conversations into "
|
||
"structured work. It automatically creates a task in the first stage of a "
|
||
"project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:11
|
||
msgid "Set up an incoming email server"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:14
|
||
msgid ""
|
||
"On the *Settings* application, enable *External Email Servers* and define "
|
||
"the incoming email alias you would like to use."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:15
|
||
msgid ""
|
||
"**For more information**: "
|
||
":doc:`/applications/productivity/discuss/advanced/email_servers`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:18
|
||
msgid "Configure the email alias in your project"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:22
|
||
msgid ""
|
||
"Now that you have the incoming email server set up, go to "
|
||
":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the "
|
||
"*Emails* tab, define the wanted email alias and choose the policy to receive"
|
||
" a message."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:23
|
||
msgid "In addition, you can now directly set it when creating a new project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:30
|
||
msgid ""
|
||
"All the recipients of the email (To/Cc/Bcc) are automatically added as "
|
||
"followers of the task."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:32
|
||
msgid "The email can be seen under the name of your project on the dashboard."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets.rst:4
|
||
msgid "Timesheets"
|
||
msgstr "Timesedler"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:3
|
||
msgid "Create Timesheets upon Time Off Validation"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:5
|
||
msgid ""
|
||
"Odoo automatically timesheets on project/tasks upon time off requests. This "
|
||
"allows for better overall control over the validation of timesheets, as it "
|
||
"does not leave place for forgetfulness and questions after hours that have "
|
||
"not been timesheeted by the employee."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:9
|
||
msgid ""
|
||
"Activate the :doc:`Developer mode </applications/general/developer_mode>`, "
|
||
"go to *Timesheets*, and change the *Project* and *Task* set by default, if "
|
||
"you like."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:16
|
||
msgid ""
|
||
"Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select"
|
||
" or create the needed type, and decide if you would like the requests to be "
|
||
"validated or not."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:26
|
||
msgid ""
|
||
"Now, once the employee has requested his time off and the request has been "
|
||
"validated (or not, depending on the setting chosen), the time is "
|
||
"automatically allocated on *Timesheets*, under the respective project and "
|
||
"task."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:27
|
||
msgid ""
|
||
"On the example below, the user requested *Paid Time off* from July 13th to "
|
||
"15th."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:33
|
||
msgid ""
|
||
"Considering that validation is not required, the requested time off is "
|
||
"automatically displayed in *Timesheets*. If validation is necessary, the "
|
||
"time is automatically allocated after the responsible person for validating "
|
||
"does it so."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:41
|
||
msgid ""
|
||
"Click on the magnifying glass, hovering over the concerned cell, to access "
|
||
"all the aggregated data on that cell (day), and see details regarding the "
|
||
"project/task."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support.rst:4
|
||
msgid "Support"
|
||
msgstr "Support"
|
||
|
||
#: ../../content/services/support/supported_versions.rst:6
|
||
msgid "Supported versions"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:9
|
||
msgid ""
|
||
"Odoo provides support and bug fixing **for the 3 last major versions** of "
|
||
"Odoo."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:11
|
||
msgid ""
|
||
"Users hosted on **Odoo Online** may use intermediary versions (sometimes "
|
||
"called *SaaS versions*) that are supported as well. These versions are not "
|
||
"published for Odoo.sh or On-Premise installations."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:17
|
||
msgid "What's the support status of my Odoo?"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:19
|
||
msgid "This matrix shows the support status of every version."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:21
|
||
msgid "**Major releases are in bold type.**"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:24
|
||
msgid "Odoo Online"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:24
|
||
msgid "Odoo.sh"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:24
|
||
msgid "On-Premise"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:24
|
||
msgid "Release date"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:26
|
||
msgid "**Odoo 14.0**"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:26
|
||
#: ../../content/services/support/supported_versions.rst:26
|
||
#: ../../content/services/support/supported_versions.rst:26
|
||
#: ../../content/services/support/supported_versions.rst:28
|
||
#: ../../content/services/support/supported_versions.rst:30
|
||
#: ../../content/services/support/supported_versions.rst:30
|
||
#: ../../content/services/support/supported_versions.rst:30
|
||
#: ../../content/services/support/supported_versions.rst:32
|
||
#: ../../content/services/support/supported_versions.rst:34
|
||
#: ../../content/services/support/supported_versions.rst:34
|
||
#: ../../content/services/support/supported_versions.rst:34
|
||
msgid "|green|"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:26
|
||
msgid "October 2020"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:28
|
||
msgid "Odoo 13.saas~4"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:28
|
||
#: ../../content/services/support/supported_versions.rst:28
|
||
#: ../../content/services/support/supported_versions.rst:32
|
||
#: ../../content/services/support/supported_versions.rst:32
|
||
#: ../../content/services/support/supported_versions.rst:36
|
||
#: ../../content/services/support/supported_versions.rst:36
|
||
#: ../../content/services/support/supported_versions.rst:40
|
||
#: ../../content/services/support/supported_versions.rst:40
|
||
#: ../../content/services/support/supported_versions.rst:42
|
||
#: ../../content/services/support/supported_versions.rst:42
|
||
#: ../../content/services/support/supported_versions.rst:46
|
||
#: ../../content/services/support/supported_versions.rst:46
|
||
#: ../../content/services/support/supported_versions.rst:48
|
||
#: ../../content/services/support/supported_versions.rst:50
|
||
#: ../../content/services/support/supported_versions.rst:50
|
||
#: ../../content/services/support/supported_versions.rst:52
|
||
msgid "N/A"
|
||
msgstr "- Ikke angivet -"
|
||
|
||
#: ../../content/services/support/supported_versions.rst:28
|
||
#: ../../content/services/support/supported_versions.rst:32
|
||
msgid "August 2019"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:30
|
||
msgid "**Odoo 13.0**"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:30
|
||
msgid "October 2019"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:32
|
||
msgid "Odoo 12.saas~3"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:34
|
||
msgid "**Odoo 12.0**"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:34
|
||
msgid "October 2018"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:34
|
||
msgid "*End-of-support is planned for October 2021*"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:36
|
||
msgid "Odoo 11.saas~3"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:36
|
||
#: ../../content/services/support/supported_versions.rst:38
|
||
#: ../../content/services/support/supported_versions.rst:38
|
||
#: ../../content/services/support/supported_versions.rst:40
|
||
#: ../../content/services/support/supported_versions.rst:42
|
||
#: ../../content/services/support/supported_versions.rst:44
|
||
#: ../../content/services/support/supported_versions.rst:44
|
||
#: ../../content/services/support/supported_versions.rst:46
|
||
#: ../../content/services/support/supported_versions.rst:48
|
||
#: ../../content/services/support/supported_versions.rst:50
|
||
#: ../../content/services/support/supported_versions.rst:52
|
||
msgid "|orange|"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:36
|
||
msgid "April 2018"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:38
|
||
msgid "**Odoo 11.0**"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:38
|
||
#: ../../content/services/support/supported_versions.rst:44
|
||
#: ../../content/services/support/supported_versions.rst:48
|
||
#: ../../content/services/support/supported_versions.rst:52
|
||
msgid "|red|"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:38
|
||
msgid "October 2017"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:40
|
||
msgid "Odoo 10.saas~15"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:40
|
||
msgid "March 2017"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:42
|
||
msgid "Odoo 10.saas~14"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:42
|
||
msgid "January 2017"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:44
|
||
msgid "**Odoo 10.0**"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:44
|
||
msgid "October 2016"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:46
|
||
msgid "Odoo 9.saas~11"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:46
|
||
msgid "May 2016"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:48
|
||
msgid "**Odoo 9.0**"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:48
|
||
msgid "October 2015"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:50
|
||
msgid "Odoo 8.saas~6"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:50
|
||
msgid "February 2015"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:52
|
||
msgid "**Odoo 8.0**"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:52
|
||
msgid "September 2014"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:58
|
||
msgid "|green| Supported version"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:60
|
||
msgid "|red| End-of-support"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:62
|
||
msgid "N/A Never released for this platform"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:64
|
||
msgid ""
|
||
"|orange| Some of our older customers may still run this version on our Odoo "
|
||
"Online servers, we provide help only on blocking issues and advise you to "
|
||
"upgrade."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:66
|
||
msgid "🏁 Future version, not released yet"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:79
|
||
msgid "I run an older version of Odoo/OpenERP/TinyERP"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:81
|
||
msgid ""
|
||
"OpenERP 7.0, 6.1, 6.0 and 5.0 is not supported anymore, on any platform."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:83
|
||
msgid ""
|
||
"TinyERP 4.0, 3.0, 2.0 and 1.0 is not supported anymore, on any platform."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/supported_versions.rst:85
|
||
msgid ""
|
||
"You should consider `upgrading <https://upgrade.odoo.com/>`_ your database."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:6
|
||
msgid "What can I expect from the support service?"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:10
|
||
msgid "5 days a week"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:12
|
||
msgid ""
|
||
"Your Odoo Online subscription includes **unlimited 24hr support at no extra "
|
||
"cost, Monday to Friday**. Our teams are located around the world to ensure "
|
||
"you have support, no matter your location. Your support representative could"
|
||
" be communicating to you from San Francisco, Belgium, or India!"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:17
|
||
msgid ""
|
||
"Our support team can be contacted through our `online support form "
|
||
"<https://www.odoo.com/help>`__."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:21
|
||
msgid "What kind of support is included?"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:23
|
||
msgid ""
|
||
"Providing you with relevant material (guidelines, product documentation, "
|
||
"etc...)"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:25
|
||
msgid ""
|
||
"Answers to issues that you may encounter in your standard Odoo database (eg."
|
||
" “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:27
|
||
msgid "Questions related to your account, subscription, or billing"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:28
|
||
msgid ""
|
||
"Bug resolution (blocking issues or unexpected behaviour not due to "
|
||
"misconfiguration or customization)"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:30
|
||
msgid ""
|
||
"Issues that might occur in a test database after upgrading to a newer "
|
||
"version"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:32
|
||
msgid ""
|
||
"*Odoo Support does not make changes to your production database without your"
|
||
" agreement and gives you the material and knowledge to do it yourself!*"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:37
|
||
msgid "What kind of support is not included?"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:39
|
||
msgid ""
|
||
"Questions that require us to understand your business processes in order to "
|
||
"help you implement your database"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:41
|
||
msgid ""
|
||
"Training on how to use our software (we will direct you to our many "
|
||
"resources)"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:42
|
||
msgid "Import of documents into your database"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:43
|
||
msgid ""
|
||
"Guidance on which configurations to apply inside of an application or the "
|
||
"database"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:44
|
||
msgid ""
|
||
"How to set up configuration models (Examples include: Inventory Routes, "
|
||
"Payment Terms, Warehouses, etc)"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:46
|
||
msgid "Any intervention on your own servers/deployments of Odoo"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:47
|
||
msgid ""
|
||
"Any intervention on your own third party account (Ingenico, Authorize, UPS, "
|
||
"etc)"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:48
|
||
msgid ""
|
||
"Questions or issues related to specific developments or customizations done "
|
||
"either by Odoo or a third party (this is specific only to your database or "
|
||
"involving code)"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:52
|
||
msgid ""
|
||
"You can get this type of support with a `Success Pack <https://www.odoo.com"
|
||
"/pricing-packs>`__. With a pack, one of our consultants will analyze the way"
|
||
" your business runs and tell you how you can get the most out of your Odoo "
|
||
"Database. We will handle all configurations and coach you on how to use "
|
||
"Odoo."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/where_can_i_get_support.rst:4
|
||
msgid "Where to find help?"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/where_can_i_get_support.rst:8
|
||
msgid "Odoo Enterprise"
|
||
msgstr "Odoo Enterprise"
|
||
|
||
#: ../../content/services/support/where_can_i_get_support.rst:10
|
||
msgid ""
|
||
"Users who have a valid Odoo Enterprise subscription may always contact our "
|
||
"support teams through our `support form <https://www.odoo.com/help>`_, no "
|
||
"matter the hosting type you chose (Odoo Online, Odoo.sh or on your own "
|
||
"server)."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/where_can_i_get_support.rst:14
|
||
msgid "Please include in your request:"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/where_can_i_get_support.rst:16
|
||
msgid "your subscription number"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/where_can_i_get_support.rst:17
|
||
msgid ""
|
||
"the URL of your database if your database is hosted by Odoo (Odoo Online or "
|
||
"Odoo.sh)"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/where_can_i_get_support.rst:19
|
||
msgid "Our agents will get back to you as soon as possible."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/where_can_i_get_support.rst:23
|
||
msgid "Odoo Community"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/where_can_i_get_support.rst:25
|
||
msgid "*Odoo Community users don't get access to the support service.*"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/where_can_i_get_support.rst:27
|
||
msgid "Here are some resources that might help you:"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/where_can_i_get_support.rst:29
|
||
msgid "Our `documentation pages <https://www.odoo.com/page/docs>`_."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/where_can_i_get_support.rst:30
|
||
msgid ""
|
||
"Ask your question on the `community forum "
|
||
"<https://www.odoo.com/forum/help-1>`_."
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/where_can_i_get_support.rst:31
|
||
msgid ""
|
||
":doc:`Buy Odoo Enterprise </administration/enterprise>` to get the support "
|
||
"and bugfix services."
|
||
msgstr ""
|