6f125de01b
Since odoo/documentation#903, the guideline for the location of new resource (images, downloadable files, RST includes...) files is to place those inside the directory of the RST page that references them. For example, if `doc1.rst` has a reference to `image.png` and to `download.zip`, the file structure should look like this: ├── parent_doc/ │ └── doc1/ │ │ └── image.png │ │ └── download.zip │ └── doc1.rst │ └── doc2.rst ├── parent_doc.rst Before this commit, most of the resource files were still located inside 'media' directories holding all the resource files referenced by RST pages located at the same level as these directories. In the example above, a single 'media' directory would hold all the resource files referenced by both `doc1.rst` and `doc2.rst`. Doing so prevented us from figuring out easily which resource file was referenced by which RST page and, thus, lead to unused resource files piling up in the repository. It also made it more complicated to define codeowners regex rules because a team could not simply be assigned to `/some_page.*` but needed to be assigned to both `/some_page\.rst` and to the location of 'media'. In order to help new content writers figure out the guideline when taking examples from other RST pages, this commit retroactively applies the guideline to existing resource files and 'media' directories. The left-over resource files that are not referenced by any RST page are removed. task-2497965 closes odoo/documentation#2006 Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>
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2.2 KiB
ReStructuredText
64 lines
2.2 KiB
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==============================
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Gather Feedback from Customers
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==============================
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Finding out what your clients think about the experience they have with your company, can inspire
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you to have insights on how to improve your product/service, adjusting your business to fit
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their needs. It shows that you value their opinions and provides a reliable source of information
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to other consumers.
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Set up
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======
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Go to :menuselection:`Project --> Configuration --> Settings` and enable *Use Rating on Project*.
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.. image:: feedback/rating_project.png
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:align: center
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:alt: Enable the feature on settings in Odoo Project
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| *Set Email Template to Stages* in order to define the template to be sent at a specific stage(s).
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| Choose an existing template or create one on the fly.
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.. image:: feedback/rating_template.png
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:align: center
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:alt: Click on set email template and choose one in Odoo Project
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Choosing the projects I want feedback from
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==========================================
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| Go to :menuselection:`Project --> Configuration --> Projects --> Edit` and configure the wanted
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projects to have the email template previously set sent, by the change of a stage or periodically.
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| Enable *Rating visible publicly* if you would like to publish the ratings in order to communicate
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them to a customer, prospect or the rest of your team.
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.. image:: feedback/customer_rating.png
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:align: center
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:height: 370
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:alt: View of a project's form to choose the customer rating in Odoo Project
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.. tip::
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See the customer rating email sent under the *Log notes* of your task.
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.. image:: feedback/rating_chatter.png
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:align: center
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:alt: View of the chatter and the rating email sent to the customer in Odoo Project
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Get reports
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===========
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Under :menuselection:`Project --> Reporting --> Customer Ratings` see ratings by task.
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.. image:: feedback/rating_report.png
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:align: center
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:alt: View of the customer rating report in Odoo Project
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Clicking on the percentage of happy ratings over the last 30 days in the *Projects* overview,
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redirects you to your website with more rating details.
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.. image:: feedback/percentage_happy.png
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:align: center
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:height: 300
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:alt: Project overview shows the percentage of happy ratings in Odoo Project
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