92230fc5dc
closes odoo/documentation#1185
X-original-commit: fd006b4a3c
Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>
Signed-off-by: Jonathan <jcs-odoo@users.noreply.github.com>
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.. |assistance-contact| replace::
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If you need Odoo assistance on this matter, please get in touch with your Odoo Account Manager or
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our `Sales department`_.
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.. _Sales department: mailto:sales@odoo.com
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=======================
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Service Level Agreement
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=======================
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What is covered by the Enterprise Licence?
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==========================================
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Databases hosted on Odoo’s Cloud platforms (Saas and Odoo.sh) or On-Premise (Self-Hosting) enjoy the
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following service at all times.
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The upgrade of:
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* standard applications
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* Studio customization (as long as the Studio app is still active)
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* customizations done by our consulting and developer services *if* they are covered by a
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‘Maintenance of Customisations’ subscription
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The Upgrade Service is limited to your database's technical conversion and adaptation (standard
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modules and data) to make it compatible with the targeted version.
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What upgrading does NOT cover
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=============================
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* The cleaning of pre-existing data & configuration while upgrading
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* Any new developments and/or upgrades of your own :ref:`custom modules
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<upgrade-faq/custom-modules>`
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* `Training <https://www.odoo.com/learn>`_ on the latest version
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You can get more information about your Enterprise Licence on our :ref:`Odoo Enterprise Subscription
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Agreement <upgrade>` page.
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.. note:: |assistance-contact|
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