1814 lines
83 KiB
Plaintext
1814 lines
83 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) Odoo S.A.
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# This file is distributed under the same license as the Odoo package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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# Translators:
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# as co02 <asco02@163.com>, 2022
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# diaojiaolou <124412206@qq.com>, 2022
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# Datasource International <Hennessy@datasourcegroup.com>, 2022
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# 稀饭~~ <wangwhai@qq.com>, 2022
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# Mandy Choy <mnc@odoo.com>, 2022
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# Jeffery CHEN Fan <jeffery9@gmail.com>, 2022
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# Martin Trigaux, 2023
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 16.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2023-03-03 17:52+0000\n"
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"PO-Revision-Date: 2022-10-04 12:54+0000\n"
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"Last-Translator: Martin Trigaux, 2023\n"
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"Language-Team: Chinese (China) (https://www.transifex.com/odoo/teams/41243/zh_CN/)\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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"Language: zh_CN\n"
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"Plural-Forms: nplurals=1; plural=0;\n"
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#: ../../content/applications/services.rst:5
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msgid "Services"
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msgstr "服务"
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#: ../../content/applications/services/fsm.rst:8
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msgid "Field Service"
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msgstr "现场服务"
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#: ../../content/applications/services/fsm.rst:11
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msgid ""
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"`Odoo Tutorials: Field Service <https://www.odoo.com/slides/field-"
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"service-49>`_"
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msgstr "`Odoo教程：现场服务 <https://www.odoo.com/slides/field-service-49>`_"
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#: ../../content/applications/services/fsm/helpdesk.rst:5
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#: ../../content/applications/services/helpdesk.rst:8
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msgid "Helpdesk"
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msgstr "服务台"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:3
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msgid "Plan onsite interventions from helpdesk tickets"
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msgstr "从帮助台票据计划现场干预"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:5
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msgid ""
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"The integration with the Helpdesk app lets your helpdesk team manage "
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"intervention requests directly. Planning field service tasks from tickets "
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"speeds up your processes."
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msgstr "与帮助台应用程序的集成使您的帮助台团队能够直接管理干预请求。从票据中规划现场服务任务可以加快您的流程。"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:9
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msgid "Configure the helpdesk team"
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msgstr "配置帮助台团队"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:11
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
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" a team and enable *Onsite Interventions*."
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msgstr "转到：菜单选择：`帮助台-->配置-->帮助台团队`。选择一个团队并启用*现场干预*。"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rstNone
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msgid "Onsite interventions setting in Odoo Helpdesk"
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msgstr ""
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:18
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msgid ""
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"The helpdesk tickets of the team now display the *Plan Intervention* button."
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" Click on it to create a new task under your field service project."
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msgstr "团队的帮助台票据现在显示*计划干预*按钮。单击它在现场服务项目下创建一个新任务。"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rstNone
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msgid "Plan intervention from helpdesk ticket in Odoo Helpdesk"
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msgstr ""
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#: ../../content/applications/services/fsm/sales.rst:5
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msgid "Sales"
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msgstr "销售"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:3
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msgid "Create onsite interventions from sales orders"
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msgstr "根据销售订单创建现场干预"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:5
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msgid ""
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"Allowing your sales team to open onsite interventions creates a seamless "
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"experience for your customers. They can receive a quotation they first have "
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"to approve before the work even starts."
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msgstr "允许您的销售团队开展现场干预，为您的客户创造无缝体验。他们可以收到一份报价单，在工作开始之前，他们必须首先批准该报价单。"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:9
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msgid "Configure a product"
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msgstr "配置产品"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:11
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msgid ""
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"Go to :menuselection:`Field Service --> Configuration --> Products` and "
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"create or edit a product."
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msgstr "转到：菜单选择：`现场服务-->配置-->产品`，然后创建或编辑产品。"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:13
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msgid ""
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"Under the *General Information* tab, select *Service* as *Product Type*."
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msgstr "在*常规信息*选项卡下，选择*服务*作为*产品类型*。"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:14
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msgid ""
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"Under the *Sales* tab, select *Timesheets on tasks* as *Service Invoicing "
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"Policy*."
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msgstr "在*销售*选项卡下，选择*任务时间表*、*服务开票策略*。"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:15
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msgid "Select *Create a task in an existing project* as *Service Tracking*."
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msgstr "选择*在现有项目中创建任务*作为*服务跟踪*。"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:16
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msgid "Select your *Project*."
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msgstr "选择您的*项目*。"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:17
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msgid ""
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"If you use them, select your *Worksheet Template* and then click on *Save*."
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msgstr "如果使用它们，请选择*工作表模板*，然后单击*保存*。"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rstNone
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msgid ""
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"Product configuration to create tasks from sales orders in Odoo Field "
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"Service"
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:23
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msgid ""
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"From the *Sales* app, create a quotation with the product and confirm it. A "
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"task is automatically set up under your Field Service project. It is "
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"directly accessible from the sales order."
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msgstr "从*销售*应用程序中，创建产品报价并确认。将在现场服务项目下自动设置任务。它可以直接从销售订单中访问。"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rstNone
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msgid "Field Service task on a sales order in Odoo Sales"
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msgstr ""
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#: ../../content/applications/services/helpdesk.rst:11
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msgid "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
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msgstr "`Odoo教程：帮助台<https://www.odoo.com/slides/helpdesk-51>`_"
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#: ../../content/applications/services/helpdesk/advanced.rst:5
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msgid "Advanced"
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msgstr "高级"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3
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msgid "After Sales Features"
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msgstr "售后功能"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5
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msgid ""
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"As your business grows, having the right tool to support your helpdesk team "
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"on recording, tracking and managing issues raised easy and efficiently, is "
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"key. Odoo’s Helpdesk application allows you to generate credit notes, manage"
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" returns, products, repairs, grant coupons, and even plan onsite "
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"interventions from a ticket’s page."
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msgstr ""
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"随着业务的增长，拥有合适的工具来支持您的服务团队更轻松，更有效地记录，跟踪和管理所引发的问题是关键。 "
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"Odoo的服务台应用程序使您可以从票证页面生成贷方通知单，管理退货，产品，维修，赠券，甚至计划现场服务。"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:11
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msgid "Set up the after sales services"
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msgstr "设置售后服务"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:13
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
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"enable the after sales options: *Refunds, Returns, Coupons, Repairs and "
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"Onsite Interventions*."
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msgstr ""
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"转至菜单 :menuselection:`服务台 --> 设置 --> 服务台团队` 并启用售后选项: *退款，退货，优惠券，维修和现场服务* 。"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20
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msgid "Generate credit notes from tickets"
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msgstr "从工单生成退款通知"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:22
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msgid ""
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"You can use a credit note to refund a customer or adjust the amount due. For"
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" that, simply go to your ticket page, click on *Refund* and select the "
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"corresponding *Invoice*. Clicking on *Reverse* generates a credit note, and "
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"you can *Post* it while still being in the *Helpdesk* app."
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msgstr ""
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"您可以使用贷方通知单来退还客户或调整应付金额。 为此，只需转到票证页面，单击 *退款*并选择相应的 *开票* 。 单击 *撤销* "
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"会生成一个贷方通知单，您可以在仍处于 *服务台* 应用程序中的情况下 *发布* 该贷方通知单。"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:30
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msgid "Allow product returns from tickets"
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msgstr "允许通过工单进行退货"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:32
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msgid ""
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"The process of a product return from your customer back to your warehouse is"
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" taken into action when, at the ticket page, you choose the option *Return*."
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msgstr "当您在票证页面上选择 *退货* 选项时，将执行客户到仓库的产品退货过程。"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:39
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msgid "Grant coupons from tickets"
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msgstr "从服务单发放优惠券"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:41
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msgid ""
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"First, be sure to have your *Coupon Program* planned in the *Sales* or "
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"*Website* application. Then, in *Helpdesk*, open your ticket, click on "
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"*Coupon*, and choose the respective one."
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msgstr ""
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"首先，请确保在 *销售* 或 *网站* 应用程序中计划了 *优惠券计划* 。 然后，在 *服务台* 中，打开您的票证，单击 *优惠券* "
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"，然后选择相应的票证。"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:48
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msgid "Repairs from tickets"
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msgstr "从服务单处理维修事宜"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:50
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msgid ""
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"Clicking on *Repair* option, on your ticket page, a new repair order form is"
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" shown. Fill in the information as needed and choose the next step."
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msgstr "单击故障单上的 *维修* 选项，将显示一个新的维修订单表格。 根据需要填写信息，然后选择下一步。"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:57
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msgid "Plan onsite interventions from tickets"
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msgstr "从服务单计划现场干预"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:59
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msgid ""
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"At the ticket's page click on *Plan Intervention*, and set up your onsite "
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"intervention exactly the same way as if you were on the *Field Service* "
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"application."
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msgstr "在票务页面上，单击 *计划干预* ，然后与使用 *现场服务* 应用程序相同的方式设置现场服务。"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67
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msgid ""
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"`Coupons <https://www.odoo.com/slides/slide/coupon-"
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"programs-640?fullscreen=1>`_"
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msgstr ""
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"`优惠券 <https://www.odoo.com/slides/slide/coupon-programs-640?fullscreen=1>`_"
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
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msgid "Allow customers to close their tickets"
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msgstr "允许客户关闭他们的工单"
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
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msgid ""
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"Allowing customers to close their own tickets gives them autonomy and "
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"minimizes misunderstandings around when an issue is considered solved or "
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"not. This results in operational capacity for support teams, and higher "
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"satisfaction for the customer."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:10
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msgid "Enable ticket closing"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:12
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msgid ""
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"Start by navigating to :menuselection:`Helpdesk --> Configuration --> "
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"Helpdesk Teams` and choose the appropriate team. Then click :guilabel:`Edit`"
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" and enable :guilabel:`Ticket closing` by checking the field box."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rstNone
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msgid "Ticket closing feature in Odoo Helpdesk."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:19
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msgid ""
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"To designate which stage the ticket migrates to once it is closed, navigate "
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"to the ticket pipeline by going to :menuselection:`Helpdesk --> Overview` "
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"and clicking :guilabel:`Tickets` on the team's card."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:23
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msgid ""
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"There are two options: create a new Kanban stage or work with an existing "
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"one. For both scenarios, click the :guilabel:`Settings (gear)` icon next to "
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"the stage name, select :guilabel:`Edit Stage`, and enable :guilabel:`Closing"
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" Stage`. After checking the field box, click :guilabel:`Save` to finish."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:29
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msgid ""
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"If a closing stage is not specified, by default, the ticket is moved to the "
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"last stage in the kanban. If more than one stage is set as a closing stage, "
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"the ticket is placed in the first closing stage column."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:33
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msgid ""
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"With the ticket closing settings now complete, customers can now view the "
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"option to :guilabel:`Close this ticket` when they log into their portal."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rstNone
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msgid "Customer view of ticket closing in Odoo Helpdesk."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:40
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msgid "Get reports on tickets closed by customers"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:42
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msgid ""
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"To analyze the tickets that have been closed by customers, go to "
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":menuselection:`Helpdesk --> Reporting --> Tickets`. Then, click on the "
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":guilabel:`Filters` menu and choose :guilabel:`Add Custom filter`. Next, set"
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" the custom filter parameters to :guilabel:`Closed by partner` and "
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":guilabel:`is true`. Finally, click :guilabel:`Apply`."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rstNone
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msgid ""
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"Filter for tickets closed by customers on Odoo Helpdesk's reporting page."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview.rst:5
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#: ../../content/applications/services/timesheets/overview.rst:5
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msgid "Overview"
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msgstr "概述"
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3
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msgid "Forum and eLearning"
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msgstr "论坛和线上学习"
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6
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msgid "Forum"
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msgstr "论坛"
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8
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msgid ""
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"To go above and beyond email, live chat, web forms, and phone lines, offer "
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"your customers a support forum. This way, customers might become more "
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"attached to your company as they would be investing time to get into details"
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" of your business. You also encourage the exchange of experiences and "
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"knowledge, supporting the feeling of belonging to a community (your "
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"community!)."
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msgstr ""
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"要超越电子邮件，实时聊天，网络表单和电话，请为您的客户提供一个支持论坛。 这样，客户可能会花更多的时间来了解您的业务细节，从而对您的公司更加依赖。 "
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"还鼓励交流经验和知识，支持社区（对您的社区！）产生归属感。"
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
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#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
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#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:11
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msgid "Set up"
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msgstr "设置"
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and "
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"enable *Help Center*."
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msgstr "转到 :menuselection:服务台 --> 设置 --> 服务台团队` 并启用 *帮助中心* 。"
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
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msgid ""
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"Overview of the settings page of a helpdesk team emphasizing the help center feature in\n"
|
||
"Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23
|
||
msgid ""
|
||
"Create, or edit a forum by clicking on the external link. Among the editing "
|
||
"options, choose if you would like the *Forum Mode* to be *Questions*: only "
|
||
"one answer is allowed per question or *Discussions*: multiple answers are "
|
||
"allowed per question."
|
||
msgstr ""
|
||
"通过单击外部链接来创建或编辑论坛。 在编辑选项中，选择是否要将 *论坛模式* 设置为 *问题* ：每个问题仅允许一个答案，或者 *讨论* "
|
||
"：每个问题允许多个答案。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
|
||
msgid "Overview of a forum’s settings page in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31
|
||
msgid ""
|
||
"From now on, logged in users can start their discussions. To keep track of "
|
||
"posts, go to :menuselection:`Website --> Forum --> Posts`."
|
||
msgstr "从现在开始，已登录的用户可以开始他们的讨论。 如要跟踪帖子，请访问：:menuselection:`网站 --> 论坛 --> 帖子`。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
|
||
msgid ""
|
||
"Overview of the Forums page of a website to show the available ones in Odoo "
|
||
"Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38
|
||
msgid ""
|
||
"Turn tickets into forum posts by simply clicking on *Share on the Forum* on "
|
||
"the ticket's page."
|
||
msgstr "只需单击工单页面上的 *在论坛上共享* ，即可将工单转换为论坛帖子。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45
|
||
msgid "eLearning"
|
||
msgstr "在线学习"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47
|
||
msgid ""
|
||
"In addition to a forum, offer online courses. When doing so, you link your "
|
||
"customers and users’ needs and questions to useful content, helping to boost"
|
||
" efficiency as they can also find their answers there."
|
||
msgstr "除论坛外，还提供在线课程。 这样做时，您可以将客户和用户的需求和问题链接到相应的内容，从而帮助他们提高效率，因为他们也可以在那里找到答案。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||
"enable *eLearning*."
|
||
msgstr "转到 :menuselection:`服务台 --> 设置--> 服务台 团队，并启用 *线上学习* 。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
|
||
msgid ""
|
||
"Overview of the settings page of a customer care team emphasizing the feature elearning in\n"
|
||
"Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61
|
||
msgid ""
|
||
"Once the structure and content of your course are ready, *Publish* it by "
|
||
"clicking on *Unpublished*."
|
||
msgstr "课程的结构和内容准备就绪后，通过单击 *未发布* *发布* 它。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
|
||
msgid "View of a course being published for Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67
|
||
msgid ""
|
||
"To keep track of your course statistics, go to *eLearning* and *View "
|
||
"Course*."
|
||
msgstr "要跟踪您的课程统计信息，请转至 *线上学习* 和 *查看课程* 。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
|
||
msgid "View of the elearning applications dashboard for Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
|
||
msgid "Todo"
|
||
msgstr "待办"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
|
||
msgid ""
|
||
"DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE "
|
||
"AVAILABLE!"
|
||
msgstr "详细信息/信息应来自在线学习文档。因此，链接文档一旦可用！"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
|
||
msgid "Getting Started"
|
||
msgstr "入门"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:5
|
||
msgid ""
|
||
"Helpdesk teams provide your customers with support to queries or errors they"
|
||
" might encounter while using your product/service. Therefore, a successful "
|
||
"scheme where you can organize multiple teams with their customized pipeline,"
|
||
" visibilities settings, and ticket traceability is essential."
|
||
msgstr ""
|
||
"服务台团队为您的客户提供在使用产品/服务时可能遇到的查询或错误的支持。 "
|
||
"因此，成功的体制至关重要，在此计划中，您可以组织多个团队使用其自定义管道，可视性设定和票证可追溯性。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:10
|
||
msgid "Set up teams"
|
||
msgstr "建立团队"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:12
|
||
msgid ""
|
||
"To modify or create teams, go to :menuselection:`Helpdesk --> Configuration "
|
||
"--> Helpdesk Teams`."
|
||
msgstr "要修改或创建团队，请转到： :menuselection:`服务台 --> 设置 --> 服务台团队`。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:14
|
||
msgid ""
|
||
"Setting up multiple teams allows you to group tickets by your channels "
|
||
"(example: BE/US), or by your support services' types (example: IT, "
|
||
"accounting, admin, etc.)."
|
||
msgstr "设置多个团队可以使您按频道（例如：BE / US）或支持服务的类型（例如：IT，会计，管理员等）对支持请求工单进行分类。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rstNone
|
||
msgid "View of the helpdesk teams page in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:21
|
||
msgid "Team’s productivity and visibility"
|
||
msgstr "团队的工作效率和可见性"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:23
|
||
msgid ""
|
||
"Teams can have individual *Assignment Methods* to ensure that tickets get "
|
||
"redirected to the right person:"
|
||
msgstr "团队可以使用单独的 *分配方法* 以确保将工单重定向到合适的人："
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:26
|
||
msgid ""
|
||
"*Manually*: tickets are manually assigned, allowing employees to manage "
|
||
"their own workload and target tickets they are experts at;"
|
||
msgstr "*手动*：工单是手动分配的，使员工可以管理自己的工作量并处理他们擅长的工单；"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:28
|
||
msgid ""
|
||
"*Random*: tickets are randomly assigned and everyone gets the same amount. "
|
||
"This method ensures that all tickets are handled as the assignment happens "
|
||
"automatically;"
|
||
msgstr "*随机*：工单是随机分配的，每个人都得到相同的数量。 此方法可确保在分配自动进行时处理所有工单；"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:30
|
||
msgid ""
|
||
"*Balanced*: tickets are assigned to the person with the least amount of "
|
||
"tickets so that everyone fairly gets the same amount. Thereby, you ensure "
|
||
"that all tickets get to be taken care of."
|
||
msgstr "*平衡* ：工单分配给工作量最少的人，以便每个人都公平地获得相同的工作。 因此，您可以确保所有工单都得到妥善处理。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rstNone
|
||
msgid ""
|
||
"View of a helpdesk team settings page emphasizing the productivity and visibility features\n"
|
||
"in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:40
|
||
msgid ""
|
||
"For the *Random* and *Balanced* assignment methods, you can set the *Team "
|
||
"Members* among whom tickets are assigned. Leave the field empty to include "
|
||
"all employees (with the proper access rights)."
|
||
msgstr "对于 *随机* 和 *平衡* 分配方法，可以设置分配工单的 *团队成员* 。 将字段保留为空以包括所有员工（具有适当的访问权限）。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:43
|
||
msgid ""
|
||
"The *Team Visibility* feature allows you to specify who can see and access "
|
||
"the team’s tickets. Therefore, ticket’s with sensible information are only "
|
||
"seen by the right people. Leave the field empty to include all employees "
|
||
"(with the proper access rights)."
|
||
msgstr ""
|
||
"通过 *团队可见性* 功能，让您可以指定哪些人可以查看和访问团队的工单。 因此，只有被挑选的人才能看到被挑选工单的信息。 "
|
||
"将字段保留为空以包括所有员工（具有适当的访问权限）。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:46
|
||
msgid "Set up stages and share it among teams"
|
||
msgstr "设置阶段并在团队之间共享"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:48
|
||
msgid ""
|
||
"To set up stages, go to :menuselection:`Helpdesk --> Configuration --> "
|
||
"Stages`. Then, create and/or edit stages as you need and set specific teams "
|
||
"to use certain stages under *Team*."
|
||
msgstr ""
|
||
"要设置阶段，请转到 :menuselection:`服务台 --> 设置 --> 阶段`。根据需要创建和/或编辑阶段，并设置特定的团队以使用 *团队* "
|
||
"下的某些阶段。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rstNone
|
||
msgid ""
|
||
"View of a stage’s setting page emphasizing the option to add teams in Odoo "
|
||
"Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:55
|
||
msgid ""
|
||
"Stages can be shared between one or multiple teams, allowing you to adapt "
|
||
"the pipeline to your individual needs. They also apply a visibility and "
|
||
"access rule, as other teams are not able to see or use the stage."
|
||
msgstr "阶段可以在一个或多个团队之间共享，从而使管道可以适应您的个人需求。 他们还应用了可见性和访问规则，因为其他团队无法看到或使用阶段。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rstNone
|
||
msgid "View of a team’s kanban view in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:64
|
||
msgid ":doc:`/applications/general/users`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
|
||
msgid "Ratings"
|
||
msgstr "点评"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
|
||
msgid ""
|
||
"Allow customers to rate their experience with your helpdesk teams to "
|
||
"strengthen your credibility and gain their trust. Reviews can also influence"
|
||
" a customer’s decision and open space for feedback that can help you improve"
|
||
" the quality of your services."
|
||
msgstr "让客户对您在服务台团队的服务经验进行评分，以增强您的信誉并赢得他们的信任。 评论还会影响客户的决定和反馈，以帮助您提高服务的质量。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||
"enable *Ratings on tickets*. The feature automatically adds a default email "
|
||
"template on the non-folded *closing stage(s)* of that team."
|
||
msgstr ""
|
||
"转到 :menuselection:`服务台 --> 设置 --> 服务台团队` 并启用 *工单评级*。 该功能会自动在该团队的非折叠 *结束阶段* "
|
||
"添加默认电子邮件模板。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rstNone
|
||
msgid ""
|
||
"Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature\n"
|
||
"in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:21
|
||
msgid ""
|
||
"To edit the email template and the stage(s) set as the closing ones, go to "
|
||
"the Kanban view of your helpdesk team and click on *Settings*, then on *Edit"
|
||
" Stage*."
|
||
msgstr "要编辑电子邮件模板并将阶段设置为结束阶段，请转到服务台团队的看板视图，然后单击 *设置* ，然后单击 *编辑阶段* 。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rstNone
|
||
msgid ""
|
||
"Overview of a helpdesk team kanban view emphasizing the menu edit stage in "
|
||
"Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:28
|
||
msgid ""
|
||
"Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, "
|
||
"an email is sent to the customer."
|
||
msgstr "现在，一旦工单到达指定为 *关闭阶段* 的阶段，就会向客户发送电子邮件。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rstNone
|
||
msgid ""
|
||
"View of a standard helpdesk customer review email template for Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:35
|
||
msgid ""
|
||
"Ratings can be seen on the chatter of each ticket, under the *See Customer "
|
||
"Satisfaction* link on the main dashboard, and through *Reporting*."
|
||
msgstr "评分可以在每张机票的聊天记录、主仪表板上的*查看客户满意度*链接下以及通过*报告*查看。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:39
|
||
msgid "Ratings visible on the customer portal"
|
||
msgstr "评级在客户门户上可见"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:41
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||
"enable *Display Rating on Customer Portal*. Now, by clicking on the helpdesk"
|
||
" team’s name on their ticket, customers can see its ratings."
|
||
msgstr ""
|
||
"转到 :menuselection:`服务台 --> 设置 --> 服务台团队` 然后启用 *在客户门户网站上显示评级* 。 "
|
||
"现在，通过在工单上单击服务台团队的名称，客户可以看到其评级。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rstNone
|
||
msgid ""
|
||
"View of the helpdesk ticket from a user’s portal emphasizing the link to the helpdesk team\n"
|
||
"in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:47
|
||
msgid ":doc:`../advanced/close_tickets`"
|
||
msgstr ":doc:`../advanced/close_tickets`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
|
||
msgid "Start Receiving Tickets"
|
||
msgstr "开始接受工单"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5
|
||
msgid ""
|
||
"Offering a variety of channels from where your customers can contact you "
|
||
"grants them flexibility and the right to choose the best one for themselves."
|
||
" And, in order to make sure inquiries across all channels get addressed, it "
|
||
"is essential to have a solution where all interactions come in one place."
|
||
msgstr ""
|
||
"客户可以通过多种渠道与您联系，这赋予了他们灵活性，并有权为自己选择最佳渠道。 "
|
||
"而且，为了确保能够解决所有渠道的查询，必须提供一种解决方案，使所有查询都集中在一个地方。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11
|
||
msgid "Channels options to submit tickets"
|
||
msgstr "提交工单的渠道选项"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, and "
|
||
"enable the following features as you want them to be available to your "
|
||
"users."
|
||
msgstr "转到 :menuselection:`服务台 --> 设置 --> 服务台团队` ，然后启用以下功能，以使用户可以使用它们。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
|
||
msgid ""
|
||
"View of a helpdesk teams setting page emphasizing the channels options in "
|
||
"Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21
|
||
msgid "Email Alias"
|
||
msgstr "电子邮箱别名"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:24
|
||
msgid ""
|
||
"Let your customers submit tickets by sending an email to your support email "
|
||
"address. The subject line of the email becomes the title of the ticket and "
|
||
"the content is shown in the Chatter."
|
||
msgstr "让您的客户发送支持请求到您的客户支持电邮地址。 电子邮件的主题行成为支持请求的标题，其内容显示在沟通栏中。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26
|
||
msgid ""
|
||
"Select *Configure domain name* to be redirected to *Settings* and, from "
|
||
"there, enable *External Email Servers* to determine or change your *Alias "
|
||
"Domain*."
|
||
msgstr "选择 *配置域名* 以重定向到 *设定* ，然后从此处启用 *外部电邮服务器* ，以确定或更改您的 *别名域* 。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
|
||
msgid ""
|
||
"View of the settings page of a helpdesk team emphasizing the email alias feature\n"
|
||
"in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:35
|
||
msgid ""
|
||
"Using your own email server is required to send and receive emails in Odoo "
|
||
"Community and Enterprise. Online users benefit from a ready-to-use email "
|
||
"server."
|
||
msgstr "需要使用您自己的电子邮件服务器在Odoo 社区版和企业版中发送和接收电子邮件。 在线用户受益于现成的电子邮件服务器。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:39
|
||
msgid "Website Form"
|
||
msgstr "网站表单"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:41
|
||
msgid ""
|
||
"Allow your customers to submit a ticket by filling in a form through your "
|
||
"website."
|
||
msgstr "通过您的网站填写表格，允许您的客户提交工单。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:42
|
||
msgid ""
|
||
"Once the feature is activated, get redirected to your website by clicking on"
|
||
" *Go to Website*."
|
||
msgstr "激活该功能后，通过单击 *转到网站* 将其重定向到您的网站。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
|
||
msgid ""
|
||
"View of the settings page of a helpdesk team emphasizing the Go to Website button in\n"
|
||
"Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:49
|
||
msgid ""
|
||
"From the website page customize the form as you like. Then, publish it by "
|
||
"clicking on *Unpublished*."
|
||
msgstr "在网站页面上根据需要自定义表单。 然后，通过单击 *未发布* 进行发布。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
|
||
msgid "View of the website form to submit a ticket for Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56
|
||
msgid "Live Chat"
|
||
msgstr "在线聊天"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:59
|
||
msgid ""
|
||
"Through live interactions with your website visitors, helpdesk tickets can "
|
||
"be instantly created and redirected to the right person."
|
||
msgstr "通过与您的网站访问者的实时互动，可以立即创建服务台工单并将其重定向到合适的人。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:61
|
||
msgid ""
|
||
"Click on your helpdesk team's name - for the example below: *Customer Care* "
|
||
"- and :doc:`set up your channel "
|
||
"</applications/websites/livechat/overview/get_started>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
|
||
msgid ""
|
||
"View of the settings page of a helpdesk team emphasizing the live chat features and links\n"
|
||
"in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:68
|
||
msgid ""
|
||
"Now, your operators can create tickets by using the :doc:`command "
|
||
"</applications/websites/livechat/overview/responses>` */helpdesk "
|
||
"(subject_of_ticket)*."
|
||
msgstr ""
|
||
"现在，您的操作员可以使用 :doc:`命令 </applications/websites/livechat/overview/responses>` "
|
||
"*/helpdesk (subject_of_ticket)*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:72
|
||
msgid "Prioritize tickets"
|
||
msgstr "确定优先级工单"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:74
|
||
msgid ""
|
||
"Use the stars to prioritize your tickets. The most urgent ones appear at the"
|
||
" top of your list on the Kanban view."
|
||
msgstr "使用星星图标安排工单的优先级别。 最紧急的工单将出现在看板视图中列表的顶部。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:77
|
||
msgid "1 star = *Low priority*"
|
||
msgstr "1星= *低优先级*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:78
|
||
msgid "2 stars = *High priority*"
|
||
msgstr "2星= *高优先级*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:79
|
||
msgid "3 stars = *Urgent*"
|
||
msgstr "3星= *紧急*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
|
||
msgid ""
|
||
"View of a team’s kanban view and the prioritized tasks in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:87
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:60
|
||
msgid ":doc:`sla`"
|
||
msgstr ":doc:`sla`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:89
|
||
msgid ":doc:`/applications/general/email_communication/email_servers`"
|
||
msgstr ":doc:`/applications/general/email_communication/email_servers`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:3
|
||
msgid "Reports for a Better Support"
|
||
msgstr "报告以获得更好的支持"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:5
|
||
msgid ""
|
||
"An efficient customer service solution should have a built-in reporting "
|
||
"option. Reports allow you to track trends, identify areas for improvement, "
|
||
"manage employees’ workloads and, most importantly, meet your customer’s "
|
||
"expectations."
|
||
msgstr ""
|
||
"高效的客户服务解决方案应具有内置的报告选项。 通过报告，您可以跟踪趋势，确定需要改进的地方，管理员工的工作量，最重要的是可以满足客户的期望。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:10
|
||
msgid "Cases"
|
||
msgstr "案例"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:12
|
||
msgid "Some examples of the reports Odoo Helpdesk can generate include:"
|
||
msgstr "Odoo服务台可以生成的报告示例包括："
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:14
|
||
msgid "The number of tickets *grouped by* team and ticket type."
|
||
msgstr "工单数量 *按* 团队和工单类型分组。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:17
|
||
msgid ""
|
||
"In this manner, you are able to evaluate which ticket types have been the "
|
||
"most frequent ones, plus the workload of your teams."
|
||
msgstr "通过这种方式，您可以评估哪些支持请求类型是最常见的工单类型，以及团队的工作量。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:19
|
||
msgid ""
|
||
"Apply *Time Ranges* if you would like to make comparisons to a *Previous "
|
||
"Period* or a *Previous Year*."
|
||
msgstr "如果您想与 *上一时期* 或 *上一年* 进行比较，则应用 *时间范围* 。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rstNone
|
||
msgid ""
|
||
"View of a helpdesk ticket analysis by team and ticket type in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:25
|
||
msgid "The number of tickets closed per day, per team."
|
||
msgstr "每个团队每天关闭的票数。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:27
|
||
msgid ""
|
||
"Get an overview of how many requests each team is closing per day in order "
|
||
"to measure their performance. Identify productivity levels to understand how"
|
||
" many requests they are able to handle."
|
||
msgstr "概述每个团队每天要处理多少请求以衡量其绩效。 确定生产效率级别，以了解他们能够处理多少个请求。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rstNone
|
||
msgid ""
|
||
"View of a helpdesk ticket analysis by team and close date in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:35
|
||
msgid ""
|
||
"Filter it by *Assignee* to see Key Performance Indicators (KPI) per agent."
|
||
msgstr "通过 *让受人* 对其进行过滤，以查看每个代理人的关键绩效指标（KPI）。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:37
|
||
msgid ""
|
||
"The number of hours tickets are taking to be solved, grouped by team and "
|
||
"ticket type."
|
||
msgstr "解决工单的工时数（按团队和工单类型分组）。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:39
|
||
msgid ""
|
||
"Check if your expectations are met by *measuring* the *Time to close "
|
||
"(hours)*. Your customers not only expect fast responses but they also want "
|
||
"their issues to be handled quickly."
|
||
msgstr "通过 *测量* *关闭工单时间（小时）* 检查您的期望是否得到满足。 您的客户不仅期望快速响应，而且希望快速处理他们的问题。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rstNone
|
||
msgid ""
|
||
"View of helpdesk ticket analysis of the hours to close by ticket type and team in\n"
|
||
"Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:48
|
||
msgid "Save filters"
|
||
msgstr "保存过滤器"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:50
|
||
msgid ""
|
||
"Save the filters you use the most and avoid having to reconstruct them every"
|
||
" time they are needed. To do so, set the groups, filters, and measures "
|
||
"needed. Then, go to *Favorites*."
|
||
msgstr "保存最常用的过滤器，避免每次需要时都对其进行重构。 为此，设置所需的组，过滤器和度量。 然后，转到 *收藏夹* 。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rstNone
|
||
msgid ""
|
||
"View of helpdesk ticket analysis emphasizing the option to add a filter as a favorite one\n"
|
||
"in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:59
|
||
msgid ":doc:`receiving_tickets`"
|
||
msgstr ":doc:`receiving_tickets`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:3
|
||
msgid "Service Level Agreements (SLA)"
|
||
msgstr "服务级别协议（SLA）"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:5
|
||
msgid ""
|
||
"Service Level Agreements (SLA) are commitments you make with your customers "
|
||
"to outline how a service is delivered. It bolsters trust between you and "
|
||
"your customers as it makes clear what needs to be done, to what standard, "
|
||
"and when."
|
||
msgstr "服务级别协议（SLA）是您对客户做出的概述服务交付方式的承诺。 它说明了需要完成的工作，达到的标准和时间，从而增强了您与客户之间的信任。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:10
|
||
msgid "Create your policies"
|
||
msgstr "建立您的政策"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:13
|
||
msgid ""
|
||
"First, enable the feature on the settings of the team you would like "
|
||
"policies to be applied, going to :menuselection:`Helpdesk --> Configuration "
|
||
"--> Helpdesk Teams`."
|
||
msgstr "首先，在您希望应用政策的团队的设置上启用该功能，进入 :menuselection:`服务台 --> 设置 --> 服务台团队`。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:15
|
||
msgid ""
|
||
"Create your policies through the team’s settings page or go to "
|
||
":menuselection:`Helpdesk --> Configuration --> SLA Policies`."
|
||
msgstr "通过小组的设置页面创建政策，或转到 :menuselection:`服务台 --> 设置 --> 服务级别协议政策`。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rstNone
|
||
msgid "View of an SLA form in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:23
|
||
msgid ""
|
||
"Choose to which **Team** the policy is relevant and the **Minimum Priority**"
|
||
" a ticket needs to have for the policy to be applied."
|
||
msgstr "选择与该政策相关的 **** ，以及要应用该政策所需的 **低优先** 。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:27
|
||
msgid ""
|
||
"**Target** is the stage a ticket needs to reach within the period defined to"
|
||
" satisfy the SLA. The period is based on the ticket’s creation date, and a "
|
||
"deadline is set on the ticket’s form once it matches an SLA policy rule. If "
|
||
"a ticket has more than one policy applied to it, the closest deadline of all"
|
||
" SLAs is the one considered."
|
||
msgstr ""
|
||
" **** 是工单在定义的满足服务级别协议的期限内需要达到的阶段。 "
|
||
"该期限基于工单的创建日期，并且一旦工单符合服务级别协议政策规则，便会在工单表单上设置截止日期。 "
|
||
"如果工单应用了一项以上的政策，则所有服务级别协议接近的最后期限为所考虑的期限。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:29
|
||
msgid ""
|
||
"When a ticket has satisfied an SLA policy, the SLA tag appears in green and "
|
||
"the deadline field is not shown anymore."
|
||
msgstr "当工单满足服务级别协议策略时，SLA标签将显示为绿色，并且截止日期字段不再显示。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rstNone
|
||
msgid "View of a ticket’s form emphasizing a satisfied SLA in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:37
|
||
msgid "SLA Analysis"
|
||
msgstr "分析服务级别协议"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:39
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply"
|
||
" *Filters* and *Group by* to identify tickets that should be prioritized and"
|
||
" keep track of upcoming deadlines."
|
||
msgstr ""
|
||
"转到 :menuselection:`服务台 --> 报告 --> 服务级别协议状态分析` 。 应用 *过滤器* 和 *分组依据* "
|
||
"来确定应优先处理的票证，并跟踪即将到来的截止日期。"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rstNone
|
||
msgid ""
|
||
"View of the SLA status analysis page emphasizing the group by option in Odoo"
|
||
" Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice.rst:5
|
||
msgid "Timesheet and Invoice"
|
||
msgstr "工时单和开票"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:3
|
||
msgid "Invoice Time Spent on Tickets (Prepaid Support Services)"
|
||
msgstr "工单所用的开票时间 (预付支持服务)"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:5
|
||
msgid ""
|
||
"Have the option to work with prepaid support services, meaning that a sales "
|
||
"order and a corresponding invoice are issued and, once the service is done, "
|
||
"you can deduct the time spent. Odoo allows it to happen because the "
|
||
"applications are fully integrated, resulting in faster responses to your "
|
||
"customer needs."
|
||
msgstr ""
|
||
"可以选择使用预付费支持服务，这意味着将发出销售订单和相应的开票，一旦完成服务，您就可以扣除所花费的时间。 "
|
||
"Odoo允许发生这种情况，因为应用程序已完全集成，从而可以更快地响应客户需求。"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:14
|
||
msgid "Step 1: Set up a helpdesk team"
|
||
msgstr "步骤1：建立服务台团队"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:17
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, create"
|
||
" or edit an existing team, and enable *Timesheet on Ticket* and *Time "
|
||
"Reinvoicing*."
|
||
msgstr ""
|
||
"转到 :menuselection:`服务台 --> 设置 --> 服务台团队` ，创建或编辑现有团队，并启用 *工时单上的工单* 和 *重新开票”。"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:20
|
||
msgid ""
|
||
"Select or create a project under *Timesheet on Ticket*. The selected/created"
|
||
" is the one at which employees timesheet on by default. However, it can be "
|
||
"ultimately modified on each ticket."
|
||
msgstr "在 *工单时间表* 下选择或创建一个项目。 选定/创建的是默认情况下员工时间表所在的那个。 但是，最终可以在每个票证上对其进行修改。"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
|
||
msgid ""
|
||
"View of a helpdesk team settings page emphasizing the timesheet on ticket and time\n"
|
||
"reinvoicing features in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:28
|
||
msgid "Step 2: Set up a service"
|
||
msgstr "步骤2：设定服务"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:31
|
||
msgid ""
|
||
"Go to :menuselection:`Sales --> Configuration --> Settings` and enable "
|
||
"*Units of Measure* to optionally be able to choose *hours* (for example) as "
|
||
"the unit of measure of your service."
|
||
msgstr ""
|
||
"转到 :menuselection:`销售 --> 设置 --> 设定` 并启用 *计量单位* 能够选择 *小时* （例如）作为服务的计量单位。"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:33
|
||
msgid ""
|
||
"Then, go to :menuselection:`Sales --> Products --> Products`, create or edit"
|
||
" an existing one, and set its *Product Type* as *Service*."
|
||
msgstr ""
|
||
"然后，转到 :menuselection:` 销售 --> 产品 --> 产品`，创建或编辑现有产品，并将其 *产品类型* 设置为 *服务*。"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
|
||
msgid ""
|
||
"View of a product's form emphasizing the product type and unit of measure fields in Odoo\n"
|
||
"Sales"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:40
|
||
msgid ""
|
||
"Now, select the invoicing management you would like to have under the "
|
||
"*Sales* tab. We recommend the following configuration:"
|
||
msgstr "现在， 可在 *销售* 标签下选择您想要的开票管理。 我们建议以下配置："
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
|
||
msgid ""
|
||
"View of a product form and the invoicing options under the tab sales in Odoo"
|
||
" Sales"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:47
|
||
msgid ""
|
||
"This configuration ensures that the customer is invoiced by the number of "
|
||
"hours predicted in the sales order, meaning that less or extra hours "
|
||
"recorded are not taken into account. It also ensures that every time a sales"
|
||
" order is confirmed, a new task is created under the right project, "
|
||
"automating the process."
|
||
msgstr ""
|
||
"此配置可确保根据销售订单中预测的小时数向客户开具开票，这意味着不会考虑较少或额外的小时数。 "
|
||
"它还确保每次确认销售订单时，都会在正确的项目下创建新任务，从而使流程自动化。"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:53
|
||
msgid ""
|
||
"We recommend setting up a specific project, as it was done for this flow "
|
||
"example. The important thing to remember is that the sales order item needs "
|
||
"to be set on the corresponding project or task, in order to reinvoice the "
|
||
"time spent on a ticket."
|
||
msgstr ""
|
||
"我们建议设置一个特定的项目，就像在此流程示例中所做的那样。 要记住的是，为了重新开票所花费的时间，需要在相应的项目或任务上设置销售订单项目。"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:58
|
||
msgid "Prevision an invoice and record time"
|
||
msgstr "预定义开票并记录时间"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:61
|
||
msgid "Step 1: Place an order"
|
||
msgstr "步骤1：下订单"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:63
|
||
msgid ""
|
||
"Go to :menuselection:`Sales --> Orders --> Orders` and create one for the "
|
||
"helpdesk service product you have previously set up, with the customer who "
|
||
"needs the ticket to be opened. Set the number of hours needed to assist the "
|
||
"customer and *Confirm* the order."
|
||
msgstr ""
|
||
"转到 :menuselection:`销售 --> 订单 --> 订单` 并为您之前设置的服务台创建一个服务产品，并与需要打开故障单的客户一起使用。 "
|
||
"设置帮助客户并 *确认* 订单所需的小时数。"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
|
||
msgid "View of a sales order emphasizing the order lines in Odoo Sales"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:72
|
||
msgid "Step 2: Invoice the customer"
|
||
msgstr "步骤2：为客户开具开票"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:74
|
||
msgid "In *Sales*, select the respective sales order to *Create Invoice*."
|
||
msgstr "在 *销售* 中，选择相应的销售订单以 *创建开票* 。"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
|
||
msgid ""
|
||
"View of a sales order emphasizing the create invoice button in Odoo Sales"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:82
|
||
msgid "Step 3: Link the task to the ticket"
|
||
msgstr "步骤3：将任务链接到支持请求工单"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:84
|
||
msgid ""
|
||
"Now, in *Helpdesk*, create or edit the respective ticket and link it to the "
|
||
"task created by the confirmation of the sales order."
|
||
msgstr "现在，在 *服务台* 中，创建或编辑相应的票证，并将其链接到通过确认销售订单创建的任务。"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
|
||
msgid "View of a helpdesk ticket emphasizing the field task in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:92
|
||
msgid "Step 4: Record the time spent"
|
||
msgstr "步骤4：记录所花费的时间"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:94
|
||
msgid ""
|
||
"Still on the respective helpdesk ticket, record the hours performed under "
|
||
"the *Timesheets* tab."
|
||
msgstr "仍在相应的服务台工单上，记录 *工时单* 选项卡下执行的小时数。"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
|
||
msgid ""
|
||
"View of a helpdesk ticket emphasizing the timesheets tab in Odoo Helpdesk"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:100
|
||
msgid ""
|
||
"Note that the hours recorded on the ticket form are shown on the *Delivered*"
|
||
" column in the sales order."
|
||
msgstr "请注意，工单上记录的小时数显示在销售订单的 *已交付* 列中。"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
|
||
msgid "View of a sales order emphasizing the delivered column in Odoo Sales"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:108
|
||
msgid ""
|
||
"Hours recorded on the ticket are automatically shown in *Timesheets* and on "
|
||
"the dedicated task."
|
||
msgstr "工单上记录的小时数会自动显示在 *工时单* 和专用任务中。"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:111
|
||
msgid ":doc:`reinvoice_from_project`"
|
||
msgstr ":doc:`reinvoice_from_project`"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:112
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:104
|
||
msgid ""
|
||
":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:3
|
||
msgid "Invoice Time Spent on Tickets (Postpaid Support Services)"
|
||
msgstr "工单花费的开票时间（后付费支持服务）"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:5
|
||
msgid ""
|
||
"The :guilabel:`Timesheets` integration provides more control and "
|
||
"transparency over how clients are charged, and what they're specifically "
|
||
"billed for."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:8
|
||
msgid ""
|
||
"In Odoo, the Helpdesk agent can use the ticket to record timesheets. Once a "
|
||
"ticket is solved, the client can be billed for the time spent on the ticket."
|
||
" Odoo will pull from the ticket's timesheet to accurately bill the client."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:13
|
||
#: ../../content/applications/services/project/project_management.rst:17
|
||
msgid "Configuration"
|
||
msgstr "配置"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:15
|
||
msgid ""
|
||
"To turn on the :guilabel:`Timesheets` feature, go to "
|
||
":menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, select a "
|
||
"Helpdesk team, and then, click :guilabel:`Edit`. Next, enable the options "
|
||
":guilabel:`Timesheets` and :guilabel:`Time Billing`. Then, click "
|
||
":guilabel:`Save` to apply these changes to the Helpdesk team settings."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:20
|
||
msgid ""
|
||
"Once the :guilabel:`Timesheets` feature is enabled, a :guilabel:`Project` "
|
||
"drop-down option will appear below :guilabel:`Timesheets`. The "
|
||
":guilabel:`Project` drop-down option will automatically be set to a project "
|
||
"that Odoo created for the Helpdesk team. The tickets' timesheets will be "
|
||
"stored in the selected project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:26
|
||
msgid "Create a sales order"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:28
|
||
msgid ""
|
||
"After a ticket comes into the pipeline, go to :menuselection:`Sales --> "
|
||
"Create`. Then, add the customer from the ticket to the :guilabel:`Customer` "
|
||
"field in the new quotation. In the :guilabel:`Order Lines` tab, create or "
|
||
"select a product to charge the customer for the time spent on their Helpdesk"
|
||
" ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:33
|
||
msgid ""
|
||
"If creating a new product from the sales order form, first give the product "
|
||
"a name by typing it in the :guilabel:`Product` column. Then, click "
|
||
":guilabel:`Create and edit`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:36
|
||
msgid ""
|
||
"First, in the :guilabel:`General Information` tab, set the "
|
||
":guilabel:`Product Type` to :guilabel:`Service` and the :guilabel:`Sales "
|
||
"Price` to the Helpdesk agent's service rate. Then, set the "
|
||
":guilabel:`Invoicing Policy` to :guilabel:`Based on Timesheets`. Finally, "
|
||
"click :guilabel:`Save` to create the new product and add it to the "
|
||
"quotation."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:41
|
||
msgid ""
|
||
"Once the product is added, click :guilabel:`Confirm` to turn the quotation "
|
||
"into a sales order."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rstNone
|
||
msgid "Create a sales order and add a product."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:48
|
||
msgid "Record a timesheet"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:50
|
||
msgid ""
|
||
"To record a timesheet, jump back to the Helpdesk ticket by going to the "
|
||
":guilabel:`Helpdesk` dashboard, clicking :guilabel:`Tickets` on the team's "
|
||
"card, and locating the correct ticket. Then, click :guilabel:`Edit` and use "
|
||
"the :guilabel:`Timesheets` tab to record the time spent on the ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rstNone
|
||
msgid "Record time spent on a ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:60
|
||
msgid ""
|
||
"The ticket's timesheets can be recorded before or after the sales order is "
|
||
"made, the order doesn't matter."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:64
|
||
msgid "Link the Helpdesk ticket to the SO"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:66
|
||
msgid ""
|
||
"To link the :guilabel:`Sales Order` to the ticket, start on the ticket form "
|
||
"and click :guilabel:`Edit`. Next, select the :guilabel:`Sales Order` that "
|
||
"was created earlier from the :guilabel:`Sales Order Item` drop-down menu. "
|
||
"Odoo will automatically filter the options to only show sales orders that "
|
||
"are connected to the ticket's customer. Lastly, click :guilabel:`Save` to "
|
||
"connect the ticket and the :guilabel:`Sales Order Item`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rstNone
|
||
msgid "Link the SO item to the ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:77
|
||
msgid ""
|
||
"The :guilabel:`Sales Order Item` can be connected to the ticket before or "
|
||
"after any timesheets are recorded, the order doesn't matter."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:81
|
||
msgid "Modify billing rates"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:83
|
||
msgid ""
|
||
"If a timesheet entry is recorded, but the agent does not want to bill the "
|
||
"client for that time, go to the :guilabel:`Timesheets` tab and toggle on the"
|
||
" visibility of the :guilabel:`Sales Order Item` column. When filling out the"
|
||
" information for the timesheet entry, make sure to leave the non-billable "
|
||
"timesheet entry's :guilabel:`Sales Order Item` field blank."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:88
|
||
msgid ""
|
||
"If the agent wants to charge a different rate for a timesheet entry, first, "
|
||
"add a new product to the connected :abbr:`SO (Sales Order)` priced at the "
|
||
"new rate. Then, select the new product in the timesheet entry's "
|
||
":guilabel:`Sales Order Item` field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:93
|
||
msgid "Create the invoice"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:95
|
||
msgid ""
|
||
"When the Helpdesk ticket is completed and the client is ready to be billed "
|
||
"for time, begin by clicking the :guilabel:`Sales Order` smart button on the "
|
||
"ticket form to navigate to the sales order. The :guilabel:`Delivered` column"
|
||
" should match the number of hours recorded on the ticket's timesheet. After "
|
||
"checking and filling out the relevant information, click :guilabel:`Create "
|
||
"Invoice` to bill the client for the time spent on the ticket. Odoo will "
|
||
"automatically generate an invoice to send to the client and the Helpdesk "
|
||
"ticket can officially be closed."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:103
|
||
msgid ":doc:`invoice_time`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project.rst:8
|
||
msgid "Project"
|
||
msgstr "项目"
|
||
|
||
#: ../../content/applications/services/project.rst:10
|
||
msgid ""
|
||
"Odoo Project is a tool to manage your ongoing projects. Schedule tasks, "
|
||
"assign activities to coworkers, and keep track of each project's "
|
||
"profitability."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project.rst:14
|
||
#: ../../content/applications/services/timesheets.rst:11
|
||
msgid ""
|
||
"`Odoo Tutorials: Project and Timesheets "
|
||
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
|
||
msgstr ""
|
||
"`Odoo 教程：项目和时间表 <https://www.odoo.com/slides/project-and-timesheets-21>`_"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:3
|
||
msgid "Project management"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:5
|
||
msgid ""
|
||
"Odoo Project uses the **Kanban** project management system. This means all "
|
||
"projects are broken down into tasks, which are categorized on a whiteboard "
|
||
"according to what production phase they are in."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:8
|
||
msgid "Did you know?"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:10
|
||
msgid ""
|
||
"The word **Kanban** comes from Japanese and refers to the \"visual board\" "
|
||
"management method."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:13
|
||
msgid ""
|
||
"`Odoo Tutorials: Kanban Project Management "
|
||
"<https://www.odoo.com/slides/slide/kanban-project-management-1664>`_"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:19
|
||
msgid ""
|
||
"Open the **Project** app and click :guilabel:`Create` to start a new "
|
||
"project. Enter a :guilabel:`Name` for your project and click "
|
||
":guilabel:`Create Project`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:22
|
||
msgid ""
|
||
"You can customize your existing **projects** from the dashboard by clicking "
|
||
"the drop-down toggle button (:guilabel:`⋮`) on your project's **card**."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rstNone
|
||
msgid "Project card"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:29
|
||
msgid "This enables a new menu divided into four parts:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:31
|
||
msgid ""
|
||
":guilabel:`View`: see an overview of your project's components, such as its "
|
||
":guilabel:`Tasks`, :guilabel:`Milestones` and :guilabel:`Project Updates`. "
|
||
"Depending on which apps you have activated, more options may be available, "
|
||
"such as :guilabel:`Documents`. All uploaded files can be found under this "
|
||
"menu, as well as in the **Documents** app, under :guilabel:`Projects`;"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:35
|
||
msgid ""
|
||
":guilabel:`Reporting`: analyze your project's progress and profitability "
|
||
"through graphics and statistics;"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:37
|
||
msgid ""
|
||
"**Color**: make a line of color appear on the left side of the card so that "
|
||
"your project is more recognizable;"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:39
|
||
msgid ":guilabel:`Settings`: you can change the following:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:41
|
||
msgid "the :guilabel:`Name` of the project;"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:42
|
||
msgid "the :guilabel:`Name of the tasks` found under that project;"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:43
|
||
msgid "the :guilabel:`Customer` for whom the project is intended;"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:44
|
||
msgid "the :guilabel:`Tags` used for filtering;"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:45
|
||
msgid "the :guilabel:`Company` responsible for the project;"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:46
|
||
msgid "the employee designated as :guilabel:`Project Manager`;"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:47
|
||
msgid "the :guilabel:`Planned Date` of the project;"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:48
|
||
msgid "the total :guilabel:`Allocated Hours` for that project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:50
|
||
msgid ""
|
||
"Additionally, you can mark the project as :guilabel:`Favorite`, allowing you"
|
||
" to find it using the :guilabel:`My Favorites` filter on the Kanban view;"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rstNone
|
||
msgid "Project settings"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:58
|
||
msgid ""
|
||
"`Odoo Tutorials: Customize your project "
|
||
"<https://www.odoo.com/slides/slide/customize-your-"
|
||
"project-1662?fullscreen=1>`_"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:61
|
||
msgid ""
|
||
"Further settings are available under the :guilabel:`Settings` tab. Most of "
|
||
"them are *only* available depending on the activated apps."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:65
|
||
msgid "Scheduling activities"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:67
|
||
msgid ""
|
||
"You can schedule **activities** (ex. :guilabel:`Call`, :guilabel:`Meeting`, "
|
||
"etc.) per project by clicking on the **clock** icon on a project. Doing so "
|
||
"opens a list with already scheduled activities and allows planning **new** "
|
||
"activities by clicking :guilabel:`+ Schedule an activity`. On the pop-up "
|
||
"window, select the :guilabel:`Activity Type`, enter a :guilabel:`Summary` "
|
||
"for that activity, a :guilabel:`Due Date`, and assign it to an employee. "
|
||
"According to the :guilabel:`Activity Type`, you may have **additional "
|
||
"options** available."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:75
|
||
msgid ""
|
||
"If an activity is **already** scheduled, the icon may change to a **phone**,"
|
||
" **group of people**, or other."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks.rst:5
|
||
msgid "Tasks"
|
||
msgstr "任务"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:3
|
||
msgid "Create Project's Tasks from an Email Alias"
|
||
msgstr "通过项目的任务创建电子邮件别名"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:5
|
||
msgid ""
|
||
"When you already have an email address that customers know from the top of "
|
||
"their heads, changing it is the last thing you want to do. Instead, link "
|
||
"that address to your project and transform those conversations into "
|
||
"structured work. It automatically creates a task in the first stage of a "
|
||
"project."
|
||
msgstr ""
|
||
"如果您已经有了客户从头开始知道的电邮地址，那么更改它是您要做的最后一件事。 而是将地址链接到您的项目，然后将这些对话转换为结构化的工作。 "
|
||
"它会在项目的第一阶段自动创建任务。"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:11
|
||
msgid "Set up an incoming email server"
|
||
msgstr "设置传入电子邮件服务器"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:14
|
||
msgid ""
|
||
"On the *Settings* application, enable *External Email Servers* and define "
|
||
"the incoming email alias you would like to use."
|
||
msgstr "在 *设置* 应用程序上，启用 *外部电子邮件服务器* 并定义您要使用的传入电子邮件别名。"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:15
|
||
msgid ""
|
||
"**For more information**: "
|
||
":doc:`/applications/general/email_communication/email_servers`"
|
||
msgstr ""
|
||
" **关更多信** : :doc:`/applications/general/email_communication/email_servers`"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:18
|
||
msgid "Configure the email alias in your project"
|
||
msgstr "在项目中配置电子邮件别名"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:22
|
||
msgid ""
|
||
"Now that you have the incoming email server set up, go to "
|
||
":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the "
|
||
"*Emails* tab, define the wanted email alias and choose the policy to receive"
|
||
" a message."
|
||
msgstr ""
|
||
"现在您已经设置了传入电子邮件服务器，请转到 :menuselection:` 项目 --> 设置 --> 项目 -->编辑` 。 在 *电子邮件* "
|
||
"选项卡下，定义所需的电子邮件别名，然后选择接收消息的策略。"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:23
|
||
msgid "In addition, you can now directly set it when creating a new project."
|
||
msgstr "此外，您现在可以在创建新项目时直接进行设置。"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rstNone
|
||
msgid ""
|
||
"In the settings of your project, define the emails alias under the tab email"
|
||
" in Odoo Project"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:30
|
||
msgid ""
|
||
"All the recipients of the email (To/Cc/Bcc) are automatically added as "
|
||
"followers of the task."
|
||
msgstr "电子邮件的所有收件人（收件人/抄送/密件抄送）将自动添加为任务的关注者。"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:32
|
||
msgid "The email can be seen under the name of your project on the dashboard."
|
||
msgstr "可以在仪表板上的项目名称下看到该电子邮件。"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rstNone
|
||
msgid "View of the email alias chosen on the dashboard view in Odoo Project"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets.rst:8
|
||
msgid "Timesheets"
|
||
msgstr "工时单"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:3
|
||
msgid "Create Timesheets upon Time Off Validation"
|
||
msgstr "在下班验证时创建时间表"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:5
|
||
msgid ""
|
||
"Odoo automatically timesheets on project/tasks upon time off requests. This "
|
||
"allows for better overall control over the validation of timesheets, as it "
|
||
"does not leave place for forgetfulness and questions after hours that have "
|
||
"not been timesheeted by the employee."
|
||
msgstr "根据休假请求，Odoo会自动生成项目/任务的时间表。这样可以更好地对时间表的验证进行总体控制，因为它不会让员工忘记和在下班后提出问题。"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:9
|
||
msgid ""
|
||
"Activate the :ref:`developer mode <developer-mode>`, go to *Timesheets*, and"
|
||
" change the *Project* and *Task* set by default, if you like."
|
||
msgstr "激活：ref:`开发者模式 <developer-mode>`，转到*时间表*，如果愿意，更改默认设置的*项目*和*任务*。"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rstNone
|
||
msgid ""
|
||
"View of Timesheets setting enabling the feature record time off in Odoo "
|
||
"Timesheets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:16
|
||
msgid ""
|
||
"Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select"
|
||
" or create the needed type, and decide if you would like the requests to be "
|
||
"validated or not."
|
||
msgstr ""
|
||
"转到：菜单选择：`Time Off-->Configuration-->Time Off Types`。选择或创建所需的类型，并决定是否要验证请求。"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rstNone
|
||
msgid ""
|
||
"View of a time off types form emphasizing the time off requests and timesheets section in\n"
|
||
"Odoo Time Off"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:26
|
||
msgid ""
|
||
"Now, once the employee has requested his time off and the request has been "
|
||
"validated (or not, depending on the setting chosen), the time is "
|
||
"automatically allocated on *Timesheets*, under the respective project and "
|
||
"task."
|
||
msgstr "现在，一旦员工请求休假并验证了请求（或未验证，取决于所选的设置），时间就会自动分配到各自项目和任务下的*时间表*。"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:27
|
||
msgid ""
|
||
"On the example below, the user requested *Paid Time off* from July 13th to "
|
||
"15th."
|
||
msgstr "在下面的例子中，用户请求*带薪休假*从7月13日到15日。"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rstNone
|
||
msgid "View of the time off request form in Odoo Time Off"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:33
|
||
msgid ""
|
||
"Considering that validation is not required, the requested time off is "
|
||
"automatically displayed in *Timesheets*. If validation is necessary, the "
|
||
"time is automatically allocated after the responsible person for validating "
|
||
"does it so."
|
||
msgstr "考虑到不需要验证，请求的休息时间自动显示在*时间表*中。如果需要验证，则在负责验证的人员完成验证后，时间会自动分配。"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rstNone
|
||
msgid ""
|
||
"Video of timesheets emphasizing the requested time off from the employee in "
|
||
"Odoo Timesheets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:41
|
||
msgid ""
|
||
"Click on the magnifying glass, hovering over the concerned cell, to access "
|
||
"all the aggregated data on that cell (day), and see details regarding the "
|
||
"project/task."
|
||
msgstr "单击放大镜，将光标悬停在相关单元格上，以访问该单元格（天）上的所有聚合数据，并查看有关项目/任务的详细信息。"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rstNone
|
||
msgid "View of the details of a project/task in Odoo Timeheets"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:7
|
||
msgid "What can I expect from the support service?"
|
||
msgstr "支持服务有哪些内容？"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:11
|
||
msgid "5 days a week"
|
||
msgstr "每周5天"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:13
|
||
msgid ""
|
||
"Your Odoo Online subscription includes **unlimited 24hr support at no extra "
|
||
"cost, Monday to Friday**. Our teams are located around the world to ensure "
|
||
"you have support, no matter your location. Your support representative could"
|
||
" be communicating to you from San Francisco, Belgium, or India!"
|
||
msgstr ""
|
||
"您的 Odoo 在线订阅包括 **一至周五免费的 24 小时无限制支** "
|
||
"。我们的团队遍布世界各地，无论您身在何处，您都为您提供支持。您的支持代表可能从旧金山、比利时或印度与您沟通！"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:18
|
||
msgid ""
|
||
"Our support team can be contacted through our `online support form "
|
||
"<https://www.odoo.com/help>`__."
|
||
msgstr "我们的支持团队可以通过` 在线支持表单联系<https://www.odoo.com/help>`__."
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:22
|
||
msgid "What kind of support is included?"
|
||
msgstr "包括哪些支持？"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:24
|
||
msgid ""
|
||
"Providing you with relevant material (guidelines, product documentation, "
|
||
"etc...)"
|
||
msgstr "为您提供相关资料（指南、产品文档等）"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:26
|
||
msgid ""
|
||
"Answers to issues that you may encounter in your standard Odoo database (eg."
|
||
" “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)"
|
||
msgstr "对标准 Odoo 数据库中可能遇到的问题的解答（例如\"无法关闭POS\"或\"找不到销售的关键绩效指标？\")"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:28
|
||
msgid "Questions related to your account, subscription, or billing"
|
||
msgstr "与您的帐户、订阅或计费相关的问题"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:29
|
||
msgid ""
|
||
"Bug resolution (blocking issues or unexpected behaviour not due to "
|
||
"misconfiguration or customization)"
|
||
msgstr "解决错误（阻止问题或意外行为，不是由于配置错误或自定义造成的）"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:31
|
||
msgid ""
|
||
"Issues that might occur in a test database after upgrading to a newer "
|
||
"version"
|
||
msgstr "升级到较新版本后测试数据库中可能出现的问题"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:33
|
||
msgid ""
|
||
"*Odoo Support does not make changes to your production database without your"
|
||
" agreement and gives you the material and knowledge to do it yourself!*"
|
||
msgstr "*未经您的同意，Odoo支持人员不会对您的数据库进行更改，而是为您提供所需的材料和知识！*"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:38
|
||
msgid "What kind of support is not included?"
|
||
msgstr "不包括哪些支持？"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:40
|
||
msgid ""
|
||
"Questions that require us to understand your business processes in order to "
|
||
"help you implement your database"
|
||
msgstr "需要我们了解您的业务流程以帮助您实现数据库的问题"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:42
|
||
msgid ""
|
||
"Training on how to use our software (we will direct you to our many "
|
||
"resources)"
|
||
msgstr "关于如何使用我们的软件（我们将引导您访问我们庞大的在线资源）"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:43
|
||
msgid "Import of documents into your database"
|
||
msgstr "将文件导入你的数据库"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:44
|
||
msgid ""
|
||
"Guidance on which configurations to apply inside of an application or the "
|
||
"database"
|
||
msgstr "有关在应用程序或数据库内应用哪些配置的指南"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:45
|
||
msgid ""
|
||
"How to set up configuration models (Examples include: Inventory Routes, "
|
||
"Payment Terms, Warehouses, etc)"
|
||
msgstr "如何设置配置模型（示例包括：库存路线、付款条件、仓库等）"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:47
|
||
msgid "Any intervention on your own servers/deployments of Odoo"
|
||
msgstr "在你自己的服务器上进行任何干预/部署Odoo"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:48
|
||
msgid ""
|
||
"Any intervention on your own third party account (Ingenico, Authorize, UPS, "
|
||
"etc)"
|
||
msgstr "在你自己的第三方账户上进行任何干预（Ingenico、Authorize、UPS等）"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:49
|
||
msgid ""
|
||
"Questions or issues related to specific developments or customizations done "
|
||
"either by Odoo or a third party (this is specific only to your database or "
|
||
"involving code)"
|
||
msgstr "与 Odoo 或第三方进行的特定开发或自定义相关的问题（这仅特定于您的数据库或涉及代码）"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:53
|
||
msgid ""
|
||
"You can get this type of support with a `Success Pack "
|
||
"<https://www.odoo.com/pricing-packs>`__. With a pack, one of our consultants"
|
||
" will analyze the way your business runs and tell you how you can get the "
|
||
"most out of your Odoo Database. We will handle all configurations and coach "
|
||
"you on how to use Odoo."
|
||
msgstr ""
|
||
"您可以使用成功包获得此类支持。通过 `成功包<https://www.odoo.com/pricing-"
|
||
"packs>`__，我们的顾问将分析您的业务运营方式，并告诉您如何充分利用 Odoo 数据库。我们将处理所有配置，并指导您如何使用 Odoo。"
|