3300e665b8
A lot of customer are writting ticket with this issue: When sending a TEST mail marketing from a campaign, they received a 403 error - Access Denied. It's happening because the res_id is equal 0 and _valid_unsubscribe_token from mass mailing controller is expecting it to be <> 0. The res_id is given by the recipient dropdown of the mass mailing campaign that allows Odoo to match a known record in Odoo. opw-2202026
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====================================
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Manage Unsubscriptions and Blacklist
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====================================
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It is best practice, and legally required, to allow recipients to unsubscribe from mailing lists
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as you do not want your audience to think that your company is using any tactics that are dishonest
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or spammy.
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Enable the Blacklist feature
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============================
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Go to :menuselection:`Configuration --> Settings` and enable the option *Blacklist Option when
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unsubscribing*.
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.. image:: media/manage1.png
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:align: center
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:alt: Blacklist in Odoo Email Marketing
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Now, once the user clicks on the *Unsubscribe* link on your email, he will be redirected to the
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following page:
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.. note::
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After clicking the unsubscribe button when using the test feature, you will be sent to
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an error page (error 403 - Access Denied). If you want to be sure the link is working properly,
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you should create your mass mail and then send it only to a personal email.
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.. image:: media/manage2.png
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:align: center
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:height: 350
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:alt: Blacklist in Odoo Email Marketing
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In addition to having the option of unsubscribing from specific mailing lists, the user can also
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blacklist himself, meaning that he will not receive *any* more emails from you.
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.. note::
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The mailing list has to be configured as *Public* in order to be visible for users.
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| Under :menuselection:`Configuration --> Blacklist`, blacklisted email addresses will be shown.
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| When opening the record, as a *Log note*, a description-history is kept.
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.. image:: media/manage3.png
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:align: center
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:alt: Blacklist in Odoo Email Marketing
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.. seealso::
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- :doc:`send_emails`
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- :doc:`mailing_lists` |