documentation/locale/fr/LC_MESSAGES/services.po

# SOME DESCRIPTIVE TITLE.
# Copyright (C) Odoo S.A.
# This file is distributed under the same license as the Odoo package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
# 
# Translators:
# ShevAbam, 2021
# Richard Mathot <rim@odoo.com>, 2021
# Alexandra Jubert, 2021
# Fernanda Marques <fem@odoo.com>, 2021
# Priscilla (prs) Odoo <prs@odoo.com>, 2021
# anthony chaussin <chaussin.anthony@gmail.com>, 2021
# Camille Dantinne <cmd@odoo.com>, 2021
# Jonathan Castillo <jcs@odoo.com>, 2021
# Cécile Collart <cco@odoo.com>, 2022
# Martin Trigaux, 2023
# 
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 15.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-01-31 10:25+0000\n"
"PO-Revision-Date: 2021-11-02 08:49+0000\n"
"Last-Translator: Martin Trigaux, 2023\n"
"Language-Team: French (https://www.transifex.com/odoo/teams/41243/fr/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Language: fr\n"
"Plural-Forms: nplurals=3; plural=(n == 0 || n == 1) ? 0 : n != 0 && n % 1000000 == 0 ? 1 : 2;\n"

#: ../../content/applications/services.rst:5
msgid "Services"
msgstr "Services"

#: ../../content/applications/services/fsm.rst:8
msgid "Field Service"
msgstr "Services sur Site"

#: ../../content/applications/services/fsm.rst:11
msgid ""
"`Odoo Tutorials: Field Service <https://www.odoo.com/slides/field-"
"service-49>`_"
msgstr ""
"`Odoo Tutoriels: Service sur site <https://www.odoo.com/slides/field-"
"service-49>`_"

#: ../../content/applications/services/fsm/helpdesk.rst:5
#: ../../content/applications/services/helpdesk.rst:8
msgid "Helpdesk"
msgstr "Assistance"

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:3
msgid "Plan onsite interventions from helpdesk tickets"
msgstr "Planifier les interventions sur site à partir de tickets assistance"

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:4
msgid ""
"The integration with the Helpdesk app lets your helpdesk team manage "
"intervention requests directly. Planning field service tasks from tickets "
"speeds up your processes."
msgstr ""
"L'intégration avec l'application Assistance permet à votre équipe "
"d'assistance de gérer directement les demandes d'intervention. La "
"planification des tâches de service sur site à partir des tickets accélère "
"vos processus."

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:8
msgid "Configure the helpdesk team"
msgstr "Configurer l'équipe d'assistance"

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:9
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
" a team and enable *Onsite Interventions*."
msgstr ""
"Allez dans :menuselection:`Assistance --> Configuration --> Équipes "
"d'assistance `. Sélectionnez une équipe et activez *Interventions sur site*."

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rstNone
msgid "Onsite interventions setting in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:16
msgid ""
"The helpdesk tickets of the team now display the *Plan Intervention* button."
" Click on it to create a new task under your field service project."
msgstr ""
"Les tickets assistance de l'équipe affichent désormais le bouton *Planifier "
"intervention*. Cliquez dessus pour créer une nouvelle tâche dans votre "
"projet de service sur le site."

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rstNone
msgid "Plan intervention from helpdesk ticket in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/fsm/sales.rst:5
msgid "Sales"
msgstr "Ventes"

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:3
msgid "Create onsite interventions from sales orders"
msgstr "Créer des interventions sur site à partir des commandes clients"

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:4
msgid ""
"Allowing your sales team to open onsite interventions creates a seamless "
"experience for your customers. They can receive a quotation they first have "
"to approve before the work even starts."
msgstr ""
"Permettre à votre équipe de vente d'ouvrir des tâches d'intervention sur "
"site offre une expérience transparente à vos clients. Ils peuvent recevoir "
"un devis qu'ils doivent d'abord approuver avant même que l’intervention ne "
"commence. "

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:8
msgid "Configure a product"
msgstr "Configurez un article"

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:9
msgid ""
"Go to :menuselection:`Field Service --> Configuration --> Products` and "
"create or edit a product."
msgstr ""
"Allez dans :menuselection:`Services sur Site --> Configuration --> Articles`"
" et créez ou modifiez un produit."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:11
msgid ""
"Under the *General Information* tab, select *Service* as *Product Type*."
msgstr ""
"Sous l'onglet *Information générale*, sélectionnez *Service* comme *Type "
"d'article*."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:13
msgid ""
"Under the *Sales* tab, select *Timesheets on tasks* as *Service Invoicing "
"Policy*."
msgstr ""
"Sous l'onglet *Ventes*, sélectionnez *Feuilles de temps sur les tâches* en "
"tant que *Politique de facturation du service*."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:15
msgid "Select *Create a task in an existing project* as *Service Tracking*."
msgstr ""
"Sélectionnez *Créer une tâche dans un projet existant* en tant que *Suivi de"
" service*."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:17
msgid "Select your *Project*."
msgstr "Sélectionnez votre *Projet*."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:19
msgid ""
"If you use them, select your *Worksheet Template* and then click on *Save*."
msgstr ""
"Si vous les utilisez, sélectionnez votre *Modèle de feuille de calcul*, puis"
" cliquez sur *Sauver*."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rstNone
msgid ""
"Product configuration to create tasks from sales orders in Odoo Field "
"Service"
msgstr ""

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:25
msgid ""
"From the *Sales* app, create a quotation with the product and confirm it. A "
"task is automatically set up under your Field Service project. It is "
"directly accessible from the sales order."
msgstr ""
"Depuis l'application *Ventes*, créez un devis avec le produit et confirmez-"
"le. Une tâche est automatiquement configurée dans votre projet Services sur "
"site. Il est directement accessible depuis le bon de commande."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rstNone
msgid "Field Service task on a sales order in Odoo Sales"
msgstr ""

#: ../../content/applications/services/helpdesk.rst:11
msgid "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
msgstr ""
"`Odoo Tutoriels: Assistance <https://www.odoo.com/slides/helpdesk-51>`_"

#: ../../content/applications/services/helpdesk/advanced.rst:5
msgid "Advanced"
msgstr "Avancé"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3
msgid "After Sales Features"
msgstr "Fonctionnalités après-vente"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5
msgid ""
"As your business grows, having the right tool to support your helpdesk team "
"on recording, tracking and managing issues raised easy and efficiently, is "
"key. Odoo’s Helpdesk application allows you to generate credit notes, manage"
" returns, products, repairs, grant coupons, and even plan onsite "
"interventions from a ticket’s page."
msgstr ""
"Au fur et à mesure que votre entreprise se développe, il est essentiel de "
"disposer du bon outil pour aider votre équipe d'assistance à enregistrer, "
"suivre et gérer les problèmes soulevés et cela facilement et efficacement. "
"L'application Assistance d'Odoo vous permet de générer des notes de crédit, "
"de gérer les retours, les produits, les réparations, d'accorder des coupons "
"et même de planifier des interventions sur site à partir de la page d'un "
"ticket."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:11
msgid "Set up the after sales services"
msgstr "Mise en place des services après-vente"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:13
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable the after sales options: *Refunds, Returns, Coupons, Repairs and "
"Onsite Interventions*."
msgstr ""
"Accédez à :menuselection:`Assistance --> Configuration --> Equipes "
"d'assistance` et activez les options après-vente : *Remboursements, Retours,"
" Coupons, Réparations et Interventions sur site*."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20
msgid "Generate credit notes from tickets"
msgstr "Générez des notes de crédit depuis les tickets"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:22
msgid ""
"You can use a credit note to refund a customer or adjust the amount due. For"
" that, simply go to your ticket page, click on *Refund* and select the "
"corresponding *Invoice*. Clicking on *Reverse* generates a credit note, and "
"you can *Post* it while still being in the *Helpdesk* app."
msgstr ""
"Vous pouvez utiliser un avoir pour rembourser un client ou ajuster le "
"montant dû. Pour cela, il suffit d'aller sur la page de votre ticket, de "
"cliquer sur *Avoir* et de sélectionner la *Facture* correspondante. En "
"cliquant sur *Inverser*, vous générez une note de crédit et vous pouvez la "
"*Poster* tout en restant dans l'application *Assistance*."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:30
msgid "Allow product returns from tickets"
msgstr "Autorisez les retours d'articles depuis les tickets"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:32
msgid ""
"The process of a product return from your customer back to your warehouse is"
" taken into action when, at the ticket page, you choose the option *Return*."
msgstr ""
"Le processus de retour d'un produit de votre client vers votre entrepôt est "
"activé lorsque, sur la page du ticket, vous choisissez l'option *Retour*."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:39
msgid "Grant coupons from tickets"
msgstr "Offrez des bons de réduction depuis les tickets "

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:41
msgid ""
"First, be sure to have your *Coupon Program* planned in the *Sales* or "
"*Website* application. Then, in *Helpdesk*, open your ticket, click on "
"*Coupon*, and choose the respective one."
msgstr ""
"Tout d'abord, assurez-vous que votre *Campagne de coupons* est planifiée "
"dans l'application *Ventes* ou *Site Web*. Ensuite, dans *Assistance*, "
"ouvrez votre ticket, cliquez sur *Coupon*, et choisissez le coupon "
"correspondant."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:48
msgid "Repairs from tickets"
msgstr "Générer des réparations depuis les tickets"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:50
msgid ""
"Clicking on *Repair* option, on your ticket page, a new repair order form is"
" shown. Fill in the information as needed and choose the next step."
msgstr ""
"En cliquant sur l'option *Réparer*, sur votre page de ticket, un nouveau "
"formulaire de commande de réparation s'affiche. Remplissez les informations "
"nécessaires et choisissez l'étape suivante."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:57
msgid "Plan onsite interventions from tickets"
msgstr "Générer des interventions sur site depuis les tickets"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:59
msgid ""
"At the ticket's page click on *Plan Intervention*, and set up your onsite "
"intervention exactly the same way as if you were on the *Field Service* "
"application."
msgstr ""
"Sur la page du ticket, cliquez sur *Planifier une intervention*, et "
"configurez votre intervention exactement de la même manière que si vous "
"étiez sur l'application *Services sur Site*."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67
msgid ""
"`Coupons <https://www.odoo.com/slides/slide/coupon-"
"programs-640?fullscreen=1>`_"
msgstr ""
"`Bons de réduction <https://www.odoo.com/slides/slide/coupon-"
"programs-640?fullscreen=1>`_"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
msgid "Allow customers to close their tickets"
msgstr "Autorisez les clients à clôturer leurs tickets"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
msgid ""
"Allowing customers to close their own tickets gives them autonomy and "
"minimizes misunderstandings around when an issue is considered solved or "
"not. This results in operational capacity for support teams, and higher "
"satisfaction for the customer."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:10
msgid "Enable ticket closing"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:12
msgid ""
"Start by navigating to :menuselection:`Helpdesk --> Configuration --> "
"Helpdesk Teams` and choose the appropriate team. Then click :guilabel:`Edit`"
" and enable :guilabel:`Ticket closing` by checking the field box."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rstNone
msgid "Ticket closing feature in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:19
msgid ""
"To designate which stage the ticket migrates to once it is closed, navigate "
"to the ticket pipeline by going to :menuselection:`Helpdesk --> Overview` "
"and clicking :guilabel:`Tickets` on the team's card."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:23
msgid ""
"There are two options: create a new Kanban stage or work with an existing "
"one. For both scenarios, click the :guilabel:`Settings (gear)` icon next to "
"the stage name, select :guilabel:`Edit Stage`, and enable :guilabel:`Closing"
" Stage`. After checking the field box, click :guilabel:`Save` to finish."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:29
msgid ""
"If a closing stage is not specified, by default, the ticket is moved to the "
"last stage in the kanban. If more than one stage is set as a closing stage, "
"the ticket is placed in the first closing stage column."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:33
msgid ""
"With the ticket closing settings now complete, customers can now view the "
"option to :guilabel:`Close this ticket` when they log into their portal."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rstNone
msgid "Customer view of ticket closing in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:40
msgid "Get reports on tickets closed by customers"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:42
msgid ""
"To analyze the tickets that have been closed by customers, go to "
":menuselection:`Helpdesk --> Reporting --> Tickets`. Then, click on the "
":guilabel:`Filters` menu and choose :guilabel:`Add Custom filter`. Next, set"
" the custom filter parameters to :guilabel:`Closed by partner` and "
":guilabel:`is true`. Finally, click :guilabel:`Apply`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rstNone
msgid ""
"Filter for tickets closed by customers on Odoo Helpdesk's reporting page."
msgstr ""

#: ../../content/applications/services/helpdesk/overview.rst:5
#: ../../content/applications/services/timesheets/overview.rst:5
msgid "Overview"
msgstr "Vue d'ensemble"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3
msgid "Forum and eLearning"
msgstr "Forum et eLearning"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6
msgid "Forum"
msgstr "Forum"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8
msgid ""
"To go above and beyond email, live chat, web forms, and phone lines, offer "
"your customers a support forum. This way, customers might become more "
"attached to your company as they would be investing time to get into details"
" of your business. You also encourage the exchange of experiences and "
"knowledge, supporting the feeling of belonging to a community (your "
"community!)."
msgstr ""
"Pour aller au-delà des emails, du live chat, des formulaires web et des "
"appels téléphoniques, proposez à vos clients un forum d'assistance. De cette"
" façon, les clients seront encore plus attachés à votre entreprise car ils "
"consacreront du temps à aller dans les détails de votre entreprise. Vous "
"encouragez également l'échange d'expériences et de connaissances, favorisant"
" le sentiment d'appartenance à une communauté (votre communauté !)."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:11
msgid "Set up"
msgstr "Mise en place"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and "
"enable *Help Center*."
msgstr ""
"Allez dans :menuselection:`Assistance --> Configuration --> Équipe "
"d'assistance` et activez *Centre d'aide*."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
msgid ""
"Overview of the settings page of a helpdesk team emphasizing the help center feature in\n"
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23
msgid ""
"Create, or edit a forum by clicking on the external link. Among the editing "
"options, choose if you would like the *Forum Mode* to be *Questions*: only "
"one answer is allowed per question or *Discussions*: multiple answers are "
"allowed per question."
msgstr ""
"Créez ou modifiez un forum en cliquant sur le lien externe. Parmi les "
"options d'édition, choisissez si vous souhaitez que le *Mode Forum* soit "
"*Questions* : une seule réponse est autorisée par question ou *Discussions* "
": plusieurs réponses sont autorisées par question."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
msgid "Overview of a forum’s settings page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31
msgid ""
"From now on, logged in users can start their discussions. To keep track of "
"posts, go to :menuselection:`Website --> Forum --> Posts`."
msgstr ""
"Désormais, les utilisateurs connectés peuvent démarrer leurs discussions. "
"Pour garder une trace des messages, allez à :menuselection:`Site web --> "
"Forum --> Messages`."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
msgid ""
"Overview of the Forums page of a website to show the available ones in Odoo "
"Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38
msgid ""
"Turn tickets into forum posts by simply clicking on *Share on the Forum* on "
"the ticket's page."
msgstr ""
"Transformez les tickets en messages sur le forum en cliquant simplement sur "
"*Partager sur le forum* sur la page du ticket."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45
msgid "eLearning"
msgstr "eLearning"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47
msgid ""
"In addition to a forum, offer online courses. When doing so, you link your "
"customers and users’ needs and questions to useful content, helping to boost"
" efficiency as they can also find their answers there."
msgstr ""
"En plus d'un forum, proposez des cours en ligne. Ce faisant, vous reliez les"
" besoins et les questions de vos clients et utilisateurs à un contenu utile,"
" ce qui contribue à accroître l'efficacité car ils peuvent également y "
"trouver leurs réponses."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *eLearning*."
msgstr ""
"Allez dans :menuselection:`Assistance --> Configuration --> Equipes "
"d'assistance` et activez *eLearning*."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
msgid ""
"Overview of the settings page of a customer care team emphasizing the feature elearning in\n"
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61
msgid ""
"Once the structure and content of your course are ready, *Publish* it by "
"clicking on *Unpublished*."
msgstr ""
"Une fois la structure et le contenu de votre cours prêts, *Publiez-le* en "
"cliquant sur *Non publié*."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
msgid "View of a course being published for Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67
msgid ""
"To keep track of your course statistics, go to *eLearning* and *View "
"Course*."
msgstr ""
"Pour suivre les statistiques de votre cours, accédez à *eLearning* et "
"*Afficher le cours*."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
msgid "View of the elearning applications dashboard for Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid "Todo"
msgstr "À faire"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid ""
"DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE "
"AVAILABLE!"
msgstr ""
"LES DÉTAILS/INFOS DOIVENT PROVENIR DE DOCS ELEARNING. PAR CONSÉQUENT, LIEZ "
"LES DOCS UNE FOIS DISPONIBLE !"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
msgid "Getting Started"
msgstr "Commencer"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:5
msgid ""
"Helpdesk teams provide your customers with support to queries or errors they"
" might encounter while using your product/service. Therefore, a successful "
"scheme where you can organize multiple teams with their customized pipeline,"
" visibilities settings, and ticket traceability is essential."
msgstr ""
"Les équipes d'Assistance fournissent à vos clients une assistance pour les "
"questions ou les erreurs qu'ils pourraient rencontrer lors de l'utilisation "
"de votre produit/service. Par conséquent, une organisation efficace dans "
"laquelle vous pouvez gérer plusieurs équipes avec leur pipeline "
"personnalisé, les paramètres de visibilité et la traçabilité des tickets est"
" essentiel."

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:10
msgid "Set up teams"
msgstr "Mise en place des équipes"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:12
msgid ""
"To modify or create teams, go to :menuselection:`Helpdesk --> Configuration "
"--> Helpdesk Teams`."
msgstr ""
"Pour modifier ou créer des équipes, allez dans :menuselection:`Assistance "
"--> Configuration --> Equipes d'assistance`."

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:14
msgid ""
"Setting up multiple teams allows you to group tickets by your channels "
"(example: BE/US), or by your support services' types (example: IT, "
"accounting, admin, etc.)."
msgstr ""
"La configuration de plusieurs équipes vous permet de regrouper les tickets "
"par vos canaux (exemple : BE/US), ou par vos types de services de support "
"(exemple : IT, comptabilité, admin, etc.)."

#: ../../content/applications/services/helpdesk/overview/getting_started.rstNone
msgid "View of the helpdesk teams page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:21
msgid "Team’s productivity and visibility"
msgstr "Productivité et visibilité de l'équipe"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:23
msgid ""
"Teams can have individual *Assignment Methods* to ensure that tickets get "
"redirected to the right person:"
msgstr ""
"Les équipes peuvent avoir des *méthodes d'assignation* individuelles pour "
"s'assurer que les tickets sont redirigés vers la bonne personne :"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:26
msgid ""
"*Manually*: tickets are manually assigned, allowing employees to manage "
"their own workload and target tickets they are experts at;"
msgstr ""
"*Manuellement* : les tickets sont attribués manuellement, ce qui permet aux "
"employés de gérer leur propre charge de travail et de cibler les tickets "
"pour lesquels ils sont experts ;"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:28
msgid ""
"*Random*: tickets are randomly assigned and everyone gets the same amount. "
"This method ensures that all tickets are handled as the assignment happens "
"automatically;"
msgstr ""
"*Aléatoire* : les tickets sont attribués au hasard et tout le monde en "
"reçoit la même quantité. Cette méthode garantit que tous les tickets sont "
"traités au fur et à mesure que l'affectation se produit automatiquement ;"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:30
msgid ""
"*Balanced*: tickets are assigned to the person with the least amount of "
"tickets so that everyone fairly gets the same amount. Thereby, you ensure "
"that all tickets get to be taken care of."
msgstr ""
"*Équilibré* : les tickets sont attribués à la personne ayant le moins de "
"tickets afin que tout le monde reçoive équitablement la même quantité. "
"Ainsi, vous vous assurez que tous les tickets seront pris en charge."

#: ../../content/applications/services/helpdesk/overview/getting_started.rstNone
msgid ""
"View of a helpdesk team settings page emphasizing the productivity and visibility features\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:40
msgid ""
"For the *Random* and *Balanced* assignment methods, you can set the *Team "
"Members* among whom tickets are assigned. Leave the field empty to include "
"all employees (with the proper access rights)."
msgstr ""
"Pour les méthodes d'assignation *Aléatoire* et *Équilibré*, vous pouvez "
"définir les *Membres de l'équipe* parmi lesquels les tickets sont attribués."
" Laissez le champ vide pour inclure tous les employés (avec les droits "
"d'accès appropriés)."

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:43
msgid ""
"The *Team Visibility* feature allows you to specify who can see and access "
"the team’s tickets. Therefore, ticket’s with sensible information are only "
"seen by the right people. Leave the field empty to include all employees "
"(with the proper access rights)."
msgstr ""
"La fonction *Visibilité de l'équipe* vous permet de spécifier qui peut voir "
"et accéder aux tickets de l'équipe. Par conséquent, les tickets contenant "
"des informations sensibles ne sont vus que par les personnes habilitées. "
"Laissez le champ vide pour inclure tous les employés (avec les droits "
"d'accès appropriés)."

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:46
msgid "Set up stages and share it among teams"
msgstr "Configurez des étapes et partagez-les entre les équipes"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:48
msgid ""
"To set up stages, go to :menuselection:`Helpdesk --> Configuration --> "
"Stages`. Then, create and/or edit stages as you need and set specific teams "
"to use certain stages under *Team*."
msgstr ""
"Pour configurer les étapes, allez dans :menuselection:`Assistance --> "
"Configuration --> Etapes`. Ensuite, créez et/ou modifiez les étapes selon "
"vos besoins et définissez des équipes spécifiques pour utiliser certaines "
"d'entre elles sous *Équipe*."

#: ../../content/applications/services/helpdesk/overview/getting_started.rstNone
msgid ""
"View of a stage’s setting page emphasizing the option to add teams in Odoo "
"Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:55
msgid ""
"Stages can be shared between one or multiple teams, allowing you to adapt "
"the pipeline to your individual needs. They also apply a visibility and "
"access rule, as other teams are not able to see or use the stage."
msgstr ""
"Les étapes peuvent être partagées entre une ou plusieurs équipes, ce qui "
"vous permet d'adapter le pipeline à vos besoins individuels. Elles "
"appliquent également une règle de visibilité et d'accès, car les autres "
"équipes ne peuvent pas voir ou utiliser l'étape."

#: ../../content/applications/services/helpdesk/overview/getting_started.rstNone
msgid "View of a team’s kanban view in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:64
msgid ":doc:`/applications/general/users`"
msgstr ":doc:`/applications/general/users`"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
msgid "Ratings"
msgstr "Évaluations"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
msgid ""
"Allow customers to rate their experience with your helpdesk teams to "
"strengthen your credibility and gain their trust. Reviews can also influence"
" a customer’s decision and open space for feedback that can help you improve"
" the quality of your services."
msgstr ""
"Permettez aux clients d'évaluer leur expérience avec vos équipes "
"d'assistance afin de renforcer votre crédibilité et gagner leur confiance. "
"Les avis peuvent également influencer la décision d'un client et ouvrir un "
"espace de commentaires qui peuvent vous aider à améliorer la qualité de vos "
"services."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *Ratings on tickets*. The feature automatically adds a default email "
"template on the non-folded *closing stage(s)* of that team."
msgstr ""
"Allez dans :menuselection:`Assistance --> Configuration --> Equipes "
"d'assistance` et activez *Notes sur les tickets*. La fonctionnalité ajoute "
"automatiquement un modèle d'email par défaut sur les *étapes de clôture* non"
" repliées de cette équipe."

#: ../../content/applications/services/helpdesk/overview/ratings.rstNone
msgid ""
"Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:21
msgid ""
"To edit the email template and the stage(s) set as the closing ones, go to "
"the Kanban view of your helpdesk team and click on *Settings*, then on *Edit"
" Stage*."
msgstr ""
"Pour modifier le modèle d'email et la ou les étape(s) définie(s) comme "
"étapes de clôture, accédez à la vue Kanban de votre équipe d'assistance et "
"cliquez sur *Paramètres*, puis sur *Modifier l'étape*."

#: ../../content/applications/services/helpdesk/overview/ratings.rstNone
msgid ""
"Overview of a helpdesk team kanban view emphasizing the menu edit stage in "
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:28
msgid ""
"Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, "
"an email is sent to the customer."
msgstr ""
"Désormais, une fois qu'un ticket atteint l'étape ou les étapes désignées "
"comme *étape de clôture*, un email est envoyé au client."

#: ../../content/applications/services/helpdesk/overview/ratings.rstNone
msgid ""
"View of a standard helpdesk customer review email template for Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:35
msgid ""
"Ratings can be seen on the chatter of each ticket, under the *See Customer "
"Satisfaction* link on the main dashboard, and through *Reporting*."
msgstr ""
"Les notes peuvent être consultées sur le chat de chaque ticket, sous le lien"
" *Voir la satisfaction client* sur le tableau de bord principal et via "
"*Rapports*."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:39
msgid "Ratings visible on the customer portal"
msgstr "Notes visibles sur le portail client"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:41
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *Display Rating on Customer Portal*. Now, by clicking on the helpdesk"
" team’s name on their ticket, customers can see its ratings."
msgstr ""
"Allez dans :menuselection:`Assistance --> Configuration --> Equipes "
"d'Assistance` et activez *Afficher le classement sur le portail client*. "
"Maintenant, en cliquant sur le nom de l'équipe du service d'assistance "
"affiché sur leur ticket, les clients peuvent voir ses évaluations."

#: ../../content/applications/services/helpdesk/overview/ratings.rstNone
msgid ""
"View of the helpdesk ticket from a user’s portal emphasizing the link to the helpdesk team\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88
#: ../../content/applications/services/helpdesk/overview/sla.rst:47
msgid ":doc:`../advanced/close_tickets`"
msgstr ":doc:`../advanced/close_tickets`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
msgid "Start Receiving Tickets"
msgstr "Commencer à recevoir des tickets"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5
msgid ""
"Offering a variety of channels from where your customers can contact you "
"grants them flexibility and the right to choose the best one for themselves."
" And, in order to make sure inquiries across all channels get addressed, it "
"is essential to have a solution where all interactions come in one place."
msgstr ""
"Offrir une variété de canaux à partir desquels vos clients peuvent vous "
"contacter leur donne de la flexibilité et le choix de la manière la plus "
"adaptée de vous contacter. Afin de s'assurer que les demandes provenant de "
"tous les canaux sont traitées, il est essentiel d'avoir une solution où "
"toutes les interactions se trouvent au même endroit."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11
msgid "Channels options to submit tickets"
msgstr "Canaux disponibles pour soumettre des tickets"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, and "
"enable the following features as you want them to be available to your "
"users."
msgstr ""
"Accédez à :menuselection:`Assistance --> Configuration --> Equipes "
"d'assistance` et activez les fonctionnalités suivantes, car vous souhaitez "
"qu'elles soient disponibles pour vos utilisateurs."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
msgid ""
"View of a helpdesk teams setting page emphasizing the channels options in "
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21
msgid "Email Alias"
msgstr "Alias d'email"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:24
msgid ""
"Let your customers submit tickets by sending an email to your support email "
"address. The subject line of the email becomes the title of the ticket and "
"the content is shown in the Chatter."
msgstr ""
"Laissez vos clients soumettre des tickets en envoyant un email à votre "
"adresse d'assistance. La ligne d'objet de l'email devient le titre du ticket"
" et le contenu est affiché dans le Chatter."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26
msgid ""
"Select *Configure domain name* to be redirected to *Settings* and, from "
"there, enable *External Email Servers* to determine or change your *Alias "
"Domain*."
msgstr ""
"Sélectionnez *Configurer le nom de domaine* pour être redirigé vers "
"*Paramètres* et, à partir de là, activez *Serveurs de messagerie externes* "
"pour déterminer ou modifier votre *Alias Domain*."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
msgid ""
"View of the settings page of a helpdesk team emphasizing the email alias feature\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:35
msgid ""
"Using your own email server is required to send and receive emails in Odoo "
"Community and Enterprise. Online users benefit from a ready-to-use email "
"server."
msgstr ""
"L'utilisation de votre propre serveur de messagerie est nécessaire pour "
"envoyer et recevoir des emails dans Odoo Community et Odoo Enterprise. Les "
"utilisateurs Online bénéficient d'un serveur de messagerie prêt à l'emploi."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:39
msgid "Website Form"
msgstr "Formulaire de Site Web"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:41
msgid ""
"Allow your customers to submit a ticket by filling in a form through your "
"website."
msgstr ""
"Permettez à vos clients de soumettre un ticket en remplissant un formulaire "
"via votre site web."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:42
msgid ""
"Once the feature is activated, get redirected to your website by clicking on"
" *Go to Website*."
msgstr ""
"Une fois la fonctionnalité activée, vous serez redirigé vers votre site web "
"en cliquant sur *Aller au site web*."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
msgid ""
"View of the settings page of a helpdesk team emphasizing the Go to Website button in\n"
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:49
msgid ""
"From the website page customize the form as you like. Then, publish it by "
"clicking on *Unpublished*."
msgstr ""
"À partir de la page du site web, personnalisez le formulaire comme vous le "
"souhaitez. Ensuite, publiez-le en cliquant sur *Non publié*."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
msgid "View of the website form to submit a ticket for Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56
msgid "Live Chat"
msgstr "Live Chat"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:59
msgid ""
"Through live interactions with your website visitors, helpdesk tickets can "
"be instantly created and redirected to the right person."
msgstr ""
"Grâce à des interactions en direct avec les visiteurs de votre site web, les"
" tickets d'assistance peuvent être instantanément créés et redirigés vers la"
" bonne personne."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:61
msgid ""
"Click on your helpdesk team's name - for the example below: *Customer Care* "
"- and :doc:`set up your channel "
"</applications/websites/livechat/overview/get_started>`."
msgstr ""
"Cliquez sur le nom de votre équipe d'assistance - pour l'exemple ci-dessous "
": *Customer Care* - et :doc:`configurer votre chaîne "
"</applications/websites/livechat/overview/get_started>`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
msgid ""
"View of the settings page of a helpdesk team emphasizing the live chat features and links\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:68
msgid ""
"Now, your operators can create tickets by using the :doc:`command "
"</applications/websites/livechat/overview/responses>` */helpdesk "
"(subject_of_ticket)*."
msgstr ""
"Désormais, vos opérateurs peuvent créer des tickets en utilisant la "
":doc:`commande </applications/websites/livechat/overview/responses>` "
"*/helpdesk (subject_of_ticket)*."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:72
msgid "Prioritize tickets"
msgstr "Prioriser les tickets"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:74
msgid ""
"Use the stars to prioritize your tickets. The most urgent ones appear at the"
" top of your list on the Kanban view."
msgstr ""
"Utilisez les étoiles pour prioriser vos tickets. Les plus urgents "
"apparaissent en haut de votre liste sur la vue Kanban."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:77
msgid "1 star = *Low priority*"
msgstr "1 étoile = *Priorité faible*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:78
msgid "2 stars = *High priority*"
msgstr "2 étoiles = *Priorité élevée*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:79
msgid "3 stars = *Urgent*"
msgstr "3 étoiles = *Urgent*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
msgid ""
"View of a team’s kanban view and the prioritized tasks in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:87
#: ../../content/applications/services/helpdesk/overview/reports.rst:60
msgid ":doc:`sla`"
msgstr ":doc:`sla`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:89
msgid ":doc:`/applications/general/email_communication/email_servers`"
msgstr ":doc:`/applications/general/email_communication/email_servers`"

#: ../../content/applications/services/helpdesk/overview/reports.rst:3
msgid "Reports for a Better Support"
msgstr "Des rapports pour une meilleur assistance"

#: ../../content/applications/services/helpdesk/overview/reports.rst:5
msgid ""
"An efficient customer service solution should have a built-in reporting "
"option. Reports allow you to track trends, identify areas for improvement, "
"manage employees’ workloads and, most importantly, meet your customer’s "
"expectations."
msgstr ""
"Une solution de service client efficace doit avoir une option de création de"
" rapports intégrée. Les rapports vous permettent de suivre les tendances, "
"d'identifier les domaines à améliorer, de gérer la charge de travail des "
"employés et, surtout, de répondre aux attentes de vos clients."

#: ../../content/applications/services/helpdesk/overview/reports.rst:10
msgid "Cases"
msgstr "Cas"

#: ../../content/applications/services/helpdesk/overview/reports.rst:12
msgid "Some examples of the reports Odoo Helpdesk can generate include:"
msgstr "Voici quelques exemples de rapports qu'Odoo Assistance peut générer :"

#: ../../content/applications/services/helpdesk/overview/reports.rst:14
msgid "The number of tickets *grouped by* team and ticket type."
msgstr "Le nombre de tickets *groupés par* équipe et type de tickets."

#: ../../content/applications/services/helpdesk/overview/reports.rst:17
msgid ""
"In this manner, you are able to evaluate which ticket types have been the "
"most frequent ones, plus the workload of your teams."
msgstr ""
"De cette manière, vous êtes en mesure d'évaluer quels types de tickets ont "
"été les plus fréquents, ainsi que la charge de travail de vos équipes."

#: ../../content/applications/services/helpdesk/overview/reports.rst:19
msgid ""
"Apply *Time Ranges* if you would like to make comparisons to a *Previous "
"Period* or a *Previous Year*."
msgstr ""
"Appliquez *Plages de temps* si vous souhaitez faire des comparaisons avec "
"une *Période précédente* ou une *Année précédente*."

#: ../../content/applications/services/helpdesk/overview/reports.rstNone
msgid ""
"View of a helpdesk ticket analysis by team and ticket type in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:25
msgid "The number of tickets closed per day, per team."
msgstr "Le nombre de tickets clos par jour, par équipe."

#: ../../content/applications/services/helpdesk/overview/reports.rst:27
msgid ""
"Get an overview of how many requests each team is closing per day in order "
"to measure their performance. Identify productivity levels to understand how"
" many requests they are able to handle."
msgstr ""
"Obtenez un aperçu du nombre de demandes que chaque équipe clos par jour afin"
" de mesurer ses performances. Identifiez les niveaux de productivité pour "
"comprendre le nombre de demandes qu'elles sont capables de traiter."

#: ../../content/applications/services/helpdesk/overview/reports.rstNone
msgid ""
"View of a helpdesk ticket analysis by team and close date in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:35
msgid ""
"Filter it by *Assignee* to see Key Performance Indicators (KPI) per agent."
msgstr ""
"Filtrez-le par *Responsable* pour voir les indicateurs de performance clés "
"(KPI) par agent."

#: ../../content/applications/services/helpdesk/overview/reports.rst:37
msgid ""
"The number of hours tickets are taking to be solved, grouped by team and "
"ticket type."
msgstr ""
"Le nombre d'heures nécessaire pour résoudre les tickets, regroupés par "
"équipe et type de ticket."

#: ../../content/applications/services/helpdesk/overview/reports.rst:39
msgid ""
"Check if your expectations are met by *measuring* the *Time to close "
"(hours)*. Your customers not only expect fast responses but they also want "
"their issues to be handled quickly."
msgstr ""
"Vérifiez si vos attentes sont satisfaites en *mesurant* le *Temps de clôture"
" (heures)*. Vos clients attendent non seulement des réponses rapides, mais "
"ils souhaitent également que leurs problèmes soient traités rapidement."

#: ../../content/applications/services/helpdesk/overview/reports.rstNone
msgid ""
"View of helpdesk ticket analysis of the hours to close by ticket type and team in\n"
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:48
msgid "Save filters"
msgstr "Enregistrer les filtres"

#: ../../content/applications/services/helpdesk/overview/reports.rst:50
msgid ""
"Save the filters you use the most and avoid having to reconstruct them every"
" time they are needed. To do so, set the groups, filters, and measures "
"needed. Then, go to *Favorites*."
msgstr ""
"Enregistrez les filtres que vous utilisez le plus et évitez d'avoir à les "
"reconstruire à chaque fois que vous en avez besoin. Pour ce faire, "
"définissez les groupes, les filtres et les mesures nécessaires. Ensuite, "
"allez dans *Favoris*."

#: ../../content/applications/services/helpdesk/overview/reports.rstNone
msgid ""
"View of helpdesk ticket analysis emphasizing the option to add a filter as a favorite one\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:59
msgid ":doc:`receiving_tickets`"
msgstr ":doc:`receiving_tickets`"

#: ../../content/applications/services/helpdesk/overview/sla.rst:3
msgid "Service Level Agreements (SLA)"
msgstr "Accords de niveau de service (SLA)"

#: ../../content/applications/services/helpdesk/overview/sla.rst:5
msgid ""
"Service Level Agreements (SLA) are commitments you make with your customers "
"to outline how a service is delivered. It bolsters trust between you and "
"your customers as it makes clear what needs to be done, to what standard, "
"and when."
msgstr ""
"Les accords de niveau de service (SLA) sont des engagements que vous prenez "
"avec vos clients pour décrire comment un service est fourni. Il renforce la "
"confiance entre vous et vos clients car il indique clairement ce qui doit "
"être fait, selon quelle norme et sous quels délais."

#: ../../content/applications/services/helpdesk/overview/sla.rst:10
msgid "Create your policies"
msgstr "Créer vos politiques"

#: ../../content/applications/services/helpdesk/overview/sla.rst:13
msgid ""
"First, enable the feature on the settings of the team you would like "
"policies to be applied, going to :menuselection:`Helpdesk --> Configuration "
"--> Helpdesk Teams`."
msgstr ""
"Tout d'abord, activez la fonctionnalité dans les paramètres de l'équipe à "
"laquelle vous souhaitez appliquer les politiques, en accédant à "
":menuselection:`Assistance --> Configuration --> Equipes d'assistance`."

#: ../../content/applications/services/helpdesk/overview/sla.rst:15
msgid ""
"Create your policies through the team’s settings page or go to "
":menuselection:`Helpdesk --> Configuration --> SLA Policies`."
msgstr ""
"Créez vos politiques via la page des paramètres de l'équipe ou accédez à "
":menuselection:`Assistance --> Configuration --> Politiques SLA`."

#: ../../content/applications/services/helpdesk/overview/sla.rstNone
msgid "View of an SLA form in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:23
msgid ""
"Choose to which **Team** the policy is relevant and the **Minimum Priority**"
" a ticket needs to have for the policy to be applied."
msgstr ""
"Choisissez pour quelle **équipe** la politique est pertinente et la "
"**priorité minimale** qu'un ticket doit avoir pour que la politique soit "
"appliquée."

#: ../../content/applications/services/helpdesk/overview/sla.rst:27
msgid ""
"**Target** is the stage a ticket needs to reach within the period defined to"
" satisfy the SLA. The period is based on the ticket’s creation date, and a "
"deadline is set on the ticket’s form once it matches an SLA policy rule. If "
"a ticket has more than one policy applied to it, the closest deadline of all"
" SLAs is the one considered."
msgstr ""
"**La Cible** est le stade qu'un ticket doit atteindre dans la période "
"définie pour satisfaire le SLA. La période est basée sur la date de création"
" du ticket, et une date limite est définie sur le formulaire du ticket une "
"fois qu'il correspond à une règle du SLA. Si un ticket a plus d'une "
"politique qui lui est appliquée, la date limite la plus proche de tous les "
"SLA est celle qui est prise en compte."

#: ../../content/applications/services/helpdesk/overview/sla.rst:29
msgid ""
"When a ticket has satisfied an SLA policy, the SLA tag appears in green and "
"the deadline field is not shown anymore."
msgstr ""
"Lorsqu'un ticket a satisfait à une politique de SLA, le tag SLA apparaît en "
"vert et le champ de la date limite n'est plus affiché."

#: ../../content/applications/services/helpdesk/overview/sla.rstNone
msgid "View of a ticket’s form emphasizing a satisfied SLA in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:37
msgid "SLA Analysis"
msgstr "Analyse SLA"

#: ../../content/applications/services/helpdesk/overview/sla.rst:39
msgid ""
"Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply"
" *Filters* and *Group by* to identify tickets that should be prioritized and"
" keep track of upcoming deadlines."
msgstr ""
"Allez sur :menuselection:`Assistance --> Analyse --> Analyse Statut SLA`. "
"Appliquez des *Filtres* et des *Groupes par* pour identifier les tickets qui"
" doivent être priorisés et suivre les échéances à venir."

#: ../../content/applications/services/helpdesk/overview/sla.rstNone
msgid ""
"View of the SLA status analysis page emphasizing the group by option in Odoo"
" Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice.rst:5
msgid "Timesheet and Invoice"
msgstr "Feuille de temps et facture"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:3
msgid "Invoice Time Spent on Tickets (Prepaid Support Services)"
msgstr ""
"Facturer le temps passé sur les tickets (services d'assistance prépayés)"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:5
msgid ""
"Have the option to work with prepaid support services, meaning that a sales "
"order and a corresponding invoice are issued and, once the service is done, "
"you can deduct the time spent. Odoo allows it to happen because the "
"applications are fully integrated, resulting in faster responses to your "
"customer needs."
msgstr ""
"Avoir la possibilité de travailler avec des services d'assistance prépayés, "
"ce qui signifie qu'un bon de commande et une facture correspondante sont "
"émis et, une fois le service effectué, vous pouvez déduire le temps utilisé."
" Odoo le permet car les applications sont entièrement intégrées, cela se "
"traduit par une répondre plus rapidement aux besoins de vos clients."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:14
msgid "Step 1: Set up a helpdesk team"
msgstr "Étape 1 : Mettre en place une équipe d'assistance"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:17
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, create"
" or edit an existing team, and enable *Timesheet on Ticket* and *Time "
"Reinvoicing*."
msgstr ""
"Accédez à :menuselection:`Assistance --> Configuration --> Equipes "
"d'assistance`, créez ou modifiez une équipe existante et activez *Feuille de"
" temps sur ticket* et *Refacturation du temps*."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:20
msgid ""
"Select or create a project under *Timesheet on Ticket*. The selected/created"
" is the one at which employees timesheet on by default. However, it can be "
"ultimately modified on each ticket."
msgstr ""
"Sélectionnez ou créez un projet sous *Feuille de temps sur un ticket*. Le "
"projet sélectionné/créé est celui sur lequel les employés effectuent leur "
"pointage par défaut. Cependant, il peut être modifié ultérieurement sur "
"chaque ticket."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid ""
"View of a helpdesk team settings page emphasizing the timesheet on ticket and time\n"
"reinvoicing features in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:28
msgid "Step 2: Set up a service"
msgstr "Étape 2 : Configurer un service"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:31
msgid ""
"Go to :menuselection:`Sales --> Configuration --> Settings` and enable "
"*Units of Measure* to optionally be able to choose *hours* (for example) as "
"the unit of measure of your service."
msgstr ""
"Allez dans :menuselection:`Ventes --> Configuration --> Paramètres` et "
"activez *Unités de mesure* pour éventuellement pouvoir choisir *heures* (par"
" exemple) comme unité de mesure de votre service."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:33
msgid ""
"Then, go to :menuselection:`Sales --> Products --> Products`, create or edit"
" an existing one, and set its *Product Type* as *Service*."
msgstr ""
"Ensuite, allez dans :menuselection:`Ventes --> Produits --> Produits`, créez"
" ou modifiez-en un existant et définissez son *Type de produit* sur "
"*Service*."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid ""
"View of a product's form emphasizing the product type and unit of measure fields in Odoo\n"
"Sales"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:40
msgid ""
"Now, select the invoicing management you would like to have under the "
"*Sales* tab. We recommend the following configuration:"
msgstr ""
"Maintenant, sélectionnez la gestion de facturation que vous souhaitez avoir "
"sous l'onglet *Ventes*. Nous recommandons la configuration suivante :"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid ""
"View of a product form and the invoicing options under the tab sales in Odoo"
" Sales"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:47
msgid ""
"This configuration ensures that the customer is invoiced by the number of "
"hours predicted in the sales order, meaning that less or extra hours "
"recorded are not taken into account. It also ensures that every time a sales"
" order is confirmed, a new task is created under the right project, "
"automating the process."
msgstr ""
"Cette configuration garantit que le client est facturé au nombre d'heures "
"prévu dans la commande client, ce qui signifie que les heures en moins ou en"
" plus enregistrées ne sont pas prises en compte. Il garantit également qu'à "
"chaque fois qu'une commande client est confirmée, une nouvelle tâche est "
"créée sous le bon projet, ce qui automatise le processus."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:53
msgid ""
"We recommend setting up a specific project, as it was done for this flow "
"example. The important thing to remember is that the sales order item needs "
"to be set on the corresponding project or task, in order to reinvoice the "
"time spent on a ticket."
msgstr ""
"Nous vous recommandons de configurer un projet spécifique, comme cela a été "
"fait pour cet exemple de flux. L'important est de retenir que le poste de "
"commande client doit être paramétré sur le projet ou la tâche "
"correspondante, afin de refacturer le temps passé sur un ticket."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:58
msgid "Prevision an invoice and record time"
msgstr "Prévoir une facture et enregistrer le temps"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:61
msgid "Step 1: Place an order"
msgstr "Étape 1 : Passer une commande"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:63
msgid ""
"Go to :menuselection:`Sales --> Orders --> Orders` and create one for the "
"helpdesk service product you have previously set up, with the customer who "
"needs the ticket to be opened. Set the number of hours needed to assist the "
"customer and *Confirm* the order."
msgstr ""
"Allez dans :menuselection:`Ventes --> Commandes --> Commandes` et créez-en "
"une pour le produit de service d'assistance que vous avez précédemment "
"configuré, avec le client qui a besoin que le ticket soit ouvert. Définissez"
" le nombre d'heures nécessaires pour assister le client et *Confirmez* la "
"commande."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid "View of a sales order emphasizing the order lines in Odoo Sales"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:72
msgid "Step 2: Invoice the customer"
msgstr "Étape 2 : Facturer le client"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:74
msgid "In *Sales*, select the respective sales order to *Create Invoice*."
msgstr ""
"Dans *Ventes*, sélectionnez la commande client correspondante pour *Créer "
"une facture*."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid ""
"View of a sales order emphasizing the create invoice button in Odoo Sales"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:82
msgid "Step 3: Link the task to the ticket"
msgstr "Étape 3 : Associer la tâche au ticket"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:84
msgid ""
"Now, in *Helpdesk*, create or edit the respective ticket and link it to the "
"task created by the confirmation of the sales order."
msgstr ""
"Maintenant, dans *Assistance*, créez ou modifiez le ticket correspondant et "
"liez-le à la tâche créée par la confirmation de la commande client."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid "View of a helpdesk ticket emphasizing the field task in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:92
msgid "Step 4: Record the time spent"
msgstr "Étape 4 : Enregistrer le temps passé"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:94
msgid ""
"Still on the respective helpdesk ticket, record the hours performed under "
"the *Timesheets* tab."
msgstr ""
"Toujours sur le ticket d'assistance respectif, enregistrez les heures "
"prestées sous l'onglet *Feuilles de temps*."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid ""
"View of a helpdesk ticket emphasizing the timesheets tab in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:100
msgid ""
"Note that the hours recorded on the ticket form are shown on the *Delivered*"
" column in the sales order."
msgstr ""
"Notez que les heures enregistrées sur le formulaire du ticket sont affichées"
" dans la colonne *Livré* du bon de commande."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid "View of a sales order emphasizing the delivered column in Odoo Sales"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:108
msgid ""
"Hours recorded on the ticket are automatically shown in *Timesheets* and on "
"the dedicated task."
msgstr ""
"Les heures enregistrées sur le ticket sont automatiquement affichées dans "
"*Feuilles de temps* et sur la tâche dédiée."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:111
msgid ":doc:`reinvoice_from_project`"
msgstr ":doc:`reinvoice_from_project`"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:112
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:104
msgid ""
":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`"
msgstr ""
":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:3
msgid "Invoice Time Spent on Tickets (Postpaid Support Services)"
msgstr ""
"Facturer le temps passé sur les tickets (services d'assistance postpayés)"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:5
msgid ""
"The :guilabel:`Timesheets` integration provides more control and "
"transparency over how clients are charged, and what they're specifically "
"billed for."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:8
msgid ""
"In Odoo, the Helpdesk agent can use the ticket to record timesheets. Once a "
"ticket is solved, the client can be billed for the time spent on the ticket."
" Odoo will pull from the ticket's timesheet to accurately bill the client."
msgstr ""
"Dans Odoo, l'agent de l'Assistance peut utiliser le ticket pour enregistrer "
"des feuilles de temps. Une fois qu'un ticket est résolu, le client peut être"
" facturé pour le temps passé sur le ticket. Odoo s'appuiera sur la feuille "
"de temps du ticket pour facturer le client avec précision."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:13
msgid "Configuration"
msgstr "Configuration"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:15
msgid ""
"To turn on the :guilabel:`Timesheets` feature, go to "
":menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, select a "
"Helpdesk team, and then, click :guilabel:`Edit`. Next, enable the options "
":guilabel:`Timesheets` and :guilabel:`Time Billing`. Then, click "
":guilabel:`Save` to apply these changes to the Helpdesk team settings."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:20
msgid ""
"Once the :guilabel:`Timesheets` feature is enabled, a :guilabel:`Project` "
"drop-down option will appear below :guilabel:`Timesheets`. The "
":guilabel:`Project` drop-down option will automatically be set to a project "
"that Odoo created for the Helpdesk team. The tickets' timesheets will be "
"stored in the selected project."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:26
msgid "Create a sales order"
msgstr "Créer un bon de commande"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:28
msgid ""
"After a ticket comes into the pipeline, go to :menuselection:`Sales --> "
"Create`. Then, add the customer from the ticket to the :guilabel:`Customer` "
"field in the new quotation. In the :guilabel:`Order Lines` tab, create or "
"select a product to charge the customer for the time spent on their Helpdesk"
" ticket."
msgstr ""
"Une fois qu'un ticket arrive dans le pipeline, allez dans "
":menuselection:`Ventes --> Créer`. Ensuite, ajoutez le client du ticket au "
"champ :guilabel:`Client` du nouveau devis. Dans l'onglet :guilabel:`Lignes "
"de commande`, créez ou sélectionnez un produit pour facturer au client le "
"temps passé sur son ticket du service d'assistance."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:33
msgid ""
"If creating a new product from the sales order form, first give the product "
"a name by typing it in the :guilabel:`Product` column. Then, click "
":guilabel:`Create and edit`."
msgstr ""
"Si vous créez un nouveau produit à partir du formulaire de commande, donnez-"
"lui d'abord un nom en le saisissant dans la colonne :guilabel:`Produit`. "
"Ensuite, cliquez sur :guilabel:`Créer et modifier`."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:36
msgid ""
"First, in the :guilabel:`General Information` tab, set the "
":guilabel:`Product Type` to :guilabel:`Service` and the :guilabel:`Sales "
"Price` to the Helpdesk agent's service rate. Then, set the "
":guilabel:`Invoicing Policy` to :guilabel:`Based on Timesheets`. Finally, "
"click :guilabel:`Save` to create the new product and add it to the "
"quotation."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:41
msgid ""
"Once the product is added, click :guilabel:`Confirm` to turn the quotation "
"into a sales order."
msgstr ""
"Une fois le produit ajouté, cliquez sur :guilabel:`Confirmer` pour "
"transformer le devis en une commande."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rstNone
msgid "Create a sales order and add a product."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:48
msgid "Record a timesheet"
msgstr "Enregistrer une feuille de temps"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:50
msgid ""
"To record a timesheet, jump back to the Helpdesk ticket by going to the "
":guilabel:`Helpdesk` dashboard, clicking :guilabel:`Tickets` on the team's "
"card, and locating the correct ticket. Then, click :guilabel:`Edit` and use "
"the :guilabel:`Timesheets` tab to record the time spent on the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rstNone
msgid "Record time spent on a ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:60
msgid ""
"The ticket's timesheets can be recorded before or after the sales order is "
"made, the order doesn't matter."
msgstr ""
"Les feuilles de temps du ticket peuvent être enregistrées avant ou après la "
"réalisation du bon de commande, l'ordre importe peu."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:64
msgid "Link the Helpdesk ticket to the SO"
msgstr "Lier un ticket d'assistance à un bon de commande"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:66
msgid ""
"To link the :guilabel:`Sales Order` to the ticket, start on the ticket form "
"and click :guilabel:`Edit`. Next, select the :guilabel:`Sales Order` that "
"was created earlier from the :guilabel:`Sales Order Item` drop-down menu. "
"Odoo will automatically filter the options to only show sales orders that "
"are connected to the ticket's customer. Lastly, click :guilabel:`Save` to "
"connect the ticket and the :guilabel:`Sales Order Item`."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rstNone
msgid "Link the SO item to the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:77
msgid ""
"The :guilabel:`Sales Order Item` can be connected to the ticket before or "
"after any timesheets are recorded, the order doesn't matter."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:81
msgid "Modify billing rates"
msgstr "Modifier les tarifs de facturation"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:83
msgid ""
"If a timesheet entry is recorded, but the agent does not want to bill the "
"client for that time, go to the :guilabel:`Timesheets` tab and toggle on the"
" visibility of the :guilabel:`Sales Order Item` column. When filling out the"
" information for the timesheet entry, make sure to leave the non-billable "
"timesheet entry's :guilabel:`Sales Order Item` field blank."
msgstr ""
"Si une entrée de feuille de temps est enregistrée, mais que l'agent ne veut "
"pas facturer le client pour ce temps, allez dans l'onglet "
":guilabel:`Feuilles de temps` et activez la visibilité de la colonne "
":guilabel:`Ligne de vente`. Lorsque vous remplissez les informations pour "
"l'entrée de la feuille de temps, assurez-vous de laisser le champ "
":guilabel:`Ligne de vente` de l'entrée de feuille de temps non facturable "
"vide."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:88
msgid ""
"If the agent wants to charge a different rate for a timesheet entry, first, "
"add a new product to the connected :abbr:`SO (Sales Order)` priced at the "
"new rate. Then, select the new product in the timesheet entry's "
":guilabel:`Sales Order Item` field."
msgstr ""
"Si l'agent veut facturer un taux différent pour une entrée de feuille de "
"temps, il doit d'abord ajouter un nouveau produit au :abbr:`SO (bon de "
"commande)` en question avec un prix actualisé. Ensuite, sélectionnez le "
"nouveau produit dans le champ :guilabel:`Commande` de la feuille de temps."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:93
msgid "Create the invoice"
msgstr "Création d'une facture"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:95
msgid ""
"When the Helpdesk ticket is completed and the client is ready to be billed "
"for time, begin by clicking the :guilabel:`Sales Order` smart button on the "
"ticket form to navigate to the sales order. The :guilabel:`Delivered` column"
" should match the number of hours recorded on the ticket's timesheet. After "
"checking and filling out the relevant information, click :guilabel:`Create "
"Invoice` to bill the client for the time spent on the ticket. Odoo will "
"automatically generate an invoice to send to the client and the Helpdesk "
"ticket can officially be closed."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:103
msgid ":doc:`invoice_time`"
msgstr ":doc:`invoice_time`"

#: ../../content/applications/services/project.rst:8
msgid "Project"
msgstr "Projet"

#: ../../content/applications/services/project.rst:10
msgid ""
"Odoo Project is a tool to manage your ongoing projects. Schedule tasks, "
"assign activities to coworkers, and keep track of each project's "
"profitability."
msgstr ""

#: ../../content/applications/services/project.rst:14
#: ../../content/applications/services/timesheets.rst:11
msgid ""
"`Odoo Tutorials: Project and Timesheets "
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
msgstr ""
"`Tutoriels Odoo : Projet et feuilles de temps "
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"

#: ../../content/applications/services/project/tasks.rst:5
msgid "Tasks"
msgstr "Tâches"

#: ../../content/applications/services/project/tasks/email_alias.rst:3
msgid "Create Project's Tasks from an Email Alias"
msgstr "Créer des tâches de projet à partir d'un alias d'email"

#: ../../content/applications/services/project/tasks/email_alias.rst:5
msgid ""
"When you already have an email address that customers know from the top of "
"their heads, changing it is the last thing you want to do. Instead, link "
"that address to your project and transform those conversations into "
"structured work. It automatically creates a task in the first stage of a "
"project."
msgstr ""
"Lorsque vous avez déjà une adresse email que vos clients connaissent par "
"cœur, la changer est la dernière chose que vous voulez faire. Au lieu de "
"cela, liez cette adresse à votre projet et transformez ces conversations en "
"travail structuré. Cela crée automatiquement une tâche dans la première "
"étape d'un projet."

#: ../../content/applications/services/project/tasks/email_alias.rst:11
msgid "Set up an incoming email server"
msgstr "Configurer un serveur de messagerie entrant"

#: ../../content/applications/services/project/tasks/email_alias.rst:14
msgid ""
"On the *Settings* application, enable *External Email Servers* and define "
"the incoming email alias you would like to use."
msgstr ""
"Dans l'application *Paramètres*, activez *Serveurs de messagerie externes* "
"et définissez l'alias de messagerie entrant que vous souhaitez utiliser."

#: ../../content/applications/services/project/tasks/email_alias.rst:15
msgid ""
"**For more information**: "
":doc:`/applications/general/email_communication/email_servers`"
msgstr ""
"**Pour plus d'informations**: "
":doc:`/applications/general/email_communication/email_servers`"

#: ../../content/applications/services/project/tasks/email_alias.rst:18
msgid "Configure the email alias in your project"
msgstr "Configurer l'alias de messagerie dans votre projet"

#: ../../content/applications/services/project/tasks/email_alias.rst:22
msgid ""
"Now that you have the incoming email server set up, go to "
":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the "
"*Emails* tab, define the wanted email alias and choose the policy to receive"
" a message."
msgstr ""
"Maintenant que vous avez configuré le serveur de messagerie entrant, allez "
"dans :menuselection:`Projet --> Configuration --> Projets --> Modifier`. "
"Sous l'onglet *Emails*, définissez l'alias de messagerie souhaité et "
"choisissez la politique pour recevoir un message."

#: ../../content/applications/services/project/tasks/email_alias.rst:23
msgid "In addition, you can now directly set it when creating a new project."
msgstr ""
"De plus, vous pouvez désormais le définir directement lors de la création "
"d'un nouveau projet."

#: ../../content/applications/services/project/tasks/email_alias.rstNone
msgid ""
"In the settings of your project, define the emails alias under the tab email"
" in Odoo Project"
msgstr ""

#: ../../content/applications/services/project/tasks/email_alias.rst:30
msgid ""
"All the recipients of the email (To/Cc/Bcc) are automatically added as "
"followers of the task."
msgstr ""
"Tous les destinataires de l'email (À/Cc/Cci) sont automatiquement ajoutés en"
" tant que suiveurs de la tâche."

#: ../../content/applications/services/project/tasks/email_alias.rst:32
msgid "The email can be seen under the name of your project on the dashboard."
msgstr ""
"L'email peut être vu sous le nom de votre projet sur le tableau de bord."

#: ../../content/applications/services/project/tasks/email_alias.rstNone
msgid "View of the email alias chosen on the dashboard view in Odoo Project"
msgstr ""

#: ../../content/applications/services/timesheets.rst:8
msgid "Timesheets"
msgstr "Feuilles de temps"

#: ../../content/applications/services/timesheets/overview/time_off.rst:3
msgid "Create Timesheets upon Time Off Validation"
msgstr "Créer des feuilles de temps lors de la validation des congés"

#: ../../content/applications/services/timesheets/overview/time_off.rst:5
msgid ""
"Odoo automatically timesheets on project/tasks upon time off requests. This "
"allows for better overall control over the validation of timesheets, as it "
"does not leave place for forgetfulness and questions after hours that have "
"not been timesheeted by the employee."
msgstr ""
"Odoo établit automatiquement des feuilles de temps sur les projets/tâches "
"lors des demandes de congés. Cela permet un meilleur contrôle global sur la "
"validation des feuilles de temps, car il ne laisse pas de place aux oublis "
"et aux questions après les heures non renseignées par le salarié."

#: ../../content/applications/services/timesheets/overview/time_off.rst:9
msgid ""
"Activate the :ref:`developer mode <developer-mode>`, go to *Timesheets*, and"
" change the *Project* and *Task* set by default, if you like."
msgstr ""
"Activez le :ref:`mode développeur <developer-mode>`, allez dans *Feuilles de"
" temps* et modifiez le *Projet* et la *Tâche* définis par défaut, si vous le"
" souhaitez."

#: ../../content/applications/services/timesheets/overview/time_off.rstNone
msgid ""
"View of Timesheets setting enabling the feature record time off in Odoo "
"Timesheets"
msgstr ""

#: ../../content/applications/services/timesheets/overview/time_off.rst:16
msgid ""
"Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select"
" or create the needed type, and decide if you would like the requests to be "
"validated or not."
msgstr ""
"Allez dans :menuselection:`Congés --> Configuration -->  Types de congés`. "
"Sélectionnez ou créez le type nécessaire et décidez si vous souhaitez que "
"les demandes soient validées ou non."

#: ../../content/applications/services/timesheets/overview/time_off.rstNone
msgid ""
"View of a time off types form emphasizing the time off requests and timesheets section in\n"
"Odoo Time Off"
msgstr ""

#: ../../content/applications/services/timesheets/overview/time_off.rst:26
msgid ""
"Now, once the employee has requested his time off and the request has been "
"validated (or not, depending on the setting chosen), the time is "
"automatically allocated on *Timesheets*, under the respective project and "
"task."
msgstr ""
"Désormais, une fois que l'employé a demandé son congé et que la demande a "
"été validée (ou non, selon le paramètre choisi), le temps est "
"automatiquement attribué sur *Feuilles de temps*, sous le projet et la tâche"
" respectifs."

#: ../../content/applications/services/timesheets/overview/time_off.rst:27
msgid ""
"On the example below, the user requested *Paid Time off* from July 13th to "
"15th."
msgstr ""
"Dans l'exemple ci-dessous, l'utilisateur a demandé des *congés payés* du 13 "
"au 15 juillet."

#: ../../content/applications/services/timesheets/overview/time_off.rstNone
msgid "View of the time off request form in Odoo Time Off"
msgstr ""

#: ../../content/applications/services/timesheets/overview/time_off.rst:33
msgid ""
"Considering that validation is not required, the requested time off is "
"automatically displayed in *Timesheets*. If validation is necessary, the "
"time is automatically allocated after the responsible person for validating "
"does it so."
msgstr ""
"Etant donné qu'aucune validation n'est requise, le congé demandé est "
"automatiquement affiché dans *Feuilles de temps*. Si une validation est "
"nécessaire, le temps est automatiquement alloué après que la personne "
"responsable de la validation l'ait fait."

#: ../../content/applications/services/timesheets/overview/time_off.rstNone
msgid ""
"Video of timesheets emphasizing the requested time off from the employee in "
"Odoo Timesheets"
msgstr ""

#: ../../content/applications/services/timesheets/overview/time_off.rst:41
msgid ""
"Click on the magnifying glass, hovering over the concerned cell, to access "
"all the aggregated data on that cell (day), and see details regarding the "
"project/task."
msgstr ""
"Cliquez sur la loupe, survolant la cellule concernée, pour accéder à toutes "
"les données agrégées sur cette cellule (jour), et voir les détails "
"concernant le projet/la tâche."

#: ../../content/applications/services/timesheets/overview/time_off.rstNone
msgid "View of the details of a project/task in Odoo Timeheets"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:7
msgid "What can I expect from the support service?"
msgstr "Que puis-je attendre du service de Support ?"

#: ../../content/services/support/what_can_i_expect.rst:11
msgid "5 days a week"
msgstr "5 jours par semaine"

#: ../../content/services/support/what_can_i_expect.rst:13
msgid ""
"Your Odoo Online subscription includes **unlimited 24hr support at no extra "
"cost, Monday to Friday**. Our teams are located around the world to ensure "
"you have support, no matter your location. Your support representative could"
" be communicating to you from San Francisco, Belgium, or India!"
msgstr ""
"Votre abonnement Odoo Online inclut **un support illimité 24h/24 sans coût "
"supplémentaire, du lundi au vendredi**. Nos équipes se situent dans le monde"
" entier afin d'assurer que vous puissiez bénéficier du support, peut importe"
" où vous vous trouvez. Votre agent de support peut vous joindre depuis la "
"Belgique, San Francisco ou l'Inde !"

#: ../../content/services/support/what_can_i_expect.rst:18
msgid ""
"Our support team can be contacted through our `online support form "
"<https://www.odoo.com/help>`__."
msgstr ""
"Notre équipe Support est joignable via notre `formulaire de support en ligne"
" <https://www.odoo.com/help>`__."

#: ../../content/services/support/what_can_i_expect.rst:22
msgid "What kind of support is included?"
msgstr "Qu'est ce qui est inclus dans le Support ?"

#: ../../content/services/support/what_can_i_expect.rst:24
msgid ""
"Providing you with relevant material (guidelines, product documentation, "
"etc...)"
msgstr ""
"Vous fournir des informations pertinentes (consignes, documentation sur le "
"produit, etc...)"

#: ../../content/services/support/what_can_i_expect.rst:26
msgid ""
"Answers to issues that you may encounter in your standard Odoo database (eg."
" “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)"
msgstr ""
"Des réponses aux problèmes que vous pourriez rencontrer dans votre base de "
"données standard Odoo (ex : “Je ne parviens pas à fermer mon Point de Vente”"
" ou “Je ne trouve pas mes KPIs de vente”)"

#: ../../content/services/support/what_can_i_expect.rst:28
msgid "Questions related to your account, subscription, or billing"
msgstr "Des questions liées à votre compte, abonnement ou facturation"

#: ../../content/services/support/what_can_i_expect.rst:29
msgid ""
"Bug resolution (blocking issues or unexpected behaviour not due to "
"misconfiguration or customization)"
msgstr ""
"Résolution de bugs (problèmes bloquants ou comportement inattendus non dûs à"
" une mauvaise configuration ou personnalisation)"

#: ../../content/services/support/what_can_i_expect.rst:31
msgid ""
"Issues that might occur in a test database after upgrading to a newer "
"version"
msgstr ""
"Les problèmes qui pourraient survenir dans une base de données test après "
"une migration vers une version plus récente"

#: ../../content/services/support/what_can_i_expect.rst:33
msgid ""
"*Odoo Support does not make changes to your production database without your"
" agreement and gives you the material and knowledge to do it yourself!*"
msgstr ""
"*Odoo Support n'apporte aucune modification à votre base de données de "
"production sans votre accord et vous donne le matériel et les connaissances "
"nécessaires pour le faire vous-même!*"

#: ../../content/services/support/what_can_i_expect.rst:38
msgid "What kind of support is not included?"
msgstr "Qu'est ce qui n'est pas inclus dans le Support ?"

#: ../../content/services/support/what_can_i_expect.rst:40
msgid ""
"Questions that require us to understand your business processes in order to "
"help you implement your database"
msgstr ""
"Les questions qui nous demandent de comprendre les flux de travail de votre "
"entreprise afin de vous aider à vous implémenter votre base de données"

#: ../../content/services/support/what_can_i_expect.rst:42
msgid ""
"Training on how to use our software (we will direct you to our many "
"resources)"
msgstr ""
"D'éventuelles formations à l'utilisation de notre logiciel (nous vous "
"dirigerons vers nos différentes ressources)"

#: ../../content/services/support/what_can_i_expect.rst:43
msgid "Import of documents into your database"
msgstr "L'importation de documents vers votre base de données"

#: ../../content/services/support/what_can_i_expect.rst:44
msgid ""
"Guidance on which configurations to apply inside of an application or the "
"database"
msgstr ""
"Des instructions sur les configurations à appliquer au sein d'un module ou "
"d'une base de données"

#: ../../content/services/support/what_can_i_expect.rst:45
msgid ""
"How to set up configuration models (Examples include: Inventory Routes, "
"Payment Terms, Warehouses, etc)"
msgstr ""
"Comment mettre en place des modèles de configuration (ex : les routes "
"d'inventaires, les délais de paiement, entrepôts, etc)"

#: ../../content/services/support/what_can_i_expect.rst:47
msgid "Any intervention on your own servers/deployments of Odoo"
msgstr "Toute intervention sur votre propre serveur/déploiements d'Odoo"

#: ../../content/services/support/what_can_i_expect.rst:48
msgid ""
"Any intervention on your own third party account (Ingenico, Authorize, UPS, "
"etc)"
msgstr ""
"Toute intervention sur vos compte tiers (Ingenico, Authorize, UPS, etc)"

#: ../../content/services/support/what_can_i_expect.rst:49
msgid ""
"Questions or issues related to specific developments or customizations done "
"either by Odoo or a third party (this is specific only to your database or "
"involving code)"
msgstr ""
"Les questions ou problèmes liés à un développement ou une customisation "
"spécifique réalisée Odoo ou une partie tierce (qui est spécifique seulement "
"à votre base de données ou impliquant le code)"

#: ../../content/services/support/what_can_i_expect.rst:53
msgid ""
"You can get this type of support with a `Success Pack "
"<https://www.odoo.com/pricing-packs>`__. With a pack, one of our consultants"
" will analyze the way your business runs and tell you how you can get the "
"most out of your Odoo Database. We will handle all configurations and coach "
"you on how to use Odoo."
msgstr ""
"Vous pouvez bénéficier de ce type de Support avec un `Success Pack "
"<https://www.odoo.com/pricing-packs>`__. Avec un pack, l'un de nos "
"consultants analysera la manière dont votre entreprise fonctionne et vous "
"dira comment tirer le maximum de votre base de données Odoo. Nous nous "
"occuperons de toutes les configurations ainsi que de vous former à utiliser "
"Odoo."