3a6366b18f
This is a long term project, following the recurring question we currently face at the support func & tech
Done in the commit:
1/ Modify the references to discuss/advanced/ to match a newly created folder
specific for email communication (more generic and not specifically linked to the discuss app)
called `email_communication`.
2/ Creation of the new folder under 'Practical Information' in the documentation/user (bottom of the page)
that will handle of the mechanism around emails, including (none exhaustive list)
1/ Modify the references to discuss/advanced/ to match a newly created folder
specific for email communication (more generic and not specifically linked to the discuss app).
2/ Creation of the new folder under 'Practical Information' in the documentation/user (bottom of the page)
that will handle of the mechanism around emails, including (none exhaustive list):
email_communication/get_started.rst > A small introduction of the content of this section Email communication
email_communication/get_helped.rst > A file that is providing reason why the emails might not be properly sent
+ contact the support and what to tell them. In order to have the quickest and best answer.
email_communication/advanced/mail_servers.rst > An explanation on how to use an outgoing mail server in Odoo.
+ how to configure SPF DKIM DMARC for Odoo.
(Not modified yet, only mv from `discuss` folder)
email_communication/advanced/email_template.rst > Contain informations about email templates
(Not modified yet, only mv from `discuss` folder)
More to come, in collaboration with GOR, EDV, JQU, ALA
task-1925363
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ReStructuredText
=================================
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Communicating with your customers
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=================================
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.. Pourquoi on vous amène ici, ce à quoi on va répondre dans les différents menus
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.. Odoo est fournit avec une solution qui permet d'envoyer des mails de manière direct => tant que tu as ton adresse mail => odoo prend ton adress mail => ca part
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A partir du moment ou tu utilise ton outgoing ou un nom de domaine => ce a quoi vous devez faire attention SPF / DKIM / DMARC
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.. En fonction de si vous utiliser un nom de serveur et ou un nom de domaine, vous aurez des configuraiton differentes à faire.
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Communication is the process of sending and receiving messages through verbal or nonverbal means. It includes oral communications, writing and graphical representations and many others.
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More simply, communication is designating "the creation and exchange of meaning."
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In any communication there is a sender and a receiver, a message, and interpretations of meaning on both ends
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The emailing system is the main communication in Odoo between a seller and his customer.
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They are displayed in the chatter, usually coming from a template or a direct message
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The mailing is the main source of communication between your database and your users, ensuring that they receive your email and you are able to receive their reply is crucial for your company.
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The impossibility to communicate properly will result on the lose of trust of your customers toward you.
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It’s one of the first implementations that was made, due to the necessity of the tool. As first an early developed tool, it also has its own limitations. All that his coming after has been implemented in regard to what was done before. In the same way, doing changes here are quite hard to do and we need to be sure it won’t break anything.
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There is plenty of existing tools online that will help you ensuring that you will be successful on this:
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- mxtoolbox.com > Checking SPF, DKIM & DMARC compliancy with Odoo.
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- https://www.mail-tester.com/ > allows you to check the spam level of your email. Send email from your database to a given address and check the score to see what can be done.
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.. note::
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If you have question, please ask our support agents for more information, see:
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:doc: `get_helped.rst`
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.. To be rewritten, this is first drafts, comments are welcome :) --> Probably shouldn't go too deep here
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.. STOP HERE, CHECK THE INTRODUCTION OF THE FILE https://docs.google.com/document/d/1zcMfNoSGYyXz2Zvi8Pt1BPpCafR6Ds3YQUmOI5ag2HA/edit?ts=5ec3da74&pli=1#heading=h.twl4qwlpth5o |