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Since odoo/documentation#903, the guideline for the location of new resource (images, downloadable files, RST includes...) files is to place those inside the directory of the RST page that references them. For example, if `doc1.rst` has a reference to `image.png` and to `download.zip`, the file structure should look like this: ├── parent_doc/ │ └── doc1/ │ │ └── image.png │ │ └── download.zip │ └── doc1.rst │ └── doc2.rst ├── parent_doc.rst Before this commit, most of the resource files were still located inside 'media' directories holding all the resource files referenced by RST pages located at the same level as these directories. In the example above, a single 'media' directory would hold all the resource files referenced by both `doc1.rst` and `doc2.rst`. Doing so prevented us from figuring out easily which resource file was referenced by which RST page and, thus, lead to unused resource files piling up in the repository. It also made it more complicated to define codeowners regex rules because a team could not simply be assigned to `/some_page.*` but needed to be assigned to both `/some_page\.rst` and to the location of 'media'. In order to help new content writers figure out the guideline when taking examples from other RST pages, this commit retroactively applies the guideline to existing resource files and 'media' directories. The left-over resource files that are not referenced by any RST page are removed. task-2497965 closes odoo/documentation#2006 Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>
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Plan Onsite Interventions from Helpdesk Tickets
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The integration with the Helpdesk application lets your helpdesk team manage interventions requests
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directly. It speeds up processes as you can plan field services tasks from tickets.
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Enable the feature
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===================
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Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams --> Edit` and enable
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:menuselection:`Onsite Interventions --> Save`.
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.. image:: plan_onsite/po1.png
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:align: center
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:height: 400
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:alt: Tasks from tickets in Odoo Field Service
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Now once your helpdesk team needs, they have the option to *Plan Intervention* from tickets.
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.. image:: plan_onsite/po2.png
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:align: center
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:alt: Tasks from tickets in Odoo Field Service
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