93 lines
3.1 KiB
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93 lines
3.1 KiB
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======================
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SMS Pricing and FAQ
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======================
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Pricing
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==================================
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SMS Text Messaging is an In-App Purchase (IAP) service which requires prepaid credits to work.
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The price of an SMS depends on the destination and the length of the message. With 1 credit, I can
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send up to 92 SMSs.
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**For more information, please consult our FAQ page**:
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`Odoo SMS - FAQ <https://iap-services.odoo.com/iap/sms/pricing#sms_faq_01>`_
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To buy credits I will go to :menuselection:`Settings --> Buy Credits` (under *Send SMS*); or go to
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:menuselection:`Settings --> View my Services` (under *Odoo IAP*).
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.. image:: media/fqa1.png
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:align: center
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.. image:: media/fqa2.png
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:align: center
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.. tip::
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If you are on Odoo Online (SAAS) and have the Enterprise version, you benefit from free trial
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credits to test the feature.
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FAQ
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==================================
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**Is there an expiration time for my credits?**
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No, your credits won’t expire.
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**Can I send an SMS to a phone number (which is not a mobile phone) because I see the icon in front
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of the field “phone”?**
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Only if that phone number supports SMS (e.g. SIP phones).
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**Do I receive an invoice to buy my credits?**
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Yes.
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**Can the recipient answer to me?**
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No, it is not possible to reply to the SMS.
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**What happens if I send multiple SMS but I do not have enough credits to send them all?**
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The whole transaction is counted as a single one, so no SMS will be sent until you have enough
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credits to send them all.
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**Do I have a history of the sent SMSs?**
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Yes, the SMS is logged as a note under the chatter of the corresponding record, and a complete
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history of SMS sent is available under :menuselection:`Settings --> Activate the developer mode -->
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Technical --> SMS`.
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**Can I send as many SMSs I want at once?**
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Yes, if you have enough credits.
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**If I have a number that does not exist in the list of recipients, will I lose credits?**
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Not if the phone number is in the wrong format (e.g. too many digits). Otherwise, if the SMS is sent
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to the wrong person or to a fake number, the credit will be lost.
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**What happens if I send my SMS to a paying number (e.g.: a contest to win a ticket for a
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festival)?**
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The SMS will not be delivered to that kind of number, so you won’t be charged.
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**Can I identify the numbers that do not exist when I send several SMSs?**
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Only the ones that have an invalid format.
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**How does the GDPR regulation affect this service?**
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Please find our Privacy Policy here: `Odoo IPA Purchase Privacy Policy
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<https://iap.odoo.com/privacy#sms>`__
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**How many types of SMS exist and how many characters make 1 SMS?**
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There are 2 types of SMS message:
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*Standard* (GSM-7): contains only characters from the GSM-7 set, which can be seen in the following
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picture.
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.. image:: media/fqa3.png
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:align: center
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*Unicode*: contains at least one character that is not in the previous table.
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For Standard SMS the size limit is 160 characters, and for Unicode is 70. Above these limits, the
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content is divided into a multi-part message. The system will inform you in real-time about the
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number of SMS your message represents.
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