74 lines
3.2 KiB
ReStructuredText
74 lines
3.2 KiB
ReStructuredText
=================================
|
|
VoIP services in Odoo with Axivox
|
|
=================================
|
|
|
|
Introduction
|
|
============
|
|
|
|
Odoo VoIP (Voice over Internet Protocol) can be set up to work together with `Axivox
|
|
<https://www.axivox.com/>`_. In that case, an Asterisk server is **not** necessary, as the
|
|
infrastructure is hosted and managed by Axivox.
|
|
|
|
To use this service, `contact Axivox <https://www.axivox.com/contact/>`_ to open an account. Before
|
|
doing so, verify that Axivox covers the company's area, along with the areas the company's users
|
|
wish to call.
|
|
|
|
Configuration
|
|
=============
|
|
|
|
To configure Axivox in Odoo, go to the :menuselection:`Apps` application, and search for `VoIP`.
|
|
Then, install the :guilabel:`VoIP` module.
|
|
|
|
Next, go to :menuselection:`Settings app --> General Settings --> Integrations section`, and fill
|
|
out the :guilabel:`Asterisk (VoIP)` field:
|
|
|
|
- :guilabel:`OnSIP Domain`: set the domain created by Axivox for the account (e.g.,
|
|
`yourcompany.axivox.com`)
|
|
- :guilabel:`WebSocket`: type in `wss://pabx.axivox.com:3443`
|
|
- :guilabel:`VoIP Environment`: set as :guilabel:`Production`
|
|
|
|
.. image:: axivox_config/voip-configuration.png
|
|
:align: center
|
|
:alt: Integration of Axivox as VoIP provider in an Odoo database.
|
|
|
|
.. tip::
|
|
Access the domain on the Axivox administrative panel by navigating to `https://manage.axivox.com/
|
|
<https://manage.axivox.com/>`_. After logging into the portal, go to :menuselection:`Users -->
|
|
Edit (next to any user) --> SIP Identifiers tab --> Domain`.
|
|
|
|
Configure VoIP user in Odoo
|
|
---------------------------
|
|
|
|
Next, the user is configured in Odoo, which **must** take place for every Axivox/Odoo user using
|
|
VoIP.
|
|
|
|
In Odoo, go to :menuselection:`Settings app --> Users & Companies --> Users`, then open the desired
|
|
user's form to configure :abbr:`VoIP (Voice over Internet Protocol)`. Under the
|
|
:guilabel:`Preferences` tab, fill out the :guilabel:`VOIP Configuration` section:
|
|
|
|
- :guilabel:`VoIP username` / :guilabel:`Browser's Extension`: (Axivox) :guilabel:`SIP username`
|
|
- :guilabel:`VoIP Secret`: (Axivox) :guilabel:`SIP Password`
|
|
- :guilabel:`External device number`: SIP external phone extension
|
|
- :guilabel:`How to place calls on mobile`: method to make calls on a mobile device
|
|
- :guilabel:`OnSIP Auth User`: (Axivox) :guilabel:`SIP username`
|
|
- :guilabel:`Call from another device`: option to always transfer phone calls to handset
|
|
- :guilabel:`Reject All Incoming Calls`: option to reject all incoming calls
|
|
|
|
.. image:: axivox_config/odoo-user.png
|
|
:align: center
|
|
:alt: Integration of Axivox user in the Odoo user preference.
|
|
|
|
.. tip::
|
|
Access the domain on the Axivox administrative panel by navigating to `https://manage.axivox.com/
|
|
<https://manage.axivox.com/>`_. After logging into the portal, go to :menuselection:`Users -->
|
|
Edit (next to the user) --> SIP Identifiers tab --> SIP username / SIP password`.
|
|
|
|
.. image:: axivox_config/manager-sip.png
|
|
:align: center
|
|
:alt: SIP credentials in the Axivox manager.
|
|
|
|
.. important::
|
|
When entering the :guilabel:`SIP Password` into the user's :guilabel:`Preferences` tab, this
|
|
value **must** be typed out manually and **not** pasted in. Pasting in causes a `401 server
|
|
rejection error`.
|