6f16d7e092
This commit improves the structure of the accounting documentation by - reducing the levels necessary to reach the information - grouping some docs - moving content to their parent category page (content in all levels) - renaming some sections to reflect the structure of the app better task-3330093 closes odoo/documentation#4422 Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
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ReStructuredText
104 lines
3.1 KiB
ReStructuredText
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Credit notes and refunds
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A **credit note**, or **credit memo**, is a document issued
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to a customer that notifies them that they have been credited
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a certain amount.
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There are several reasons that can lead to a credit note, such as:
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* a mistake in the invoice
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* a return of the goods, or a rejection of the services
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* the goods delivered are damaged
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.. note::
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Issuing a credit note is the only legal way to cancel,
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refund or modify a validated invoice. Don’t forget to
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*register the payment* afterward if you need to send money
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back to your customer.
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Issue a Credit Note
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===================
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You can create a credit note from scratch by going to
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:menuselection:`Accounting --> Customers --> Credit Notes`,
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and by clicking on *Create*. Filling the Credit Note’s form
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works the same way as the Invoice’s form.
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However, most of the time, credit notes are generated directly
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from the invoices they are related to.
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To do so, open the *Customer Invoice*, and click on *Add Credit Note*.
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.. image:: credit_notes/credit_notes01.png
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:align: center
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You can choose between three options:
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- Partial Refund
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- Full Refund
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- Full refund and new draft invoice
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.. note::
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Credit Notes’ numbers start with “R” and are followed by the
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number of the document they are related to (e.g., RINV/2019/0004).
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Partial Refund
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--------------
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Odoo creates a draft credit note already prefilled with all the
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necessary information from the original invoice.
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This is the option to choose to do a partial refund, or if you
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want to modify any detail on the credit note.
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.. note::
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This is the only option available for invoices that are already marked as *Paid*.
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Full Refund
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-----------
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Odoo creates a credit note, automatically validates it, and
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reconciles the original invoice with it.
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.. image:: credit_notes/credit_notes02.png
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:align: center
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This is the option to choose to do a full refund or cancel
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a validated invoice.
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Full refund and new draft invoice
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---------------------------------
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Odoo creates a credit note, automatically validates it, reconciles
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the original invoice with it, and open a new draft invoice
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prefilled with the same details from the original invoice.
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This is the option to choose to modify the content of a validated invoice.
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Record a Vendor Refund
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======================
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**Vendor Refunds** are recorded the same way you would do with invoices’ credit notes:
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You can either create a credit note from scratch by going
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to :menuselection:`Accounting --> Vendors --> Refund`, and
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by clicking on *Create*, or by opening the validated *Vendor Bill*,
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and clicking on *Add Credit Note*.
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Journal Entries
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===============
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Issuing a credit note from an invoice creates a **reverse entry**
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that zeroes out the journal items generated by the original invoice.
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Here is an example of an invoice’s journal entry:
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.. image:: credit_notes/credit_notes03.png
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:align: center
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And here is the credit note’s journal entry generated to reverse
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the original invoice above:
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.. image:: credit_notes/credit_notes04.png
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:align: center
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