91c20a2c03
Since odoo/documentation#903, the guideline for the location of new resource (images, downloadable files, RST includes...) files is to place those inside the directory of the RST page that references them. For example, if `doc1.rst` has a reference to `image.png` and to `download.zip`, the file structure should look like this: ├── parent_doc/ │ └── doc1/ │ │ └── image.png │ │ └── download.zip │ └── doc1.rst │ └── doc2.rst ├── parent_doc.rst Before this commit, most of the resource files were still located inside 'media' directories holding all the resource files referenced by RST pages located at the same level as these directories. In the example above, a single 'media' directory would hold all the resource files referenced by both `doc1.rst` and `doc2.rst`. Doing so prevented us from figuring out easily which resource file was referenced by which RST page and, thus, lead to unused resource files piling up in the repository. It also made it more complicated to define codeowners regex rules because a team could not simply be assigned to `/some_page.*` but needed to be assigned to both `/some_page\.rst` and to the location of 'media'. In order to help new content writers figure out the guideline when taking examples from other RST pages, this commit retroactively applies the guideline to existing resource files and 'media' directories. The left-over resource files that are not referenced by any RST page are removed. task-2497965 Part-of: odoo/documentation#2026
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Plan onsite interventions from helpdesk tickets
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The integration with the Helpdesk app lets your helpdesk team manage intervention requests directly.
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Planning field service tasks from tickets speeds up your processes.
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Configure the helpdesk team
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===========================
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Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select a team and enable
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*Onsite Interventions*.
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.. image:: plan_onsite/onsite-interventions-helpdesk-setting.png
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:align: center
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:alt: Onsite interventions setting in Odoo Helpdesk
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The helpdesk tickets of the team now display the *Plan Intervention* button. Click on it to create a
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new task under your field service project.
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.. image:: plan_onsite/plan-intervention-from-ticket.png
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:align: center
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:alt: Plan intervention from helpdesk ticket in Odoo Helpdesk |