f23dcb7d35
With the addition of l10n_br_edi and l10n_br_edi_sale to the previous modules, now electronic invoices for goods can be created from Odoo. This PR includes the necessary information to use these new modules - configuration and workflows. closes odoo/documentation#6877 Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
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123 lines
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Credit notes and refunds
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A **credit/debit note**, or **credit/debit memo**, is a document issued to a customer that notifies
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them that they have been *credited/debited* a certain amount.
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Several use cases can lead to a credit note, such as:
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- a mistake in the invoice
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- a return of the goods, or a rejection of the services
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- the goods delivered are damaged
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Debit notes are less common but are most frequently used to track debts owed by customers or to
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vendors because of modifications to confirmed customer invoices or vendor bills.
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.. note::
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Issuing a credit/debit note is the only legal way to cancel, refund, or modify a validated
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invoice. Do not forget to **register the payment** afterward if you need to send money back to
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your customer and/or validate the
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:doc:`return </applications/sales/sales/products_prices/returns>` if a storable product is
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returned.
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.. _accounting/issue-credit-note:
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Issue a credit note
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===================
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You can create a credit note from scratch by going to :menuselection:`Accounting --> Customers -->
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Credit Notes`, and by clicking on :guilabel:`Create`. Filling out a credit note form works the same
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way as an invoice form.
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However, most of the time, credit notes are generated directly from the related invoices. To do so,
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go to :menuselection:`Accounting --> Customers --> Invoices`, open the related **customer invoice**,
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and click on :guilabel:`Credit Note`.
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You can choose between three options:
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- :guilabel:`Partial Refund`
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- :guilabel:`Full Refund`
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- :guilabel:`Full refund and new draft invoice`
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.. note::
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A credit note sequence starts with `R` and is followed by the number of the related document
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(e.g., RINV/2019/0004 is related to the invoice INV/2019/0004).
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Partial refund
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--------------
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When selecting the :guilabel:`Partial Refund` option, Odoo creates a draft credit note already
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prefilled with all the necessary information from the original invoice. This is the option to choose
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if you wish to do a partial refund or if you want to modify any detail of the credit note.
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.. note::
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This is the only option for invoices marked as *in payment* or *paid*.
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Full refund
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-----------
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When selecting the :guilabel:`Full Refund` option, Odoo creates a credit note, automatically
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validates it, and reconciles it with the related invoice.
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.. image:: credit_notes/credit_notes02.png
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:alt: Full refund credit note.
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This is the option to choose for a full refund or to **cancel** a *validated* invoice.
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Full refund and new draft invoice
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---------------------------------
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When selecting the :guilabel:`Full refund and new draft invoice` option, Odoo creates a credit note,
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automatically validates it, reconciles it with the related invoice, and opens a new draft invoice
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prefilled with the same details from the original invoice.
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This is the option to **modify** the content of a *validated* invoice.
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.. _accounting/issue-debit-note:
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Issue a debit note
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==================
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You can create a debit note from scratch by going to :menuselection:`Accounting --> Customers -->
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Invoices` or by clicking on the related invoice you wish to issue a debit note for. On the invoice
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form view, click :guilabel:`Cog icon (⚙) --> Debit Note`, fill in the information, and click
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:guilabel:`Create Debit Note`.
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Record a vendor refund
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======================
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**Vendor refunds** are recorded the same way as credit notes:
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You can either create a credit note from scratch by going to :menuselection:`Accounting --> Vendors
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--> Refund`, and by clicking on :guilabel:`Create`; or by opening the related **vendor bill**, and
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clicking on :guilabel:`Credit Note`.
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Record a debit note
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===================
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**Debit notes** from vendors are recorded in a similar way to how they are issued to customers:
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Go to :menuselection:`Accounting --> Vendors --> Bills`, open the related bill you wish to record a
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debit note for, and click :guilabel:`Cog icon (⚙) --> Debit Note`. Fill in the information, and click
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:guilabel:`Create Debit Note`.
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Journal entries
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===============
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Issuing a credit/debit note from an invoice/bill creates a **reverse entry** that zeroes out the
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journal items generated by the original invoice.
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.. example::
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The journal invoice of an entry:
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.. image:: credit_notes/credit_notes03.png
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:alt: Invoice journal entry.
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And here is the credit note’s journal entry generated to reverse
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the original invoice above:
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.. image:: credit_notes/credit_notes04.png
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:alt: Credit note journal entry reverses the invoice journal entry.
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