17df8c547a
Since odoo/documentation#903, the guideline for the location of new resource (images, downloadable files, RST includes...) files is to place those inside the directory of the RST page that references them. For example, if `doc1.rst` has a reference to `image.png` and to `download.zip`, the file structure should look like this: ├── parent_doc/ │ └── doc1/ │ │ └── image.png │ │ └── download.zip │ └── doc1.rst │ └── doc2.rst ├── parent_doc.rst Before this commit, most of the resource files were still located inside 'media' directories holding all the resource files referenced by RST pages located at the same level as these directories. In the example above, a single 'media' directory would hold all the resource files referenced by both `doc1.rst` and `doc2.rst`. Doing so prevented us from figuring out easily which resource file was referenced by which RST page and, thus, lead to unused resource files piling up in the repository. It also made it more complicated to define codeowners regex rules because a team could not simply be assigned to `/some_page.*` but needed to be assigned to both `/some_page\.rst` and to the location of 'media'. In order to help new content writers figure out the guideline when taking examples from other RST pages, this commit retroactively applies the guideline to existing resource files and 'media' directories. The left-over resource files that are not referenced by any RST page are removed. task-2497965 Part-of: odoo/documentation#2064
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=======
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Ratings
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=======
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Allow customers to rate their experience with your helpdesk teams to strengthen your credibility and
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gain their trust. Reviews can also influence a customer’s decision and open space for feedback that
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can help you improve the quality of your services.
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Set up
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======
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Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and enable *Ratings on
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tickets*. The feature automatically adds a default email template on the non-folded *closing
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stage(s)* of that team.
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.. image:: ratings/ratings_on_tickets.png
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:align: center
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:alt: Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature
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in Odoo Helpdesk
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To edit the email template and the stage(s) set as the closing ones, go to the Kanban view of your
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helpdesk team and click on *Settings*, then on *Edit Stage*.
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.. image:: ratings/edit_stage.png
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:align: center
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:alt: Overview of a helpdesk team kanban view emphasizing the menu edit stage in Odoo Helpdesk
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Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, an email is sent to the
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customer.
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.. image:: ratings/email_customer_feedback.png
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:align: center
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:alt: View of a standard helpdesk customer review email template for Odoo Helpdesk
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Ratings can be seen on the chatter of each ticket, under the *See Customer Satisfaction* link on the
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main dashboard, and through *Reporting*.
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Ratings visible on the customer portal
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--------------------------------------
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Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and enable *Display Rating on
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Customer Portal*. Now, by clicking on the helpdesk team’s name on their ticket, customers can see
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its ratings.
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.. image:: ratings/customer_portal.png
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:align: center
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:alt: View of the helpdesk ticket from a user’s portal emphasizing the link to the helpdesk team
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in Odoo Helpdesk
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.. seealso::
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- :doc:`../advanced/close_tickets`
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