documentation/content/applications/websites/ecommerce/maximizing_revenue/reviews.rst
Antoine Vandevenne (anv) e3fee2cf46 [REF][MOV] documentation apocalypse
Prior to this commit, the Odoo documentation was mainly split between
two repositories: odoo/odoo/doc and odoo/documentation-user. Some bits
of documentation were also hosted elsewhere (e.g., wiki, upgrade, ...).
This was causing several problems among which:
  - The theme, config, Makefile, and similar technical resources had to
    be duplicated. This resulted in inconsistent layout, features, and
    build environments from one documentation to another.
  - Some pages did not fit either documentation as they were relevant
    for both users and developers. Some were relevant to neither of the
    two (e.g., DB management).
  - Cross-doc references had to be absolute links and they broke often.
  - Merging large image files in the developer documentation would bloat
    the odoo/odoo repository. Some contributions had to be lightened to
    avoid merging too many images (e.g., Odoo development tutorials).
  - Long-time contributors to the user documentation were chilly about
    going through the merging process of the developer documentation
    because of the runbot, mergebot, `odoo-dev` repository, etc.
  - Some contributors would look for the developer documentation in the
    `odoo/documentation-user` repository.
  - Community issues about the user documentation were submitted on the
    `odoo/odoo` repository and vice-versa.

Merging all documentations in one repository will allow us to have one
place, one theme, one work process, and one set of tools (build
environment, ...) for all of the Odoo docs.

As this is a good opportunity to revamp the layout of the documentation,
a brand new theme replaces the old one. It features a new way to
navigate the documentation, centered on the idea of always letting the
reader know what is the context (enclosing section, child pages, page
structure ...) of the page they are reading. The previous theme would
quickly confuse readers as they navigated the documentation and followed
cross-application links.

The chance is also taken to get rid of all the technical dangling parts,
performance issues, and left-overs. Except for some page-specific JS
scripts, the Odoo theme Sphinx extension is re-written from scratch
based on the latest Sphinx release to benefit from the improvements and
ease future contributions.

task-2351938
task-2352371
task-2205684
task-2352544

Closes #945
2021-05-04 15:44:00 +02:00

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===============================
How to enable comments & rating
===============================
Publishing and monitoring customer experience will help you gain the trust
of new customers and better engage with your community. In 2 clicks, allow
your customer to share their feedback!
.. image:: ./media/comment_post.png
:align: center
Setup
=====
Activate comments & rating from the *Customize* menu of the product web page.
.. image:: ./media/comment_setup.png
:align: center
.. note::
Visitors must log in to share their comments. Make sure they are able to
do so (see Portal documentation).
Review the posts in real time
=============================
Whenever a post is published, the product manager and all the product followers
get notified in their Inbox (*Discuss* menu).
.. image:: ./media/comment_new.png
:align: center
.. note::
By default the user who created the product is automatically set as follower.
Click the product name to open the detail form and review the comment (in the
product discussion thread).
.. image:: ./media/comment_inbox.png
:align: center
Moderate & unpublish
====================
You can easily moderate by using the chatter, either in the product detail form
or on the web page.
To unpublish the post, open the product web page and click the *Published* button
to turn it red (*Unpublished*).
.. image:: ./media/comment_unpublish.png
:align: center
..tip::
You can access the web page from the detail form by clicking the *Published*
smart button (and vice versa).
.. image:: ./media/comment_webpage.png
:align: center