documentation/content/applications/sales/crm/acquire_leads/convert.rst
Antoine Vandevenne (anv) 250bc3ab21 [MOV] content/*: move resource files into their related page's directory
Since odoo/documentation#903, the guideline for the location of new
resource (images, downloadable files, RST includes...) files is to place
those inside the directory of the RST page that references them.

For example, if `doc1.rst` has a reference to `image.png` and to
`download.zip`, the file structure should look like this:

├── parent_doc/
│     └── doc1/
│     │     └── image.png
│     │     └── download.zip
│     └── doc1.rst
│     └── doc2.rst
├── parent_doc.rst

Before this commit, most of the resource files were still located inside
'media' directories holding all the resource files referenced by RST
pages located at the same level as these directories. In the example
above, a single 'media' directory would hold all the resource files
referenced by both `doc1.rst` and `doc2.rst`. Doing so prevented us from
figuring out easily which resource file was referenced by which RST page
and, thus, lead to unused resource files piling up in the repository. It
also made it more complicated to define codeowners regex rules because a
team could not simply be assigned to `/some_page.*` but needed to be
assigned to both `/some_page\.rst` and to the location of 'media'.

In order to help new content writers figure out the guideline when
taking examples from other RST pages, this commit retroactively applies
the guideline to existing resource files and 'media' directories. The
left-over resource files that are not referenced by any RST page are
removed.

task-2497965

Part-of: odoo/documentation#2066
2022-05-20 14:48:37 +02:00

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================================
Convert leads into opportunities
================================
The system can generate leads instead of opportunities, in order to add
a qualification step before converting a *Lead* into an
*Opportunity* and assigning to the right sales people.
You can activate this mode from the CRM Settings. It applies to all your sales
channels by default. But you can make it specific for specific channels
from their configuration form.
Configuration
=============
For this feature to work, go to :menuselection:`CRM --> Configuration --> Settings`
and activate the *Leads* feature.
.. image:: convert/convert01.png
:align: center
You will now have a new submenu *Leads* under *Leads* where they
will aggregate.
.. image:: convert/convert02.png
:align: center
Convert a lead into an opportunity
==================================
When you click on a *Lead* you will have the option to convert it to
an opportunity and decide if it should still be assigned to the same
channel/person and if you need to create a new customer.
.. image:: convert/convert03.png
:align: center
If you already have an opportunity with that customer Odoo will
automatically offer you to merge with that opportunity. In the same
manner, Odoo will automatically offer you to link to an existing
customer if that customer already exists.
Merge opportunities
===================
Odoo will also automatically propose to merge opportunities if they have
the same email address. When merging opportunities, Odoo merges the
information into the opportunity which was created first, giving
priority to the information present on the first opportunity.
No information is lost: data from the other opportunity is logged in the
chatter and the information fields for easy access.
.. image:: convert/convert_04.png
:align: center
Would you find a duplicate yourself, ...you can also merge opportunities
or leads even if the system doesn't propose it.
Heres how, from the list view. Select the opportunities or leads you
want to merge and the action button will appear. Then, you can select merge.
.. image:: convert/convert_05.png
:align: center
.. note::
It is also possible to merge more than 2 opportunities or leads.